Gale & McAllister PLLC

Thank you so much for your patienceWe did deactivate the account when you initially reached out, however, the landing page was reactivated in our database and we are very sorry that was overlooked and pushed forwardOur Tech team is working on pushing this back to a error page so that ***
will remove it from search very quickly We appreciate your patience in this process We wish you all the best

Thank you for reaching outBased on our last email, we were waiting for additional information from you as we could not find your account with the information you provided, or with your name.I have attached a screen shot of that last emailPlease let us know the full name on the account and the
email address you used for your accountAlso, if you have the original URL that you had set up for your site this will be helpful.Talk soon. May 27, 11:41The Knot To: agllynn Cc: Keri DetailsNicolyn -Thank you for reaching outWe are very sorry you have not had a reply up to this pointI am eager to help get this taken care of for you today. I am not finding an email account under: [email protected] or [email protected] you please reply to all here and tell me what your full name is on your account and the email address it was under?I look forward to helping see if we can pull your archived informationWe will talk soon.yourstruly.KeriMay 27, 11:41The Knot To: agllynn Cc: Keri DetailsNicolyn -Thank you for reaching outWe are very sorry you have not had a reply up to this pointI am eager to help get this taken care of for you today. I am not finding an email account under: [email protected] or [email protected] you please reply to all here and tell me what your full name is on your account and the email address it was under?I look forward to helping see if we can pull your archived informationWe will talk soon.yourstruly.Keri

Thank you for reaching outI do understand your Account Executive has reached out to you with an overview of the leads you have received, showing that of the were true leads and the other two are under investigation He also reviewed your signed contract that will remain in effect through
end of November 2017, per your signed agreement from November We look forward to working with you in any way we can to encourage more leads for your business and to help you get true leads coming in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for sending in your feedbackWe did review your account with your Account Executive and since your account was set up on a monthly auto-renewal, we are not able to refund services going back as we did not have a request from you in writing to cancel your services until nowI understand
the AE has been in contact with you now and this is set up to be canceled as we move forward We do wish you all the best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe badges have been taken down off our website.
Sincerely,
*** ***

Thanks again for the updateI was told you were contacted by your sales rep and this is now settledPlease email me directly if that is not the case Thanks!

Thank you so much for taking time to reach us hereI am very sorry you were not given the right information to contact usOur phone number is actually ###-###-####, not ***I will need to check into this alternate phone number to find out what information it is giving out indeed.Your profile has
been cancelled and within hours you will see it is no longer activeWe are also contacting *** on your behalf to ask them to remove the residual links as quickly as possible, making this a priority to get these removed for youThey tell us it can take 3-days, but we are hoping it will be very quick.We wish you all the best.***

Thank you for your patience for our replyIn checking with the Account Rep and our Billing department, it does appear we did refund you $and also paid for of your credit card chargebacksThis caused you to be refunded $two times instead of once The $still owed to *** ***
is outstanding The rep had asked you send proof that this was taken back out of your account, as you state, but to date no proof has been offeredWe have been checking with the bank and so far this $is not back in our account and we have no proof of the reversed charge being given backThis is why the collections team has been contacting you. If you do have proof from your credit card company that the $was paid back to *** ***, please send this to us and we can clear this up quickly. Thank you so much

*** - for this response:We do see his account was cancelled on March **, as we found there was not a place to meet in the middle with this disputeWe truly wish them all the best.Thanks again,Keri

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have included our correspondence below (they are copied and pasted from my email, so they are in reverse chronological order; read from the bottom up to see the emails in sequence)On * Oct we asked to have our account closedThe account was not closed until **/for reasons that are not clearWe were charged in October and NovemberIt is these two months of charges we are requesting to be reversed.** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your replyI received confirmation today that we will be removing your free listing from our site It may be removed sooner, but no later than May **, We will also watch your site to be sure our banners and badges are removed, if any are remaining We do still see some today but assume you are removing those as quickly as possible as well Since the credit has posted and we show no outstanding fees for your business, you should not be receiving any other calls regarding the financials of your accountDo let me know if you have any other concerns We wish you and your business all the best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We do appreciate you reaching outAfter reviewing your account with our team, it appears that the Account Executive does have notes that she did make the month commitment a vivid part of your contract chatsShe also received a voicemail from you in early January and then contacted you back
explaining how to make this month commitment more viable on your end so that you do see more volume coming through the referral lines Your site has been live since 12/**/and we do normally see the referrals picking up after a few months If you have continued questions, please contact the Account Exec so they can help review your account again and make sure you are utilizing all the features available to make sure you see the maximum return

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
The issue in question was not the money being refundedWe are aware the amount in question has been refundedHowever, we would like the business to stop advertising us on their website, as well as trying to collect for advertising feesWe wish to cease all business ties with this companyThis fact has been made abundantly clear to all parties involved..
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for checking in againI have spoken to your Account Executive and I understand an agreement on your account has been reachedAlthough we did provide you with the contract for review that stated this was a month commitment, and you did choose to sign that contract, we are working with you to make sure moving forward you are no longer advertising on our site as you have requested We wish you all the best

Thank you for your noteThis account was shared based on the Privacy Policy at the retailerWe have removed it from ***We are also notifying *** on your behalf to ask them to remove the links as quickly as possible They normally say this can take up to days but we are
pushing for it to be sooner.Please revisit with your retailer on any other companies they may have shared your information with based on their policies for third party providers.Thank you

Thank you for your patience while we investigated this on our sideWe do see you were given credit for the storefront you did close downOn April **, we gave you a credit of $ Because you had an outstanding second account, these funds were applied to that accountThis brought the
payments up to date through June for the remaining storefrontYou will not be charged for that account again until July ** for $ If you have any questions on the second account please do reach out to us at *** and reference - *** Thanks again for your patience

Thank you for reaching out. In reviewing your free business listing account with the Account Managers, we do see that even though a negative review was left on your former businesses profile, we are not able to remove the review or the business listing because of a negative review. When you signed...

up originally the following Terms & Conditions was part of the acknowledgement process and it does give the guidelines we use to manage the listings on our site.  [redacted]We do see that you did acknowledge this was a true customer and our policy is not to remove negative reviews, no matter how old they are or what the status of the business was at the time of your action with the client.  If you find in the future someone is posting that has never been a client, we can review that posting with you at that time.If you choose to contact our Legal team for additional information on the Terms & Conditions that were acknowledged when you signed up, please contact them as follows:Attn: Legal Department[redacted]
[redacted]
[redacted]We truly do wish you all the best.

Thank you for your feedback. We were able to remove your registry links from our site today. Please allow [redacted] up to 28 days to refresh their site to remove the dead links.  They typically do this very quickly, but it can take the full time.As a reminder, your registry retailers did share...

your information with us based on their policies. When you registered at their site you agreed to their Privacy Policies that did include information on how to make sure your information is not shared with Third Party Vendors. Each retailer has a different set of steps to take to avoid this sharing feature. We encourage you to go back to the retailer sites and revisit these policies to make sure you know other retailers also have your information.