Gamestop

[redacted] Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Transaction Information:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have submitted this information to our District Manager for this store You will be contacted shortly about this issue.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I can refund you for this order, but the refund can only be done in the original payment method If you have additional questions, I am here for you [redacted] [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded this item and the shipping for your order Please allow to business days for this refund to reflect in your account.If you have additional questions, I am here for you [redacted]

Dear [redacted] Thank you for letting me know you did receive the console bundleI was able to create a replacement order for [redacted] and upgraded the shipping to overnightYour replacement order number will be [redacted] Please allow one business day for processing and one business day for shippingIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] Meredith from GameStop Customer Support has been working with the web development team of the company to get the website's account recovery system working properly again, thus allowing me to regain access to my accountHowever, I have not heard word back in awhile on the status of the resolution, and I still cannot access my account Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I am OK to give them the gift card numbers for their investigation but since "The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaint.", I prefer a more safe way to provide the gift card information to them if necessary Regards, [redacted] ***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our companyOur records indicate that the full amount of $was charged to the credit card used with the orderThe gift card that you attempted to use has a balance of $We will be happy to remove the $from the gift card and refund them to the credit card used on the order at your requestHowever, you must return all items if you intend to receive a full refund and keep the gift card balance in tactPlease let us know how you wish to proceed If you have additional questions, I am here for you [redacted] * [redacted] * [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyWe have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you[redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received my refund The manager was great and prompt with resolving this matterThanks Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company We apologize but no orders were found based on the information givenThis can occur when the order process fails after PayPal approves the purchase At this time, we do not have any orders that would cause GameStop to hold onto your fundsPlease contact PayPal to resolve any pending charges that you may see on your PayPal accountIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Hello [redacted] *Unfortunately, the tracking information is not available as these items were shipped via USPSPlease allow a sufficient timeframe for all items to arrive to youUSPS transit time variesIf you have additional questions, I am here for you [redacted] * [redacted] [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Store location:Item in question:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company This PlayStation was purchased with an online order that was placed in store Their was a trade that was done in the same purchase There was no warranty purchased for this system and it is over a year old You will need to contact Sony for further assistance with this console.Order Information: Date:02/26/Order Number: [redacted] If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this order was delivered to your address listed on the order If you would like to receive a full refund you can ship the item back via a UPS return label or you can return this item to GameStop store Would you like a return label shipped to you?If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company After further research into this issue I have verified that the information you have provided does not match the information with the trade transaction We will only be able to speak with the owner of the account used on the trade transaction.If you have additional questions, I am here for you [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration and trouble we have caused you, and for the runaround we sent you on trying to get this resolvedPlease know that it was never in our intentions to put you in this position, and I have cascaded this feedback with our Guest Services team to be further reviewed and addressedWith everything you have gone through I have no problem sending you a copy of Horizon Zero Dawn Complete Edition at no additional expense to youThis can be referenced under order # [redacted] This has been provided with overnight delivery, and we anticipate that it will be delivered by Friday, 12/however there is a risk that it will arrive on 12/Tracking information will be sent to you once [redacted] Picks the item up from our facilityI would like to advise that if it's been past the provided time frame and you still have not seen your copy arrive, please do not hesitate to let me know so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] ***Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Somehow the amount appeared back on my account magically after all this time and escalation Would have preferred this solution without all the legwork [redacted]

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble you've gone through trying to get this resolved, and for the lack of assistance you received from our Guest Services teamWhile we are fully staffed, it is peak season and call volume is higher than normalWe greatly appreciate your patience, and please know that I have escalated this feedback over to the appropriate parties to be further addressedThis promotion was only valid from 11/23/17-11/26/I have e-mailed you a copy of the official GameStop Black Friday ad for Holiday for referenceSince the order was placed on 11/21/2017, it did not qualify for the promotional $gift cardWhile we do not usually provide "rain checks", in this instance given the trouble you've gone through, I do not mind making an exceptionI have processed a $GameStop gift card under order #Please allow up to Hours for this gift card to be receivedIf it has been past the provided time frame and you still have not seen this gift card arrive, please let me know at your earliest convenience so that I may continue assisting youIf you have any other questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I do not think the business has the appropriate card number in order to send the refundAm I able to send it to the business? Regards, [redacted]