Gamestop

Complaint: [redacted] I am rejecting this response because: Ok, if that's the case please refund me my then and I'd find the matter resolved Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you returned this item to the store on Sept to the store where it was purchased If you have additional questions, I am here for you [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.The answer refers only to an order, and were several orders, rather it is only a cancellation, each order has a specific problem as I listed in "Desired Outcome"I can not put the number of orders in the "Complaint Detail" because it appeared a not put message recommending credit card number, if I could tell the number of each order for Gamestop , so they can check so more specific I believe it would be betterI have a purchase recent on the site and I fear that they have mentioned the cancellation of this purchase, which is not the caseBecause of the response I received, I have this doubt Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, No, there is nothing about Mod Kit Black Op You are looking at the wrong purchase orderPlease find mine and fill the order pleaseI just forwarded that email of my Order Confirmation to [redacted] Please find itI also left my phone number in the email I forwarded [redacted] ***

Dear [redacted] We understand how this issue was frustrating for you and apologize for any inconvenienceSince we were unable to ship the Green Lantern figure, we were looking into shipping you another figure as a courtesy however, since I am unsure which figures you would already have, a decision was made to provide you with a partial refund in order for you to purchase the figure of your choosingIf you would please allow 7-business days, a refund of $should post in accordance with your financial institution If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, the console you purchased was a brand new system packaged by MicrosoftFor concerns about missing product from a new unopened package you will need to bring this to the attention of Microsoft since they packaged this itemShould they prove unhelpful please take your entire order in to a local GameStop store for further assistance If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint [redacted] I am rejecting this response because:Our credit card and GameStop gift card have been fully refundedHowever, the game we wish to buy, Call of Duty: Black Ops II for PC, is no longer $29.99, but $We still wish to purchase this game for $29.99, will GameStop afford us that opportunity? That is what it cost when we first tried to purchase it for downloadThank you for your consideration Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank You, [redacted]

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company Please provide the following information: Transaction Date: System Serial Number: Transaction Information: Store Location: If you have additional questions, I am here for you [redacted] * [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I actually have gotten great response since yesterday so kudos to Gamestop after this initial snafu Regards, [redacted]

Dear [redacted] I sincerely apologize for your experienceThe coupon that you received is for online use onlyUnfortunately, no additional appeasements are availableIf you have additional questions, I am here for you [redacted] * [redacted] * [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed our orders server and do not show a transaction before 7/27/ This order that was placed on 7/27/is processing correctly and should arrive soon.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Please provide the following information in order to better assist you: Transaction Date: System Serial Number: Transaction Information: Store Location: If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.First I have looked through every email I have received from 5/31/till now and I found no $dollar gift card I even searched for the terms 100, gift, and Gamestop in my email and it is not there I also checked my spam folder Second I DON'T want it since from what I know of business law if I do accept it then you can have the complaint closed If you really want to impress me then fix this very basic function of your app, find the root cause and prevent it in the future, and THEN offer me the gift certificate This is a MAIN function of your IOS app The section is in its main menu Its not my device as I use several I have reinstalled both the App and have performed a wipe and complete OS reinstall of one my phones to try to get this to work You have something fundamentally broken in your system that you need to fix Regards, [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed this order and show that it is now cancelled I am unable to make changes to a cancelled order.If you have additional questions, I am here for you [redacted] *** [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district leader of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you still have a remaining balance of $ Please note that your payment method must match the billing country and shipping country If you would like to place an order for an international shipment your billing and shipping address must match.If you have additional questions, I am here for you [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry to hear about the condition these items arrived inPlease know that we strive to provide quality product, and what you described is definitely not within those standardsI have cascaded this feedback over to the appropriate parties to be further reviewed and addressedWe would be more than happy to replace these consoles for you, however we will need to receive these damaged ones backSince of these consoles contain Lithium Ion Batteries (The PSand Nintendo Wii U) we are unable to create an expedited return shipping label through [redacted] A label appropriate for these items can be created, however this process can take up to business daysTypically in these instances, guests are able to visit their local GameStop store to inquire about exchanging the productIf preferred, you are also more than welcome to visit a [redacted] location and ship the products out, where a fee will likely apply, however we will absolutely reimburse you for this expense if you're able to provide us with the receipt reflecting the amount you were chargedPlease let me know which option works best for you, so that we can continue to assist you until this matter is resolvedAs for the Xbox One system, I have processed a paid for shipping label to be sent to your e-mail addressOnce these shipments have been received in the warehouse, we will replace the system with [redacted] Overnight delivery If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, I was able to determine that the reason your order was canceled was due to insufficient funds on the gift card you usedI was able to clear off the pending charge that was stuck on your gift card in order for you to useI show a working balance as of 12/15/of $26.75.We currently have a buy get one free promotion going on for any pre-owned xbox 360, Playstation 3, Wii, AND DS gamesThis promotion expires on Decemeber 17th, Please feel free to attempt to place another order! If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:I never received my package! I refuse to let Gamestop keep my money because they chose to use the carrier that they didWhether this is the fault of [redacted] or Gamestop I really don't careIt is up to Gamestop to refund me since THEY are the ones that never got the package to meI will write a new complaint every single day until I am refunded since Gamestop is essentially stealing my money since I never receieved the package that they supposedly sentAs soon as they refund me I will stop my complaints and never shop with their terrible company again Regards, [redacted]