Gamestop

Dear [redacted] ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you [redacted] [redacted]

Complaint: [redacted] I am rejecting, in part, this response because:The business asked me to send more information, namely confirmation emails, but did not provide a way for me to send those emails to the business I have the confirmation emails they are seeking, and I agree with their plan to provide refunds based on those emails, but the matter isn't concluded until I send the emails to the business and they provide a refund Regards, [redacted]

Dear [redacted] I can completely understand why these issues would be concerning to youI am limited to the exact details causing the orders to fail, however, I have gone ahead and worked with our order verification team to uncover the reasoning behind the orders being cancelled for payment issuesIt seems as though the information provided was being flagged by our automatic programming thus resulting in the cancellationsWe were able to fix that! we have you now added to the positive list and your orders should now process as normal! I would like to thank you for being persistent with this and provided me with all of the information you includedThis was instrumental in discovering the errors.I will keep an eye open your order to ensure it processes as desiredWe appreciate your patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have requested a Virtual Gift Card to be sent to your email address This gift card will be received within hours.If you have additional questions, I am here for you [redacted]

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, your replacement is on the vehicle for delivery as of 3/27/via tracking number [redacted] As this item was out of stock until recently, we unfortunately had to wait until Nintendo sent us replenishment stock for this consoleWe appreciate your patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matte

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Hi [redacted] Do all gift cards sold by Gamestop need to have change of ownership reported to Gamestop ? Now you are just making up rulesThe reality is that your associate who felt she was being super diligent committed an error in judgement possibly due to my race ? Your overzelaous associate on the phone went ahead and disabled the card at his/her end just because he didnt want a large transaction to go throughThe store clerk actually said she had to 'call it in' a terminology which law enforcement uses kind of getting to my point of overzealous-ness againEven though I had possession of the gift card and had purchased it legally, Gamestop went ahead and disabled it without having any legal basis to do soGift cards are like cash and unless reported lost or stolen this suo moto action of Gamestop is most definitely illegalIts a legal debt to the person with the possession of the gift card.Like I said, I am under no compulsion to ask cardpool or to give my information to you, you have the burden of proof to show the gift card was stolen or obtained by illegal meansBy not allowing me to use a legal debt like a gift card Gamestop is the company which needs to provide clarifications and not meI will be sure to report this matter to my state's AG office as its obviously illegal and also use the social media to spread the message.There Regards, [redacted] ***

Dear **,On behalf of Gamestop, we apologize for this poor experience in association with our company I have requested this gift card to be sent to you It should arrive within to business days.If you have additional questions, I am here for you [redacted] [redacted]

Hi [redacted] Unfortunately I cannot provide specifics on how many were allocated to our website and our stores, as we do not have complete visibility to that information. We strive to give all guests an equal opportunity to take advantage of a sale or promotion that we offer, however even if inventory were plenty, we cannot gauge how many guests will be shopping online and in our stores for that particular item because that's a factor that's unknown until the sale itself goes live. Lastly, all Black Friday promotions for Thursday. 11/23/2017 went live at 11:00 PM CST on Wednesday, 11/22/2017. I hope that this was able to provide more insight. If you have any additional questions or concerns, please feel free to let me know.Best Regards, [redacted] **|RevDex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company The advertised trade increase would only apply towards an in stock item and only in the same transactionThe promotion will not physically apply unless a Nintendo Switch was added to the transaction at the same timeEven placing an online order wouldn’t apply the trade bonusShould the store receive a Switch console, we strongly advise to pair with the store team to see if they will be willing to make an exception for you and apply that bonusIt is at the store’s discretion, however, to add that trade increaseFor any questions concerning the trade policy please refer to the bottom of the trade page on [redacted] If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Per our records you have recieved two refund in the amounts of $and $on September 3rd, These refunds were successfully sent to the updated payment method you provided The transaction reference number below are for your recordsYou may provide them to your financial institution for further investigation into your refund [redacted] If you have additional questions, I am here for you[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.We apologize for any confusion this occurence may have caused youIt is not the purchase and trade of your switch console that set the trade suspensionIt is the misuse of the promotion and previous history your account hasWhile GameStop does offer special trade promotions for their guest to take advantage of, the intention is that those promotions are one-time use per guestThis account had been previously suspended because of misuse of our trade program, however after thorough review and reconsideration, a one-time courtesy was made to have the suspension lifted in your favor so that you could continue to participate in trade promotionsAn agreement to abide by our trade terms & conditions was made by signing for the transaction on the pin pad after each trade transaction madeBecause there were signs of misuse and a violation of those terms & conditions, the decision has been made to suspend trade transactions indefinitely both by regional and corporate loss preventionGameStop will not be able to lift this suspension going forward, and we will not be able to re-instate the account or issue a new oneThis trade suspension does not prevent you from making purchases or returns at our retail locations or through GameStop.Com if within return policyFor more information regarding our return policy, please visit: [redacted] For more information regarding our trade policy, please visit: [redacted] If you have any additional questions or concerns, please feel free to let me know.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI have personally notified the district leader that oversees the store in question about the incident that has taken placeYou can expect to be contacted by them within hours to discuss the matter further and possible resolutionsIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] ***Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have sent this information to the accounting department and they will address your issue.If you have additional questions, I am here for you [redacted] *** [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.BUSINESS REQUESTED THE BELOW INFORMATION IN ORDER TO INVESTIGATE:Transaction Date: November 12, 2015Amount Disputed: $463.24Last Digits of Card: [redacted] Regards, [redacted]

Dear Mr [redacted] I sincerely apologize, however unfortunately at this time there is no option to remove or delete .Com accounts from our systemIf you would like you can opt out of receiving communications here: [redacted] As a reminder, GameStop does not actively store personally identifying information on these accounts, unless you've saved your address or payment information on there yourself through account set up, which you are more than welcome to removeWe are unable to remove that data as we do not have any visibility to it as a means to remain PCI CompliantThe only information that is stored on these .Com accounts is order history, and the information that would have been associated with that order at that timeThese cannot be removed because they act as receipts should you ever need to reference a past transactionIf you have any further questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. At this time, we would not be able to provide information based off of the transaction in question as this would be a legal issue. Providing information from an in store transaction is a... breach of privacy. In this matter, you will need to dispute the charge with your financial institution and contact the authorities. We may release transaction information and DVR footage only to the police officer handling your case. We are willing to assist in any way possible but will need to go through the proper channels.Please dispute this charge with your financial institution, file a report with your local authorities, then please have the officer send an email to us.Have the officer email us at [redacted] Emails received from customers will be redirected to the investigating officer. 1- Required information: · Officer Info- First and last name- Badge number- Officer’s phone number- Case number · Customer Info- First and last name- Phone number 2- Have the officer provide as much information as possible. You will also need to add the reason the police request is being requested. This will be situationally depending on what the issue is. · Credit card fraud- Last 4 numbers of the credit card that was used- Store number/location- Range of dates If you have additional questions, I am here for you. [redacted] *|RevDex.com Liaison|GameStop|ServiceMatters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company. I have mailed 8 magazines to your listed address, these are the months May - Jan. I have also gone over your subscription and it will not expire until Aug 2016, this will not reflect... on your PowerUp account.If you have additional questions, I am here for you. [redacted]

Dear [redacted] Thank you for providing the requested informationOur records reflect an active PowerUp Rewards membership account with the email address of: [redacted] However, there is no PowerUp Rewards membership account/number associated with the second email address that you provided: [redacted] You may visit any GameStop store location to establish a new PowerUp Rewards account numberThe email address that you provide for the new account must not be associated with the present active accountThe store associate may contact our Store Support center to cancel the existing account and transfer any available points balance to the new PowerUp Rewards account upon establishmentPlease be sure to bring your drivers license or state identification for account verification purposesIf you have additional questions, I am here for you [redacted] * [redacted] *

Dear [redacted] We are limited to the amount of products we can provide to guests as we are at the mercy of the manufacturerIt is most unfortunate that your order shipped so late, the reason this happened is because we were simply waiting for the manufacturer to ship us more of this productDue to the high demand and the low inventory available to us, this caused a shipping delayWe will not be able to compensate you for the difference that you had paid at a different retailerHowever, should you require a refund for your order we would gladly process a UPS return label for youAt that time you may ship us back the controller and we will issue a full refund once they arrive If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters