Gamestop

Dear [redacted] We are limited to the amount of products we can provide to guests as we are at the mercy of the manufacturerIt is most unfortunate that your order shipped so late, the reason this happened is because we were simply waiting for the manufacturer to ship us more of this productDue to the high demand and the low inventory available to us, this caused a shipping delayWe will not be able to compensate you for the difference that you had paid at a different retailerHowever, should you require a refund for your order we would gladly process a UPS return label for youAt that time you may ship us back the controller and we will issue a full refund once they arrive If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted] I am rejecting this response because:I do not have the availability to get to a local store which is why I ordered online to begin with Regards, [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Information:Store Location: Please confirm the store locationYou listed an address in [redacted] **However, you referenced a store location in [redacted] If you have additional questions, I am here for you [redacted] * [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me The delay of months for the refund of my balance should be noted though (This was supposed to be settled in March) as well as the over hours wasted on the phoneAs a customer that has spent over $3,on their website alone, I am not 100% pleased considering those facts but it is what it is Regards, [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our companyI am truly sorry for the run arround you've received from our team, and for the lack of assistance you've receivedI have personally processed a $Refund on Order # [redacted] Depending on your financial institution, it can take them anywhere between 3-business days to accept and process this back to your accountI would like to advise that if it's been past the provided time frame and you still have not seen the refund post, then to please contact me at your earliest convenience so that I may assist you further in ensuring that these funds are receivedIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for youBest Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the Manager of this online store in which this issue has taken place You will be contacted by them shortly As this item was purchased in a GameStop store, this issue needs to be resolved in a store You are welcome to ask the District Manager if you may visit a different store for this return.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I spoke with the District Manager this morning and he states that he issued and mailed this gift card to you He will check the tracking of this gift card this morning and have the card reissued if it seems to be lost.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Once again, this does not resolve the issue Please refer once again to my previous responses for my complaints on this order as you are only listing the ship information and return policy and not addressing my issue especially with the lies on the call I had with the representative and supposed manager.This order was not processed as I called immediately after confirming that my item was never processed on my initial contact with your customer service I will not reiterate items you can re-read in my previous responses Within that 30-min hold time of calling back, your rep is trying to tell me that the item was packaged and ironically while I was on the call, the UPS rep came and picked it up Within 30-mins of my call back when they realized they never originally properly processed my order My card was charged inappropriately and item processed per your ordering system notification and shipped almost hours later and given a tracking number Again, re-read my previous replies.On top of all this, I had to go out of my way and travel to a store to return this to ensure your company doesn't cause another issue especially with your horrendous hold times The store associate said their system was showing to refund via a gift card even though I had proof my card was charged They couldn't put it back on my card and had to offer me cash as an alternative after the discussion of this situation You have all the information in these responses If your response is to reiterate that the item can be returned, my response will be to reiterate to refer back to my previous responses Instead of avoiding the obvious issues, I would like to see what is being done to prevent and resolve these issues It seems after my research that I am not the only one who has experienced phone reps lying about order information.Regards, [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded the part of this order that has shipped and I am working to cancel the rest of this order Please allow three to five business days for these funds to be returned to your account.If you have additional questions, I am here for you [redacted]

Good afternoon [redacted] ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble you've experienced with your ordersAfter researching the issue further, it appears that the order failed to populate into our ordering system properly, however I do show authorizations being made on a payment methodI will be more than happy to request an authorization removal from your financial institution, however I would need to know who your financial institution isAs for the sale prices, I will be more than happy to honor those prices for you by offering the difference from original price and sale price in the form of a gift cardI can either send this gift card to your e-mail, or mail it to your addressE-mail can take up to Hours, while Mail can take 7-Business DaysAt your earliest convenience, would you be able to provide who your financial institution is, and which method of gift card you would prefer? I greatly look forward to your responseIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for youBest Regards, [redacted] ***Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI sincerely appreciate the help, and wish you a happy new year! Regards, [redacted]

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyI'm truly sorry that you've had to experience this a second time nowI have gone ahead and processed an additional courtesy and have refunded the 40,Rewards Points back to your accountI would like to advise updating your password for your PowerUp Rewards account once more, and the password to your Gmail account as wellShould this occur once more in the future, we would recommend visiting a store to register for a new account and points would be transferred over to that one.While there are security features such as 2-Step Verification and Preferred Device, the risk of account information being compromised still exists, and that applies for all accounts an individual may have, and not just PowerUp RewardsUnfortunately at this time GameStop does not have any visibility of to see which device was used to redeem these certificates, or how the account was accessedIn the event that these instances occur, representatives will escalate the information up to the appropriate teams for further investigation to determine certain fraud patterns and also look at ways that account security can be enhancedI hope that this was helpfulIf you ever have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I got the gift card the manager spoke of, and it arrived! Thank you for doing this! I helped restore my faith in your brand! I will go ahead and still shop and recommend your business to everyone! Thank you!

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have refunded the full amount of this order on July You will see this refund in to business days in accordance with your bank policies.If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because:The order was canceled by your company again when paying with paypal and when trying to use the code after it was canceled it said the code would not apply to the year membershipCan you make work again or get a different codealso I think the problem is the amount sent to paypal since it differs from the amount on the orderPlus even after the order was canceled the charge is still pending on paypalEither way I guess I would be willing to try a direct payment to your companyI double checked the card had available credit Regards, [redacted] ***

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Your order was cancelled due to shared information for a previous transaction with a different retailer We do not have name of the retailer or the exact issue We have reviewed your information once again and will except an order if you place it again There is no further information for this cancelled order.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that you have been having such a hard time trying to get a replacement going for this game. You most definitely ordered a brand new copy but for some reason it... sounds like the sending warehouse had shipped you the used copy. I would like to thank you for bringing this to my attention. I have issued a replacement copy of Triforce Heros, order number: [redacted] , to be sent directly to you on 2-day shipping as well as issued a $21.39 to be credited to your original form of payment as a courtesy and an apology to you for the hassle you have had to deal with. Please allow 7-10 business days for the refund to post in accordance with your financial institution. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted] *|RevDex.com Liaison|GameStop|ServiceMatters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Please explain to me what you mean by send me a gift card to purchase a new account?This is the solution I'd see most fit; I keep my account and everything in it, you make sure you keep your employees from editing customer information because it seems to me that someone on your end was able to edit the information but not able to change my email and password therefore not being able to take over my whole accountWhat I believe though is that I lost a significant amount of rewards points and that someone from your employ used those points to send themselves a reward or give themselves a reward in the store with my prior pointsI'd like those points replaced and if you'd like to send a gift card to cover that as well as to show your apology that I was put through this situation and for damages that may have occurred because of it, then that would probably satisfy this complaint Regards, [redacted]

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company Thank you for bringing this to our attentionWe would very much like to correct this for youIf you would please take the defective games to your local GameStop store for a return, we will be able to facilitate a replacement for youYou will simply need the games, packing lists if you have them, your identification and or order numbers Once in store, the associate should be able to contact their Store Dedicate Hotline to best assist with the return and refund processIf you would please visit your local Game4Stop store at your earliest convenience we will do whatever possible to help correct this error for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I appreciate the gesture to refund the remote, but, unfortunately, I have tried multiple times without success to place a new orderEach time I've received the error shown in the screenshot above (Bundle exceeds the maximum allowable purchase)I've reached out to support again through email and by phone, and they simply recommended that I go to the store to place my order, but then I've been told multiple times that I can't purchase this product in stores.I simply want to purchase this bundle, so that my children can play with their birthday presents (I've already bought other accessories and games through other vendors, but am waiting on your company for the console), but it seems that your company can't complete a simple transaction for which I'm willing to pay.Regards, [redacted]