Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.In response to GameStop whether or not I have received the magazines yet, no I have not.I have still only received the initial as mentioned in my last messageIf there were indeed total packages sent to me, I have only received one.The package I received contained the following magazine issues:Issue (May 2015)Issue (September 2015)Issue (November 2015)I received these in the mail in package Tuesday February 16, By your claims, I should have received an additional packages containing an additional total between the two of them more magazinesI have not received theseIt seems strange to me that I would receive package and now nothing further now days later.I ask again for further verification of these packages with their USPS tracking numbers etc to prove they were in fact sent to me Regards, [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company I have attached the information that UPS has provided us The official response from UPS is as follows:According to our records parcel was delivered on 10/09/at 1:P.M., and left at RESIDENTIALThe shipment was signed for by ABRAMSOur records indicate that the person who signed for this shipment has signed for other deliveries at this address.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The amount of lying that I was subjected to by Gamestop, and time spent on the phone with them would warrant that they compensate me appropriatelyThe fact that a supervisor fraudulently told me that an order I placed was never placed is beyond my scope of comprehensionThe fact that the same supervisor walked me through reordering the game is plain fraudThe fact is that the pre-game codes never worked, and part of the cost of both games were the pre-game codes that didn't work also proves the sale of materials that are not usableYou should all feel ashamed of yourselfThe poor business practice will ultimately haunt gamestop in the end, and I do know thatI am surprised that you as supervisors do not see the irony in your fraud and poor business practices

I tried playing an order but it keeps going the same thing no matter what card I useThanks!Cheers,Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was determined that your replacement order would not processI am unsure as to the reason behind this however, a refund created for you as of 1/16/which you should expect to post in accordance with your financial institution within 7-business daysWe thank you for your patience and appreciate you allowing us to resolve this issue for youIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our companyUnfortunately the free items that were cancelled were unable to be fulfilled due to the desired products running out of stockBecause of this, I am unable to issue a replacement for the cancelled items, however I would be happy to offer a one-time courtesy to you and provide a refund for the $that was collected off your [redacted] Depending on your financial institution, it can take them anywhere between 3-business days to process the refundI would like to advise that if it's been past the provided time frame and you still have not seen the refund post, please do not hesitate to contact us so that we can assist you further.If you have any additional questions or concerns for me, please do not hesitate to let me know.Best Regards, [redacted] ** [redacted] **|Revdex.com Liaison|GameStop|ServiceMatters

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I received a letter from [redacted] which I cut and paste that you are denying the refund and it is being charged backThis is the copy and they make it impossible for o contact anyone for help in the same way the Gamestop doesI tried and got auto reply emails that say the maibox is monitored Hello [redacted] We received the claim(s) you filed on December 27, 2017.We have reviewed this transaction(s) and are denying your claim(s)This decision was made because we have found no evidence that the item was returned to the Merchant.If you'd like a copy of the documentation we used in the investigation of your claim, send a letter to: [redacted] ***Attn: Billing Error Dispute Documentation Request [redacted] ***We're sorry for any problems you may have experienced with the transaction(s).Because the investigation into your recent claim has been closed you are responsible for the purchase amount, including any interest chargesWe will be updating your [redacted] Credit account to show thisIf a credit was received for the involved transaction please contact [redacted] Credit to inquire about any related fees or interest charges.Transaction information: [redacted] ***Thanks, [redacted] Hello [redacted] We received the claim(s) you filed on December 27, 2017.We have reviewed this transaction(s) and are denying your claim(s)This decision was made because we have found no evidence that the item was returned to the Merchant.If you'd like a copy of the documentation we used in the investigation of your claim, send a letter to: [redacted] ***Attn: Billing Error Dispute Documentation Request [redacted] ***We're sorry for any problems you may have experienced with the transaction(s).Because the investigation into your recent claim has been closed you are responsible for the purchase amount, including any interest chargesWe will be updating your [redacted] Credit account to show thisIf a credit was received for the involved transaction please contact [redacted] Credit to inquire about any related fees or interest charges.Transaction information: [redacted] Transaction Date: December 18, Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have saved the money ($Dollars) from my chores just to buy the online game cards from Game Stop and I think they should take the responsibility of refunding my money back I already Emailed STEAM regarding the issue and they are not accepting responsibilityIf I can not solve this in this level, I will pursue other avenuesthis is very unfair for me! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dear ***As advertised on the front door poster and online at the time of reservation, it was stated that the Master Edition would be an online pre-order onlyWe apologize for the misunderstanding, however at this time we are unable to place any orders for this item as we have already met the limits of the stock we will be provided from the manufacturerIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Complaint [redacted] I am rejecting this response because: if it was not advertised on the page then how do I now about it? I know what I read and seen this is your companies mistake and you need to own up to itThe person I talked to on the phone looked at the coupon and even said I should be able to see it on the app which I don't it's not there and she didn't even want to give me the full 25,points I had to put up a fight for thatIs this how your company seriously does business? Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company I have looked into your case and reviewed the issueSince the order never arrived, I am considering it lost in transit and processed a full refund on 10/26/Two refunds in the amounts of $(cost of the game) and $(cost for shipping) should post to your credit card account within 7-business daysShould you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to pm cstSundays from 8am cst to 8pm cstThat phone number will be [redacted] If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Business has failed to understand the nature of my complaint and therefore the resolution proposed is not accepted Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, your order does not appear to have left the location from where it was packaged for two and a half weeksestimated time frame for a shipment traveling to a P.O box is within 3-business days and we were able to see it arrived on 1/19/within only business daysWe would like to make this right and provide you with $off of your orderPlease expect a refund to post to your account within 7-business days in accordance with your financial institution.We thank you for bringing this to our attention and appreciate how patient you have been If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company Upon investigation, I was able to determine that your tracking information was never updated by the carrierI will consider this order lost in transitI have created a replacement order, [redacted] to be shipped to you on overnight shippingIf you would please allow one business day for processing and one business day for shipping, you should be able to receive your order very shortly If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.Going to a GameStop location is not an option for meI do not have any trouble ordering from any other website or storeI want GameStop to investigate the reason why I cannot order from GameStop.com and why my purchase verification continually fails, and I want it to be correctedThese are a selection of order numbers that have all resulted in cancellations: [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was discovered that the price for the console was discounted $at time of purchaseThis was to include the pricing for the warranty you had purchased along with the consoleThe amount refunded in store was correct and was the amount charged for the 3DS by itself with the discount includedSo you order was priced as such:Nintendo 3DS XL system - red $($promotional discount)Year Product Replacement plan $Total after tax: $181.89They did not, however, refund you for the warranty at that timeWe are pleased to see that you did receive the refund for the warranty on 12/22/It was credited back by our customer service department when you called on 12/21/16.Total after warranty refund $We thank you for allowing us to clear up any confusion you might have had.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted] from GameStop, I understand all of thisI think it would then be wise of GameStop to change the SKU for said subscription because it comes up as a resident evil game for the PSThis is what caused he confusionI saw the skew for an item I was not familiar with and the SKU came back as a PSresident evil gameWhen searching this on Google there is no mention tying this skew with the game informer magazine subscriptionMaybe you could grant me some power up rewards points for the trouble this caused***