Gamestop

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute. Gamestop falsely advertised products they didn't have when I spoke with someone earlier in the day and was told it was being shipped. This is unacceptable and they want me to use their terrible online store which caused the issue in the first place. This is not any kind of appeasement that I have to go through the terrible system yet again that caused multiple issues. I do not accept this response. Regards, [redacted]

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it does appear that you are about $31.20 short from your in store transaction and your online order. I thank you for bringing this to my attention. Allow me to provide... an explanation to help clear up any frustrations this ordeal may have caused you. The associate who processed your return had done so in a slightly different manner than what is normally done. It looks as though the associate returned two of the strategy guides but not the Downloadable game OR the warranty you had purchased resulting in a shortage of about $10. The remainder would be due to the handling charge that were applied to the order. Normally, DLC and Shipping and Handling charges are nonrefundable, however I would very much like to clear this up for you. I have created an order for the missing $31.20 to be emailed via digital gift card to you as soon as possible. These usually take anywhere from 1-6 hours to process and arrive in your inbox. If you do not see this in your inbox within the first 2 business days please let me know by rejecting this resolution. I thank you for bringing this to my attention and appreciate your continued patience as we try to correct this for you. If you have additional questions, I am here for you. [redacted] *|RevDex.com Liaison|GameStop|ServiceMatters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company. We are unable to replace items that were stolen from your personal possession. We advise that you work with the police to have this item returned to your ownership.If you have... additional questions, I am here for you. [redacted]

Complaint: [redacted] I am rejecting this response because:My purchase was made at GamestopMy payment was made to GamestopThe company advertising the sale and rebate was GamestopIt is absurd to now say Gamestop is not responsible for assuring rebates are paid in accordance with their advertising and deflect the responsibility to a "third party." Regards, [redacted]

Complaint: [redacted] This order still doesn't appear to be processingJust sitting there doing nothingGift cards still not usedSame issue I had with other orders Regards, [redacted] t

Good morning, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the experience you had when visiting our storePlease know that we take these matters very seriously & are always looking at ways to improve the guest experienceUnfortunately the stock for the Michonne figure you were seeking has been depleted for GameStop, the product ID has been discontinued, and GameStop does not appear to be getting an additional shipment from the vendor at a later timeI understand that you had submitted a formal complaint against the store via a survey, but that you haven't heard back from the district leaderHave you by chance seen any e-mails come through? After researching the ticket that was submitted I was able to show that the district leader documented sending an e-mail to you, but I wanted to make sure it was receivedPlease let me know at your earliest convenience, so that I can continue to assist you further in ensuring that this is resolved for you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.As I have stated I don't want the product anymore I want my refund of $90.91, I can not trust the company to even send the product if a replacement had been sent as you (GameStop) claim then why was I never notified of it prior to this complaintAnd I state again I do NOT want the game, I want my REFUND of $ Regards, [redacted] ***

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Unfortunately, the option to cancel an order changes when the order starts to processShould you desire to get a refund, the quickest option we have for you would be to invite you to go to the closest GameStop location at your eariliest convenienceThey will be able to return the merhcandise and issue a refund to the original form of paymentFor your shipping charges, I have issued a $refund to the paypal account as of 12/7/Please allow 7-business days for that to post to your financial institutionShould you encounter any issues at the store, please inform them that they can reach out to their Store Dedicated Hotline for assictanceIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We would like to refund the missing points to this account and give you a new account that you can create with new information Please reply if you would like to receive a gift card to pay for a new account and your points will be added to this new account.If you have additional questions, I am here for you [redacted]

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the lack of assistance you've received from our team, and for the frustration it has caused youPlease know that it was never in our intentions to put you in this position, and rest assured I have passed this feedback over to the appropriate teams to be further addressed.Unfortunately I am unable to supply a pre-paid VISA gift card as the ad had mentioned, however I have processed a $GameStop Digital Gift Certificate under Order # [redacted] This will be sent to your e-mail inbox, and can be redeemed in stores or online at [redacted] You can expect for it to arrive in your inbox within hoursI would like to advise that if it's been past the provided time frame and you still have not seen the gift card arrive, then to please let me know at your earliest convenience so that I may continue assisting youIf you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Hi [redacted] I'm sorry that you feel this wayI assure you that the phone number that was provided on the ticket was completely different from the one you've provided within the complaint, which is likely due to clerical errorI have been attempting to escalate this to field leadership on multiple accounts but I have not been receiving any updatesWhile I don't have the complete tools that are necessary to perform a refund back to your original mode of payment, I'd be happy to issue a refund in either the form of a GameStop gift card or corporate checkGift cards are typically sent to your e-mail address and arrive within hours, while corporate checks are sent via postal mail and take 7-business daysCorporate checks can be cashed or deposited into a checking accountIf either of these options work for you, I'd be happy to get it arranged in order to resolve the matter for you.Please let me know if this is something you would like so that I can continue to assist you.Best Regards, [redacted] *.|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have issued a refund or this order Please allow three to business days for this to process to your account.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly. If you have additional questions, I am here for... you. [redacted] *|RevDex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly.If you have additional questions, I am here for... you. [redacted]

Revdex.com:Yes, please send me the virtual gift card balance of $with the associated e-mail registered for this complaint I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am very happy with the resolution Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below ---------------------------------------------------------------------These are the items that are damaged and missing.Damaged - Lucha LIbre : AAA Heroes of the Ring for PS3Missing - Enslaved: Odyssey to the West - PS3, Cooking Mama World Kitchen - Wii , NiGHTS: Journey of Dreams - Wii I will consider the dispute resolved when I receive my goods in good, working order Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my disputeI have been told that I am able to trade games again but I feel like I should be sent a gift card or something for all of my trouble and the fact that two different stores made me feel like a criminal as well as traded my personal information from store to storeI am contacting a lawyer about if that is even legalPlease issue me a gift card to my address and I will consider this matter closed Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] The district manager never contacted me and if he told you he did he is lying

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company It is most unfortunate that our inventory was depleted causing you to not be able to get this special edition gameIt was not our intention to cause you any frustrationRest assured that you were not charged for his order as we do not charge until we shipI was able to see that the Steelbook Launch edition is still orderable! If you would like that edition, please follow the link below to place your order[redacted] Please accept the following $promotional code for a future purchase on GameStop.com: [redacted] Please note that the item(s) must be currently in stock and the total must be over the coupon value Some restrictions may apply Online coupon codes cannot be used for in-store piorders.We hope that this $off coupon will help you order the Steelbook edition as an apology for the frustrations this ordeal has caused you.If you have additional questions, I am here for you[redacted] *|Revdex.com Liaison| GameStop | Service MattersTell us why here