Gamestop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction of the Purchase:Location of store where purchasedAny information you can provide will help us resolve this issue.If you have additional questions, I am here for you [redacted]

Good afternoon [redacted] ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry that this has yet to be resolved for youUnfortunately, we are sold out on the product you requested a replacement for, so I have processed a refund of $back to your original mode of payment [redacted] Depending on PayPal's policy and procedure for refunds, it may take them between 3-business days to accept and post this balance back to the accountI would like to advise that if it's been past the provided time frame and you still have not seen the refund post, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company We would like to notify the district manager of the store in which this issue has taken placeHowever, there are multiple GameStop locations in the city of Elk GrovePlease provide the information requested below so that we may submit your requestIf you have additional questions, I am here for you

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company We have stated we are unable to remove the cost of shipping for an order; all orders placed on the GameStop online store are subject to shipping costs The coupon is for use for a future purchase from GameStop.com If you have additional questions, I am here for you [redacted]

Complaint: [redacted] I am rejecting this response because:I need to supply this corrected address for shipping: [redacted] Regards, [redacted]

obviously not because everytime I have done so big or small it happensit is wrong an it making me very madwhy I have now for the 2nd time filed a complaint within the past yr or so for the same thingespecially for the items I wanted to getthat there not coming out yet I know with doing it online that money wont be taken out till it gets closer to the release datebut like I said regardless of thatdoes it everytime I do it onlineneeds to be really looked into Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Dear [redacted] I checked our account and I didn’t see that the Email was updatedIf you would please check your account once more and update the account email to prevent someone from accessing the account I would greatly appreciate itThe points have now been added back to the account in the meantimeHowever, should this occur once more we may not be able to refund those pointsIf you would please update the email on your account this would help tremendouslyIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyYour first initial gift card was stolen and therefore had no balance when you checked on the cardGameStop is not liable for lost or stolen cards in any caseA decision was made to provide you with a replacement as a courtesy to youI was able to check your gift card and saw that the funds loaded after you checked on the balanceFor this I am unsure as to the reason why the gift card loaded AFTER you received your emailThe funds were on the gift card at the time of my last correspondence but are no longer present as I have taken them off in order to refund your wifeA refund should post to the account within 7-business days in accordance with your financial institutionWe thank you for your patience and appreciate you allowing us to resolve this issue for you.If you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have emailed [redacted] the information to the email provided Regards, [redacted] ***

Dear [redacted] After an extensive investigation, we regret to inform you that at no time was there an in-store reservation made for Zero Time Dilemma on the 3DS with your information attachedI did however find the reservation you made for the Vita version on 7/14/in-store with the $deposit but this was canceled on 2/26/and cash back was givenI went a bit further to help as much as I could and looked at every reservation that was made with the specific item i.dnumber for the district in that area and your information did not match any of the names thereAs well, I looked into every archived order that would have had your email, phone, and previous phone numberWe do sincerely apologize for the confusion and hassle you have gone through Rest assured you are not missing any funds from an uncollected reservationAs for the error on the GameStop application, this is a known issue that we are actively trying to correctIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. As of 12/6/16, a refund was processed on our end to your Visa card ending 6445. The refund should now be showing on your account. If it has yet to post and shows still pending, please refer to your financial institution for the time frame of which they will post. If you have additional questions, I am here for you. [redacted] *|RevDex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company. This order was placed for in store pick up, you would need to contact the store to cancel this order. You will not be charged for this order unless you visit the store on release... day to pick up the game.If you have additional questions, I am here for you. [redacted]

Hello [redacted] We have no record of a change to your PowerUp Rewards accountPlease provide the "screen shot" example and we will be happy to look into this matterIf you have additional questions, I am here for you

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company We have issued a refund as requested and will open an investigation with UPS to locate the missing packageWe thank you for making us aware of this situationPlease allow 7- business days for the refund to post in accordance with your financial institutionIf you have additional questions, I am here for you [redacted] *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.I would, however, like to continue discussion with this businessPlease forward my below response to themThank you Please enter your reason(s) for rejecting the business response below Hello [redacted] Thank you for your response; I appreciate your timely response.I have been a loyal customer ever since your local stores were called Software EtcI have purchased MANY MANY games and video game systems as well as other toys through your storesThe idea that I cannot use my very own credit card or banking institutions to pay for products on your website is absolutely insultingThe only solution I can accept is you removing the hold on my accountThe representative yesterday was not able to go into detail on why there is a hold on my accountThe only thing I can assume is that since I tried placing an order using public wifi network, at my hotel while on vacation, my account was flagged as associated with some other person's delinquent accountRegarding your option #4, "You undispute the previous purchase dispute with GameStop." Is this implying that if I remove said dispute that I would have access to ordering online again? Because I have NEVER filed a purchase dispute on a previous purchaseThis is incorrect informationI have checked all my financial institutionsThere is NO dispute Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Hello, I rejected this because I was promised the gift card several times and in not received in VIRTUALLYI have emails stating the VIRTUALLY card is being sent but for some reason it's not being sentI just want to move on, but again I did not receive the refund and I need it actually sent to my email Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I informed the customer service representatives several times of my direct contact information of which IS the direct phone number associated with my email and Game Stop accountMy phone number has been the same for almost years at this point in time therefore I find it difficult to believe that someone has attempted to reach out to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending the refund of the $and an eta on Injustice being shipped Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was contacted by email and the issue is now fixed Regards, [redacted]