Gamestop

Good afternoon, [redacted] Thank you so much for clarifying that for me, it is truly appreciatedSKU [redacted] is the product ID for the subscription of the Game Informer MagazineThis subscription is included in the Elite Pro Membership, and makes up half of the price of the Elite Pro Membership, which is $before taxThe subscription has a value of $15, and may not be cancelled for refund or opted out of from the membershipThis information is can found in the Terms and Conditions of the PowerUp Rewards Program, which you can find at: https://login.gamestop.com/Home/TermsIf you do not wish to have this subscription, we can cancel the subscription to prevent it from being mailed/e-mailed, however a refund cannot be providedIf you wish to receive a refund, contacting your local GameStop store to inquire about returning your PowerUp Rewards Elite Pro membership is recommended, however all benefits of the Elite Pro membership will be lostIf you have additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, [redacted] **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11641243, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Gamestop needs to contact me by phone immediately as this issue can not be resolved via emails

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution has provided me with the funds that I requestedThis process felt like pulling teeth, and for the size of the organization that you are, it's extremely mind-boggling that it takes this much time and effort to get a half-assed resolution, which is preposterousFor as much money as your organization makes, I truly feel that they need to put it towards upgrading the technical support and customer service Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We had an issue processing this payment for this order which made us cancel this order All orders are subject to verification through our system and we will be unable to honor this order.If you have additional questions, I am here for you [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I attempted to reach out to your via phone about this issue Please place an order for these items once again and then reply to this complaint with the new order number We will process your order immediately.If you have additional questions, I am here for you [redacted]

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company If you believe there are games that are missing please provide any other email that may have any other games.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with our Loss Prevention team about your disputed transaction We show that on May you were charged for the order that you placed and on June we were sent a disputed file stating you did not recognize the charge and called it fraud Our team provided evidence that we believed this was not a fraudulent charge the from the order information that we received June your bank contacted us back with their investigation closed that this charge was not fraud.If you no longer wish to use this item we will send you a return label and give you a refund upon receipt of the item in our warehouse Please note that this is outiside of our policy, but we are willing to refund this as a one time exception.If you have additional questions, I am here for you [redacted]

Dear [redacted] , A refund in the amount of $for handling charges associated with your order has been processedPlease allow - business days for processingIf you have additional questions, I am here for you [redacted] * [redacted] [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:System Serial Number:Transaction Information:Store Location:If you have additional questions, I am here for you [redacted] * [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company We have reviewed your information on our verification server and found an error We have since fixed said error and your should be able to place an order within hours.If you have additional questions, I am here for you [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our companyUpon investigation, it was determined that some of your orders were cancelled because of the high traffic and duplicate orders placed on certain items where it is specific to the "one per household" guidelinesA decision was made to keep an eye on your future orders to ensure it go through properlyPlease feel free to attempt another order!If you have additional questions, I am here for you [redacted] **Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company As you have stated this gift card was not purchased or obtained from GameStop You will need to contact Card Pool about this issue.If card pool can provide proof of them purchasing the card from the previous customer and then sold the item to you we will be able to resolve the issue by providing a new card to you.If you have additional questions, I am here for you [redacted]

Dear [redacted] ,On behalf of Gamestop, we apologize for this poor experience in association with our company. I show that you were able to speak with a customer care agent on November 9 and your order was shipped on November 10.If you have additional questions, I am here for you. ***... [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed your order and show that PayPal rejected this order with this information "PayPal : The Authorization Transaction encountered the following errors, Transaction refused due to risk model" We will refund the amount you were charged for the remote.You may choose to place a new order for this bundle, but we would advise speaking with Paypal before placing this order We apologize as this bundle is not currently sold in stores.If you have additional questions, I am here for you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I have finally received my gift card refund in the mail today but the bundle in which I am trying to purchase is no longer avaiableI would like to purchase the bundle at the price I was offeredI was emailed a code to get a discount on the bundle at the original price, but did not have the money at the time to buy it because I did not get my refundSo now that I have received my refund I would like to purchase the products that were offered to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.Hello [redacted] ,I appreciate your responseWhile it may state this on your end, I have now received two sepaerate cancellation notices for items that I orderedI am also seeing a $balance on both my app and the gamestop pageLike I stated previouslyThis continues to happen, as it's the third time in three monthsAs a loyal customer who spends a ton of money on games and accessories, this is very dishearteningI should be able to see my funds, and not have to worry if an item I ordered is being shipped because of a glitch in your computer system Regards, [redacted]

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Date of Account Creation:PowerUp Account Number:Phone Number Associated with the Account:If you have additional questions, I am here for you [redacted]