Gannett

Pulling Doonesbury off of your 2/18/24 Sunday publications shows that you fear a questioning authority and holding satirical light to question it. Apparently, you failed Journalism 101. Shame!

The carrier does not deliver the paper on a daily basis. Poor service also when you call in and complain.

sleaziest company on earth (of course in my opinion - ok weasel lawyers)...recommend immediate complaint to MA AG office Cons Prot Div

slimiest practices built on you have to call then cancel and then "the die on hold" in hopes you abandon the call

our carrier shows up when she feels like it. I am getting tired of going out 6-7 times looking for the paper until I finally give up and figure out I am not going to get one. When you call the office to report it, they want to know if you want it the next day. The news is already 2 days behind, why would I want it and then they give you an 18 cent credit for it. It costs more than that on the monthly bill. I have been a customer for over 40 years and will not be renewing my subscription. I don't expect a reply because no on from Indianapolis ever calls back.

Earlier in 2021 Gannett automatically renewed my subscription to the Poughkeepsie Journal. I didn't mind at the time, thinking I would support local journalism. By August I had completely stopped looking at the newspaper, so requested first by email on 28 Aug that they mark my subscription not to be renewed. When Gannett gave me some response that seemed to be playing games, I got annoyed and told them by email to cancel immediately and refund my money. I got some kind of response to that (I don't remember the details), but when no refund showed up on my credit card, I called the 1-877-424-4341 number on 12 Oct and spoke to someone named Dave. Dave told me that there was no record of any input from me at all, and that my subscription was still active. I repeated my directive to cancel with refund as of September since I had first requested it then. Dave stated that it normally takes a week for the refund to be processed. I got an email that day, which I still have, confirming the cancelation. It is now 19 Dec, still with no refund. I have gotten refunds to my credit card in as little as one hour and never more than one week from legitimate businesses. It doesn't take long for businesses that want to fulfill their legal and moral responsibilities.

I have been a subscriber to the Milwaukee Journal Sentinel since 2012. I have had unending delivery problems. I am disabled and had requested that the paper be delivered between two doors. The paper is seldom but between the doors. We can no longer directly contact the local customer service of the Milwaukee Journal but have to contact the Outsourced customer service located in the Philippines. Those employees do all that they can by sending messages to supervisors and they in turn contact the carrier about problems.

The problem with my carrier is that instead of delivering the paper between the two doors he throws the paper from his car. These past two Winters the newspaper often has been thrown into snow banks. After repeatedly reporting this the matter is not resolved. 2 days this week the carrier put the paper between the doors and now for 2 days it hasn't. As a matter of fact I don't know if I got the paper or not on Wednesday because it wasn't by The Doors so either it's out in a snowbank or it was non delivery.

There is a tube to be provided when the snow is gone. The snow has been on the ground since February 2nd. And I want the paper but don't know how much longer I can continue with this stress trying to get things resolved. Attached is a picture of where the newspaper landed this past Sunday. It was down in a crevice beside a snowbank and The porch railings. This has been is very difficult experience and I would imagine any other people are experiencing similar things.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Trina ***

I called and left a voicemail with my direct phone line, requesting a call back (1/26/18, 2:eastern)

wen I do a who is look up on the site it says Gannett Co., Inc

Requested refund to be sent via check to address listed on account

We contacted Mr*** and apologized for the missing gift cards. Gift cards were then mailed to him from our local office

K*** spoke with subscriber's daughter, who stated that her father wasn't available, but that he wanted to cancel subscription because the price increase was not affordable. Offered a new rate of $dollars. When not accepted, offered a reduced frequency of delivery to get to a
lower price; this was not accepted. Also offered a digital-only subscription ($29/month), but duaghter was adamant that the father did not want to pay any more than previous rate of $48/month. Gave a credit of $to offset difference between old and new rate. Cancelled subscription, effective 1/31/

The Post-Crescent has received the complaint regarding delivery concernsfrom *** ** ***s It is The Post-Crescent’sdesire to resolve all concerns to the satisfaction of our customers The Post-Crescent has strict delivery expectations regarding delivery These expectations
and practices are outlinedin each Independent Contractor’s agreement, which is signed by each IndependentContractor We sincerely apologize the IndependentContractor on Mr***’s route was not following the practices outlined perthe agreement, one of which is to ensure delivery to all addresses listed onthe carrier’s route The DistrictManager for Mr***’s route has followed up with the carrier to remind him tostop delivery to this address and reminded him that anything less would resultin a breach of contract We have also implementedweekly inspections routes to ensure Independent Contractors are meeting thedelivery expectations. If you require further information about the above-referenced complaint,please do not hesitate to call me at ###-###-####. The Post-Crescenthopes to resolve these issues to the satisfaction of all parties concerned. Very truly yours, *** ***Gannett Publishing Services

We received a payment of $on December 31, 2016. That payment covered the subscription for January to February of 2017. The credit was issued for the missed delivery as stated. The March bill was processed on February and the call to stop was received on February
15. That bill can be disregarded. There is no money due on the account. I provide credit for the subscription charges between February and February

I reviewed the call from Mrs*** with our representative on 12/1/2015. Mrs*** asked about the paid thru date on the account but did not ask that we stop delivering or stop billing. The original agreement for credit card charges occurred online at the time Mrs***
started the account 9/4/2015. Mrs*** asked for the account number during the call and our representative gave her the account number. The next call was 2/23/17. Mrs*** then asked about the additional charges and discussed the disputed charges with the bank. The representative told Mrs*** she would submit a request for an accounting review for additional refunds. That request was denied. It is the customer's responsibility to review charges to their credit card and notify us when they want to stop a subscription. We will generally accommodate any refund for charges in the last days which we did for Mrs***. No additional refunds will be made

Call center is seeing large customer response, delaying wait. Contacted the customer and canceled account, refunded original payment, notified of processing time

We confirmed that we successfully updated payment and placed Mr***’s adA dedicated point-of-contact in our advertising department has maintained contact to address any additional needs, concerns and updates for Mr***

We discovered that this address is not available for home delivery of our newspaper. Mail delivery is available. We spoke to Mr*** and explained. We are sending a refund to Mr***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received no phone calls from the Post crescent and have yet to receive any refundHowever, they continue to email me to come back and resubscribe! As of today, there has been no resolution / refund from the Post Crescent
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Willard *** It is not satisfactory to me yetThey are working on this issue and hope to have it resolved soon