Gannett

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

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which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** While the response was predictable in that it focused on maintaining less than ideal customer treatment due to corporate policy, I realize the time and effort to listen means something so I deem this resolution is satisfactory to me at this time
Regards,
Kimberly ***

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default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
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David ***Revdex.com THANK YOU!!! I have been trying to settle this for weeksThe day I filed the complaint with you it looks like it has been taken care of. Again thank you for your help!

A stop was processed on 12/16/at 2:pm through the call centerThe account has a zero balance.Thank you

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Richard ***

I have been working with Mrs*** We don't have this resolved yet but we are having conversations trying to resolve this issue

A stop/cancelation has been entered effective 2/7/18. I have placed a credit on the account and initiated a refund for the time period between 12/20/and 12/31/17, the customers paid through date. In addition I provided direct contact information if any follis required

I spoke to Ms*** today and explained that the credit for the missed deliveries will push out the expiration date on the promotion At the time of the initial start she was paid thru 8/ With the additional credits she is now paid thru 9/ I apologized for the miss in the
communication by the agent during her call She understands and has my contact information for any future issues.*** ***

I have been a subscriber to the Post Crescent for 25+ years and for the last 2-3 weeks I have received 2 editions of my paper on the day due and one Sunday edition a day later. The rest of my subscription has not shown up including today. I know I can go online and read it but that is not what I pay for. I am being told they are training a new delivery person but obviously they are not training them to make a delivery at my residence. I drove around the block and people whose residences are directly behind mine are receiving their paper. This 25 year faithful customer will be giving them a couple more chances and then I will be canceling my subscription

We have confirmed that our member will be receiving a refund for 48.38.  The refund will come in the form of a check via mail and should be received within 7-10 business days from 4/6/2018.

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response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Left message for subscriber.  Removed past due balance and set payment due to 0.  Added to do not call, do not email, do not mail lists for removal from future contacts. Verified account is inactive.

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Revdex.com:I received an email from Daina [redacted]
[redacted]###-###-####[redacted]and in the email she explained the refund could take up to two weeks. Assuming this proves to be true and I do receive the refund, this issue has been resolved. Thank you SO much for your assistance with this. I can't believe how quickly it was resolved. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Sara [redacted]

Customer cancelled subscription, but wanted delivery through end of month and did not receive it.  Agreed that a gift card would suffice.  Will send a gift card valued at $10..

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me even though my account showed a credit balance of -68.07 on 3/11/2018
[redacted]

We can confirm that a zero balance is reflected on the inactive account.

The call center is currently experiencing high volume, extending wait times.  Upon receipt of the complaint on 1/9 we contacted the customer and processed cancelation for 1/10 per the request.

As per the link you submitted, [redacted], the photo you want removed is actually on the [redacted] website. Not the [redacted] website.

I'm sorry you don't like your photo appearing on the [redacted] website. The [redacted] is an affiliate of Gannett, as is the [redacted] newspaper. I have forwarded your request to correct newspaper. That newspaper has acknowledged your concerns and assured me they are working on your issue.