Gap Inc.

Well thank you for providing me with an explanation. I now have a better understanding. I will inform my daughter of the news. I thank you for taking accountability and swift action to my concern. I will await the gift card. Thank you again. 
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Dear Dr. [redacted], I am writing in response to your recent complaint filed with The Revdex.com, regarding your inability to place online orders. We communicated to you in July of 2013 that your accounts with us were being suspended, and you would not be able to place future...

orders. This action was the result of the numerous frustrations and complaints you expressed with nearly every order you placed with us up until this time. We made many attempts to explain our policies and procedures to you, and made multiple good faith efforts to meet your expectations without success. As such, your accounts remain suspended indefinitely, and our Customer Service agents are not able to place orders on your behalf, nor will you be able to place orders via the web. Any attempts to circumvent this will result in cancellation of said orders. If you have questions, we request all communication be submitted in writing to the below mailing address – please do not contact our Customer Services center via phone. Attn: LP - Inquiries [redacted]Sincerely, Georgianna Gap Inc. Customer Relations

I am writing in response to your recent complaint filed with The Revdex.com in regards to your recent return experience.  At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to...

a third party for resolution. We are focused on understanding our customer concerns and provide a level of service that is above and beyond what you expect.  That being said, we do understand that there are occasions when a courtesy exception is warranted and for this reason, we have previously extended return courtesies on your account. October 19, 2015   Missing returnAugust 3, 2015   Missing returnJuly 31, 2015   Re-shipped a missing orderOctober 1, 2014   Missing item from returnAt Gap, we know that each situation is unique and may require actions that are outside or our normal policies; however, in fairness to all of our loyal customers and cardholders, we do our best to remain within the company guidelines so all of our customers can be confident we are providing fair and consistent service to everyone. With regret, we are unable to extend any further late return exceptions. We appreciate you understanding. As a reminder, customers have 45 days from the order date to return items to online. Should you find that you are approaching the 45 days and need to return an item, a more timely solution is to return your items to your local store.  Some exceptions to this would include final sale items and mail-only return items.  Complete return details can be found at gap.com.  We hope that this information is helpful. Please be assured that we have documented your feedback and made your comments available to the appropriate management staff responsible for the store you were shopping in. We truly value your business and hope you will give Old Navy another opportunity to fulfill your shopping needs. If you have further questions or concerns, please feel free to call us at 1-800-GAP-STYLE (1-800-427-7895).Sincerely, Georgianna Gap Inc. Customer Relations cc: Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com, regarding the charges you see on your account. At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a...

third party for resolution.
We have reviewed your online order #[redacted] and see that on November 27, when your order was submitted, a pending authorization of $52.42 was placed on your Visa card. This authorization should have dropped off when your order was shipped and the actual charge was placed on your account. We see your order shipped on December 8. Typically, the authorization will drop off immediately, however it is possible that it may take 5-7 business days for it to clear from your account depending on your banks internal processes.
We don’t see in our records that you have contacted us directly. We are able to contact your bank with you on a conference call to provide any documentation they may need showing them that we have only charged you once. This typically expedites the process. Please call the number below and ask to be transferred to Customer Support/Research. We hope to hear from you.
Thank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time. Please reference your case number [redacted] for a seamless experience when calling.
Sincerely,
Georgianna H[redacted]
Gap, Inc. Customer Relations
cc: The Revdex.com

As mentioned I am still not received the gap rewards of 20 ?

Gap's reply that the coupon I had stated that the 40% was off the "rest" of my purchase is incorrect.  The coupon stated "50% off one regularly priced item PLUS 40% off your purchase".  This was a coupon I received in the mail from Gap, not an email. Gap has the coupon; they know what it states and they should read it and produce it to end the controversy. Their reply to my complaint is a total lie and fabrication.

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent store experience.  At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach...

out to a third party for resolution. Thank you for your email regarding your concerns with the promotional signage at the Amherst, NY Old Navy store. Please know that we do our best to maintain the in-store signage to ensure they are accurate so our customers can have the best experience possible.  We regret to hear that the store still had the Double Super Cash signage posted.   Our records indicate that you contacted us via email on June 9 with this concern and we responded offering to provide you with the Super Cash that you should have received at the store.  Due to the fact that the promotion was ending on June 12, we gave you the case number and invited you to call so we could provide you with the Codes to use immediately so you would not miss out on this promotion waiting for them to arrive.  With regret we do not have a record of you calling to get these codes.  The pricing practices for this location that you have described are very troubling and we have shared this with the leadership responsible for the New York locations.  They will ensure that the store receives the support they need to provide a more organized and pleasant shopping experience for everyone. We apologize for any inconvenience, and would like to offer you a $20 courtesy discount for taking the time to share your feedback with us.  Please allow 3-5 business days for the discount code to be processed and delivered via email. The complete terms of use will be included for your convenience. We truly value your business and hope you will give us another opportunity to fulfill your shopping needs. Sincerely,

Dear [redacted]I am writing in response to your recent complaint filed with The Revdex.com, regarding your return experience.  At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you...

to reach out to a third party for resolution. Upon review of your account, we see that the shirt you returned did not have the original product tags attached.  These are not the price tags, but the actual tags that are sewn into the merchandise.  These tags must be intact for an item to be returned.  Without them we have no way to identify the item, the order it was purchased on, or the price paid.   We are sorry for any disappointment. If this information in your account is incorrect, please respond with an image of the item, the tags that are attached to the item, and the order number on which it was purchased.  Also, please let us know the nature of your quality concern, and we will look into the options available to you.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at  ####### (###-###-####) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,Georgianna H[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:the response did not address the fact that I emailed the company the day after my order was placed and then again the following day and that neither message received a response. The response did not approve my request for resolution. I realize I have no recourse but I will no longer patronize this company nor will I encourage colleagues and friends to do so. Thank you, Revdex.com, for your service. 
Regards,
[redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding the concerns you had with your recent purchase.  At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for...

you to reach out to a third party for resolution. We are sincerely sorry to hear about the trouble you have experienced with you recent sweater purchase.  We hate to hear of any inconvenience this may have caused you.  Our records indicate that you have had the opportunity to speak with our Customer Relations team and they have outlined our process for handling these types of situation.  Due of your unique circumstances, on November 25 you requested to hear from a manager in an effort to find an alternate resolution for your concern.  On November 27, our Customer Relations Manager, Brandi, called to work with you to find the best resolution for you.  She left a voice mail inviting you to call at your convenience so we could assist further with your situation.  We realize that with Thanksgiving, there may be a delay in response, but we hope that you will call us so we can help.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number 1944719 when calling.  cc: The Revdex.com

Dear [redacted]I am writing in response to your complaint filed with The Revdex.com, regarding our recent denim promotion.  At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach...

out to a third party for resolution. We do our best to make the details of our promotions available to you within the ads and to provide as much clarification as we can.  Nonetheless, it is so important to us that our customers share their thoughts on our promotions and marketing.  The feedback you've provided has been documented and will be shared with our marketing team so they can use your experience to find ways to improve the way we communicate our offer details.  We are sorry for any misunderstandings. Although I cannot speak directly to the styles you selected without more details, I can let you know that this promotion was only available on select styles and while supplies lasted.  In addition, I can confirm that Kid’s (Boy’s and Girl’s sizes), Toddler’s, and Baby’s sizes are considered separate divisions.  This is the reason the Toddler sizes were not included.  Please accept our apology for any undue frustration this experience may have caused and we are happy to have the chance to help.  We hope to have the opportunity to improve on this experience and would like to provide you with a courtesy discount code for $15 off of you next purchase with Old Navy.  This code will be emailed to the address you provided within 3-5 business days and will include the complete terms of use for your reference.  It would mean a great deal to have the chance to provide you with a better store visit, and we hope we will see you in the stores again soon. Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,Georgianna H[redacted]

Dear [redacted],   I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online purchase.  At Gap,we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you...

to reach out to a third party for resolution.   [redacted], we appreciate the time you’ve taken to contact us. I’m happy to review each of the issues you’ve brought up so we can reach an acceptable resolution. Customer feedback is a large part of how we conduct our business and identify areas of improvement. We take all customer concerns very seriously and I want you to know that your feedback will be shared with the appropriate leaders within our company for review.   Your first issue referenced an online order placed on March 3rd, 2018. Sadly, I was unable to locate this order on your online account. The most recent order we show was placed on February 18th, #[redacted], for $14.63. If you can provide us with the online order number and the email address you used to place the order, we’ll be happy to look into it further.   Second, you mentioned a 20% discount code that did not apply. I was not able to locate this offer that was sent to you. If you can provide us with the discount code you received, we’ll be happy to assist you further.   Next, I am happy to share your concerns regarding the Classic leather belt with our online leadership teams for review. We never want to have incorrect information listed on our websites so you can be assured this will be investigated and the appropriate action will be taken to ensure accurate information. While I’m not able to offer a refund here, you’re welcome to return the belt either to your local Gap Factory store or you can sent it back to us using the pre-paid return label on our website.   Finally, with regards to your Old Navy Visa card, we do not have access to your account since this is managed by a third-party, Synchrony Bank. Your best option would be to contact them directly at 1-866-450-5294 so they can review your recent purchases and make any necessary corrections to your Rewards.   Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference your case number [redacted] when calling.    Sincerely,   Jerome P[redacted] Gap, Inc. Customer Relations   cc: The Revdex.com

We are sorry that you are disappointed by our response.   As we previously outlined, you have already taken the next step in this process.  We apologize that we are unable to accommodate your request in this matter, and hope you will understand our decision. Because of you loyal patronage, we have been very accommodating over the years. You truly are a valued customer.  However, you account history indicates that at the time of each courtesy, it was explained that this is outside of our policy and we would not be able to make further exceptions.  With that in mind, we have made a business decision to remain within the company guidelines.  As a cardholder and loyal customer, we trust you will understand that this is simply to remain fair and consistent, and to provide the same level of service to everyone.Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 10:00 am to 8:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,

Dear [redacted]
 
Thank
you for sending a copy of the tracking information. While we appreciate this
information, we need for you to send us more information about the actual
purchase of the shirt. We are unable to return an item without verifying the
purchase.
 
As we
previously indicated, have attempted to locate your purchase using the
information you provided in your complaint. However, we have no record of an
order or account under your name, email address or phone number. While we
appreciate that you included the tracking number, it does not verify for us the
account, the contents, nor the price paid.
 
To
enable us to better assist, please reply to this letter and include the order
number, the email address used when ordering, or the name on the account so we
can obtain the purchase information and see what options are available to help.
 
Thank
you again for reaching out. Contact us at [redacted] (###-###-####) and
select the prompts, store questions and then store feedback if you would prefer
to call. We are available Monday through Friday from 9:00 am to 9:00 pm and
Saturday from 11:00 am to 9:00 pm Eastern Time. Please reference your case
number [redacted] when calling.
 
Sincerely,
 
 
 
 
Georgianna H[redacted]
[redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online order with OldNavy.com.  At Old Navy, we strive to offer our customers a world-class shopping experience, and unfortunately, we did not meet your—or our own—expectations, and we...

are sorry for the disappointment.  It is so important to us that our customers enjoy shopping our brands, so the details of your complaint are a serious concern for us.  Let us express our deepest apologies for the lack of communication regarding your time sensitive orders.  Your feedback has highlighted the areas within our process that negatively affects customers and we have shared this with the appropriate team for review.  Thank you for providing this detailed feedback. As an invitation to shop with us again, I have forwarded an online discount code for $15 off of your next order with us.  We hope you will shop again so we have the opportunity to provide a better experience.  This code will arrive in a separate email and will include the complete terms of use.  Thank you again for sharing your concerns.  If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.  Sincerely,Georgianna H[redacted]Gap, Inc. Customer Relationscc: The Revdex.com

I reviewed the response made by the business in reference to complaint ID [redacted].  Although the business's policy is unbelievably frustrating as a consumer--not to mention needlessly complicated---I appreciate the business taking the time to respond.

they offered no solution, they said they are sticking with their decision.

[
Complaint: [redacted]No resoloution was made despite their prepaid label showing the order delivered
I am rejecting this response because:
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online order.  At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach...

out to a third party for resolution. Upon review of your order, we see that you selected our free basic shipping.  There is no charge for this shipping option.  This method can take up to 12 business days (Monday-Friday only).   Your order was placed on November 26, which made your first promised delivery date December 13.  The tracking indicates that you received your purchase on December 10.  Thank you for reaching out for clarification.  Please let us know if we can further assist.  We can be reached at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback.  We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time.  Please reference your case number [redacted] when calling.