Garden City Jeep Chrysler Dodge

3:PMLeft a message for [redacted] to call me at ###-###-#### to set up an appropriate time to talk.Hugh R***

We did offer to install the Sirius satellite at no charge to the consumer There is no option to buy back the vehicle for this issue We are able to install the Sirius radio, it wont be the same as the factory option however it is a viable solution to this problem I understand the customer would like it to be "how it came from the factory" and if there was a way for us to install it that way we would, however at this time there is no way for us to do this We feel our offer of installing the Sirius radio in the car at no charge to the customer is a sufficient offer, we would even offer another year of service for the Sirius satellite If those are not acceptable to her, she can certainly take a check for the 250$ which is what it would cost us to install the Sirius and the extra year (in leiu of installing the service).We understand that there was a miscommunication on this and recognize the problems the customer has had We are sorry of the events leading to this issue, and have been trying to reconcile the problem fairly with the customer, we value each of our customers and want to do what we can to make it right.thank youGarden City Jeep Chrysler Dodge Ram

We will help [redacted] with Chrysler to try to get Chrysler to buy back his Vehicle and exchange it for another, However that decision is not up to us, all we can do is give the information to Chrysler and let Chrysler know what is wrong with the current vehicle I know our managers have told [redacted] to call Chrysler and open a case an explain that he wants the vehicle exchanged Chrysler is the only people that can give that authority [redacted] Regarding the above case# [redacted] the customer [redacted] has been advised by our service manager Matt M [redacted] to come into the dealership and road test another RenegadeWe are waiting his responseThank You Diane S [redacted] ext ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Several calls to the dealership and transfers to the service department and still not being able to speak to anyoneThe vehicle was released to us by a person working in the dealershipWe have one key to this vehicleI sent MrV [redacted] an email in hopes that we could get the actual cost of the repairs and find out which repairs were covered under recallHe accused us of being criminals and called the local police department as well as a Nassau detective with reports of theftWe finally were able to get a member of the sales department to process the payment without an invoice of repairs and recall safety repairs descriptionAlthough MrV [redacted] stated that we should call to speak to the service department, they are unreachable As customers there is an internal issue in this dealership which was expressed in brief conversation by his workers and we had the unfortunately opportunity to experience it first hand In business customers drive your business and as owners we strive to ensure our customers are satisfied and seek to resolve issues that ariseI attempted to do this with an email (below)Therefore I fell an apology is warranty.As a last resort, I am sending this email to you for assistance in a matter that is causing a great deal of stress and interfering with our daily lives for my Husband [redacted] and IMembers of your staff are making frequent phone calls to my husband in regards to his vehicle that was released to him by a member of your staff on Friday, August **, I will give you the details of the interactionOur initial service was for recall repairsWe mentioned to a member of your service department the issue with a warning lightAfter the recall repairs were made discussions about the addition repairs were sketchy and it was not clear until if the additional repairs would result in a bill or were also part of the recallWe arrived on Friday around 7:20pm on August **, and a member of your staff asked which vehicle belonged to us and we were able to spot it in the lot and he then returned to obtain the keys for us and keys for the vehicle that was blocking oursHe then wished us a good weekend and returned to your building and we left as well It was our understanding since no bill was presented that all repairs were covered under recall On Tuesday we received a call from you dealership informing us that the vehicle was ready for pick-upAt that time we explained that we already picked up the vehicleThis is when we were told there was an outstanding billFrequent calls made to my husband with threats of police, possible arrest and unprofessional tone, and accusations are unwarranted My complaint in this situation is the unprofessional approach, conversation and handling of this whole matterWe have been treated like criminals and told a police report has been made for theft of our own vehicleSeveral phone calls to my husband, who drives for a living and cannot talk on the phone have been madeWe have attempted several times to reach various persons and each time we were again treated like criminalsWe are looking to file a complaint against several members of your staff and are also considering filing a formal complaint with the Attorney General, Revdex.com and our local police department I hope that we can have a civil conversation and get to the bottom of this issueYou can reach me at ###-###-#### or ###-###-####Please do not call [redacted] as he is unable to answer the phone while working In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Spoke to [redacted] he had a recall we need to have the part orderedPart has been orderd customer called will make apt when convenient.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI did receive the check in the mail today Sincerely, [redacted]

Please forgive us for not getting this processed in a timely mannerAs of 817, the refund for $was processed by the dealership

Better Business Bureau: I left a message for MrB [redacted] to call me back on Wednesday 03/ [redacted] - he never called me backI called again and spoke with [redacted] on Thursday 03/**; I asked him to give me the activation code and that I would have my husband do it (we had read the instructions which said the activation would take 10-minutes)- he told me that it was not an option and that I had to bring my car in and it would take an hour I offered to come right away but he refused saying that he needed hours noticeI offered to come the next day 03/ [redacted] but again he declined saying that he would not be here the following dayWe finally agreed on 8am Monday (03/**) morningWhen I arrived Monday morning, no one at the dealership had any idea of what I was talking aboutI told them that I was told it would only take an hour and so I had made arrangements for someone to watch my kidsI was told that nothing could be done until [redacted] arrivedI was given a rental car and advised that I would be notified as soon as [redacted] came inI went home and of course no one calledSo I called the dealership after a few hours and spoke to [redacted] who said he didn't know why this happened and that I would get a call as soon as the work was donehours later, I still did not hear from the dealershipI called the dealership again at 4pm and was told the car was ready and that I could come pick it upWhen I arrived, I realized that the GPS still had not been activatedThey had my car for over hours for something that should have taken minutes and the GPS still had not been activatedNo one could tell me why the GPS had not been activatedI was very upset and visibly shaken upI was then approached by a manager who said that he would have the GPS activated within minutes and that I should go back home I told him I would wait in the lobbyI waited in the lobby and it still ended up being over an hourI am very disappointed and disgusted by the behavior of the staff and management of this dealership I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that although the matter itself has finally been resolved, I find that the way that this incident was handled to be unsatisfactorySincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In the business’s response it is stated on June [redacted] that the vehicle was fixed over a month agoWhen I went to the dealership on May *** the vehicle repairs were not complete and I was told that the door would be fixed by an individual at the dealershipI was initially told that the individuals that work at the dealership in the service department do not do repair work because that is not their expertise and that the cars are sent out for repair workI went to the dealership once since I opened the claim and through several hours option were presented to meOne was to return my vehicle and received a used vehicle from there lot where I would lose about $My $down payment and almost $in paymentsIn addition, my payments would increaseOverall the solution cost me over I was offered thousands of dollars below value for the car I making payments on and was told that the Kelley Blue Book values are always incorrectThough the values were to low when buying the vehicle and now I am being told they are too high when returning a vehicleI am not certain what is minimal to others but paying thousands of dollars for an issue caused by the company’s personnel is not minimal to me and probably not many other single parents working to take care of their childrenThe day after I met with the used car sales agent he called and told me what the cost would be and the state of the vehicleI told the sales agent on that Saturday that this solution was definitely to my benefit, ultimately would cost me a financial loss and I would speak the general manager when he returns on Monday after his nephew’s graduationI spoke to the general manager a few days and shared my decisionTherefore the statement that, “We held onto these vehicles for over a week, while we awaited her decisionUnfortunately, she never got back to us on this proposal.” is erroneous I spoke to the general manager on that Monday, two days later and another option was presented to me where I would take the vehicle that was involved in the two accidents while at the dealership, $dollars and a service agreement to cover any possible internal damage caused by the accidentsThe latter option is like being told to eat possibly spoiled food and given health insurance just in caseI have been through so much with this dealership and I find it insulting and unfair for the dealership to state that they have attempted to reconcile all I have gone through with this dealership over the last year concerning this matter with these optionsMy valued time and funds are continually taken for granted I drive to the dealership an hour each way and spend hours in the dealership every time I have gone there over this last year I was called on June [redacted] and June ***I have called before, during and after these callsMy call gets passed around the dealership and I am not transferred to MrR [redacted] either through the direct extension he has given me or through the receptionistThank you for your assistance in this matter and I look forward to a resolution that does not unfairly cause damages to the injured party in this caseBest regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] is valued customer of Garden City Chrysler JeepShe has bought two car from your dealership and I would like to accommodate [redacted] by down loading the Navigation into her car free of chargePlease have her contact [redacted] at [redacted] Thanks [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Dear [redacted] , I understand my errorPlease pardon my misconceptionIt was simply my hope to end the semantics and vacuous retort/rhetoric of [redacted] I was later reminded that: Dodge/Jeep called us on our land line phone, which is far from fullIt was after Dodge/Jeep realized their error of leaving an incriminating mssgthat they ceased to RETURN our calls on our home phone(Telephone records)Additionally, we tried to reach them more times than they supposedly called usThe MOST interesting issue presently is that: once the loan was granted/approved, (evidenced by title and T&L contract), why was there a need to apply for another loan?? Once the loan was granted, the permissive consent for the loan application on my behalf legally ceasedThe ONLY clear necessity that remained, was for [redacted] , to pay the tax credit faithfully/ethicallyI believe that it is somewhat extraordinary for a bustling, longstanding business to cause everyone to believe that such established tax instruments were obfuscated? [redacted] , it is our belief that [redacted] intended to re-write the loan, so as to cause the customer, (us), to "absorb" their mistake under the guise of multiple contract/papers ala, continuum infinitumIt is our hope that provision for our evidence be made so that we may end this tireless, shameless charade We thank you for both your supervision and arbitration Sincerely, [redacted] Dear [redacted] Please be advised that we received a telephone call from Chrysler Corp Financial looking to do two things: 1) welcome us to the LOAN DEPT2) Establish our 1st payment[redacted] ***, you have in your possession the letter submitted by [redacted] , that we needed to come back in to draft and sign new contractsAt this juncture "Garden City" Jeep Dodge has now produced papers that I DID NOT SIGN! Furthermore, we brought all of the details of the investigations, underway at this present time, to the representatives of Chrysler CorpFinacial: supervisor Kamal and loan agent Holly These two repsnoticed the late submission of the loan, (a full month later), in addition to paperwork/contracts that were botched at best and a forged instrument at worst I have stated before that the business practices of [redacted] are simply unconscionableI do not know what magic spell that they can use to undo the volume of evidence against them now! Sincerely, [redacted] ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

yes [redacted] - Chase did try to ask you for the tax savings that you were not entiteled to because the trade in was NOT in your name After I got involved I told chase not to worry about that because we gave you the tax savings and it wasn NOT YOUR FAULT So the contract that you were to come in for would not have been a higher payment it would have been the same payment because this bank does not like to see negative equity on the contract If you had a voicemail that was not full or answered my calls I would have reviewd this with you The contract has been executed with Chrysler Capital and you should be receiving the payment statement in the mail ( everything is the same as what you signed- NOTHING CHANGED) As for your trade we sent the payoff in and we called and there is a balance of 42$ that was mailed out on Friday to the bank to make sure the car is paid off Once they process that $then it will be complete At that time you will be whole

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I received a voicemail from Hugh R [redacted] of the Garden City dealership discussing my Revdex.com complaintI returned the call several times on 5/**I left my name and phone number several times No one from dealership has contacted meNo one has offered a resolution this situation warrants [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

** *** motor vehicle paper work is still pending with DMVI contracted them, and his paper work should be back by Friday 9/**/

*** *** *** was contacted yesterday and a check in the amount of $was *** ** to her with tracking # ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Garden City Jeep has done nothing to help me But lie about my car !!! Chrysler told me to take my car to another dealership to have a second opinion and they heard the noise I was complaining about and also felt the transmission issue but there is no fix at this time and now Chrysler is giving me the run around telling me to deal with it, making me call an arbitratorSo once again Garden city Jeep has done nothing but yes me to death and with no results If garden city jeep was so helpful why am I still dealing with this, and why has the general manager not call me back to see what is going onTHEY ARE FULL OF *** !!!!!!!!!!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[We have an actual recorded conversation that clearly refutes everything that Garden City Jeep has respondedPlease understand, as stated in our original complaint, our trade in vehicles have yet to be completely paid off, and the complete facilitation of the loan agreement, whereupon we have avenue/access to make payments, are still blockedThe first payment was due on the *** of July Additionally, Garden City Jeep has intentionally created a possible forfeiture, wherein, the possible, inevitable repossession of the purchased vehicle of focus/contention could result by their intentional actionAs stated before and as you have in your possession, the financier and lienholder, TD Auto Finance LLC, has not received signature and personal info in order to fully establish the loan to the resolution of paymentIf the Revdex.com or the assigned agent would prefer/consider, we would happily make arrangements either by phone or in person, so that they may personally hear the telephone recorded message that further illustrates the entirety of falsehoods by Garden City Jeep Dodge and their ultimate non-compliance across the board.Please also be advised that the three parties (consumers) involved in this transaction/purchase are now in danger of our credit being damagedIt is our intent that possible punitive damages may or will be sought.We thank you for your time and attention at this juncture to the objective resolution of this egregious predatorial consumer travesty]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** vehicle was returned to our shop on June *, we did install the ac compressor as she statedWhile testing the compressor we did find the ac lines needed to be replacedwe did have some difficulty in receiving the AC linesThe vehicle did also have a check engine light that need a
shifter replacedThe car has been returned to her and has been repairedWhen we realized the difficulty locating the parts we provided MSKane with a Jeep Patriot

*** *** check for $was mail on 3/**/They never received the checkWe stopped payment on the checkWe issued a new check and *** *** picked up on Tuesday 4/**/