Garden City Jeep Chrysler Dodge

we have made arrangements for the customer to come in and get the issue handled?

[redacted] has brought her car back in we repaired a concern for the check engine light. In the interim we are addressing with Chrysler the rental bills she acquired while her car was here.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Dear [redacted],     I understand my error. Please pardon my misconception. It was simply my hope to end the semantics and vacuous retort/rhetoric of [redacted]. I was later reminded that: Dodge/Jeep called us on our land line phone, which is far from full. It was after Dodge/Jeep realized their error of leaving an incriminating mssg. that they ceased to RETURN our calls on our home phone. (Telephone records). Additionally, we tried to reach them more times than they supposedly called us. The MOST interesting issue presently is that: once the loan was granted/approved, (evidenced by title and T&L contract), why was there a need to apply for another loan?? Once the loan was granted, the permissive consent for the loan application on my behalf legally ceased. The ONLY clear necessity that remained, was for [redacted], to pay the tax credit faithfully/ethically. I believe that it is somewhat extraordinary for a bustling, longstanding business to cause everyone to believe that such established tax instruments were obfuscated? [redacted], it is our belief that [redacted] intended to re-write the loan, so as to cause the customer, (us), to "absorb" their mistake under the guise of multiple contract/papers  ala, continuum infinitum. It is our hope that provision for our evidence be made so that we may end this tireless, shameless charade.           We thank you for both your supervision and arbitration.                                                                  Sincerely, [redacted]  Dear [redacted]     Please be advised that we received a telephone call from Chrysler Corp Financial looking to do two things: 1) welcome us to the LOAN DEPT. 2) Establish our 1st payment.[redacted], you have in your possession the letter submitted by [redacted], that we needed to come back in to draft and sign new contracts. At this juncture "Garden City" Jeep Dodge has now produced papers that I DID NOT SIGN! Furthermore, we brought all of the details of the investigations, underway at this present time, to the representatives of Chrysler Corp. Finacial: supervisor Kamal and loan agent Holly.  These two reps. noticed the late submission of the loan, (a full month later), in addition to paperwork/contracts that were botched at best and a forged instrument at worst.  I have stated before that the business practices of [redacted] are simply unconscionable. I do not know what magic spell that they can use to undo the volume of evidence against them now!                                                                                     Sincerely,                                                                                        [redacted]]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

5/**/17 3:30 PMLeft a message for [redacted] to call me at ###-###-#### to set up an appropriate time to talk.Hugh R[redacted]

Better Business...

Bureau: I left a message for Mr. B[redacted] to call me back on Wednesday 03/** - he never called me back. I called again and spoke with [redacted] on Thursday 03/**; I asked him to give me the activation code and that I would have my husband do it (we had read the instructions which said the activation would take 10-15 minutes)- he told me that it was not an option and that I had to bring my car in and  it would take an hour.  I offered to come right away but he refused saying that he needed 24 hours notice. I offered to come the next day 03/** but again he declined saying that he would not be here the following day. We finally agreed on 8am Monday (03/**) morning. When I arrived Monday morning, no one at the dealership had any idea of what I was talking about. I told them that I was told it would only take an hour and so I had made arrangements for someone to watch my kids. I was told that nothing could be done until [redacted] arrived. I was given a rental car and advised that I would be notified as soon as [redacted] came in. I went home and of course no one called. So I called the dealership after a few hours and spoke to [redacted] who said he didn't know why this happened and that I would get a call as soon as the work was done. 6 hours later, I still did not hear from  the dealership. I called the dealership again at 4pm and was told the car was ready and that I could come pick it up. When I arrived, I realized that the GPS still had not been activated. They had my car for over 8 hours for something that should have taken 15  minutes and the GPS still had not been activated. No one could tell me why the GPS had not been activated. I was very upset and visibly shaken up. I was then approached by a manager who said that he would have the GPS activated within 30 minutes and that I should go back home.  I told him I would wait in the lobby. I waited in the lobby and it still ended up being over an hour. I am very disappointed and disgusted by the behavior of the staff and management of this dealership.  I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that although the matter itself has finally been resolved, I find that the way that this incident was handled to be unsatisfactory. Sincerely, [redacted]   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:I received a voicemail from Hugh R[redacted] of the Garden City dealership discussing my Revdex.com complaint. I returned the call several times on 5/**. I left my name and phone number several times.  No one from dealership has contacted me. No one has offered a resolution this situation warrants.  
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Several calls to the dealership and transfers to the service department and still not being able to speak to anyone. The vehicle was released to us by a person working in the dealership. We have one key to this vehicle. I sent Mr. V[redacted] an email in hopes that we could get the actual cost of the repairs and find out which repairs were covered under recall. He accused us of being criminals and called the local police department as well as a Nassau detective with reports of theft. We finally were able to get a member of the sales department to process the payment without an invoice of repairs and recall safety repairs description. Although Mr. V[redacted] stated that we should call to speak to the service department, they are unreachable.  As customers there is an internal issue in this dealership which was expressed in brief conversation by his workers and we had the unfortunately opportunity to experience it first hand.  In business customers drive your business and as owners we strive to ensure our customers are satisfied and seek to resolve issues that arise. I attempted to do this with an email (below). Therefore I fell an apology is warranty.As a last resort, I am sending this email to you for assistance in a matter that is causing a great deal of stress and interfering with our daily lives for my Husband [redacted] and I. Members of your staff are making frequent phone calls to my husband in regards to his vehicle that was released to him by a member of your staff on Friday, August **, 2016. I will give you the details of the interaction. Our initial service was for recall repairs. We mentioned to a member of your service department the issue with a warning light. After the recall repairs were made discussions about the addition repairs were sketchy and it was not clear until if the additional repairs would result in a bill or were also part of the recall. We arrived on Friday around 7:20pm on August **, 2016 and a member of your staff asked which vehicle belonged to us and we were able to spot it in the lot and he then returned to obtain the keys for us and keys for the vehicle that was blocking ours. He then wished us a good weekend and returned to your building and we left as well.  It was our understanding since no bill was presented that all repairs were covered under recall.  On Tuesday we received a call from you dealership informing us that the vehicle was ready for pick-up. At that time we explained that we already picked up the vehicle. This is when we were told there was an outstanding bill. Frequent calls made to my husband with threats of police, possible arrest and unprofessional tone, and accusations are unwarranted.  My complaint in this situation is the unprofessional approach, conversation and handling of this whole matter. We have been treated like criminals and told a police report has been made for theft of our own vehicle. Several phone calls to my husband, who drives for a living and cannot talk on the phone have been made. We have attempted several times to reach various persons and each time we were again treated like criminals. We are looking to file a complaint against several members of your staff and are also considering filing a formal complaint with the Attorney General, Revdex.com and our local police department.  I hope that we can have a civil conversation and get to the bottom of this issue. You can reach me at ###-###-#### or ###-###-####. Please do not call [redacted] as he is unable to answer the phone while working.      
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

yes [redacted] - Chase did try to ask you for the tax savings that you were not entiteled to because the trade in was NOT in your name.  After I got involved I told chase not to worry about that because we gave you the tax savings and it wasn NOT YOUR FAULT.  So the contract that you were to come in for would not have been a higher payment it would have been the same payment because this bank does not like to see negative equity on the contract.  If you had a voicemail that was not full or answered my calls I would have reviewd this with you.  The contract has been executed with Chrysler Capital and you should be receiving the payment statement in the mail ( everything is the same as what you signed- NOTHING CHANGED)  As for your trade we sent the payoff in and we called and there is a balance of 42$ that was mailed out on Friday to the bank to make sure the car is paid off.  Once they process that $42 then it will be complete.  At that time you will be whole

After researching the repair for [redacted]’s vehicle we at Garden City Jeep would like to offer her a 300.00 credit towards the repair on her vehicle. This can be done by a reimbursement check. Thank YouBest RegardsDiane S[redacted] Garden City JeepAssistant Service Manager###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] is valued customer of Garden City Chrysler Jeep. She has bought two car from your dealership and I would like to accommodate [redacted] by down loading the Navigation into her car free of charge. Please have her contact [redacted] at [redacted].  Thanks [redacted]

Please forgive us for not getting this processed in a timely manner. As of 8/**/17, the refund for $1500 was processed by the dealership.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
In the business’s response it is stated on June [redacted] that the vehicle was fixed over a month ago. When I went to the dealership on May [redacted] the vehicle repairs were not complete and I was told that the door would be fixed by an individual at the dealership. I was initially told that the individuals that work at the dealership in the service department do not do repair work because that is not their expertise and that the cars are sent out for repair work. I went to the dealership once since I opened the claim and through several hours 2 option were presented to me. One was to return my vehicle and received a used vehicle from there lot where I would lose about $10000. My $7000 down payment and almost $4000 in payments. In addition, my payments would increase. Overall the solution cost me over 16000. I was offered thousands of dollars below value for the car I making payments on and was told that the Kelley Blue Book values are always incorrect. Though the values were to low when buying the vehicle and now I am being told they are too high when returning a vehicle. I am not certain what is minimal to others but paying thousands of dollars for an issue caused by the company’s personnel is not minimal to me and probably not many other single parents working to take care of their children. The day after I met with the used car sales agent he called and told me what the cost would be and the state of the vehicle. I told the sales agent on that Saturday that this solution was definitely to my benefit, ultimately would cost me a financial loss and I would speak the general manager when he returns on Monday after his nephew’s graduation. I spoke to the general manager a few days and shared my decision. Therefore the statement that, “We held onto these vehicles for over a week, while we awaited her decision. Unfortunately, she never got back to us on this proposal.” is erroneous.  I spoke to the general manager on that Monday, two days later and another option was presented to me where I would take the vehicle that was involved in the two accidents while at the dealership, $1500 dollars and a service agreement to cover any possible internal damage caused by the accidents. The latter option is like being told to eat possibly spoiled food and given health insurance just in case. I have been through so much with this dealership and I find it insulting and unfair for the dealership to state that they have attempted to reconcile all I have gone through with this dealership over the last year concerning this matter with these options. My valued time and funds are continually taken for granted.  I drive to the dealership an hour each way and spend hours in the dealership every time I have gone there over this last year.  I was called on June [redacted] and June [redacted]. I have called before, during and after these calls. My call gets passed around the dealership and I am not transferred to Mr. R[redacted] either through the direct extension he has given me or through the receptionist. Thank you for your assistance in this matter and I look forward to a resolution that does not unfairly cause damages to the injured party in this case. Best regards, [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We reached out to the customer, to get the contract resign and explained that there is no extra charge to the customer and the customers payment did not go up , they had to give us no more money.  Since then the contract was funded and the customer is NOT out any money, we have since NOT called...

the customer and have had no communication with them.  They are to make their payments to the bank. We are unsure what the issue is as of today 7/**.As for us the issue has been resolved

Review: my jeep lease came to end and was looking for new lease with the same car, got to garden city jeep and requested smiler car with the same features.

we negotiate the price with the promise on GC jeep limit version (delivery was promised for few days after ) got call that they need to change the car to the same version but with 18" wheels.

after getting the car I notice that the car have NO CD player and no herd drive (feature I had in my old one ), spoke with the dealer but they response was that jeep don't deliver this car with CD anymore. after discussing with few people I found the its not true and they do have CD.

the dealer never informed me that the car have no CD and or HD Aldo I specifically requested the same features as my old jeepDesired Settlement: I need to have CD and HD in the system

Business

Response:

We have been in contact with the customer, who is in Philidalphia. He is unable to back to the dealership until Sunday. We have discussed two options. First, finding another vehicle with a CD player in it. He is OK with the vehicle not having a hrd drive. Second, we will be taking back the vehicle and returning his original vehicle.

Review: My wife and I purchased a 2015 Jeep renegade on July **-2015. After 2 days I noticed a leak and contacted my salesman, who gave me a number to call after 4 days of calling finally I was told to have the car towed in. on August [redacted] around 1pm I received a call stating that the transmission was cracked and need to be replaced and had no fluid left in it. they would have to order the transmission and it would take a week. after a week I called back and then I was told it would not come inanity the [redacted] of August. I was not pleased so went into the show roman spoke to numerous people including the General Manager Howard S[redacted]. He responded that he was sorry for my inconvenience and he would do take care of it. after waiting 1 1/2 hours he told me it would have to wait because it was a Saturday (8-**-15) and they could not get in touch with Hann Financial to get my account # and that it would be done first thing Monday morning. I had to call hand financial and I had to get all My information and called into Garden City Jeep multiple Times. Around noon I finally received a call back stating I had three options wait for the transmission 2 1/2 more weeks , call Chrysler and see what they say or pay another $900. dollars to get another car. he gave me the wrong number to call Chrysler after 2 weeks of calling and leaving messages, I found another number (the correct #) I had opened a case file With Jeep. On August [redacted] I called the dealership to see what was going on with the Jeep. I was told at this time that it was not a cracked housing it was a seal that he had in stock and the car would be ready in 2 days. I finally picked up my new car on August [redacted]. the car was filthy from sitting in a dirt lot for 21Days. I got int he car and I noticed the alignment was off and when I started to drive I notice a grinding noise and that the transmission was shifting very hard and when I hit the gas it would rev the engine to 5000rpms and would not engage right away. When I got Home I called and made another appointment for the car to be checked out. The earliest I could get was on September [redacted]. Finally Jeep called me back about my case ask me questions about the car and proceeded to to tell me it was a learning transmission and that the dealer was correct in trying to get more money from me and with out me knowing he closed my case. I brought the car back on the [redacted] and was told they reset the computer for the transmission that was not done last time and had to add another quart of fluid. Arthur the service advisor said the car drove like a brand new car. when I picked up the car on September [redacted] and got in it and drove to work I Noticed right away nothing except for the alignment had been fix the car still bucks and shifts hard into the lower gears and still over revs when trying to merge onto parkway. I waited a couple of days just to make sure drove the car all weekend and nothing is any better. Now I have to wait until October for my next appointment. I purchased the car on July [redacted] and only have been able to drive it 900 miles because it is at the dealership more then in my drivewayDesired Settlement: I would Like them to stand behind there Product, and at this point replace it with the same or better model car that I purchased.

Business

Response:

We will help [redacted] with Chrysler to try to get Chrysler to buy back his Vehicle and exchange it for another, However that decision is not up to us, all we can do is give the information to Chrysler and let Chrysler know what is wrong with the current vehicle. I know our managers have told [redacted] to call Chrysler and open a case an explain that he wants the vehicle exchanged. Chrysler is the only people that can give that authority. [redacted]

Review: The dealer ship charged me 250 dollars to renew registration on a vechile I bought from there. A refund was to be issued to me in the amount of 185 dollars because they never renewed my registration. I bought the vechile from the dealer ship feb * and I called them numerous times to get my refund and always an excuse first they said they mailed it out on March ** waited a week nothing I called again then they saidnit got mailed on the ** March. I waited again then they said the person who is in charge of that dept was on vacation. Countless phone calls. We will call u back. And no refundDesired Settlement: Refund check to be picked up by me personally so that I M not told it got mailed

Business

Response:

[redacted] check for $185 was mail on 3/**/2015. They never received the check. We stopped payment on the check. We issued a new check and [redacted] picked up on Tuesday 4/**/2015

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,