Garden City Jeep Chrysler Dodge

Review: There are numerous problems that I have had with this dealership. See list below:

1. Was double charged Dealership fee. Which I noticed when reviewing my sales contract. I was reimbursed, but I'm sure this was done to other unsuspecting customers who may not have noticed and the dealership pocketed the extra money.

2. Was told I would need to buy a spare key. When I went to the service department to program a new key, the service persone went to the back and miraculously found the spare key for my car.. I suspect this was an attempt to squeeze even more $$ out me.

3. I have now waited nearly 3 months for my permanent registration. Car was purchaesed on June *, 2015. It is now August **, 2015 and I still have not received my permanent registration. I've followed up with dealership numerous times and was told "no problem." "it will be there in a week" "my guy is looking into it". What if I get a ticket for an expired registration? who pays that? I've already paid for the registration. WHERE IS IT?????

4. I purchased my car on 6/* and three months later I am STILL following up on outstanding issues. It is unacceptable as a consumer.

I really hope the Revdex.com investigates the double-charging of the dealership fee. This amounted to an overcharge of $755 that I initially paid... Long story short. I don't trust a single person who I interacted with at Garden City Jeep.

Also, I called the Jeep corporate offices to lodge a complaint with this dealership. But was told that they "might" investigate.. I hope the Revdex.com is more aggressive in this matter.Desired Settlement: Again, there are multiple desired resolutions. First and foremost would be the arrival of my permanent registration. But also some sort of investigation for the double charge on the dealership fee, the apparent refusal to provide a spare key that was available (I suspect an attempt to squeeze an extra $150 out of me to purchase a spare key) and just the overall carelessness with which this dealership operates.

Business

Response:

I sat with Mark on Saturday afternoon, 08/**/2015, and issued a new temp registration. I also made one of his payment of his loan on the car for $250 for good will. His Reg is at dmv and should be complete it the next 10 to 14 working days. Thank You Tom G[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is in reference to Complaint # [redacted]. Per my previous complaint regarding the permanent vehicle registration not being received... The temporary registration that I was given had already expired on 7/**/15... NOT 9/*/15. So I was driving with an expired registration for 1-1/2 months... Furthermore, I still HAVE NOT received my permanent registration. I am already anticipating having to go back to this dealership for ANOTHER temporary 1 month registration... Furthermore, a NEW issue has come up. I still have not received the title for this car. In the meantime, I have received 2 notices from the bank from which I took the loan stating that they are required to be named as the lien holder on the title.. Which has forced me to make multiple phone calls to the bank to tell them that I have not yet received the title... And MORE calls to the dealership asking for both the registration AND the title.. I received an email from Revdex.com saying that I failed to respond saying that the complaint has been resolved... Honestly, I don't recall receiving a request for further follow up... But rest assured that this issue IS NOT RESOLVED. I purchased this car on 6/*/15 and three and a half months later... I'm still following up with this dealership. If I performed my job this way, I would be terminated.. Please, please, please help. If you need any additional information, please feel free to email, text or call me at the contact information provided and I will be HAPPY to discuss this further. I NEED MY REGISTRATION AND TITLE

Business

Response:

[redacted] motor vehicle paper work is still pending with DMV. I contracted them, and his paper work should be back by Friday 9/**/2015.

Review: I purchased a new vehicle in 2/2012 and as part of that new purchase, I purchased tire insurance from a third party, Zurich Insurance, through the dealer, which was to cover road hazards. When I called to have the dealer repair the tire they stated that it would take a week. I asked to have the insurance refunded and I was told that the refund process would take 6 weeks. This is an unfair practice.Desired Settlement: Have the insurance refund expedited and refunded.

Business

Response:

Unfortunately, we recieve cancellation payments on our statement from Zurich monthly. Once we receive the cancellation from Zurcich on our monthly statement, we issue the refund. We do what we can to expedite the check once the statement is received. We have provided [redacted] with the cancellation form via email and have submitted the request for cancellation for him. We will monitor his refund and expedite a check to him once we are able to do so.

Review: I took my car into this dealer on November *, 2015. I was told my car was damaged by a previous dealer and that I needed a new transmission. I was originally told I would get my car back in 2 weeks. 2 weeks went by and whenever I called to check on the status I would get sent to voicemail, when I reached the agent and the manager they would tell me they would call me back and never did. They said we don't have the part yet and I don't know when we are going to get it. In the meantime Im paying out of pocket for rentals. They never called me with an update. 3 weeks into having my car they still didn't update or call me back. I would call and call and call and no return calls. I had to literally take off of work to go up there to get some answers. The manager Matt told me its not my fault the other dealer messed up your car. I advised him it was his fault that the customer service was subpar. He told me we are not perfect and left the office. He refused to listen to me was talking to another worker while I was talking to him and said we can't give you a rental, a loaner or anything you need to talk to chrysler again its not my fault your car is messed up. When I inquired about when I would get my car back he stated I don't know and I asked him for other phone numbers and other people higher than him and he wouldn't give it to me. He said you need to go back to the people that damaged your car. I continued to tell him they are irrelevant because he currently had the car. He refused to talk to me to resolve any issues. I paid over $1400 in rental fees, got my car back today and they seat didn't work can't adjust it at all and also the same transmission they repaired, the light is on.Desired Settlement: I would like them to fix my car properly looked under the hood and there is literally a pan under the transmission case that looks like an aluminum foil pan. The seat still doesn't work. I would like this along with a loaner car if they keep my car I can no longer afford rental cars.

Business

Response:

Car came back into our shop this am we are working on it will update when completed

Business

Response:

[redacted] has brought her car back in we repaired a concern for the check engine light. In the interim we are addressing with Chrysler the rental bills she acquired while her car was here.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My boyfriend and I were both looking at getting new cars, due to our expecting our first child. We went here looking at a car for him, and when he was told he was pre-approved decided to get both cars from the same dealership. So I began looking for a car here as well. Finally I found a car (2012 Toyota Camry XLE) that fit the criteria we were looking for for a family vehicle, and which was within my price range to get approved for.

I get approved for the loan, and go in to sign the paperwork, only to find out my boyfriend is suddenly no longer approved for the car they had told him he would be. He figured he just needs to find something else and continues to look, all while they are still holding his deposit he had left on the original car. But at least I have my car, which was our main concern as a pregnant woman needs a safe vehicle, especially with winter approaching.

They jerk my boyfriend around for WEEKS, continually hitting his credit and promising him they can get him into a family-friendly car. This never happens, and then they refuse to refund his deposit. It got to the point after a month that he had to go after them through his bank to get his deposit back.

My car, however, had problems right out of the gate. I'm driving it for maybe a day or two, and realize there is something very wrong with my brakes, and a godawful smell coming the vents. I take it in right away and they tell me that the rotors are warped on my brakes but can't find the smell at the time. They cut the rotors and give me my car back. The very next day my car is once again back in their shop with more brake problems. They inform me the tech that cut the rotors should not have done so, and they now have to replace all the rotors and brake pads on my car. They also inform me there is mildew in my air vents they have to clean out. This upsets me a lot, but they say I won't pay for any of the work. So I let them do the work.

I get my car back AGAIN, and a few days later am having new brake issues. I once more bring it back, explaining that when I'm in reverse and braking there is a godawful thunking noise coming from the brakes. They tell me it's all in my head, and only put it on the lift after I demand they do so repeatedly. I watch them barely look at my car, and then give it back insisting there is nothing wrong. I tell them there is absolutely something wrong, but they no longer want to look at my car and tell me to go to Toyota. I do as they recommend, but Toyota has my car and can't seem to duplicate the problem.

Fast-forward a few more weeks and I'm being forced to brake a little hard, and my brakes actually start SMOKING. This is a clear sign that something is wrong. I finally get my car in to my friends shop since the dealership will no longer even speak to me about this issue. Within a matter of MINUTES their tech discovers that when my brakes were replaced, they re-used the old clips instead of putting new ones on. The clips had already been worn in from the old brakes, so were not holding my brake pads in place properly and they were moving far too much.

I immediately call the dealership and am told there is NO ONE there to help me on a Saturday, despite their service department being open. I called and filed a complaint with their corporate number, but am now left paying to repair something they should have taken care of originally instead of blowing me off for weeks.Desired Settlement: Complete refund of all work I have to have done, as well as for all the money I have had to spend to have people look into the problem at the very least.

Business

Response:

I spoke with [redacted] she was going to send me an estimate for work she claims the vehicle needed. Any repairs that [redacted] had done were no charge to her. I asked her to send me information regarded we she found out was wrong with the vehicle and I would look into assisting her.Thank You[redacted]

Review: On Friday, October *, 2015, I leased a 2016 Jeep Cherokee Latitude 4X4 from Garden City Jeep. When I entered the dealership, I told the salesperson, Chris S[redacted], that I wanted 2 features in a car: a backup camera and XM radio. He assured me that the Cherokee Latitude came standard from the factory with both and that the XM radio would be free for a year. I leased the vehicle only because it included both features. When I picked the car up the following day, I asked him how to access the XM radio and he said that it had not yet been set up. He told me he would call someone the following Monday, October **, give them my VIN and it would be set up remotely. On Monday, October **, when I called Mr. S[redacted], he explained that things had been backed up due to the holiday and the situation still was not fixed. He assured me it would be taken care of by the next day. On Tuesday, I called Mr. S[redacted] who informed me that the car did not actually come with XM radio and that I would have to bring the vehicle back to have it installed. I asked Mr. S[redacted] if the radio would be installed as an external unit on the dashboard and he assured me that it would not. He explained that they would install an antennae inside the radio and that it would not be visible from the outside. However, he explained to me that there were no loaner cars available for me the following day and I would have to wait to see if one was returned. I explained that my schedule was very busy and that Wednesday, October ** was the only day that week that I would be able to drop the car off. He told me I would have to check in with him the following day. On Wednesday, he explained that no cars had been dropped off that morning and I therefore would not be able to leave my vehicle in their service department unless I wanted to go without a loaner car while my radio was being installed. At this point, I became frustrated because the vehicle I had leased was supposed to come with the radio included. I should not have had to return to the dealership in the first place, and now, the situation was not being immediately rectified. It was being postponed due to their loaner car shortage. I called the manager, Mr. Ken S[redacted] and explained the situation and expressed my feelings that more needed to be done, since the problem arose from Mr. S[redacted]’s ignorance of the merchandise he was selling. Ten minutes after I spoke to Mr. S[redacted], a loaner car had somehow become available and I was able to drop my vehicle off.

Later that week, Mr. S[redacted] called me and informed me that he had again given me wrong information. There was no way that the radio could be installed internally. I would have to have an external unit attached to the dashboard. I told him that this was unacceptable and that I did not want anything attached to the car. He told me he would explore options, but it could likely not be installed any other way. I contacted Mr. S[redacted] again on October ** to express my frustration with the situation and explore other options. I asked that he exchange my vehicle for one that included the features promised to me. He told me that was impossible because the Limited model was significantly more expensive and he had no 2015 models available. I asked that he refund my down payment and take the car back. He told me that this too was impossible as the dealership no longer owned the car, the bank did. I voiced to him my opinion that it was not acceptable that customers be put in this type of situation due to lack of knowledge on the part of his sales team. Mr. S[redacted] told me that he would get a man named Matt, the head of the service department and the one in charge of installing the radio, involved to see if he could come up with a solution. I never heard from Mr. S[redacted] again, nor was I ever contacted by Matt. On Monday, October **, Mr. S[redacted] called me and said he was unable to figure out how to install the XM radio internally. He, like Mr. S[redacted], said that my only option was to attach the external box or to go without it. I then asked him to buy my lease out. He told me that he had never done that without less than one year having lapsed on the lease. I asked why he would be unable to make an exception considering his incompetence lead me to lease the vehicle that was not what I wanted in the first place. He did not give me an answer but merely repeated that he had never bought out a lease under one year. I told him that I refused to have the box put on and that I wanted to speak with the general manager. Mr. S[redacted] told me that when I picked up the car that afternoon, I would be able to speak to the general manager. When I arrived at the dealership later that day, Mr. S[redacted] informed me that the general manager was too busy to speak with me but that he would call me later that evening. I never heard from him. The next morning, Tuesday, October **, Mr. S[redacted] texted me to tell me that he, and many other employees had been at the dealership until 11:00 the night before closing out their mid-month inventory. The general manager had been too busy to call me but Mr. S[redacted] assured me that he would be in contact that afternoon. To date, I have still not been contacted by the general manager. I still do not have the XM radio, nor have my monthly payments decreased, despite the fact that I agreed to the price based on features that I do not have.

I think it is deplorable that a nation-wide company like Jeep would employ informed sales associates and negligent managers. I would never have leased the car in the first place had I known that the radio I wanted was not included as a standard feature. I asked Mr. S[redacted] multiple times if he was sure that the XM radio came standard because I specifically did not want an external unit on my car. He was uninformed about the products he was selling and as a result, I find myself stuck keeping a car that I do not want. At no point did Mr. S[redacted] actually have accurate information for me. The level of customer service that I received throughout this entire process has been abysmal. It is appalling that Jeep would maintain employees who would mislead customers into purchasing vehicles that do not meet their specifications. Furthermore, it is unacceptable that a general manager would fail to call a dissatisfied customer who made multiple attempts to contact him. I feel that I was completely taken advantage of by all parties involved.Desired Settlement: I want the vehicle exchanged for one that has XM radio factory installed, a refund or adjustment of my monthly payment.

Business

Response:

We did offer to install the Sirius satellite at no charge to the consumer. There is no option to buy back the vehicle for this issue. We are able to install the Sirius radio, it wont be the same as the factory option however it is a viable solution to this problem. I understand the customer would like it to be "how it came from the factory" and if there was a way for us to install it that way we would, however at this time there is no way for us to do this. We feel our offer of installing the Sirius radio in the car at no charge to the customer is a sufficient offer, we would even offer another year of service for the Sirius satellite. If those are not acceptable to her, she can certainly take a check for the 250$ which is what it would cost us to install the Sirius and the extra year (in leiu of installing the service).We understand that there was a miscommunication on this and recognize the problems the customer has had. We are sorry of the events leading to this issue, and have been trying to reconcile the problem fairly with the customer, we value each of our customers and want to do what we can to make it right.thank youGarden City Jeep Chrysler Dodge Ram

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I will accept the $250 check.

Sincerely,

Review: I had purchased an extended warranty on my 2012 jeep liberty on November **, 2012. I had got charged 1,995 dollars for the extended warranty. Last week I had traded in my jeep at different jeep dealer and was told I would get reimbursed for the extended warranty that I have not used and it would be prorated and I would get money back which this dealership told me that as well. I have my contract and contacted warranty company Zurich directly who said they have no record of this and they searched by vin number and my name. They even told me they searched garden city jeeps database and found nothing. I am very upset by this and have left about 5 messages in total and nobody has gotten back to me! I called today and asked not to be put to a voicemail and give me any manager and explained my situation and got hung up on. I immediately called back and asked to speak to a manager and the lady just hung up on me right away. This dealership is unprofessional and fraudulent. I would like to know where the additional money I paid went to and I would suggest an investigation to make sure the extended warrantys they sell are actually being sent to warrany company.Desired Settlement: really I would like all my money back plus interest I paid on it!

Business

Response:

I have spoken to [redacted] personally and notified her the check was mailed on dec * 2015.

Review: I had initially called Garden City Jeep on August [redacted], looking for an update on my license plates/registration. Given I had only 5 days left before my temporary tags were set to expire. I spoke to Tamika and was told the DMV had not sent them, and would be mailed to me as soon as they arrived. I waited until the date of expiration which was on August [redacted], and called back in hopes to get and update or response on the status of my plates/registration. I spoke to Tamika once more but she was unable to assist me or give me any type of answer, instead she just rudely told me to wait for them. She also told me Garden City Jeep would reimburse me if any tickets were issued for driving with expired tags. I found it completely absurd they would encourage me to drive an unregistered vehicle, and given I was not willing to go through all of the legal issues that came along with that, I was NOT driving my vehicle. Struggling to find transportation to and from work was completely frustrating I called back a week after with still no response, again told to wait for them to arrive. It had been a total of 10 days from the date of expiration that my plates/registration finally arrived on Friday Sept. [redacted]. On top of sending my plates/registration extremely late they sent me an incorrect registration card, with the wrong year of my car! I was unable to change inspection and was told by the NJ DMV not to drive the vehicle until Garden City sends a correct registration card. I called them on Monday Sept [redacted] and spoke to the manager of pre-owned sales Tom, fed up with all of their wrong doings I was told this would be fixed first thing the next morning. IT HAS NOW BEEN A TOTAL OF 16 DAYS!! that I have not been able to drive my car, with still no signs of a revised registration card. When I purchased the vehicle I was charged a $500.00 fee for license plates and registration, and I feel I deserve to be reimbursed along with the first months worth of insurance, being that I have not been able to drive a car I'am paying thousands for!!! all because of negligent irresponsible employees of Garden City Jeep.Desired Settlement: Reimbursement of licence plates/ registration fee along with reimbursement of first months insurance payment.

Business

Response:

We have gotten the registration, however NJ DMV changed the year of the vehicle, we have been working feverishly to get the registration corrected, DMV acknowledges the mistake and even spoke to the customer about it. We have given the customer copies of all of the documents in the case that she gets pulled over to show proof of the error, The customer is able to drive the vehicle and we have refunded her $217.

Review: Called this dealership on August **,2015. Was advised to leave a message for someone who handles recall repairs. Left message. 4 days later no call back. Called again on 9/*/2015 and after waiting 15 minutes on hold was advised that someone would call me back to make an appt . No call. Called back 4 hours later and spoke with service mgr Diane who advised they had the parts and could bring in on 9/*. Thanked her and thought everything was taken care of. About 20 min later someone called and said she was going to schedule appt. advised her spoke with mgr and already done. She then said no apps available until 9**. Asked her to speak with mgr. she went and came back and said 9/* would be ok. She immediately advised me that they did not have all the parts to do both recall services. I advised her mgr stated all parts were in stock. Asked to speak with mgr. was placed on hold cycling back and forth between sales and service receptionists for over an hour and then was hung up on. Called back and left message to Mike the owner to complain, left message on voicemail. Called back and asked to speak to mgr was told she was in a meeting. In total have spent the better of 4 hours today trying to schedule an appt to have manufacturer recalls repaired on my vehicle. This is outrageous and leaves a lasting impression of how this company treats its new customers. The service is atrocious and everyone there needs to be retrained , then fired. From the owner down to the receptionists. This is my first and last time doing business with this dealer.Desired Settlement: I won't do business with them again. Just looking to have the work done and be spoken to honestly, courteously and with respect.

Business

Response:

Spoke to [redacted] he had a recall we need to have the part ordered. Part has been orderd customer called will make apt when convenient.?

Review: In July 2013, my father purchased a certified pre owned 2012 Jeep Wrangler Unlimited Sport from Garden City Chrysler and Jeep as a gift for me. Soon after our purchase, I began to realize many issues with my car. I realized that each time it rained, there would be a leakage by the passenger side, that the windows and locks were not working properly, the door would not close all the way, and finally the back center seatbelt was not retractable causing it to be completely unusable. I was extremely upset that they allowed me to take a car out of the lot with this many issues! I took it to the service center a few weeks later so they could take care of these issues. I reviewed each and every issue I had and they noted each one. My car was there for four days and when I retrieved it, I noticed that only two of the issues were solved. My back seatbelt was still stuck to the seat and my locks and windows still had issues! You could clearly see that they attempted to solve the lock issue because they didn't even put the panel for the door handle in correctly. I was furious once again so I decided to call Jeep Corporate to complain to them and see if they could do anything for me. Jeep Corporate spoke to the service center and asked for me to call and schedule an appointment to fix these problems. I called the service center and spoke to [redacted] and told him about my situation and he didn't even apologize. I took my jeep in on my scheduled appointment and begged one of the service consultants to fix my car. He noted the issues about the panel and the back seatbelt. I received a phone call that day saying my car was ready to be picked up. I arrived at the dealership and began to look at my car to make sure my issues were solved before leaving. I go to pull out my back middle seat belt and it was still stuck to the seat! I look at my passenger door side and see that the panel is still popped out! I ran inside and spoke to the man I met with earlier that morning and he told me the problems were solved! He had a man who worked in the service center go out to my car to see the problems that were not solved. He saw the seatbelt and the panel and clearly knew the problems were not solved. He grabbed a screwdriver to fix the panel and ended up just leaving the piece of the panel right on the floor of my car not even putting it back. The service consultant finally came out and I showed him that my seat belt was clearly not fixed. He then told me that he has to order the seatbelt and it will not be in for another week. I was furious how dare him call me to tell me my car is fixed and then not even mention that my seatbelt won't be fixed until next week! It is disgusting that someone would treat a customer like that and feel no remorse about it. I refuse to step even a foot near that place and I've told many people to do the same. My father paid a lot of money for this car and the treatment that I have received is inexcusable.Desired Settlement: I believe the business has a responsibility to do another complete check on my car again and does not charge me for any repair.

Business

Response:

I call [redacted] today , 10/**/2013 and left her a message for her to call me back. I would like to have her bring her car back in so I can try to make her happy. Waiting for her to return my call.

Review: To Whom it may concern,

I took my car in to have a 100,000 mile checkup (including tune up,etc)

When I got a call from 1st service adviser quoting me this astronomical price

for a tune up, then he proceeded to tell me all these fluids and different things would add up to

$1,639, then an hour later 2 service adviser called me and said he was calling me because their was

another issue with my car and since I'm having all of this work done, it would only make sense to

to have my lower gasket replaced. There was nothing wrong with the gasket. Now he tells me the price is $1,959

Now I'm livid to say the least. Then when I get to the dealership to pick my car up after seeing how [redacted] I was the 1st service adviser changes the price again to $1,862.. This was totally a RIPP OFF and UNPROFESSIONAL.Desired Settlement: I would like this complaint to be recorded about this business on record..

GARDEN CITY JEEP CHRYSLER IS A RIPP OFF TO THE CONSUMER...

Business

Response:

[redacted] was refunded half the repair as requested. [redacted] is completely satisfied.?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: jeep chrysler has a offer to costumers when buying a vehicle of 3 years and 36000 miles and a power tran of 5'years/ 100,000 mile coverage and I was sold a additional coverage on top of what already chrysler gives to costumers this gentleman forced me to buy a coverage of $2,450 that wasn't necessary for me to purchase because he never explained to me that chrysler had the 5years / 100.000 coverage the way it explain to me was that would be only 7 dollars more each month payment on top of payment and some thing else that the bank will take me if I got the extra coverage if you look at this there is no need of that coverage becaous there is alwready there thru the jeep offer... and I had told him a feww days after signing the sale papers that geico my insurance was offering a small anmount of money for for the same coverage and he refused to cancel the contract of the extendet warranty thats just sits there for no reason at all and who knows how many others consumers he got money for nothing,,,,,the original salsman he was ok but the man with calculator in his office everything can change please can some one hep us ...thank you [redacted]Desired Settlement: Refund

Business

Response:

This customer purchased thier car Jan of 2012, if she would like a prorated refund of her extended warranty, she would need to send us a form with the current mileage on the car. contact [redacted] at ###-###-####. the refund of the warranty will be based on the mileage on the car and the amount of time that has elapsed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] they should tell costumers when buying a automobile where they can save money not take their money they should tell costumers so they can make more clients I refuse the offer of dealer ....because they also took not only $ 2.450.00 dollars plus another $780.00 for a windshield chip so it was for insurance reasons ? I think there was no reason not to tell me that the car was covered by 5 years /100000 mile I really belive that people be honest .and not steel money from those who dont understand the nature of the buisiness or what they are dealing behind close doors and tipe writers and adding machines ......the original copy of the salesman [redacted] I still have it ......thats why I went to Garden City jeep.,,,,,,,,[redacted] descibed to me and we added toghether how much I was going to spend for my car it all was ok untill the man with expertees how to get money...... said that [redacted] was wrong on adding the bill then every thing changed to higher price and started to add on to sale all he can..........

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] / [redacted]

Review: I Paul P Potter, on May [redacted], 2013, made a downpayment of $500.00 for the purchase of a vehicle for [redacted] that was no longer purchased, using my Navy Federal Visa Card. I requested a refund on June [redacted], 2013 of $500. [redacted] then informed me that they only give refunds on a Friday which would have been Friday June [redacted], 2013. It has been three (3) Fridays since then and I am yet to receive my refund.Desired Settlement: Refund

Business

Response:

The credit card ending with [redacted] was refunded $500. on july [redacted] , we are sorry for the delay.

Review: My husband and I had gone to Garden City Dodge to purchase our vehicle so we had our cars serviced there. After a numerous amount of recalls were made against our Dodge Charge, we decided to bring it in. At that time we also had a key fob issue where the car kept saying (key battery low, key not detected). We brought the car in and left if there overnight. A service adviser contacted us the next day and left a message to call her. After numerous attempts of trying to reach her, we called the service center and said we have not talked to anyone please have an adviser call us immediately. A day later we had a message on our voicemail saying the car is all set and ready for pickup. The charge was 50 dollars for the key (acceptable) and we took our car home. That night the car push start did not shut off. We kept pressing it over and over and the car computer had a sign that said "car not in park" while the car was in fact in park. We thought it was a computer glitch when it finally shut off after 10 push attempts. we ignored the situation until the next day when it happened again. We called Garden City Dodge to schedule an appt, given that they are busy, they did not have anything until the following week. 5 days later we received a notice in the mail telling us to bring our car in because all the parts came in for the recalls. We had no idea the recalls weren't fixed, because the service adviser failed to mention that. We assumed that the recalls were done when we were told our car was ready for pickup. When we went to the service center they had no appt for us so we were forced to leave the car overnight. we stated the car did not shut off and the recalls needed to be done and oil change needed to be complete. 2 days later and the same situation, we did not speak to anyone, our car was told to be picked up. We both work so the only time we could come was after 5, so the service center left our key with the dealership. We did not speak to a service adviser and came to pick up our car. We got home and tried to shut of the car, and the same issue happened again. we looked at the service paper work and it stated that the concern did not arise and they "were not able to duplicate request". We called the next day and spoke to a [redacted] who quickly let us know we can make an apt and get a loaner car if needed. So we did for the 3rd time that month. The next day after our appt we recieved a call saying our recall is completed (it was supposed to be completed in the previous appt) but we needed a new bulb ( the recall was for a bulb wire hireness) , we said we weren't paying for this and he told us it would cost 30 dollars, we called the [redacted] and he called the shop to correct the issue. 2 days later our car was ready for pickup, we asked specifically if every problem was resolved and they said yes. We got to the dealership and tried to shut off the charger and it wouldn't shut off. We left the car and key there for another night saying they did not fix the issue and this happened directly after the car was with them. The next day we received a call from an adviser saying to come in and pick up the car, we went in and he said the problem was not fixed because its a shifter problem. It would cost 1600 dollars to replace the shifter (we only had the car for a year). We told them we aren't paying that because it wasn't our accident or mistake. We didn't do anything to the shifter we had just picked up the car. He told us to call the chrysler group and open an investigation. We took the car home and called chrysler. At first we were told that we should take the car to another dealer to see if it's the same diagnosis. Chrysler made an appt for us at another dealership and after taking our car there we were told we have to be charged 150 dollars for just a diagnostic. We will see a private mechanic on our own time since chrysler has a terrible communication issue.Desired Settlement: We would like the problem fixed and repaired free of charge due to the excessive amount of times we had driven to the dealership and because the problem occurred after we picked it up from the dealership

Business

Response:

we adjusted the shifter and cleaned it as best as possible. but the shifter needs to be replaced. it appears something was spilled inside the shifter assembly. the customer did not purchase an extended warrany that covers this item.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Our car has been in their shop 4-5 times in a 2 month period, coming back filthy every time. We have never received a clear answer from them until we basically forced someone to talk us. We never spilled anything into our shifter. we bough the car from them this way. After not being able to turn of our car for 2 months we decided to ask a mechanic. A mechanic changed our shifter for 400 dollars. Dodge was charging us 1600. They purposely rip people off, especially females. Everytime My husband and I went in to thier shop we received different price quotes. This is unjust, cruel, and needs to be fixed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

1st time I had multiple items that needed to be serviced. Brake service, check engine light was on due to cylinder misfire, plugs were changed, also addressed a leak. The experience was normal
2nd time I brought the car in because of a coolant leak. The tech found that the car had a faulty water pump. Pump was replaced and was ready the next day. I picked it up and drove straight to work in the city. Once I reached work the car overheated. I called the service advisor right away and he told me to bring it back but a tech could not look at it until the next day. I had the car towed from the city back to Long Island because the car would not start back up. So the next day I waited for the car at Garden city. The tech found that the fan was not plugged back in. REALLY? DID THEY EVEN CHECK?
3rd time in less than 30 days- I scheduled a appointment at 9:30am last Thursday for a leak that was coming from the rear end and a routine oil change. He told me that they were backed up and I needed to leave my car overnight. Service advisor told me that the rear pinion seal needed to be replaced and the car would probably be done early afternoon. (note- I was anticipating the car to be finished late afternoon so I can go to work). Around 2pm I tried numerous time to call and contact my service adviser, I talked to numerous people and different people forwarded me to different people. The phones are a MESS. Finally I decide to go and wait for the car. The service rep told me that it should be done in 1 hour. Finally at 4:30 pm the car was finished and I was on my way. As I was driving I hear a rattling sound that was very distinct when I go over bumps. I pull over and look around the car and didn't notice anything out of the ordinary. I frankly thought it was my license plate hitting my brush guard. I parked my car over the weekend in my garage and did not drive it until Tuesday. As I was driving the rattling felt as if it was directly under me. I look under my car and my skid plate was missing.
I return to GCJ and told the service advisor that my skid plate was missing. He replied, maybe the snow storm had something to do with it? I'm just fuming at this point. 2 hours later they tell me the mechanic that was working on my car forgot to put the skid plate back and was fired last Friday. They had reinstalled the skid plate and also DOUBLE CHECKED for any missing bolts. So now I was on my way. I decided to pull over and check to see if the skid plate was on the car. When I looked under the car the first thing that caught my eye was the skid plate was wedged in and was held on with one bolt!!!!!! I drive it back to the dealership and went straight for the service rep. He got the foreman of the shop to check it. I asked the foreman if it looked right to him? He answered NO.
WHAT IS WRONG WITH THIS PLACE?
The foreman then takes the car back in the garage and puts the bolts in the right places. They take me in the garage to show me that the bolts were indeed on. SHOULDN'T THIS HAVE BEEN DONE FROM THE START? THIS IS A JEEP DEALERSHIP THAT SERVICES JEEPS ALL DAY LONG.
I have also tried to send a email to Matt M[redacted] and received no call nor email acknowledgment.
I have gone to this dealership 3 times and each time the dealership took 3 days to resolve the issue.
IF YOU HAVE ALL THE TIME TO SPARE AND DON'T REALLY CARE TO HAVE ALL THE SCREWS AND PLUGS PUT BACK AFTER SERVICE THIS PLACE MAY BE FOR YOU.
IF NOT, STAY AWAY!!

Review: I PURCHASED A HYUNDAI ENTOURAGE FROM THIS DEALERSHIP ON MARCH [redacted] AND SPECIFICALLY TOLD THE [redacted] TO INCLUDE GAP INSURANCE. I FINANCED THE VEHICLE WITH FIFTH THIRD BANK, AND I PUT DOWN $2900. THE FINANCE DEPARTMENT FINANCE MY LOAN TO ANOTHER BANK WITH OUT NOTIFY ME OF THIS AND DID NOT INCLUDE GAP INSURANCE ON TO MY LOAN, I ONLY RECEIVED THIS INFORMATION AFTER I CALLED THE WHOLE WEEK AND LEFT MESSAGES THE [redacted] REFUSED TO CALL ME BACK, SO I WAS ABLE TO GET A HOLD OF HIM AFTER A WEEK OF NON STOP CALLING AND EVEN GOING TO THE DEARLERSHIP A FEW TIMES HE REFUSED TO SEE ME. AFTER FINALLY GETTING THROUGH AFTER A WEEK AND HALF, HE TOLD ME THAT THE WE DID NOT NEED TO PURCHASE GAP INSURANCE AND I TOLD HIM I WANTED THE GAP INSURANCE WHY DO YOU REFUSE TO GIVE ME WHAT I ASK FOR, HE LAUGHED IN MY FACE AND TOLD ME TO TAKE HIM TO COURT IF I WAS SO UNHAPPY. HE REFUSED TO GIVE ME MY FINANCE PAPERWORK FOR THE NEW LOAN HE MADE WITH SANTANDER BANK, THEY ARE NOW THE BANK RESPONSIBLE FOR MY LOAN. [redacted] REFUSES TO HELP ME HE TOOK ADVANTAGE OF ME AND LAUGHED IN MY FACE KNOWING WHAT HE DID WAS WRONG. ALL I WANT IS MY FIANCE PAPERWORK AND THE GAP INSURANCE ADDED TO MY LOAN I SIGNED THE GAP INSURANCE WAIVER AND HE REFUSES TO CORRECT HIS MISTAKES.Desired Settlement: ALL I WANT IS MY FIANCE PAPERWORK WHICH [redacted] DID FOR SANTANDER BANK AND THE GAP INSURANCE ADDED TO MY LOAN I SIGNED THE GAP INSURANCE WAIVER AND HE REFUSES TO CORRECT HIS MISTAKES.

Business

Response:

We got in touch with [redacted]. We toke care of all the issues he had. He is now a happy customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have to wait 30 days to receive a response from the gap agency in regards to the dealership amending the contract I spoke to the representative over at the gap agency and she informed me that with in 30 days before the contract has been accepted or not I have to call her back if the contract has not been accepted as an amending contract then further actions will be required.[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

All paper work has sent out to add the gap insurance. It takes up to 30 days for the gap insurance to be added.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am still waiting on the gap policy to be accepted by the gap provider they still have not as of yet got in contact with me, informing me that they have accepted the contract I will try to contact them and get a confirmation the the gap insurance coverage has been accepted and when I can expect my first bill.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We were told that the car has navigation (GPS). I still have the advertisement from their website which clearly states that the car has navigation. The manager was very unprofessional. She lied to us and tried to intimidate us into purchasing a $2000 extended warranty after the check was signed and after they had drained us of everything we had; she said we HAD to purchase the warranty at that time and that we would NOT be able to purchase it at a later time. This was a lie and dodge customer service confirmed that the extended warranty can be purchased at anytime. The manager said that the car had navigation but we would have to pay another $800 to "activate" it. Nowhere in the advertisement did it say that we would have to pay for activation.Desired Settlement: We would like the dealership to install/activate the navigation system free of charge.

Business

Response:

[redacted] is valued customer of Garden City Chrysler Jeep. She has bought two car from your dealership and I would like to accommodate [redacted] by down loading the Navigation into her car free of charge. Please have her contact [redacted] at [redacted]. Thanks [redacted]

Consumer

Response:

I left a message for Mr. B[redacted] to call me back on Wednesday 03/** - he never called me back. I called again and spoke with [redacted] on Thursday 03/**; I asked him to give me the activation code and that I would have my husband do it (we had read the instructions which said the activation would take 10-15 minutes)- he told me that it was not an option and that I had to bring my car in and it would take an hour. I offered to come right away but he refused saying that he needed 24 hours notice. I offered to come the next day 03/** but again he declined saying that he would not be here the following day. We finally agreed on 8am Monday (03/**) morning. When I arrived Monday morning, no one at the dealership had any idea of what I was talking about. I told them that I was told it would only take an hour and so I had made arrangements for someone to watch my kids. I was told that nothing could be done until [redacted] arrived. I was given a rental car and advised that I would be notified as soon as [redacted] came in. I went home and of course no one called. So I called the dealership after a few hours and spoke to [redacted] who said he didn't know why this happened and that I would get a call as soon as the work was done. 6 hours later, I still did not hear from the dealership. I called the dealership again at 4pm and was told the car was ready and that I could come pick it up. When I arrived, I realized that the GPS still had not been activated. They had my car for over 8 hours for something that should have taken 15 minutes and the GPS still had not been activated. No one could tell me why the GPS had not been activated. I was very upset and visibly shaken up. I was then approached by a manager who said that he would have the GPS activated within 30 minutes and that I should go back home. I told him I would wait in the lobby. I waited in the lobby and it still ended up being over an hour. I am very disappointed and disgusted by the behavior of the staff and management of this dealership. I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that although the matter itself has finally been resolved, I find that the way that this incident was handled to be unsatisfactory. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: on 12/*/2013 I responded to an ad posted on their website for a 2013 dodge charger VIN[redacted].It was advertised at $19,999 with a discount from the dealer.Went showroom an spoke to sales rep.That night we could not look at the car because it was in a far away lot and it was locked.As soon as I got there I specifically mentioned to the salesman that I secured my own financing and that I would be paying by certified check and that my car was too old to trade in..He said no problem.Even as I was leaving [redacted] and his associate were assuring me that they would get me in this car.Once again I told them I would be paying Cash/Certified check.No problem was there response I set up an appointment for the next day to test drive and look over the car.On the next day 12/*/2013 the same salesman called me and told me the car was brought out of the lot and ready for me to look at,but stated he wouldnt be there he had family business to attend to.I went to the dealership and looked at the vehicle upon opening the door I saw that the seats were changed to a red leather inside a car with a black/Dark grey interior.The advertisement and even the sticker on the window stated that the car had black cloth seats.An obvious switch.so I asked to please switch back to what was listed in the ad.The man behind the counter looked briefly and said He wasn't sure if his other cars seats would fit that car.at that point an offer of any kind of a discount would have been considered.Instead the man starts telling me that if I pay cash they were going to have to charge me over TWO THOUSAND More.Then even MORE because I dont have a LEASEABLE Trade in.Since when is this a requirement to anybody buying a car? So I immediately reminded them about how I told them the previous day that I was paying Cash/Certified check to the salesman and these same guys and they said "NO Problem"If I was told when I mentioned I was paying Cash/Certified check that they were going to charge me thousands more--than the cash price should be listed also.That combined with obviously misleading me on the color of the interior seats was just another trick on the public.The price shown in the ad should be the price period.and the assurance that it was fine once I specified my payment method made everything after the fact just a waste of my timeDesired Settlement: Be truthful to your advertised price of $19,999 I'd much rather have switch the seats back to the advertised color(First) or compensate for the inconvenience of having to put seat cover to hide the obvious color mismatch.Then I would be happy to buy this car immediatly if rectified by next week as I need a car quickly.

Business

Response:

It is very unfortunate that [redacted] feels this way. All internet pricing uses certain rebates where most customers will qualify. The dealership does not have the ability to give a customer rebates for which they do not qualify. We do appreciate the customer's feedback. All information from customers can help us going forward. We would be happy to work up the most aggressive deal on a 2014 model that we have in stock, as we have since sold out of 2013 Dodge Charger SXT models.

I called and drove a 2012 jeep grand Cherokee at the dealership. The scam is that they "have the lowest price vehicles" however they are using unrealistic mileage on the vehicles in order to get customers to come into the show room. I saw vehicle [redacted] advertised with 22,190 miles..it has over 31,000 miles. Then I made an offer based on the "new mileage", they don't even negotiate or counter! worst salesman ever (eric)

thanks for listening