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Gateway Buick GMC

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Gateway Buick GMC Reviews (96)

Initial Business Response / [redacted] (1000, 7, 2015/09/05) */ Contact Name and Title: [redacted] Mr [redacted] Picked Up His Paperwork Last Week Thanks [redacted] Final Consumer Response / [redacted] (2000, 14, 2015/09/08) */ We also filed a complaint with General MotorsAn hour after doing so, I received a call from [redacted] indicating that our paperwork would be ready after 3p on 9/3/I received everything and a check to cover the late registration feesOur individual problem has been taken care ofHowever this seems to be a systemic problem with this dealership

Initial Business Response / [redacted] (1000, 13, 2015/09/25) */ We will be taking care of her on Monday and she should have her paperwork by WednesdayI will be looking into this, she is on my chart

yes I understand the rejection at this pointLike the Customer and I said we will re visit when our service Manager returns July 5th.Our goal is customer satisfaction.Sincerely***

Initial Business Response / [redacted] (1000, 6, 2015/11/19) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX On Thursday 11/19/ [redacted] Came Into The Dealership And talked To The Pre-Own Manager, [redacted] He Took Care Of Her Repairs No Charge Thanks Again ***

Initial Business Response / [redacted] (1000, 7, 2016/01/25) */ [redacted] form our office has been in touch with [redacted] The title issue has been taken care of as January 22, On Monday January 25th [redacted] talked to the State, operator [redacted] and confirmed that the title was sent out on Friday the 22nd Customer should receive this week per the State Thanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/02/03) */ I haven't spoken to [redacted] from Gateway Motors since October of I haven't been contacted by anyone from Gateway Motors before or since I filed this complaint 27th Revdex.comI also have not received the title, that they alleged on their response was in route within a week Final Business Response / [redacted] (1000, 18, 2016/02/11) */ When the consumer went to the DMV she asked for her title to be transferred to Santander, the lien holderWe have reached out to Santander and they are going to overnight the title to usWe will reach out to Ms [redacted] We will make arrangements with her so she may receive the title [redacted]

The trade has been paid off, and customer's paperwork has been sent to the Collinsville License Department for registration.Thanks again

Initial Business Response / [redacted] (1000, 6, 2015/09/25) */ This vehicle had 105,miles in January, and when it was all said and done after doing some other work on itMy service manager said it was because the electric fan motor was outThe guy said he did not want to pay a dime because we did not catch it in January, however it was not bad in JanuaryThey put 28,miles on the car between January and nowWe offered to split the bill with them and that was not good enough for them so they left

Initial Business Response / [redacted] (1000, 12, 2015/09/25) */ We took the car back because we could not get them financedThey are no longer in one of our cars

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We took car back on Thursday the 16th of July

Initial Business Response / [redacted] (1000, 5, 2015/08/29) */ Contact Name and Title: [redacted] trade is Paid Off, Paperwork Has Been Sent Federal Express Thanks [redacted] ***

on June Friday 24th , Mr [redacted] picked up his paperwork, along with check for his sales tax, trade was paid off as well

Initial Business Response / [redacted] (1000, 11, 2015/09/25) */ She picked up her plates on her leased carShe was taken care of on 8-18-

Initial Business Response / [redacted] (1000, 8, 2016/01/28) */ Sorry I thought I responded to this We gave [redacted] a check for his $deposit check number XXXXX on 01/13/ sincerely [redacted] 01/28/

Initial Business Response / [redacted] (1000, 8, 2015/12/04) */ [redacted] Was In The Dealership On Monday November The 30th, We Gave Her The Fed-X Tracking Number For Her Trade Pay OffShe Left Satisfied Thanks Moe

Initial Business Response / [redacted] (1000, 6, 2015/06/02) */ The consumer has an accident and totaled her vehicle and needed a carThe car picked out was parked out front and she ran into the pole as she was leaving our lotShe came to say this was our faultI could not understand how this could be our fault as she was driving the carWe advised her to contact her insurance company and file a claimThen we started received phone calls from who we thought was [redacted] She would scream and demand we fix her carBefore I agree to anything I then called [redacted] who informed us she had never called us and this was possibly her friend who was acting as ***Once I verified I was talking to the real [redacted] I agreed to split the costShe is bringing her car to us and giving us $This has been resolved

This has been resolved. He has the paperwork, he came into our office. [redacted] ***

When she picked up her paperwork we failed to give her the Missouri State Inspection which expired on 01-02-She did not go to the DMV in a timely manner to pay her taxes as she waited until mid January That is when the DMV notified her she did not have the state inspectionAt this time she reported to us she has a leak with the vehicle and wants to take it to a Lexus dealership for them to repairI will not approve for her to take it to a Lexus dealerWe will be happy to look at her car and see what we can do to help her

***Document Attached [redacted] They sold me a Lexus truck with all this stuff wrong with it they also claimed to have fixed some of the issues when it was in their shop they did not fix any of the repairs when it was in there because it on my diagnosis that I received from the Lexus dealerGateway Buick gmc is not trust worthy and they sure is not a certified dealer its no way they should have sold me a veichle with these many things wrong with it and the Lexus dealer said all these issues they have had to known about I think they need to offer another solution on top of that theyFalsified my mileage and everything which is against the law (image.jpg)

The paperwork was ready on 9/24/2015, Gateway Buick GMC called and left many messages for several monthsThen on January she called asked for an extension for more time to gather sales tax moneyCustomer Picked up paperwork on January

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ I called the Customer on Monday the 8th, Told Mr [redacted] His Paperwork could be Picked up after 5PM They Picked Up Monday Evening They Have Been Taken care Of Thanks ***

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Address: 820 James S McDonnell Blvd, Hazelwood, Missouri, United States, 63042-2306

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