Gateway Buick GMC

Initial Business Response /* (1000, 5, 2015/09/07) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gbgstl.com
The process was lengthy due to the customer's credit profile along with the customer not providing proof of a total loss , debt of her...

tradeline on her credit bureau which she knew was obligatory on her behalf upon signing the contract. Gateway has since unwound her contract and asked for our vehicle to be returned. [redacted] has not returned the car. we have also refunded the down payment to the customer. We are now requesting that our vehicle be returned back to our possession or we will unfortunately have to contact the st. Louis County Police Department.

Initial Business Response /* (1000, 7, 2015/06/24) */
Good Morning Mr. [redacted] Has picked up His Paperwork, along with a payment for around $700.00 plus Dollars, and a check from Gateway for some sales Tax Help.
he Has returned our Dealer Tag and is Satisfied.
Thank You
[redacted]

01/18/2018: Mediator sent consumer email requesting update.01/24/2018: Mediator sent consumer email requesting update.01/24/2018: No one reached out to me to address my concerns.   I did take it back in the fourth time on January 2 for the same issue.  They repaired a new item that they claim is the real cause of the issue.  They waived the labor and I paid approximately $500 for the part.  So yes I am seeking something for at least the other three times they claimed it was one thing or another and it was not.  I don’t know if it is completely repaired because the new repairs are only a few weeks old.  02/05/2018: Mediator provided consumer an update.

Initial Business Response /* (1000, 8, 2015/12/04) */
[redacted] Was In The Dealership On Monday November The 30th, We Gave Her The Fed-X Tracking Number For Her Trade Pay Off. She Left Satisfied.
Thanks
Moe

Initial Business Response /* (1000, 5, 2016/01/07) */
Contact Name and Title: [redacted]
We have had a check for Her, and all Her items are in our office.
She just need to come in, She Should know this.
We will try again.

Initial Business Response /* (1000, 5, 2015/06/24) */
Good Morning I spoke to Mr [redacted] on Tuesday the 23rd Of June. He is receiving His Paperwork on Friday July the 3rd and is Satisfied with our Agreement.
Thanks
[redacted]

Initial Business Response /* (1000, 9, 2015/09/25) */
We could not get her worked out, so we have to repossess the vehicle. We don't want to take cars back but we had to go get the vehicle.

Initial Business Response /* (1000, 7, 2015/12/23) */
Mr. [redacted] just left the dealership with a check for his battery reimbursement in the amount of $193.61 check number XXXXX.
[redacted] said He was satisfied when He left.
Thanks again
12/23/2015
[redacted]

Initial Business Response /* (1000, 12, 2015/10/22) */
[redacted] bought a 2008 G6 on 8-5-2015. The paperwork was federal expressed out on 10-20-15.

We called her June 23, 2016 and she is coming in on June 30, 2016 to pick up her check for her sales tax.

Initial Business Response /* (1000, 11, 2015/09/25) */
She picked up her plates on her leased car. She was taken care of on 8-18-15.

Initial Business Response /* (1000, 7, 2016/01/25) */
[redacted] form our office has been in touch with [redacted]. The title issue has been taken care of as January 22, 2016. On Monday January 25th 2016 [redacted] talked to the State, operator [redacted] and confirmed that the title was sent out on...

Friday the 22nd.
Customer should receive this week per the State.
Thanks
[redacted]
Initial Consumer Rebuttal /* (3000, 14, 2016/02/03) */
I haven't spoken to [redacted] from Gateway Motors since October of 2015. I haven't been contacted by anyone from Gateway Motors before or since I filed this complaint 27th Revdex.com. I also have not received the title, that they alleged on their response was in route within a week.
Final Business Response /* (1000, 18, 2016/02/11) */
When the consumer went to the DMV she asked for her title to be transferred to Santander, the lien holder. We have reached out to Santander and they are going to overnight the title to us. We will reach out to Ms. [redacted]. We will make arrangements with her so she may receive the title.
[redacted].

Initial Business Response /* (1000, 5, 2015/08/29) */
Contact Name and Title: [redacted]
trade is Paid Off, Paperwork Has Been Sent Federal Express.
Thanks
[redacted]

The trade has been paid off, and customer's paperwork has been sent to the Collinsville License Department for registration.Thanks again.

Initial Business Response /* (1000, 5, 2015/07/16) */
We took car back on Thursday the 16th of July.

Unprofessional, rude, General Manager "hangs up you-he is too busy with other "paying customers". They fail to provide the customer with adequate Warranty information at the time of purchase-Strong communication breakdown between "customer service" and management.