GCI Solar LLC

Dear Mr***,
I have reviewed your case and it seems like you have spoken with a number of our team that have explained your solar plan to you already but with that said I'm happy to try to explain it again
"Calibri","sans-serif"">Your Pre-Solar monthly average electrical consumption was 1,kwh and your Pre-Solar SCE bill was a monthly average of $Your after solar monthly payments would $finance + $finance = $(saving
$53.00) thus saving approximately $on an annual basis. If you do not increase in pre-solar consumption of 1,kwh your annual saving should grow year after year as SCE annual rate increases, your contract states a $per kwh with 0% escalator for
years. So based upon this you would have been saving monthly UNLESS you have increased your consumption and based upon the information that you supplied it looks like you have. In our notes you had indicated you had more people move in with you and thus the increase in consumption of additional electricity that the solar system wasn't designed to off-set. Again based upon our files, you had asked about adding additional solar modules (panels) to your current system to off-set the increase but unfortunately the leasing company cannot do that. We are a highly ethical company and would never do any bait and switch scenarios, if you would like to further discuss please call our Production Supervisor *** and she will be more than happy to work with you and give you all the data and suggestions on reducing your consumptionI hope this answers your questions as we're always here to assistSincerely,
*** ***
GCI Solar

I have alreadycontacted Capital One (credit card) "Disputes" department. They will be stopping payment unless GCI puts the site map placard up as required by SDG&E. GCI is lying when they say they are waiting for SDG&E. SDG&E is waiting for GCI to put up the site map. Several emails were sent from SDG&E to GCI and me confirming that they are waiting for the site map.I will not have $18,worth of solar panels sitting on my roof, not connected to the grid because GCI refuses to finish the job.GCI employees still not answering their phones at the office at

Dear Mr***,
I apologize for any confusion, we will make sure your information is taken out of the system. For your information, we do not use robo-dialing, we are a local family owned business who is highly ethical and abide by all laws including DNC. ,
Thank
you for your feedback and this matter will be resolved
Sincerely,
*** ***
GCI Solar

Dear Mr***, Thank you for your feedback, after an extensive and thorough investigation, we have dealt with the situation in the most serious and judicious way. This is obvious NOT how we conduct business as we pride ourselves as being a high quality, ethical and morally bound
organization. We have reinforced our strict guidelines on customer service and violations of our policies will result in penalties that lead to terminationWe apologize for your experience and we will send you a gift card to humbly apologize and thank you for bringing this to our attention Sincerely, *** *** GCI Solar

Dear Mr***,
We are a long standing company with over years of experience in residential home improvement projects, we pride ourselves on providing excellent customer service. Please contact *** at ###-###-#### to discuss, I'm a bit perplexed on why you have not reached out to us first so we can work on resolution to your issue prior to writing and filing a complaint with the Revdex.com. We are here to help and will be more than happy to do a thorough analysis of your issue
Please contact us
Thank you for your business and we look forward to working with you
Sincerely,
*** ***
GCI Solar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr. ***,
Thank you for reaching out to us with your issueI have reviewed
our records and found that we had called you once and upon your request immediately noted in our system to stop all future calls. We take all requests of this nature very seriously and would not continue to call after your request to be taken off the calling list. I've doubled checked our records and have found that to be accurate. I will again reiterate to our team and the system to reconfirm the removal of your number from all calling lists
I hope this resolution will satisfy you
Thank you again for your feedback
Sincerely,
*** ***
GCI Solar

Dear Mr***,
I apologize for the miscommunication, we will immediately take your information out of our system
Thank you for your feedback and we're happy that you have gotten solar to help with our environment and to save you moneySincerely,
***
***GCI Solar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear bel
The company has only offered to hear my complaints directly, and I doubt they have any intention of resolving this problem or they would have contacted me. I will give them a call, but they have no motivation to do anything
Regards,
*** ***

Dear Mr***,I apologize for the mishap with your phone number, we will immediately delete your phone from our system.Thank you for notifying me of the error.Sincerely,*** ***GCI Solar

Dear Mr***,
I'm not understanding your reason for rejecting our resolution, we adhere by all DNC rules and will be happy to send you a copy of our DNC policy if you like, please confirmSincerely,
*** ***
GCI Solar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below GCI didi not say they intend to refer to the DNC List before cold calling others I will therefore make a complaint about GCI to the FTC
Regards,
*** ***

Dear Ms***,
I apologize for the inconvenience, we have take your name and number out of our system and will not be contacting anymoreThank you for your understanding and inputSincerely,
*** ***
GCI
Solar

Dear Mr***,
I apologize for the mishap with your phone number, we will immediately delete your phone from our systemThank you for notifying me of the errorSincerely,
*** ***
GCI Solar

Dear Mr***,
In reviewing the documentation of your project, the correct billing rate is vital in getting you the savings that you would see. Please note, SCE has a strict policy of only having the homeowner change their billing rate, at one time they allowed third parties to submit requests but ultimately needed the homeowner's direct confirmation and permission to changing over to Time Of Use (TOU). As for your system placement and installation quality, I've spoken with the service organization that did the system check for your solar, they had a disgruntled rogue employee that had been making inaccurate and statements thinking it would damage their reputation. This employee has been disciplined and apologized for making these statements. Again, we are willing to work with you on your billing issue but first and foremost we need your help to get you on Time Of Use (TOU billing with SCE)
I thank you for your business and look forward to resolving this issue, please feel free to contact *** at ###-###-#### as she is handling your file
Sincerely,
*** ***
GCI Solar

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response that I have increased my consumption is a blanket statement that GCI has provided previously It still does not address the issues which we have brought forward GCI's sales representative indicated we would receive no bill from SCE which is not the case At the time of the sale, GCI even indicated we will place more panels on your roof than needed to make sure you receive no bill Needless to say that did not work GCI indicated they would connect with SCE to place us on TOU and they did not do this initially Not until I complained did this happen The representative indicated in his rebuttal that they could not complete this task...very interesting because I gave GCI access to my SCE account and they were able to make sure I was placed on TOU but this did not happen until months into the contract So the statement from Mr*** is false Finally, MySOLAR (finance company) sent a representative out to fix a problem which was initiated by GCI's improper installation During this gentlemen's visit he also indicated that GCI did not place my solar panels in the most optimal position He indicated they should have been placed on the south side of my home and not exclusively on the west side of my home Once again, GCI indicated that the most optimal place to situate the panels was on the west Bottom line, they have not been truthful through this process and have not owned up to their mistakesResolution for me would be to have GCI come remove the panels from my home at this point
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason we do not except this proposed action is because when they designed the system, that we have, it was done with the information that was given to the salesman by PG&E in our presenceAfter the 1st year we received our Tru Up bill from PG&EAfter talking with an PG&E representative, she checked our previous years usage, & we were told that there, GCI's, system was designed to only cover half of what we actually needed. As far as my contacting "the leasing company" I did, and there option included GCI installing additional panels & they, GCI & My Solar (*** ** ***), were to work out the details which would meet with my approvalI don't think they actually discussed the problem
Regards,
*** ***

Dear Mr***,
I apologize for the miscommunication, I will make sure your number is taken out of our system.
Thank you for letting us know and again I apologize for our mistakeSincerely,
*** ***
GCI Solar

Dear Ms***,I apologize for the inconvenience, we have take your name and number out of our system and will not be contacting anymore.Thank you for your understanding and input.Sincerely,*** ***GCI Solar

Dear Ms. Julia S Ruggieri, Thank you for your input, we have made every effort to expedite your job, you installation is complete and now we are awaiting SDG&E approve to turn your system on, you will receive a joint email from SDG&E when they give you Permission to Operate (PTO)
and then your system can be turned on. We have made every effort to expedite your job and contacted you with updates throughout the process. Thank you again for your business and we are all now awaiting SDG&E for your PTO. Sincerely GCI Solar