Geico Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have enjoyed being with Geico, and I hope that nothing like this ever happens againI will be sure in the future to always get the agent's name in the future since every call is not recorded like I thought it was Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted] I am rejecting this response because: My initial complaint was directed to the Corporate Offices of Geico in Washington, DCand MrD [redacted] whom responded, is not in Washington, DCAgain, perfect example how customer issues and concerns are not addressed appropriatelyJack D [redacted] and his co-workers are listed in my initial complaint due to the reasons that I followed Geico's full coverage claim procedure, by acquiring an appraisal report provided by Geico's adjuster Michael O [redacted] , and serviced by an authorized body shopIf Geico is authorizing Jack D [redacted] and his affiliates to dictate repair policies once serviced, why wouldn't consumers be provided in writing, any precautions or unauthorized repairs prior to any repair services? Mr.D [redacted] and Geico, this is an illegal act of consumers rightsShould this circumstance be a policy for you to follow, please provide me and the authorized body shop with an original Customer Repair Policy AgreementIn this Agreement, it should state such reason you quoted in the Revdex.com's complaint response, as to why Geico is not covering ALL damageable expenses inflicted by Geico's insured policy holder.Please understand, not only has this matter caused vehicle damages but also emotional damages Regards, [redacted] ***

July 8, face="Times New Roman"> [redacted] Revdex.com of Metropolitan WashingtonDC and Eastern Pennsylvania K StNW, 10th Floor WashingtonDC20005- Case #: [redacted] Dear ***, We have received your order to stop solicitation mailings to [redacted] addressWe apologize for any inconvenience this may have caused The address is now on our Do Not Mail opt out file, and as per our standard practice we have suppressed it from mail marketing campaignsWe continuously monitor the integrity of our mail opt outs and their application to mail marketing campaigns to ensure opt outs are not mailed for marketing purposes in the future We apologize for any inconvenience, and if you have further issues with receipt of GEICO marketing mail I would be glad to assist you directly in correcting the issue Sincerely, [redacted] Database Marketing Coordinator [redacted] ###-###-####, extension ***

April 18, Dear ***,We received your correspondence dated April 12, 2014, regarding the above-noted complaint.We have not included any personal identifying information in our response as you requested.We attempted to contact our insured by telephone; however, we were unsuccessful.On January 31, 2014, we received notification through the LexisNexis Risk Alert service that our insured’s year-old brother obtained a driver’s license with our insured’s addressOn February 13, 2014, we mailed and e-mailed letters to our insured, asking that she contact us regarding the potential unlisted driver in her householdWe did not receive a response, and we added her brother to the policy effective March 4, We sent our insured an explanatory letter, confirmation of the endorsement, and an updated billing schedule on March 4, 2014.On March 16, 2014, we spoke to our insured regarding this matterWe informed her that we would require proof that her brother was insured elsewhere, or lived elsewhere, before we would remove him from the policySince our policy is a family automobile policy that provides coverage for resident relatives, we consider family members in our underwriting and rating processWhen an insured requests the removal of a driver with surchargeable driving activity, we request proof of other insurance or proof of other residence prior to removing the driver from the policy.On March 25, 2014, we received proof that our insured’s brother had other insurance as of March 6, We changed her brother’s status on the policy to “other insurance” effective March 6, 2014, which removed the surcharge for his driving activity.We regret that we are unable to refund any overdraft fees generated as a result of her March 19,2014, payment since the automatic payment was authorized through our insured’s Electronic Funds Transfer payment plan, and we sent our insured notification of the addition of her brother and the payment amount in advance.We trust this information is sufficient to allow you to close your filePlease call [redacted] , Customer Service Director, at ###-###-####, if you have any further questions.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I have had Geico for many, many years as my insurance provider I have never had to submit any insurance claims, nor have I ever missed a payment I have been a loyal customer and this is how I am treated?? This is totally unacceptable! It's bad enough that every time my policy renews the price goes up, through no fault of my own but because apparently the area I live in gets more and more high risk The lack of customer service and understanding in this situation is appalling I will be changing to a different insurance carrier as soon as possible, the fact that they are willing to lose a long time customer over a $fee speaks volumes, and I will be informing many people about the way I've been mistreated by Geico Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:---------- Forwarded message ----------From: [redacted] , [redacted] * < [redacted] >Date: Thu, May 8, at 11:PM***,The only reason Geico has a statement is because I called in and requested one to be takenMy reason for requesting one is because when I spoke to my Geico representative I was told that I needed to contact the other insurance and get a hold of themBecause I only have liability they are not allowed by law to assistI felt very puzzled by this because I thought that as a customer I was paying for this serviceI ended up calling the other insurance myself and they were surprised to hear that my insurance did not want to get involvedThe opposing insurance asked me if I could write a statement or if I could send them the recording of the one my insurance had recorded.The problem was I didn't have oneSo, I called my insurance to get oneI am not an insurance broker; I am not an expert in this fieldI did not feel like I was supported properlyThey said that by law they could not assist me and that I had to figure it out with the other insuranceI ended up doing everything I was asked by the opposing insurance and moreI even called my insurance and asked them if there was anything they needed from me Furthermore, I was always the one to call inI was not informed of any new informationWhen Geico found out the opposing party was not going to admit fault they said they were going to submit a claimGeico clai [redacted] they could not reach the other insurance and I find that hard to believe since I personally called them many times and sorted my information outI feel like I paid for nothing because in a time of crisis when I thought I had a reliable service I found that I was aloneI called in again and asked what I could doI am not at fault in this accident and my insurance is doing nothing to protect meThey didn't even ask me for pictures or even come to look at the carAs long as they don't have to pay for anything they are satisfiedI was told that my insurance Geico clai [redacted] that they will not pay for anything because I'm not at faultSo, the other party said they will not pay for anythingThe problem is that nothing happened to the other parties car so it's no big dealWhile I had to pay for a tow truck to take my car home and now have to pay to fix my carI am extremely dissatisfied with geicos service.Sincerely, [redacted] Regards, [redacted]

July 23, Revdex.com Attn: Anita Horne K StNW, 10th Floor Washington, D.C 20005- Re: [redacted] Case No [redacted] Dear [redacted] ***: This is in response to your correspondence received in our Washington, D.CExecutive Offices It was referred to the Dallas, TX Regional Office for a reply In reference to our response dated July 21, 2014, the decision to deny [redacted] s’s bank fee reimbursement has been reviewed and we will reimburse his $bank fee We trust this information will allow you to close your fileIf you need additional information please contact Jerry M [redacted] by telephone at ###-###-#### from 8:am to 4:pm CST or by email at [redacted] Sincerely, Greg J [redacted] Assistant Vice President Enclosures Cc: [redacted] [redacted] [redacted] , ** [redacted]

March 12, Dear ***:Thank you for your March 4, e-mail regarding [redacted] ***’s complaint [redacted] asked that I respond on his behalf and I welcome the opportunity.** [redacted] has spoken with our management staff on many occasions the past few weeks concerning this complaintWhen we honored a request by ** [redacted] to make a change in the inception date of her policy, it caused a change in her payment schedule which was fully explained to her by e-mail and conversations with our staff** [redacted] said she did not receive our e-mails; however, our system shows they were delivered to her e-mail address in our filesShe has also confirmed the address is correct.We debited ***’s account one time for $on 02/20/She should check with her financial institution if her records show we made two debits in that amount***’s policy is current and she would be placed in arrears if we provided her with a refund; therefore, as she was previously advised, we will not provide a refund as it is against GEICO’s business practice to knowingly cause a policy to be in arrears.I hope this information has been helpfulPlease contact my associate, [redacted] ***, at ###-###-####, extension ***, if you have further questions regarding this matter.Sincerely,

April 24, To Whom It May Concern:Thank you for your inquiry of April 14, 2014On February 11, we learned that a [redacted] belonging to our policyholder, ** [redacted] had been damaged in a collision while being driven by ***’s fiance, [redacted] On February 11, 2014, our adjuster, [redacted] , advised ** [redacted] that this would be an at-fault loss and the damages would be covered under the collision coverage of the policy with the applicable deductible.On March 17,we approved damages in the amount of $2,less the $deductible for a payment of $2,We advised [redacted] of the approval for $2,and issued paymentSupplemental estimates were submitted for approval and payments were issued in the amount of $1,and $on April 14, and April 18, respectivelyThe deductible will apply since ** [redacted] was responsible for the accident.We sincerely regret any inconvenience ** [redacted] experienced during our handling of her lossWe believe that we handled her claim appropriately and in accordance with the provisions of her policyIf you have any questions, please contact [redacted] , Claims Manager, at ###-###-####.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I was already given a letter like this to present to the DMVThey said they would not accept a letter only a SR-dated when I started the policyI called one of your representatives while I was at the DMV to request the SR-properly dated but my request was rejectedThey also informed me that they will not return the money I paid to have my license reinstatedI want Geico to accept responsibility for this mistakeI had given Geico multiple opportunities to correct the mistake and provide me with a SR-dated when I started my policyI had to miss a day of work and pay $for this mistakeIf your representatives would have sent me a SR-dated when I started the policy it could have been corrected while I was at the DMVI have paid over $to keep my policy current and all I expected for Geico to do was to show proof to the DMVI had to pay higher premiums due to the lapse in my license and $to reinstate and $in lost wages by missing workI will be filing suit in small claims if i'm not compensated for this error by GeicoI want other people to be aware of Geicos disregard for my personal well beingI paid you $dollars to have insurance and its ridiculous for you to not send proper proof to the DMV and as a company you feel you should not be held accountable! Sincerely, [redacted]

Dear [redacted] ***, I apologize for the all the confusion as a result of the numerous valuation reports. The report the customer is referencing is not the initial total loss report that was run on the vehicle and the report referenced simply added vehicles to the original report for illustration purposes only. Those vehicles were not used to calculate the market value of the vehicle and “are represented for information purposes only.” The original valuation ran on September 4, 2014 is available for you and can be e-mailed or mailed to you from any of our office locations. The additional vehicles that were added in subsequent valuation reports and those removed from the original report, had providing the customer with a more accurate valuation of his vehicle. This was not done to undercut the settlement value, but rather to provide the customer with the most accurate value of the vehicle possible. Again, the report originally referenced states “the comparable vehicles are presented for information purposes only” and furthermore is not the first report run on the vehicle. The final report provided to the customer increased the vehicles base value by $626. Again, we apologize for any confusion that the difference in the numerous valuations caused. However, we feel that the final offer was a fair one. We will immediately review any additional information provided by the customer, to ensure that our settlement value is accurate. If you have any further questions, please contact Auto Damage Manager Kyle S [redacted] at ###-###-####. Sincerely, Phillip G [redacted] Regional Auto Damage Director

This will acknowledge receipt of your October 14, inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that [redacted] L [redacted] was listed as the named insured on the above policy, which was cancelled on October 12, at the request of Ms***.On September 6, the insured contacted GEICO via telephone to request a premium quote for the addition of her teenage son ( [redacted] A [redacted] Jr.) to the policySince the insured indicated that her son is a resident of her household and he recently obtained his driver’s license, he was added to the policy as an occasional driver effective September 7, Enclosed is a copy of the updated policy declarations that were issued on September 7, informing Ms [redacted] of her son’s addition to the policy, and the revised premiumIt is GEICO’s position that since our company writes a Family Automobile Insurance Contract, we are legally liable for all licensed operators that are members of the insured’s household and or licensed operators that are given permissive use of the insured’s vehicles unless they have other insurance coverageAccordingly, our company is requesting proof of other insurance for Ms***’s son in order to remove him from the above policyThe appropriate premium refund will be provided to Ms [redacted] upon receipt of the requested proofSince there appears to be no valid complaint against GEICO, we ask that this be removed from our recordIf you require further assistance with this matter, please contact the undersigned at ###-###-####Very truly yours, Brian O [redacted] Executive Office

May 22, Dear [redacted] ***:Thank you for your letter of inquiry dated May 18, 2014.This loss was reported on April , by [redacted] the driver of our insureds vehicle [redacted] reported that while he was traveling in the first of three lanes a tire came off a vehicle in the third lane and rolled into [redacted] ***s vehicleGEICO immediately advised [redacted] that he was not at fault for this loss[redacted] indicated that he would prefer to file through the at fault partys insurance carrier, [redacted] InsuranceOn April , we contacted [redacted] on [redacted] **s behalf and submitted the claimOn April , 2014, [redacted] contacted GEICO to advise that he wanted to now file through the collision coverage on his GEICO policyWe setup an inspection at [redacted] s tow yardWe advised [redacted] that there was no rental coverage available under his policyOn April 17, 2014, GEICO completed the estimate on [redacted] ***s vehicleWe spoke with [redacted] on April 18, and he advised that [redacted] insurance was denying liability due to the tire on the at fault vehicle being put on improperly by a body shopWe again advised that there was no rental coverage on the policy however we would be able to submit his out of pocket rental expenses in our subrogation demand to the at fault party.On April 19, 2014, [redacted] contacted us to advise that his vehicle needed to be moved from [redacted] s towing to [redacted] for the repairsWe were able to get a release and charges from [redacted] Towing on April 21, and we then moved the vehicle to [redacted] On April 23, 2014, we again advised [redacted] that even though he didn't carry rental coverage we would submit his out of pocket rental expenses in our subrogation demand to the at fault party whether it be [redacted] Insurance or the body shop who completed the faulty repairsOn April 28, 2014, we received a supplement request form from [redacted] We completed the supplement estimate on May , On May , 2014, we received a second supplement request and we completed the second supplement estimate on May 10, [redacted] Insurance has denied liability for this claim due to faulty repairs but they did tell GEICO that Auto Care Plus has accepted liability as they did complete a faulty repair [redacted] is insured with the [redacted] ***We have begun our subrogation process and we contacted [redacted] on May 20, and advised that we would attempt to subrogate for her $in out of pocket rental charges.GEICO's auto damage adjuster, [redacted] made a follow up call on May 20, and [redacted] indicated that she had picked up her vehicle on May 19, She had no further questions or concerns at this time.lf any additional information is needed, please contact [redacted] , Claims Director at [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:MrL***'s description of the events he is reading/recalling from notes is clearly one sided and factually incorrectDespite my numerous calls to Geico, it took them days to have someone inspect the damages to my vehicle.No amount of "sorry for the inconvenience" will make me whole my lost time, mileage, wear and tear to my vehicle, cancelling of a client appointment and loss of business from that appointmentNo NYS law inhibits or prohibits Geico from waiving the deductibleThe claim, as first filed, states exactly why the complaint was filedShould no agreement be reached, as told to Geico on numerous occasions, a claim is awaiting being filed with the local small claims court in my jurisdictionShould MrL [redacted] wish avoid litigation, I would hope he would take this complaint more seriously rather than read notes, state inaccurate timelines and never follow up with the wronged party to get the correct/full version of the events.P.S.Geico is also refusing to provide me with a "Letter of Experience" which is a standard industry term and documentAnother complaint will be filed accordingly Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There is no explanation as to why Geico over doubled my sixth month premium, from $to $939.78, and renewed my contract before the previous sixth month contract that was paid in full was completed Stating that the rates are higher in the rural area in Georgia that I moved to is inaccurate information I worked with a broker that found a sixth month premium with the exact coverage for less than my original six month premium from Geico (less than the $for sixth months) I did receive a call and a voicemail from [redacted] on September 16, She stated that she received the complaint from the Revdex.com and would be responding She also apologized that a manager never returned my previous calls.I still feel that I should be refunded the $that Geico overcharged me My sixth month premium was paid in full and the rates should have decreased, not increased, from my move from ***, Ohio to [redacted] , Georgia Regards, [redacted] ***

June 05, class="**oNormal"> Revdex.com Of Metropolitan Washington, D.Cand Eastern Pennsylvania K St NW, 10th Floor Washington, D.C20005- ATTN: [redacted] ID: [redacted] Re: [redacted] Dear ** [redacted] ***: We received your letter regarding *** [redacted] ’s concern with a scheduled payment being withdrawn from her checking account causing a Non-sufficient Fee on her policyWe thank you so much for giving us the opportunity to address and resolve her concerns Immediately upon receipt of this correspondence we reached out to *** [redacted] by phone to apologize and explain why we attempted to extract the scheduled $from her checking account on April 30, *** [redacted] called GEICO on April 29, to make a full payment on her motorcycle policy She was currently enrolled in Electronic Funds Transfer with her checking account and an extraction was scheduled to process on April 30, At that time we did not explain to *** [redacted] , due to the time between the payment made and the scheduled extraction, we were unable to stop the withdrawal from her account We spoke with *** [redacted] ’s on June 3, and explained why the extraction occurred and that we are crediting her account $for the non-sufficient fee incurred *** [redacted] advised that she is appreciative of GEICO’s help and happy to continue insuring her motorcycle with us If there are any further questions or concerns we will be more than happy to assist Please feel free to contact [redacted] at ###-###-#### or send us an email at [redacted] for additional questions or requests Sincerely, [redacted] Virginia Beach Regional Office GEICO Indemnity Insurance Company NAIC #***

August 6, Revdex.com OF METROPOLITAN WASHINGTON DC AND EASTERN PENNSYLVANIA K STNW , 10TH FLOOR WASHINGTON DC 20005- ATTN: [redacted] Re: Policy Number: [redacted] ID Number: [redacted] Re: [redacted] Dear ***: This is in response to your email of July 30, 2014, addressed to Tony N [redacted] of GEICO Your letter has been referred to me for response as the Accounts Receivable Department is my responsibility As stated in out prior letter of July 28, 2014, we originally allowed storage credit from August 28, to October 9, That credit was for $ When [redacted] disputed the allocated time of storage with or Service Supervisor on November 4, 2013, we allowed an additional credit of $ The total credit allowed for suspension of coverage was $ This does not negate the fact that the November installment amount due of $was disputed on March 24, 2014, when we were clearly advised during our three way conversation between [redacted] and his financial institution that the payment would clear This is a legitimate debit for coverage provided and will be pursued This is our final response to this complaint and we trust that this information is sufficient in order to allow you to close out this complaint If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext*** Sincerely, Barbara C [redacted] Customer Advocate

They are as disorganized as a company can beUnless you fit a profile that agrees with their systems, they can't help youI really try to be a Geico customer, but they are just an awful company After over yrs with Geico I finally gave up on themGeico is unable to keep a customer that has cars in different statesTheir systems can't understand such thingAfter going back and forth a million times, Geico splitting my policy, taking away my multiple car discount and many others, I gave upThey kept sending me letters to provide proof of residency in both states (which I am only a resident in one), and threatening to cancel my policyFor months I explained to them that they split my policy and I was only a resident of VA with car in VA and car in NCThey then send me another cancelation notice due to "misrepresentation" because they can't read their notes that I tried everything I could to keep my cars noted where they areI am tired and will pay more to have ANY other insurance now

In handling my claim, I've mostly spoken with Courtney My experience thus far has been negative and has led me to consider a competitor company for my insurance needsMy initial conversation with Courtney was very upsettingCourtney called to take a recorded statement from me regarding the accidentAfter the recorded portion of the call, she proceeded to tell me that I was at fault for the accidentWhen I asked for an explanation, she suggested a few times that I read a driver's manual and that no matter who I talked to the decision was the same Her response was very mater-of-fact and lacked empathyShe stated that she had all of the information that she needed and there was nothing I could provide (e.g., witness statement, police report) that could sway the decisionI also spoke with Courtney this morningWhen she answers the phone, she tells me that she just got to work and that she's going to have to place me on holdI didn't think it was professional to let me waitI would have left a voice message so that she could call me once she's collected herselfHer tone today was VERY condescending and smug.She tells me that the auto adjuster will let me know if Geico will cover the cost of my car having been stored at the tow yardI explained to her she should have given me that info during our initial conversation because I could have handled things differently or had the car towed to my home I've never had a major accident and this experience has left me despondentIn speaking with this young lady, she will not let you speak on your behalf and will suggest to you that you need to calm down even if you have not risen your voice or used inappropriate languageI will be moving my business elsewhere once this experience is over