Geico Corporation

called geico to get car insurance paid over phone with debit card they took the payment out 3 times and trying to say they dint an don't want to pay it back

May 19, 2014
Dear [redacted],I am writing in response to your 5/8/2014 inquiry regarding [redacted]s total loss settlement,[redacted] is asking for reimbursement for the full amount of the endorsement on his policy for aftermarket wheels and tires in addition to the total loss...

settlement for the value of the vehicle. [redacted] was informed by GEICO supervisor [redacted] and by GEICO adjuster [redacted] that the policy endorsement of 2500 is used to determine the replacement cost to indemnify him when the vehicle is a partial loss (repairable). In the case when the vehicle is a total loss, we list the upgraded wheel type in the vehicle options to determine the value since the endorsement price does not have an impact on the actual cash value of the vehicle. This is also defined on the policy endorsement amendment: Our limit of liability will not exceed the less of the actual cash value of the listed items or the actual case value of the vehicle.”We apologize that [redacted] felt that our adjuster was rude and nasty.” It is never our intent to exhibit anything but fair and respectful service. The discussion around the policy terms was to inform [redacted] of how the claim was to be handled and not to upset him in any way. Again, please accept our apologies.If you have any further questions or require any additional documentation feel free to contact our field manager [redacted] at [redacted] or [redacted].Sincerely,

May 25, 2014  
Dear [redacted] —I have recently received your complaint response letter dated May 16, 2014 declining my request for a GEICO refund or credit on overpayment of my familys car insurance, as well as a copy of your letter to the Revdex.com of Washington, DC. Please do not consider my file closed; I will continue to labor this complaint until it is honestly and fairly resolved.
You have stated that, on August 23, 2012, when I requested to have [redacted] removed from our familys car insurance, your customer service representatives gave me the option to exclude the driver in question by signing a Named Driver Exclusion (NDE) endorsement.” This was not the case; the offer of my signing [redacted] off our plan with a legal form provided by your company was only made to me on April 5, 2014. was told in August 2012 that I had two options to remove [redacted] from our plan;
• Have [redacted] move out.• Have [redacted] give up her drivers license.
I was told to let GEICO know when [redacted] moved out, and GEICO would change our familys car insurance at that time. I was not offered any legal document from GEICO that would allow me to sign her off our insurance. If I had been offered this option, I would have taken action at that time.
In April 2014, when called and asked about removing [redacted] from our policy, this time, your customer service representative told me that there was actually an option available to me: the NDE form, but this recourse was only available in extraordinary” circumstances and that it was only available through another department at GEICO. When requested the form, I was told it would be emailed to me that day. It never came, and after a week, I had to call GEICO back and request the form again. For this reason, there was a delay in returning the form to your company,
Because my version of my conversations with GEICO is not the same as your corporate explanation (which I consider glib and inaccurate), would you kindly provide me and the WA State Office of the insurance Commissioner with transcripts of ALL of my conversations with GEICO from August 23, 2012 until May 1, 2014 so that the truth can be day-lighted and this complaint can be honestly and fairly resolved.

July 2, 2014
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[redacted]
Revdex.com
1411 K. Street NW, 10th Floor
Washington, D.C.  20005-3404
 
Re:       File Number:               [redacted]
            Policy Number:           [redacted]
            Complainant:               [redacted]
  
Dear [redacted],
 
This is in response to your July 1, 2014 correspondence.  **. [redacted] initially obtained a quote via the Internet.  On April 25, 2014, he called us and provided his credit card information to purchase a policy.  We ordered a motor vehicle report to confirm the driving record originally reported.  Due to additional activity on the report, the rate changed to $421.92.  Policy documents were issued on April 26, 2014.
 
Our underwriting department reviewed **. [redacted]’s request for an affidavit of insurance and certificate of financial responsibility on April 29, 2014.  We discovered that the policy did not correctly reflect **. [redacted]’s December 11, 2013 accident.  The rate changed from $421.92 to $644.64 due to a change in company placement as a result of including the accident.  We strive to make every quote as accurate as possible and sincerely apologize for the inconvenience that **. [redacted] may experience.  The current premium at $644.64 is an accurate rate for **. [redacted]. 
 
On June 17, 2014, **. [redacted] spoke with a supervisor in our customer service department and elected to continue with his policy.  If additional information is needed to close your file, please contact Bertha Bond at ###-###-#### or [redacted].
  
Sincerely,
 
 
[redacted]
Assistant Vice President

May 20, 2014Dear [redacted]:I am writing to you in response to [redacted]’s concerns outlined in your May 19, 2014 communication.GEICO Insurance Agency, Inc. (GIAI) is a sales agent for [redacted] Insurance. As an agent we must abide by the rates, rules and guidelines set forth by the...

carrier. All billing and refunds are handled by the carrier.[redacted] has confirmed that the previous payment received from [redacted]’s mortgage company has been sent back to the mortgage company on May 14, 2014.[redacted] is on a direct bill with [redacted] and future billing will be provided directly to her.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,

May 13, 2014
Dear [redacted]:We received your letter dated regarding [redacted]’ concerns.We believe [redacted] is correct in the fact that we erred in backdating the coverage for his 2006 [redacted]. We have corrected this error and have credited his policy $371.36. This credit...

is for the additional premium he was charged for insuring this vehicle from April , 2013 until April , 2014.We have attempted to contact [redacted] to inform him of our decision. Currently [redacted] policy is cancelled. We need [redacted] to contact us and confirm if he wishes to continue this policy or if he has obtained other coverage. If [redacted] wishes to continue this policy, we will gladly reinstate his coverage without a lapse.If you need additional information regarding this matter, please contact [redacted], at [redacted], extension [redacted].

Dear [redacted]
 
Thank you for your recent inquiry.
 
We have resolved our insured’s concerns prior to the receipt of this letter.  We were able to negotiate and agreed upon repair cost to resolve the additional items requested.  We were unable to pay any additional rental above the policy limits, to which the customer understands and has agreed to pay. 
 
If you have any further questions, please contact [redacted], Auto Damage Manager, at ###-###-####.
 
Sincerely,
 
 
[redacted]
Regional Auto Damage Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
Dear [redacted],
Regarding: Geico
Claim Number: [redacted]
Revdex.com file number : [redacted]
This is in response to [redacted]’s letter to your office
regarding my claim and complaint with his company, Geico. It is true that Randy
Hominda and I met on July 8th 2014 to talk about the concerns I had
with my 2004 [redacted]. Randy and I talked about the issues that I was
having with the way Geico has handled my claim. Randy did agree that Geico had
a communication issue because of the amount of agents involved in my case. By
the end of this conversation he did apologize for the confusion. The fact is
that I was never offered the chance to send my vehicle to the shop of my choice
and Randy said the reason for this was because of the amount of time and people
it took to come up with a plan of action for my claim.  I did not even realize that my SUV was going
to be repaired until Lisa A[redacted] , My Geico damage adjuster,  told me that the motor was out of the truck
and that the repair process had already started.  
As far as the value of my vehicle is concerned, Geico did
value my 2004 [redacted] at $10133.79 but, as far as the amount Mr.
N[redacted] says was spent to repair my vehicle, $3648.09, is wrong. The total amount
of my last invoice was $8042.49. This figure does not include the repairs that
are currently being performed at [redacted]. Is it an ethical practice to
spend almost as much as the vehicle’s worth to repair it? I’m a person that
purchases a new vehicle every two years. Thanks to [redacted] and Geico I will not
be able to do this with my [redacted] since its value has been severely diminished.
I also have an issue with the reliability of this [redacted]. Since so many major
components have been replaced I’m not confident in the ability the SUV will
have to last as long as I need it to without running into another issue caused
by this nightmare. I firmly believe that if I would have been given the opportunity
to have this repair done by a shop of my choice we would have known the extent
of the damage prior to spending almost 80% of the total value to complete the
repair, which by the way was not complete. These figures do not include the
repairs currently being done.  I would
like to reiterate that I am not confident in the reliability of this vehicle.
I filed this compliant because of the way I was treated by
Geico representatives. Since I voiced my concerns to Geico Customer Support,
Lisa A[redacted] and Kyle H[redacted] have treated me and my wife with an obvious
negative tone in their voice and I don’t feel that a company that sells itself
as being among the best in customer service should allow employees to treat
loyal policy holders as I was treated. If Geico made the error then Geico needs
to stand behind its own claims and make this customer satisfied. I also feel that if Geico stands behind the repairs and appraised value they should buy it from me for the appraised value. 
If you have any questions or concerns to my response, please
feel free to contact me at ###-###-####.
I will attach supporting documentation to my response for your
review.
Very Respectfully,
[redacted]

August 22, 2014Dear [redacted]:
We have received your letter requesting assistance on behalf of [redacted]. I welcome the opportunity to respond to her concerns.A review of our policy records indicates [redacted]’s daughter contacted us on April 21, 2014 to explain her...

mother’s intention of cancelling her policy. Regrettably, due to privacy regulations, we are unable to discuss or confirm any specific information relating to Stansbury’s policy at this time. As outlined in her letter to the Bureau, [redacted] later contacted us to cancel her policy and our supervisor cancelled her policy effective April 21, 2014 based on her daughter’s call to us.We have reviewed the circumstances and handling of [redacted]’s cancellation request upon receipt of her letter to you. As a matter of customer service, we have cancelled her policy as of June 1, 2013, the occurrence date listed on her letter. A total refund of $667.98 will be sent to [redacted] [redacted] in 10 to 14 days.
We sincerely regret the difficulty this matter has caused [redacted], and wish to thank her for allowing us the privilege of being her insurance provider for the past 17 years. I hope this information is helpful in resolving [redacted]'s concerns. If you have any additional questions please contact my associate, Jason R**, at [redacted], extension [redacted].Sincerely,
Maria S[redacted] Assistant Vice PresidentGEICO General Insurance Company

Dear Ms....

[redacted],
We received your correspondence dated April 11, 2016, and have not included any personal identifying information. We attempted to contact our insured on April 12, 2016, and April 14, 2016, however we were unsuccessful in reaching them.
On June 15, 2015, a notice was mailed advising our insured that after a review of her automobile policy, a motor vehicle report indicated that her spouse’s driver’s license is currently revoked. We advised that in order to continue the policy, proof of license reinstatement would be required. Our insured contacted us by email on August 12, 2015, requesting we remove her spouse from the automobile policy, Our internet customer service representative made her aware that in order to remove a driver from the policy, we would require proof of other coverage She was also advised on April 12, 2015, that documentation was still needed showing the reinstatement of her spouse’s license in order to avoid non-renewal of her policy.
Our insured replied on August 17, 2015, and advised that her spouse would not have his license reinstated any time Soon and that he would not be driving any of her vehicles due to their separation, Our internet customer service representative advised our insured that due to the complexity of her request, our insured must call us to complete her request. We do not have any record of our insured contacting us and we did not receive the required documentation requested. A notice was mailed on November 13, 2015, by Post Office Receipt Secured, advising our insured that due to failure to provide proof a valid driver’s license for her spouse, the automobile policy would terminate at 12:01 A.M. on January 20, 2016.
Our records reflect from the inception of our insured’s policy, January 7, 2013 through January 20, 2016, there has been no lapse in coverage. We apologize for any misunderstanding however as we advised our insured, we must either proof of other coverage for our insured's spouse or proof his license was reinstated. If additional information is needed to close your file, please contact Cindi T[redacted] at ###-###-#### ext, 2515 or [redacted].
Sincerely
Heather M[redacted]
Assistant Vice President

July 18, 2014
Dear **. [redacted]:We have received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. I am happy to provide you with the following response.Our records reflect that your policy was canceled effective 06/16/14 as a result of your...

06/15/14 telephone request. This cancellation resulted in an overpayment of premium in the amount of $732.29. The last payment received on your policy was a debit card payment of $300.00 on 06/10/14. When a refund is greater than the last payment made, a paper check refund is generated and a 15 day hold from the date the payment was received is placed on any subsequent refund. Because that payment was received on 06/10/14, the refund was held until 06/25/14. A refund check in the amount of $732.29 was sent on 06/25/14. Our records reflect this refund check has been cashed as it cleared our account on 07/07/14.**. [redacted], I hope this is helpful in understanding our refund procedures, and I am sorry that we have lost you as a policyholder. If you have additional questions, please call our analyst, [redacted], at ###-###-####, extension [redacted].Sincerely,

August 14, 2014
 
[redacted]
Revdex.com of Metro
Washington DC & Eastern Pennsylvania
1411 K St NW, 10th floor
Washington DC 20005-3404
 
 
RE:                              10147840
Insured:                       [redacted]
Policy Number:            [redacted]
NAIC:                         [redacted]- GEICO Indemnity
 
Dear [redacted]:
 
We have received **. [redacted]’s rejection to our original response. We apologize that **. [redacted] does not feel that we addressed his complaint; however, he did not indicate that he made two calls to GEICO on July 24, 2014. He only requested to be reimbursed for the time spent attempting to cancel his automobile insurance.
 
Our original response is based on the policy documentation regarding the cancellation of the policy.
 
Additional review from the agent’s call records indicate that **. [redacted]’s call came in at 7:54:02am EST and ended at 7:55:53am EST. The call lasted a total of 111 seconds. **. [redacted] was on hold a total of 56 seconds. The phone records indicate that the caller hung up first. The highlighted call is for **. [redacted]. Please see the below record.
 
Call Start Time
Call End Time
Duration
Talk Time
Hold Time
Call Segment
Who Hung Up
7:39:27
7:43:04
217
215
0
New Inbound ACD Call
Caller Hung Up First
7:43:07
7:48:56
349
348
0
New Inbound ACD Call
Caller Hung Up First
7:49:40
7:54:01
261
259
0
New Inbound ACD Call
Caller Hung Up First
7:54:02
7:55:53
111
54
56
New Inbound ACD Call
Caller Hung Up First
7:56:09
7:59:49
220
218
0
New Inbound ACD Call
Caller Hung Up First
 
 
GEICO strives to provide excellent customer service to our policyholders. We apologize that **. [redacted] feels that it was difficult to cancel his automobile insurance policy. Prior to cancelling a policy, our agents will question the reason for leaving and try to resolve any issues.  
 
I hope this information will assist you in resolving this matter.  If additional information is required, please contact Terry Blanks at ###-###-#### or via email at [redacted]. 
 
Sincerely,
 
 
Kathy ** A[redacted]
Director, Service
 
cc: file

Dear Ms. [redacted]:

Thank you for your recent inquiry. Claims Supervisor Christopher B[redacted] attempted to reach Ms. [redacted] to discuss her concerns, but was only able to leave a voicemail.


Because Ms. [redacted] started her policy with us shortly before the damage is said to have...

occurred, we are gathering additional information to independently confirm the date of loss. Once our investigation is complete, we will inform Ms. [redacted] whether or not we are able to provide coverage for the damages that she is claiming.

If you have any questions, please contact Nalini K[redacted] Claims Manager, at ###-###-####.


Sincerely,


J. Lee M[redacted] Jr
.
Assistant Vice President, Claims

Thank you for your June 27, 2016 inquiry.We sincerely regret any inconvenience this situation caused Ms. [redacted]. We agreed to pay 80% of Ms. [redacted]'s damages. Since Ms. [redacted] filed her damages with her carrier and there were unforeseen circumstances which caused her vehicle to...

remain in the repair facility for 51 days, we paid for 30 days of her rental fees, she paid for 11 days of the rental fees, and the repair facilities paid 10 days of the rental fees.Unfortunately, since we did not assist in the coordination of the repair process, we did have to determine why the repairs took so long and gather all three rental invoices. We issued a check to [redacted] on June 27, 2016, in the amount of $359.58 which is 80% of her out of pocket rental expenses. We also spoke with Ms. [redacted] to advise the check is on its way.
Should you have any further questions, please feel free to contact Claims Manager, Ashley M[redacted], at ###-###-####.
Sincerely,
Carl A T[redacted] Assistant Vice President

8">                                     ...⇄
                                        ...⇄                                             ...⇄ June 12, 2014
[redacted]
Revdex.com of Metro
WashingtonDC & Eastern Pennsylvania
1411 K St. NW, 10th floor
WashingtonDC20005-3404
 
VIA FACSIMILE: ###-###-####
 
RE:                              [redacted]
Insured:                       [redacted]
Policy Number:           [redacted]
NAIC:                        [redacted]-GEICO
 
Dear **. [redacted]:
 
Thank you for your recent inquiry dated June 5, 2014.  I welcome the opportunity to respond to **. [redacted]’s automobile insurance policy concerns.
 
Due to the length of time from the original quote, we are unable to verify the specific details provided.  **. [redacted]’s rate is correct based on the information provided at the time of his move. 
 
Automobile insurance rates are not constant and can be affected by any number of factors such as loss exposure in his area, use of the vehicle and the annual mileage driven.  After a review of  
**. [redacted]’s policy, I find the six month premium of $771.00 is correct.
 
It is not always possible to maintain the same rate at each renewal.  Effective April 5, 2014, GEICO applied an overall rate increase in the state of Georgia.  This rate increase was applied to **. [redacted]’s May 30, 2014 renewal.
 
GEICO strives to fulfill our commitment to provide the best customer service at the lowest possible cost.  I apologize if **. [redacted] did not receive the level of customer service GEICO expects from our agents. 
 
 
If additional information is required, please contact [redacted] at ###-###-#### or via email at [redacted].  Her office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. EST.
 
Sincerely,
 
[redacted]
Underwriting Manager

I am writing to...

you in response to Ms. [redacted]’s concerns outlined in your June 10, 2016 letter.
GEICO Insurance Agency, Inc. (GIAI) is a sales and service agent for multiple insurance carriers. As an agent we must abide by the rates rules and guidelines provided by the carrier. All rates and terms are set by the individual carrier.
Ms. [redacted] purchased a homeowner policy placed through [redacted] Insurance effective July 29, 2011. The policy has renewed annually until the 2016 term. GIAI has dissolved their agency agreement with ASI. ASI is non-renewing all current policies issued by GIAI. GIAI in turn is actively providing replacement policies with alternate carriers for consumers effective as of their renewal date.
Ms. [redacted]’s ASI policy will non-renew effective July 29, 2016. A replacement policy was put in force effective July 29, 2011 provided through [redacted] to provide her continuous coverage.
While this change was taking place, Ms. [redacted] contacted our office and advised that the residence should be covered as a condo and not a standard home. A new policy was issued with [redacted] to cover the residence as a condo effective June 10, 2016.
Ms. [redacted]’s ASI policy has now been cancelled effective June 10, 2016. A signed request is required by [redacted] to terminate a policy in the state of Georgia. As soon as Ms. [redacted]’s signed request is received the replacement [redacted] policy will be cancelled as of the effective date.
All policies were issued at the request of and with information provided by Ms. [redacted]. Each year a policy package was provided to Ms. [redacted] outlining the coverage provided. In 2011 the residence was presented to our office as a standard home. As soon as Ms. [redacted] informed our office that the residence was a condo, the coverage was reissued with the newly requested coverage.
If you have additional questions or concerns, please contact me at ###-###-####.
Sincerely,
Jeff B[redacted]
GEICO Insurance Agency, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Just correcting the info ... I was still a student back in 1995 I never said I had a driver licence in Illinois back then. I started driving in Illinois beginning from 2001 -2008
ok, If They were able to proof that I had a driver licence in ILinois with them back on 2003 !!!!!!!!! why they did not tell me ?!!!!!!!!!!... 
They kept telling me  in all of our conversation that I dont have any driving experience in USA and keep asking for the higher rate . 
They never waived the non driving experience rate!
Why they claimed when I made the policy  with them in the first time with them that it is a month by month rate and I can cancel anytime as I made it crystal clear that I m  going to leave the country for good soon 
Again ... I dont own a car ,,, I m just renting car from now and then. and this insurance is for non owner liability only  
If this merchant is straight forward why they are sending me different policies to pay for !! for non owners liability auto insurance .. 
It does not make sense to me when They rain my mail with letters indicating that I need to pay the following:::
$163 for a new policy 
$49  for an old policy 
yet they charged my credit card 
$137  
and all the above charges are only for this month  They are $ 349 for non owner  auto liability insurance /month >>> it does not really make sense. 
If Geico is a good company,,,  caring about their customer as they claim ,and they did not do a good job investigating my driving history as they claim it is ok ... Im not going to judge their performance. Im not obligating them to insure me as a customer. I just stated very clearly and very simply that I need to cancel my policy with them  as they are charging me way higher than what we  agreed upon in the first place  and the subject could be ended nicely this way however,  the response from their side is : Charging my "[redacted] credit card $137 ( I disputed this charge on my credit card and my credit card credit this back to me after sending them all these documents ) then when this happened  they sent me at home mails asking me to pay them $163  +$49 dollars 
And in their response they are regretting that I had hard time with them 
Just please if you regret it translate it into actions and stop bugging me and trying to get  my hard earned money from me 
I m now asking them to compensate the time they ruined and the frustration they caused me 
They need to pay me $2000  in compensation at least for the time and frustration and misleading false presentation and discrepancy in their documentation.
Thank you DEAR Revdex.com for fighting fraud and protecting the customer rights. 
 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  As stated previously, my current coverage with the new insurance carrier is the same as the coverage that was held with Geico.  The location is the same because both companies use my home address.  The frequency with which I use my vehicle has decreased, which was also reported to Geico when my address changed.  The rate should have decreased, not increased.
Regards,
[redacted]

April 30, 2014
Dear **. [redacted]:Thank you for your April 27, 2014 inquiry.The above referenced complaint arises from an automobile accident which occurred on November , 2011 involving **. [redacted] 2011 [redacted]. On November , 2011, **. [redacted] advised she would like to utilize the...

Collision coverage on her automobile insurance policy and file her automobile damages with GEICO because the adverse carrier, [redacted], had not yet accepted responsibility for the loss. **. [redacted] Collision coverage includes a $1,000.00 deductible for which she is responsible. On November , 2011, our auto damage adjuster inspected **. [redacted] vehicle and deemed it a partial loss with $3,923.95 in damages, including **. [redacted] $1,000.00 deductible.Also on November , 2011, our liability adjuster called the adverse carrier, [redacted], and was advised [redacted] did not have a valid policy in force for the tortfeasor, [redacted], at the time of the accident. The liability adjuster mailed an intent to subrogate letter to [redacted] advising we were pursuing her for the amount of **. [redacted] damages. **. [redacted] emailed us on Novemeber , 2011 and indicated [redacted] advised her they did not have a valid policy and **. [redacted] requested we pursue **. [redacted] for the damages.On November 10, 2011, our subrogation adjuster sent a demand to [redacted] advising we were seeking payment from her for the damages caused in this accident. On the same date, a letter was sent to **. [redacted] advising her of the subrogation process against an uninsured third party.On November 14, 2011, [redacted] called in response to the letter received. She indicated she disputed the facts of the accident. Over the next several weeks, our liability adjuster further investigated the facts of the accident by obtaining a recorded statement from **. [redacted] regarding the loss and attempting to obtain a statement from [redacted]. Our liability investigation revealed [redacted] was responsible for the damages to **. [redacted] vehicle.On December 23, 2011, our subrogation adjuster forwarded the file to a collection agency in an attempt to collect the debt from [redacted] because she had been unresponsive to our attempts to collect the debt. **. [redacted] was advised of this on the same date.On February 10, 2012, our subrogation adjuster advised **. [redacted] the file was still with the collection agency and they were actively pursuing. On March 29, 2012 the file was moved to a second collection agency in an attempt to recover from [redacted] for the damages.Our subrogation supervisor closed the recovery file on April 26, 2012 because we had placed with two collection agencies and there had been no response. A letter was forwarded to **. [redacted] advising her the file was closed and she could pursue [redacted] in small clai** court if she desired. This letter prompted contact from **. [redacted] in which our subrogation supervisor advised her we could not request a drivers license suspension for [redacted] because no police report was filed for the accident and because the facts of the accident were disputed.In an attempt to exhaust all efforts to recover for the damages, the file was placed with a third collection agency on June 27, 2012 but there was no response from [redacted] and no recovery. On July 20, 2012 the subrogation file was closed again.We sincerely regret **. [redacted] disagrees with our handling of her subrogation claim. We believe we exhausted all efforts to recover her deductible. Should you have any further questions, please contact [redacted], Payment Recovery Manager, at ###-###-####.Sincerely,?

June 2, 2014

class="InsideAddress"> 
Revdex.com OF METROPOLITAN WASHINGTON DC
         AND EASTERN PENNSYLVANIA                 
1411 K ST. NW
, 10TH FLOOR            
WASHINGTON DC  20005-3404
ATTN: ANITA HORNE
            
Re: Policy Number: [redacted]
            ID Number: [redacted]
        Re: [redacted]
 
 
Dear [redacted]:   
 
This is in response to your email of May 20, 2014, addressed to [redacted] of GEICO.  Your letter has been referred to me for response as the Accounts Receivable Department is my responsibility.  
 
Our records show that **. [redacted] called on May 5, 2014 stating that he could no longer afford the premium for his policy and requested that we not withdraw the current payment due of $94.97.  **. [redacted]’s policy was on the electronic funds transfer (EFT) method of payment.  **. [redacted]’s regularly scheduled payment had already been withdrawn on May 3, 2014. 
 
We have discussed the situation with **. [redacted].  He stated that he was under the impression that when he asked for the payment to be returned, that his policy would automatically be cancelled at the same time.  We have agreed based on the miscommunication with our Service Department, that we would cancel the policy effective May 5, 2014 as he requested.  The cancellation resulted in a credit of $136.38.
 
**. [redacted] reissued his policy effective June 1, 2014.  Therefore the credit has been applied towards the premium for the new policy.  We spoke to **. [redacted] on May 30, 2014 and advised him that he could leave to credit on his new policy premium, or we could reimburse it, whichever he chose.  He agreed to leave the credit on the new policy since it will allow him more time to secure funds to pay future installment premiums.  He has been removed from the (EFT) method of payment and will receive an invoice prior to the next installment amount due.
 
We trust that this information is sufficient to allow you to close out the complaint for our Accounts Receivable Department.  If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext. [redacted].
 
Sincerely,  
 
[redacted]
Customer Advocate
Centralized Services