Geico Corporation

Geico splite my policy in two no notice and when it came time to update to pay my policy they only updated one and not both so I have two months with no insurance with out nowing I have and issue. The mvd had to sent me a letter telling me they will be canceling my plates becouse geico did not renew it when I called to updated my new bank info two moths ago. No letters no calls, From them we had to receave notice from a 3rd party to find out. If the mvd did not send me a letter I would still be with out insurance and plates. Then when I called to talk to geico they claim its was not there fult for not updating there records when I called or splitting my policy without telling me.

They said I had to carry an SR22 when I really didnt and for 2 years it cost me a total of 2400 dollars. I will never use them again!

July 15, 2014

class="**oNormal"> 
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St.  NW, 10th floor
P.O. Box 149104
Washington, DC  20005-3404
 
Attention:  [redacted]
 
RE:         CASE NUMBER:               [redacted]                  
                COMPLAINANT:              [redacted]                 
                                INSURED:                           [redacted]                                 
CLAIM NUMBER:            [redacted]                                         ...⇄
POLICY NUMBER:          [redacted]
DATE OF LOSS:               June 3, 2014                       
COMPANY:                        GEICO General Insurance Company              
 
 
Dear **. [redacted]:
 
Thank you for your letter regarding [redacted]’s claim.  The claim was originally assigned to West Nebraska Claims Services by GEICO on June 6, 2014, however; there was a delay in receiving the estimate back from them due to the hail storm volume.  
 
We received an estimate in the amount of $10,243.75 and approved it on June 27, 2014.  On July 1, 2014, **. [redacted] contacted and advised GEICO of he and his wife’s shop of choice and payment was subsequently issued. 
 
If there are any additional questions, please feel free to contact Claims Manager at [redacted] at ###-###-####.
 
Sincerely,
 
 
[redacted]
Assistant Vice President

July 28, 2014
Dear [redacted]:Thank you for your letter of inquiry dated July 23, 2014.We are in receipt of [redacted]' rental invoices in the amounts of $1079.94 for dates, March 7 through April 4, 2014, and one day of rental on April 04, 2014, in the amount of $66.53.Payment...

in the amount of $1146.47 has been issued, as reimbursement in full, for the rental [redacted]' used while his vehicle was being repaired.We have attached a screen shot of the check processed as well as the USPS tracking number.If any additional information is needed, please contact Vince H[redacted], Claims Director at [redacted].David H[redacted] Assistant Vice President

May 5, 2014

class="InsideAddress"> 
Revdex.com OF METROPOLITAN WASHINGTON DC
         AND EASTERN PENNSYLVANIA                 
1411 K ST. NW
, 10TH FLOOR            
WASHINGTON DC  20005-3404
ATTN: [redacted]
            
Re: Policy Number: [redacted]
            ID Number: [redacted]
        Re: [redacted]
 
 
Dear **. [redacted]:   
 
This is in response to your email of April 29, 2014, addressed to [redacted] of GEICO.  Your letter has been referred to me for response as the Emergency Road Service Department is my responsibility.  
 
Our records show that on November 8, 2011, **. [redacted] went online at geico.com and removed Comprehensive, Collision, Emergency Road Service, and Rental Reimbursement coverage from his 1995 [redacted]. 
 
On March 20, 2014 **. [redacted] called for assistance with a lockout when he inadvertently locked his keys in the 1995 [redacted].  We reminded him that he had previously removed the coverage from this vehicle.  However, we would never leave any of our customers stranded without offering some form of assistance.  We offered to send one of our providers out to help him with the understanding that this would be an out of pocket expense. 
 
On April 24, 2014, our Automobile Service Department spoke to **. [redacted].  As an exception, they offered to back date, and re-add Emergency Road Service coverage to the 1995 [redacted] as of his last renewal, January 13, 2014.  This would then allow us to reimburse him for the service rendered on March 20, 2014.  **. [redacted] declined the offer to re-add the coverage.  Therefore, there will be no reimbursement.
 
We trust that this information is sufficient to allow you to close out the complaint for our Emergency Road Service Department.  If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext. [redacted].
 
Sincerely,  
 
[redacted]
Customer Advocate
Centralized Services

March 12, 2014
Dear [redacted],
We received your correspondence dated February 21, 2014, regarding the above-noted complaint. We have not included any personal identifying information in our response as you requested.
Our insured was enrolled in an...

automatic payment plan using his credit or debit card. Following a declined automatic payment, we mailed our insured a notice that his policy would cancel if we did not receive a payment of $436.57 by January 7, 2014. However, on January 7, 2014, we mailed our insured a renewal offer for his renewal effective February 21, 2014. That renewal offer superseded the cancellation notice, and we successfully withdrew the funds due on our insured’s policy on February 21, 2014.
Our insured called us on February 21, 2014, and indicated he did not wish to continue his policy beyond the original cancellation date of January 7, 2014. However, since our insured indicated he still owned his vehicles and did not have other insurance, we cancelled the policy as of the date of his phone call. We spoke to our insured on February 28, 2014, and on March 5, 2014, regarding his concern. We cancelled his policy effective January 7, 2014, and we mailed four refund checks totaling $601.69. The difference between his February 21, 2014, payment of $739.74, and our refund of $601.69, represented premium owed for coverage provided through January 7, 2014.
We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.
Sincerely,

May 20, 2014
Dear [redacted]:This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:In [redacted]’s correspondence to your organization she...

expresses concern that GEICO has increased her premium upon renewal and extracts the funds directly from her bank account. She further explains that there is no reason for the increase and that GEICO will increase the monthly payments if the discontinues automated payments. She has requested that her payments return to the original monthly amount.GEICO’s records show that the policy was bound with a vehicle that was eligible for the new car discount. That discount was removed upon the renewal in question based upon GEICO’s filed definition of the discount in the rating rules filed with the state of Massachusetts. The increase in premium caused a small increase in the monthly premium payments. As noted in the “copied and pasted” GEICO email included in [redacted]’s complaint, there are other discounts available to help alleviate the increase in monthly payments.[redacted] also expressed concern that her payments would be higher if she discontinued the automated monthly extractions. [redacted] opted for automated payments and acknowledged all disclosures advising that the payments would change based upon fluctuation in policy premium. Payments schedules are sent to the consumer with ample time for payment cancellations, plan changes, or postponements. GEICO’s filed payment plans and the definitions are included with the policy paperwork for the consumer to choose the one that best works for their budget and [redacted] can change her payment plan at any time. Please note that any change in payment plan will require that the policy has the appropriate amount of equity required to do so. The monthly payment plan with “autopay” allows for the smallest down payment and divides the premium into six equal amounts. Other payment plans are available to those who decline automated payments as per below:One Payment      100% due on the policy effective dateTwo Payment      50% due on the policy effective date; 50% due two months afterthe policy effective dateThree Payment    40% due on the policy effective date; 30% due one month afterthe policy effective date 30% due two months after the policy effective dateFour Payment      25% due on the policy effective date 25% due onef twof and three months afterthe policy effective dateFive Payment    25% due on the policy effective date 33,3% due on the policy effective date 18,75% due onef twof three and four 16,675% due onef twof three and four months afterthe policy effective date months after the policy effective dateFive Payment with GEICO AutoPay  20% due on the policy effective date 20% due onef twof three and four months after the policy effective dateEFT or Recurring Card enrollment is required to start and maintain this plan.Monthly with GEICO AutoPay  16,66% due on the policy effective date 16,66% due one, two, three, four, and five months after the policy effective date EFT or Recurring Card enrolment is required fo start and maintain this plan.It is GEICO’s position that all proper procedures were followed in the handling of the policy in question. [redacted]’s premium is based upon rating guidelines and rules filed and approved by the Massachusetts Division of Insurance. GEICO maintains that the premiums are accurate no refunds or adjustments are due. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.Very truly yours,

March 11, 2014
Dear **. [redacted]:
This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:
In **. [redacted]’s...

correspondence to your organization he expresses concern with his coverage deductibles and the amount of time that it took to inspect his vehicles..
GEICO’s records show that **. [redacted]’s policy was bound on November 17,2013 at approximately 6:03 pm to be effective November 18,2013. The policy was bound with deductibles of $2,500 for both comprehensive and collision. Policy paperwork was sent confirming the coverage and deductibles. **. [redacted] confirmed his coverage and deductibles by signing a coverage selection form via the internet at approximately 7:58 pm on November 17, 2013.
On January 30,2014 at approximately 7:26 am, **. [redacted] changed his deductibles via GEICO.com to $500.00 comprehensive and $1000.00 collision. Please note that the loss in question occurred on January 29,2014 and was reported to GEICO on January 30, 2014 at approximately 4:50 pm. The loss was reported by **. [redacted] after he changed the deductibles.
It is GEICO's position that all proper procedures were followed in the handling of **. [redacted]’s policy. The coverage and deductibles available at the time of loss were selected and confirmed by **. [redacted] at the time of sale. GEICO has no record of any request to change limits and/or deductibles until after the loss. GEICO has made an exception as a matter of good faith to reimburse for the “loss of use” due to the unfortunate delay in the inspection of the vehicle. Please note that there was no rental coverage available for the time of loss and GEICO’s decision to offer reimbursement for the delay period (9 days), has been made as a matter of good faith and exceptional customer service. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.
Very truly yours,

March 11,...

2014
Revdex.com of Metropolitan
Washington DC and Eastern Pennsylvania
1411 K St.  NW, 10th floor
P.O. Box 149104
Washington, DC  20005-3404
Attention: [redacted]
RE:         CASE
NUMBER:                               [redacted]                                                                                                               
                                COMPLAINANT:
                             [redacted]
                                INSURED:
                                        ...⇄ [redacted]
[redacted]
CLAIM
NUMBER:                            [redacted]                                         ...⇄
POLICY
NUMBER:                          [redacted]
DATE OF LOSS:                                December 11, 2013
COMPANY:                                         GEICO
Advantage Insurance Company    
Dear **. [redacted]:
Thank you for your letter of
March 4, 2014.
The above referenced claim
was received in our Payment Recovery Unit ([redacted]) on January 31, 2014.  [redacted] Technician [redacted] emailed a
subrogation demand to [redacted] Insurance on February 5, 2014. We received a
recovery from [redacted] on February 19, 2014.  The same day, a check for $500 was mailed to [redacted]
[redacted], our insured and [redacted]’s fiancé, for the deductible reimbursement.
We acknowledge that we are
not always able to provide a timeframe or guarantee in regards to a deductible
refund. This is due to our reliance on the cooperation and timeliness of other
insurance carriers.  However, this claim
was handled promptly and properly by **. [redacted].
If there are any additional
questions, please feel free to contact Claims Manager [redacted]
at ###-###-####.
Sincerely,
[redacted]
Regional Vice President

July 16, 2014
Roman', serif; font-size: 12pt; text-align: justify;">Revdex.com
Attn: [redacted]
1411 K St. NW, 10th Floor
Washington, D.C.  20005-3404
 
 
Re:       [redacted]
            Case No. [redacted]
 
Dear **. [redacted]:
 
This is in response to your correspondence received in our Washington, D.C. Executive Offices.  It was referred to the Dallas, TX Regional Office for a reply.
 
**. [redacted]’s policy contains the Family Auto Policy Contact, form number [redacted].  This contract covers family members.  See page 3, “Definitions Section,” number 4, and page 4, “Section I Liability Coverage,” “Insuring Agreement,” and page 4, “Definitions” 1.a. and 1.b. (copy enclosed).
 
On July 8, 2014, **. [redacted] accessed his policy online at www.GEICO.com and requested a quote to add his 18-year old son, [redacted]. 
 
GEICO replied to **. [redacted] and was advised his policy automatically extends coverage to household relatives and regular operators of his vehicles, unless otherwise excluded (copy enclosed).  Since **. [redacted]’s submitted quote indicated his son, [redacted], was a household resident, a regular vehicle operator, and does not have his own insurance, [redacted] was then added as a covered driver.  **. [redacted] was advised in order to remove his son [redacted], we would need proof that [redacted] has other insurance.
 
GEICO advised **. [redacted] proof of other insurance would be required because [redacted] is considered a youthful driver.  GEICO also wanted to let **. [redacted] know that because of his relationship with GEICO, his son [redacted] may qualify for GEICO Family Pricing by establishing his own policy with GEICO and to please call GEICO at ###-###-#### for this special offer.
 
GEICO understands **. [redacted]’s intention was for quote purposes. However, since [redacted] is a youthful driver, resides in the household, and does not have his own insurance, GEICO added [redacted] in order to provide adequate insurance. 
 
We may be able to offer a Named Driver Exclusion if **. [redacted] is unable to provide proof of other insurance.  A Named Driver Exclusion is an affidavit and acknowledgement that [redacted] will not operate any of **. [redacted]’s vehicles.  The Named Driver Exclusion also releases GEICO from any and all liability resulting from any future accidents in which [redacted] is a driver. 
  
If **. [redacted] would like to sign a Named Driver Exclusion on [redacted], he may contact the 24-hour Customer Service number ###-###-#### or online at www.GEICO.com and a Named Driver Exclusion will be mailed or emailed to him.  Once GEICO has received the signed Named Driver Exclusion, we will remove [redacted] from **. [redacted]’s policy promptly.
 
If you need additional information please contact Jerry M[redacted] by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].
 
Sincerely,
 
 
 
Patti K[redacted]
Underwriting Manager
 
Enclosures
 
Cc:       [redacted]
            [redacted]     
            [redacted]

Dear **. [redacted]:

class="**oNormal"> 
Thank you for your recent inquiry.
 
**. [redacted] states that when he purchased his motorcycle insurance policy, he was advised that he would have protection from issues while riding on a race track.  **. [redacted] is requesting that his claim be honored and that his collision coverage be used to cover damages to his motorcycle. 
 
**. [redacted] states he was attending an instructional class on a motorcycle race track.  While attending the class, **. [redacted] accelerated too much and lost control of his bike, causing a collision.  The class that **. [redacted] took was not an approved course by the Motorcycle Safety Foundation.
 
According to **. [redacted]’s motorcycle contract amendment [redacted]; this states that courses of this nature must be approved by the Motorcycle Safety Foundation.  Based on the fact that **. [redacted] was advised that this course would offer protection at the inception of his policy, coverage has been afforded. 
 
**. [redacted] was contacted on July 1, 2014 and was advised that this loss would be covered.  He was also advised that going forward in order for coverage to apply it must be within the guidelines of his motorcycle contract.  We will move forward with the repairs of **. [redacted]’s motorcycle as a result of this loss.  If you have any additional questions, please contact me at ###-###-####.
 
 
Sincerely,
 
 
[redacted]
Claims Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:---------- Forwarded message ----------From: [redacted], [redacted] <[redacted]>Date: Thu, May 8, 2014 at 11:17 PM**. [redacted],The only reason Geico has a statement is because I called in and requested one to be taken. My reason for requesting one is because when I spoke to my Geico representative I was told that I needed to contact the other insurance and get a hold of them. Because I only have liability they are not allowed by law to assist. I felt very puzzled by this because I thought that as a customer I was paying for this service. I ended up calling the other insurance myself and they were surprised to hear that my insurance did not want to get involved. The opposing insurance asked me if I could write a statement or if I could send them the recording of the one my insurance had recorded.The problem was  I didn't have one. So, I called my insurance to get one. I am not an insurance broker; I am not an expert in this field. I did not feel like I was supported properly. They said that by law they could not assist me and that I had to figure it out with the other insurance. I ended up doing everything I was asked by the opposing insurance and more. I even called my insurance and asked them if there was anything they needed from me.  Furthermore, I was always the one to call in. I was not informed of any new information. When Geico found out the opposing party was not going to admit fault they said they were going to submit a claim. Geico clai** they could not reach the other insurance and I find that hard to believe since I personally called them many times and sorted my information out. I feel like I paid for nothing because in a time of crisis when I thought I had a reliable service I found that I was alone. I called in again and asked what I could do. I am not at fault in this accident and my insurance is doing nothing to protect me. They didn't even ask me for pictures or even come to look at the car. As long as they don't have to pay for anything they are satisfied. I was told that my insurance Geico clai** that they will not pay for anything because I'm not at fault. So, the other party said they will not pay for anything. The problem is that nothing happened to the other parties car so it's no big deal. While I had to pay for a tow truck to take my car home and now have to pay to fix my car. I am extremely dissatisfied with geicos service.Sincerely,[redacted]
Regards,
[redacted]

July 15, 2014

class="InsideAddress"> 
Revdex.com OF METROPOLITAN WASHINGTON DC
         AND EASTERN PENNSYLVANIA                 
1411 K ST. NW
, 10TH FLOOR            
WASHINGTON DC  20005-3404
ATTN: [redacted]
            
Re: Policy Number: [redacted]
            ID Number: [redacted]
        Re: [redacted]
 
Dear [redacted]:   
 
This is in response to your email of July 7, 2014, addressed to Tony N[redacted] of GEICO.  Your letter has been referred to me for response as the Emergency Road Service Department is my responsibility.   
 
Our records show that [redacted] called for a tow for her 1994 [redacted] explaining that parts had fallen from underneath the vehicle.  We dispatched [redacted] to transport the vehicle to [redacted], her chosen repair facility.  [redacted] alleges that additional damage was done to the vehicle while being offloaded at the repair shop.
 
[redacted] has a liability only policy.  Our records show that she was previously insured under her now ex-husband Louis’ policy number, [redacted].  The policy covered two 1990 [redacted], and the 1984 [redacted].  It too was a liability only policy.  There was no physical damage coverage for any of the vehicles.  When [redacted] divorced and secured her own GEICO policy, she requested that she carry the same coverage she previously had on her ex-husband’s policy. 
 
Since there is no physical damage coverage, (comprehensive/ collision coverage) on this vehicle, we cannot cover any alleged damage.  She was advised that if she wanted to pursue this, she would have to deal directly with [redacted] and their business liability carrier. 
 
Our contract with [redacted] is to provide coverage for a tow at no additional or limited cost to our customer.  Only if the customer carries physical damage coverage, can we assist with any alleged repairs.  If the damage is then deemed to be related to the tow, we will assist with the repairs and then subrogate the provider. 
 
We trust that this information is sufficient to allow you to close out this complaint.   If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext. [redacted].
 
Sincerely,  
 
Barbara C[redacted]
Customer Advocate
Centralized Services

March 13, 2014
Dear **. [redacted]:
Thank you for your March 5, 2014 inquiry.
**. [redacted] was involved in an accident February 4, 2014. On February 5, 2014 we assessed the damages to **. [redacted]’s vehicle in the amount of $3,455.62. Due to the damages being in...

excess of the value of the vehicle, **. [redacted]’s vehicle was deemed a total loss. **. [redacted] expressed she had some recent mechanical work completed and we negotiated an agreeable settlement of $2,765.54. At that time, we reiterated to **. [redacted] her rental would be due back on March 5, 2014 which would equal her policy coverage of thirty days. A check was delivered to **. [redacted]’s residence in exchange for the title on March 6, 2014.
Once understanding the fuel concerns we contacted [redacted] on March 11, 2014. [redacted] did confirm **. [redacted] returned the rental vehicle with more fuel than when she picked up the rental vehicle. [redacted] advised **.[redacted] she would receive a credit for a future rental and no money would be reimbursed. At this time we feel **. [redacted] has been properly indemnified.
Should you have any other questions regarding this matter, please contact Auto Damage Manager, [redacted], at ###-###-####.
Sincerely,

Complaint: [redacted]
Dear Sir or Madam,
I am rejecting this response because: Geico hired an auto appraiser to evaluate my 2012 [redacted]. However, the auto appraiser Geico hired did not even notice that the wheels are all aluminum alloy ones (I don't know if Geico's auto appraiser ever saw my car at all) that I paid $843.27 to have [redacted] replace a few years ago; and Geico's auto appraiser is biased and gave my car a value that is well below the true market value. I don't think Geico has any "amicable" intention to settle down the dispute with me any time soon. And we may have to go to an umpire for the dispute since I don't really trust Geico anymore.
Best Regards,
[redacted]

August 26, 2014
 
 [redacted]
Revdex.com
1411 K ST NW 10TH FLOOR
WASHINGTON DC 20005-3404
 
 
Regarding:  [redacted]
Policy No:  [redacted]
ID No:  [redacted]
 
Dear [redacted]:
 
We received your follow up letter with regards to [redacted]’s rejection of our response.
 
We were unaware that [redacted] had been insured on her husband’s policy prior to obtaining her own policy.  During a conversation with our agent on July 27, 2014 she informed us of this past policy.  Our agent located the policy and forwarded the information to our underwriting department for final review. 
 
Again we apologize to [redacted] for any inconvenience she experienced.  As our previous letter stated we removed the inexperienced rate and applied a refund of $119.76 to [redacted]’s credit card as of August 24, 2014.  Any bills that [redacted] received prior to August 24, 2014 can be disregarded. 
 
We trust this information has been helpful.  If you need anything further, please contact Kim G[redacted], at [redacted], extension [redacted].
 
Sincerely,
 
 
Joseph * T[redacted]
Virginia Beach Regional Office
Government Employees Insurance Company

We were loyal customers for years. My daughter wanted to buy a car and was on a tight budget. She saw cars she liked, but knew that she had to be able to afford full coverage insurance. So, my husband called and got a quote for each car we looked at. Finally, we were given a quote that she could afford. So, based on that quote she purchased the car. When my husband called back the quote was $60 higher than it was before! We understand that a quote is just a quote, but that's a big difference! My husband asked why it was such a big difference. He was told that when the original person gave him the quote it was for 6 months, as it always is. We know this. My husband had asked him how much it would be per month because my daughter needed to know how much it would be each month. Now, this person said that that original quote for each month was a mistake. They calculate the payment each month on a calculator and that guy made a mistake. My husband put the car on our policy because my daughter had to have insurance. However, I called back and spoke with a man and stated that they gave us that original quote, based on that my daughter bought this car, that isn't fair, Geico should do something about it. Who is going to pay that extra $60?! He said they couldn't do anything, they can't adjust claims. I told him I wasn't asking him to adjust a claim. I wanted Geico to take care of that $60 because my daughter can't take the car back. She's stuck with it now because of that original quote. He gave me some other explanation for why the quote was now different from that original quote. I told him that we were told that it was because of a calculator mistake, and now he's changing it! I asked to speak to a manager. A man named Donovan called me back, saying he was the manager. He gave me a completely different excuse for why the wrong quote was given. I told him that it really doesn't even matter how the mistake was made. What matters is that their mistake was now costing us $60 extra a month and it's not fair that we have to pay it because of their mistake. He didn't really believe that the original guy made that mistake. I asked him if they record calls. If do, then listen to the recording. He acted as if he hadn't thought of that and like it was a good idea. He said they do random recordings, so he would see if that conversation was recorded. Then, after a minute of silence, he sai, "I'm still here, I'm just reading through this transcript." I thought great, he found the recording! After a few minutes he said, "O, sorry. That call wasn't recorded." I believe he lied. If it wasn't recorded, what transcript was he reading?!
After more talking back and forth, I told him I just want to speak to his manager. He said that he was the highest person I could talk to. I asked him, "In all of Geico, you are the only person I can talk to?!" He said yes. I told him that it's really sad to be a loyal customer to a company for so long, then for the company to show you that they are not an honorable company. I told him that we will be taking our business elsewhere. He talked about their competitive pricing and asked me why we don't just adjust the coverage on our other vehicles to make up for that $60! I told him, "Why should we make adjustments for your mistake?! We shouldn't have to adjust anything!"
When we finally found another insurance company, I called Geico to cancel our policy. The representative said that someone would call me back. A lady called me back and tried to convince me to stay on with Geico. I briefly explained what happened and told her we were just done. She said, "I wish you had spoken to me when all this happened. I'm the one with the authority to adjust how much you pay." I told het, "Umm, Donovan said that he was the only one in allllllllllll of Geico I could talk to!" She said, "Yeah, I'm reading that here. I'm sorry about that."
This just confirmed to me that we got screwed over. We were given a quote, it wasn't honored, we were told over and over again that because of laws they could not adjust quotes and Geico wasn't going to cover it.
That is absolutely disgusting!
Then, she told me several times that she could cut my rates in half if I stayed with Geico, maybe even more! I told her no.
This was a horrible experience! I'm now convinced that Geico is a dishonorable company and do not deserve loyal customers like us.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Geico's representative failed to provide the coverage I requested.  My previous vehicles carried full coverage. There is no 1984 vehicle in my possession. Geico is simply passing the buck, and not accepting the error made by their representative. When my [redacted] was hit, my full coverage covered all of the damages. I applied for "full coverage" when I took my ex-husband off of the policy. Geico is simply justifying the screw-up on their end. 
Regards,
[redacted]

June 11, 2014
windowtext; mso-no-proof: yes">Dear [redacted],We received your correspondence dated June , 2014, regarding the abovenoted complaint. We have not included any personal identifying information in our response as you requested.After a lapse of coverage, our insured reissued her policy effective January , 2014. The electronic payment she used to reissue her payment was subsequently returned with an indication that the payment was stopped. Our Insured subsequently changed her payment plan at geico.com nine times through May , 2014. When a customer changes a payment plan, our billing system issues a new payment schedule with futuredated payments. We identified that frequently changing her payment plan without making payments allowed our Insured to continue her policy without making payments that would normally be required to continue coverage.On May 13, 2014, we left our Insured a voicemail message requesting that she contact us, so we could discuss her payment plan options. She did not return our call, and on May 19, 2014, she changed her payment plan at geico.com again. On May 22, 2014, we restricted our Insureds online policy access due to the frequency of payment plan changes she processed online.On June , 2014, we spoke to our Insured regarding her concerns. We regret that we are unable to restore online access to our Insureds policy at this time due to our concern that her policy is severely in arrears, and that her frequent payment plan changes prevent her policy from cancelling for non-payment. If our Insured needs service on her policy, we will be happy to assist her via telephone, or she can visit one of our local agents.We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.

From: [redacted]" <[redacted]>To: [email protected]: [redacted]" <[redacted]>Sent: Thursday, August 14, 2014 1:39:50 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]. Addendum…..[redacted] 8/12/2014
 
Dear Sir,
Please be advised that new information has been brought to my attention by another paid investigator by me. When Geico Insurance sent Investigator , for Geico, Ms. Karen H[redacted] ,cell # ###-###-#### to the auto repair shop on or about June 10, 2014 she actually said at that time that "this claim for [redacted] will not be paid at all." I find that very interesting due to the fact that she did not start her investigation nor did she take my taped statement nor the statements from my cousin and his older sister Joanne who were privy to the incident and lived approximately there doors dow the street from where the incident took place. This to me reeks of fraud as well as , "BAD FAITH" on the part of Geico Insurance Company. Their malfeasance and wrongdoing, stalling tactics, and discrimination are obvious and contentious. Yes, I intend to do everything to attempt to adjudicate this claim and know that it will be determined by the wrong doing on behalf of Geico Insurance Company that I will be vindicated. Their systematic, stalling techniques, malfeasance and "BAD FAITH" will be brought to light.
Respectfully yours,
 
[redacted]
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