GEICO

I'd give 0 stars at this point. Filed a glass claim last week, as snow and cold temps cracked son's windshield (2017 Chevy Camaro - 50th Anniversary Edition). Selected a lot glass company to do the work and even called them as soon as it was scheduled to request FACTORY glass. NO ONE at Geico advised we were only being allowed to receive AFTERMARKET parts. We had the car done yesterday and even service company never commented until we picked up that it was not FACTORY glass as we requested. BEYOND livid. Geico said "it's just a logo" that is different. However, that logo means a lot when we want to sell that anniversary edition vehicle. Also, found out today that if we are in an accident, our NEW CARS will only receive AFTERMARKET parts as well. We are paying an arm & a leg a month for insurance to get crap parts when we have a claim. Taking quotes for new coverage starting today!

I signed up in September and paid my bill in full on the 25th. 2 months later, I get a bill for another $40.70. Not a lot of money, I get it. But I PAID IN FULL. I called to ask what it was for, since the bill tells nothing. I got put on hold and transfered to a number that wasnt' valid and hung up on. I called back later and got a hold of a nice lady who was helpful and was able to determine this charge was because I was rear ended back in Aug 2014 (not my fault, geico covered the accident under the other person's policy as it was their fault). You had every opportunity to look into this before I switched to Geico. You can't just send me a random bill later on with no explanation and ask for more money. This is bait and switch. Quote me one price, charge me said price and than ask for more money. Not a chance. You had all my info prior to starting my policy, you ran my MVR, my credit, everything. You can't come to me and expect me to pay you now. I will not. YOu are already more money than my previous company. Wish I would have just stuck with them.

I have been with this insurance company for 9 years now and they have always been so great to work with! They help everytime I call and are always so friendly. I am proud to call them my insurance company. When I was in my first accident they made the whole process so easy and got me into a rental within the next business day.

I actually had a pretty good experience with Geico.
I purchased auto insurance with Geico in FL and payed a pretty penny: $256/month to cover my new 2017 Fiat 500C, purchased in Sept 2017. It was the most extensive auto insurance, covering myself and other vehicle up to $100,000, injuries and even missed work salary. It was so expensive, but I'm glad I kept it because of my total loss accident.
Geico was extremely responsive and communicative throughout the whole accident process. My app was updated daily and Geico paid out my financing company promptly.
However, I think my cars assessed value was kind of a scam. It was brand new and Geico valued it $12,000 less than I would still owe my financing company, WITHOUT a replacement car. Thank god I purchased Gap insurance as well, otherwise I would have been in the hole $12,000 and without a car. Geico provided a rental for just one week. Not sure how they expect most folks to buy a new car within one week of a total loss accident. Crazy.
If people get headaches from insurance policies, it's probably because they bought a cheap kind with all sorts of provisions on what is covered or not. No one wants to pay a lot, but when the day comes that your car or another is hit, you'll be glad you did. Consider it an investment.

Raised homeowners insurance from 1000.00 a year to 4600.00 at year on a 60000.00 house. No claims, not in a flood zone, no explanation. Since this is done thru an escrow account with the bank the house payment went up 1000.00 per month since there was no warning and it go behind, They should be investigated and made to provide explanations for increases of this size. I was told it was legal in Ohio with the passage of some bill. Just because its legal doen't mean its ethical.

GEICO mailed me an application for an auto insurance quote (they don't let you do it online anymore for Michigan). The application says to return the app back to them in the enclosed envelope. None was enclosed. I e-mailed GEICO's CEO about it but received no response.

On December 8 2018 we were taking our daughter our for her birthday in which turned into a night of horror. The axle on the back of the vehicle broke so I called geico and told them what was going on. After waiting for two hours for them to dispatch a tow truck we are told by a manger from geico that enterprise cannot pick us up. Mind you we are in shipshewana indiana in which is omish town. After telling them that they tell us that we are stranded for the most part. Mind you its 30 degrees outside and 5 children in which my wife is 8 months pregnant and high risk due to gestational diabetes. After telling the manager that she tells us there is noth in ng she can do. We are 30 miles away from the enterprise dealer. Mind you they asked if the tow company can't take me there and I get told no. So with 30 degree weather and 5 children ranging from 4 to 13 we are told to contact the police department really yes. Well after I get told no by the police department I tell geico this all they can tell me is that they cannot help at all. So we have to walk 30 miles to get there. We were so lucky that a family picked us up and took us there. If not and my wife would have been in pre term labor or one of the kids caught hypothermia I can guarantee there would have been a lawsuit. When I get my vehicle back I will guarantee I will no longer use geico ever again especially after how me and my family got treated is total disgusting and disrespectful it makes me want to vomit. I served in the marine corps for 12 years and three tours to Iraq and having been doing business with geico for a long time and this is how I get treated no thank you my family deserves better than this. Not that it should matter but this is completely disrespectful and disgusting left on the side of the road in 30 degree weather with 5 children and a pregnant wife and told there is no option but to walk.

failure to respond of pay out claim do not ever use geico

I have been a customer with Geico since 2012 and have never had any issues until recently. I have my account set up to be automatically withdrawn from my account every month. I postponed it this month for lack of funds. I called Geico on 12/3 and spoked with an agent named Kelly to switch my account information. They neglected to tell me that in doing so I would not prevent my account from still being withdrawn even when they got the payment from my account. Now they keep trying to pull a payment from an account they no longer have access to. I called 12/7 and spoke with In a a supervisor to explain what happened and she was not helpful and very rude in explaining the situation. I have proof from my bank account that they were trying to pull a payment after receiving it for the month. My bank could see pending payments when I called them that they had to stop themselves and would have costed me more money to do but they were nice enough to waive the fee. So even with them removing my account as they claimed they did they were still trying to get payments from that account that was removed and even my bank could see them still wanting to take it 4-5 days after my payment processed.

GEICO decided to drop me without telling me after I was rear ended by another driver. They raised my premiums by at least 5% a year even though I have no tickets or accidents. They still have not told me why they have dropped me...

My vehicle was involved in an accident, and it needed to be repaired. Geico was not honest about the market value of my vehicle, because if they were, my vehicle would have met the 80% threshold in which Geico would have had to repair the vehicle. Therefore, Geico alleged that the market value of my vehicle was less than what it really was. Therefore, I had to get my own appraiser and we had to go to arbitration. The arbitrator stated that my car was worth more than the value that Geico alleged it was worth. Based on the arbitrator's decision, the market value of my vehicle would have met the 80% threshold in which Geico would have had to repair my vehicle. After I got my own appraiser, Gecio had to get an appraiser as well. During this time, Gecio sent me a check for my vehicle; however Rick the adjuster, and his boss, Spencer H, told me not to cash the check until Geico's appraiser made his determination about the value of my vehicle, and if his determination was not in accord with my appraiser's determination, Rick and Spencer told me not to cash the check until the arbitrator made the final determination about the value of my vehicle. During this time I was in a rental car. Rick and Spencer gave me a verbal authorization to extend the duration of the renal vehicle because they told me not to cash the check, and not to have my car repaired. Now, Geico is saying that they will only pay $1050 of the rental charges, and I have to pay the other $700. This is not fair because Rick and Spencer gave me a verbal authorization to extend the rental and because Rick and Spencer told me not to have my car repaired until after the arbitrator made the final determination about the value of my vehicle.

To whom it may concern,

I ***, paid $54.00 to *** (Collection Agency) in August of 2018 to settle my bill with Geico (Insurance Agency). Recently, I have inquired about a new quote with Geico and they said that the bill has not paid in full and I still owe a significant amount.

The agency *** has confirmed the amount is paid in full and my account has been closed on their end. However, Geico representatives refuse to acknowledge this and refuse to contact *** for clarification.

Got a policy with GEICO to cover my new car on 11/16/18. I paid $140.32 to get the policy for myself as a driver, and had to list my husband as a non driver. The policy was granted but on 11/28 I received an email stating my policy was cancelled and to contact GEICO. I was told by GEICO that since my husband has a license he had to be covered, not true. He doesn't have to be covered, but an exclusion affidavit stating he would not be operating the car must be submitted (per Ohio BMV's website). Also, his license were suspended in 2007, have since expired, AND were negated entirely when he was issued his NON DRIVER state id card. Stating that they could not provide coverage due to this issue, they cancelled the policy, to be effective 12/11/2018 so they wouldn't have to give a refund. When I asked for a FULL refund, GEICO stated that no refund would be issued, since they would have provided coverage from 11/16-12/11. Cancelling because they can't provide the coverage, but not refunding because they did provide the coverage. Not offering or informing me of the exclusion clause violates Ohio law, and providing coverage that they themselves say they cannot provide violates their own policy. So I then demanded they cancel the policy immediately on 11/28/18 and, since no claims were submitted and they cannot possibly provide the coverage that the money was for, a full refund of the $140.32. Instead they offered a measly $54.03 refund because they provided coverage from 11/16-11/28. This also raises questions for me. How is the first 12 days of the policy worth $86.29, but the remaining 18 days of the policy only worth 54.03? The way I figure it, each day should be equal in cost/value, and in this case would be about $4.68/day. So I should be due AT LEAST $84.19 for the remaining 18 days that I paid for but will not be covered for now. I feel the company has found a way to put a professional look on strong armed robbery.

I will be changing to a less expensive company as soon as I locate one. Once a car hit my parked car and I PAID out of pocket a huge deductible to get the mirror fixed. The other incident I had was me getting rear-ended on the freeway. I feel like I am being punished for things that were out of my control and that's why this lying as company stinks! They told me my rates would go down for good driving and my rates have NEVER gone down over the past 10 years...even prior to me having those two recent events. (within 3 years) I will certainly switch to a less expensive insurance and one who honors their promises.
This is the lie they tell but they NEVER honored it for me in the past 10 years or more.
"Offering a variety of discounts, including vehicle equipment, driving history and habits, and customer loyalty."

I have homeowners and auto insurance with GEICO. When I got my quote on the house last year I gave them all the information over the phone for the quote. I took the insurance at that amount, but realized that they had the square footage wrong. That cost me more money to correct. Now I noticed that they only have a 2 car garage covered I have 3. That increased the premium again.
Either they are incompetent or playing a game to have lower premium quotes.

October 20th I was involved in a auto accident, where a girl did not yield to a yellow left hand turning signal and hit me as I was going straight through the light which had just turned yellow as I entered it. We both have Geico Insurance. They had both of us at no fault, trying to get us to file on our own policy's. I would not since I was clearly at no fault. Now they have it at 80% her and I would have to pay the other 20% out of pocket. I refuse to do that. They have lied to me several times and have not even looked at my *** which is totaled. I live alone and have no transportation since I could not get a rental car unless I filed on my policy. Thank you

Law breaking, deceiving corporation that should be shut down after investigated for fraud. They quote customers, lock you in on price, have you switch over, make first payment, then only days before your next payment is due they send you a report that they ran your credit (WITHOUT YOUR PERMISSION!) and now you have to pay $40 more a month. Oh but wait, when you call to sort it out, the plot thickens.. They tell you the reason for increase is due to a "ticket" on your DMV record but you actually don't have one, then another agent says they see the reason listed is because someone in your house hafca lapse of coverage once on a vehicle you don't own. ??? Seriously this GIANT company can't even get their story straight or explain how they had the legal right to run my credit or change my rate against the terms of policy... Bye!

If I could give 1 star I would. They are a joke and a scam. Agree to a monthly price in email and then change it two months in, raising it over $200 per month. JOKE

My policy has more than doubled. I understand I was involved in an accident but my policy qualified for accident forgiveness. Unfortunately, things happen in life and no one wants to have an accident. If you pay an insurance policy for years an you expect that when you need it most your insurance company will not take advantage to raise rates beyond your financial means.
They are great but the moment you have any occurrence they skyrocket the rates. Even if you have a great history with them that will not be taken into consideration.

They took our money and will not fix our car. A group of incompetent and useless employees. We have left numerous messages to the useless incompetent claims person, his manager and the liability person. We have sent formal complaints to corporate. I will go out of my way to tell every person I know how useless Geico is and how incompetent its employees are. Good job at failing to deliver the primary objective of your useless company.