GEICO

In February I called customer service and added my son, Jacob Bailey, to my policy. I do not remember who I talked to, but I was told there would be no additional charge. So I thought we were okay until he got his full license.
Then I got a letter dated May 4 stating that Geico had been informed by a third party consumer agency that Jacob was a licensed driver in our household and that if he was not on the policy I should add him.I already had, so I did not call. I responded to that email that he was already on the policy.
Then I get a letter dated May 25 stating my insurance is going up because of this third party reporting due to "driving record". Our driving record is good, so I am not sure what is going on, and on May 31 I call Geico and speak with a customer service rep named Brittany. She said it was because Jacob was added. Again I am confused because I had been told it was no change. But to lower our bill, I asked Brittany to remove the Honda from our policy since it had been totaled in a wreck on 01/31/17 ( which I had called about and been told Geico would not need to be involved with, and I was advised to wait a bit before removing Honda).
At this point Brittany gets flustered because she is trying to go back and cancel it from 1/31/17; I did not ask her to do so. She says the system is doing something weird and she is leaving at 4:30. She says the billing has not updated, and that she will have her supervisor call me back that evening. Later that evening I get a return call from Stephanie, and when I answer I hear unprofessional yelling at someone in the background. I did not recognize the phone number and did not know it was Geico calling, so I started to hang up, until she says hello. Stephanie is very brash and rushed and tells me she will call me back the next day, as she has not cleared my problem.
By 11:30 am on June 1, I had not heard back from Stephanie so I looked at my Geico App and was shocked to see that my Feb 1 payment which had changed from $47.32 to $143.86, was NOW at $306.51! I was going to be unavailable for the rest of the day, so of course I called to see what was going on.
I spoke with Noah. He told us that there should have been no rate increase with a limited provisional license. Later in the conversation he recanted and said oh, he remembered, Geico does charge the higher rates even before the teen gets their full license. I told Noah that Stephanie was supposed to call me back today but had not and I left my husbands phone number for her to speak with him because I would not be able to take her calls.
A bit later, as I am driving down I40 in traffic that is backed up 5 miles due to a wreck, Stephanie calls back and asks to speak to me. She does heed my request to speak to my husband. I cannot deal with her under the traffic conditions. Be she is so loud, and the first thing she has to say is that I told Noah she did not call me back Wednesday night and she had, and that she came in at 7 am. First, I told him she had not called me back Thursday. Second, she is being petty; she is more concerned with defending herself to me than helping her customers. She does not pay attention to details, she does not listen, and she talks over me when I try to answer her.
I have the impression that the customer service reps at Geico do not know what they are talking about. Jacob is the third teen I have gone through insuring on my auto policy and I did not experience these problems with my past insurance companies. And I have the impression that Stephanie is not mature enough or professional enough to be a supervisor.
At 12:58 on June 2,2017, Stephanie calls me. She proceeds to very loudly explain to me that she has confirmed with Geico's underwriters that our new payment for July 1 will indeed be $305.06, and it is due to them "finding out" that Jacob has been licensed. She said something was hung up in the system and WAITING on a policy change to update! So when I asked them to remove the Honda, I got it with the higher rates. And they want me to pay them retroactively! When I tried to ask about the mistakes made by their customer service, she keep talking very fast and loud and ignored me. I put her on speaker phone so my husband could join the conversation, but when he spoke she ignored him. I had to YELL at the top of my lungs "HELLO! I'd like to interject!" and she replied ever so sweetly, "oh, you would like to interject...go ahead.." and then when we tried to talk she started in again.
So my husband asked her to stop talking and let us speak to whomever she reports. She said she would have a manager call us back.
In the meantime, I tried to go onto the Geico website and stop the automatic withdrawals. Initially the system told me my account was under maintenance, then later when I got in, it would not let me cancel auto drafts from my checking. Very crass tactics.I need this resolved before I pay anything else.
Again, it sounds like Geico customer service is untrained and unprofessional, and Stephanie's tactics for dealing with customers is rude, crude, and ethically unacceptable.In all the years I was a professional buyer I never experienced such a horrendous example of customer service.
I am copying the Insurance Commissioner, the local radio and tv stations, and Revdex.com in the hopes of getting aide.I should NOT have to pay this retroactive monies when GEICO personnel are incompetent.This may not be much money to many people, but it is a whole lot to us.
Thank you,
Yvonne and Joseph Bailey
2201 Old Shelby Road
Hickory, NC SSN
828-855-8019
828-228-7042

Geico client made illegal,u turn in front of my daughter which caused a collision. A video, police report, eyewitness and other evidence points to fault of the grove driver. We filed a claim with them for my daughters totaled car and geico refused to accept any responsibility. Only out for themselves and will lie to get that result. Terrible company. Glad I have allstate who will be taking them to court.

Geico should be ashamed at themselves. I pay Geico almost $2500 a year to insure 1 vehicle. The price even though high is not my problem. On April the 15th the axle on my new Volvo snapped causing me to hit 3 cars, also doing a lot of damage to my car. Geico is saying that they will not pay for the damages on my car which is almost $25,000. Their reasoning being that I did not have full coverage on my "LEASED" vehicle. They claimed I never sent pictures of the car when I took my insurance policy. When I showed the,m the window sticker I sent them prior to getting my vehicle their response was " since I did not notice their mistake, they will not be held liable for payment'. THEY DON'T WANT TO PAY FOR DAMAGES BECAUSE THEY MADE A MISTAKE, AND I DIDN'T CATCH IT. I will never do business with these thieves again, and I urge everyone to learn from my mistake.

after being a customer of Geico Auto Insurance for 17 years, they failed us when we needed them. Now we are looking for another insurance carrier. You can't count on them to have your back when you need them.

The service I received from my Auto Damage Adjuster after my vehicle was declared a total loss was absolutely unacceptable. Derrick Carrasco was lazy, unprofessional, and failed to call back, dragging out the process longer than neccessary. I am still dealing with this claim due to his negligence.
Additionally, GEICO, whom represents me, low-balled my vehicles value repeatedly, using erroneous vehicle comparisons in their market value research, and ignoring the many examples I provided.
AVOID THIS COMPANY AT ALL COSTS

I am a geico policy holder and my parked car was hit by another geico policy holder. When it came time to start the claims process, geico was not able to get a hold of the responsible party for verification (still on-going), and so I am left without a way to get to work (car was rendered inoperable in accident) until they can contact the other owner and move the claims process forward. Am told that after 30 days and they aren't able to communicate with the other owner, than my claim gets closed and i'm liable to be out the entire cost of my car. Very unfair policies and very unsatisfactory solutions and explanations. Been a policy holder for a number of years without ever filing a claim (first one with Geico) and I will be cancelling my policy with this organization as soon as it expires because if they're not going to be concerned about making sure I can make it to work and get paid, then I shouldn't be concerned about them getting paid. Don't give them your money.

I spoke with a representative who was aggressive in their attempt to get me to sign up with them when I only wanted a quote and told them at the onset of the call that I was not purchasing at that time. They told me I was not smart by refusing to take their deal at that time because it was cheaper than what I had. I would not give them my social because I did not want them to review my credit and he told me he could get it any way even if I didn't provide my social. A week later I received a letter stating that Geico had reviewed my credit report even with out my consent. I would not use this company even if they were the cheapest.

I agreed to a policy of $140 for a Corolla 2015. I had mentioned that I had a ticket back in 2014 and the quote remained the same. The next month my policy was suddenly $200. Only a payment reminder was sent. I called to find out what happened and they gave me more information that did not make sense to me. One rep told me that I had a DUI, and other tickets. Now, I was worried and waited for the underwriting team to talk to me. No one called so, I called. Geico reps were now asking me to get proof of my driving record. After I hung up. An underwriter spoke to me. All she said was, "Sorry for the bad information but the ticket from 2014 increased your policy." I explained that I had mentioned that ticket and gotten the quote. But she just repeated herself... It's really frustrating being that this is my second month.

A customer of Geico ran into my motorcycle. She was totally at fault and even charged by the PA state police. They went to arbitration and lost their case and they still refuse to pay any claims for my wifes injured shoulder

You get what you pay for and, if you have an accident, they can be a nightmare. at the fun began when the rep ordered the tow truck and then someone 3 states away cancelled it to look for one closer. Their best communicators so far are the garage and Enterprise. They are bureaucratic and, if you need an answer or help, you have to spend a big chunk of time working up the hierarchy. So far I am out of pocket $500 extra dollars in rental because Geico refused to total the car and, as it has been in repair for over 30 days, they will cover no car rental costs. Only one or two people I have found (by digging through the layers) go out of their way. You might like the low cost, but you will regret it is you ever have a claim.

I am a current costumer of Geico ( looking for a new company ) and let me say not only do the rip people off but they are very rude. On May 3rd 2017 I had a tree fall on my vehicle during a bad storm and total it out. I called that night and made a claim. I was told the tree had to off my vehicle before anyone got to my house to inspect my vehicle. So me my husband and neighbor along with some family members worked all day on the 4th cutting to tree and moving it. The adjuster comes out ( I wasnt home and didnt know he was coming ) the friday to look at my vehicle then sends a tow truck that night to pick it up and tells me he can't give me a settlement amount until he got the mileage. So he calls me with the amount Monday leaves a message telling me the amount and it's lower the blue book. I call claims dept to find out why and how they got the number and was told my carpet and seats were wet and they took that off of the value and I had a busted out window and my windshield was busted to and they took from the value. I told the women I 40,000 pound tree fell on my vehicle and caused that damage and it rained another 6 to 7 hours after the tree fell and busted out the window I was then told I should have went out in the middle of this storm mind you so bad that the power company had to replace transformers that were fried from lightening and moved the tree off my vehicle and covered the windows with a tarp to prevent further damage. I have full coverage and they should have paid me for my vehicle but instead over a week and a half they told me how dents and dings shattered windows and leaks under my hood all caused from the tree falling on it was all stuff they were taking off towards the value. I also went to the tow yard to take pictures of stuff they said my vehicle didn't have like air bags just to name 1 and was to geico has informed them I couldn't see my vehicle without there permission.... wth this is still my vehicle geico doesn't own it or have any say so over it. Word of advice never go with them unless you know you will never have to make a claim. This was my first one I have ever had to make and I was weather related and still got treated like a piece of trash.

So I have cancelled a Geico policy that I had paid in full I have called them 3 times and they told me and cancellation date so I got a different insurance company to pick up on that date. I have called them 3 times to verify now they are trying to tell me that my wife called and asked for an extension for this policy which is not in her name. But I was sitting next to her when she called to verify that april 9th was the end date for the policy. I called and spoke to supervisors about this and told them I want the recording pulled but yet they cant do that. However when you call they are sure to tell you that it is recorded for training purposes only but yet they cant pull them to verify that there employee told me the wrong information. I asked for the supervisor boss and at first she told me they dont take calls because she was the supervisor. I informed her that I want to speak to her boss 3 times and then she said she will pass it on.

Geico will not pay for original parts in case of an accident. I own a newer Mercedes-Benz, and I have to be happy with after market price, unless I pay the difference... I had a blown tire because of a pothole (invisible, filled up with water) during a rain season... Called Geico to find out whether the tire is covered or not.. The tire wasn't covered; however, they opened a claim, which will stay in my record for the next three years... The company cannot and is not willing to put in the time to really investigate who is at fault... And even if you are not at fault, you will have a headache when it comes to fixing your car...Customer service is horrible - uneducated puppies, who will disrespect you and ignore your concerns.. I am canceling my insurance with them, and I will never be back..

On 4/24/2017, I paid my current auto insurance bill of $67.62 (include $5.00 fee for using debit card). GEICO went ahead and processed an EFT on 4/25/2017 for the same amount. The transaction was declined by my bank and was charged an overdraft fee. GEICO also slapped me with a $20 fee.

This is wrong just because I paid my bill a day before it was due with another payment method and also paid a processing fee of $5.00

I want GEICO to remove the fee

I was involved in a minor collision going less than 2mph and the driver even verbally expressed there was nothing on her car, she ends up filing and Geico says there is 1k of damage as well as having to give her a rental in which they will all charge me for and let it effect my points. I told geico this was impossible and that she caused damage to her car after the incident because there was nothing on her vehicle at that moment, I told them I would like to appeal and they simply told me "sorry you feel that way it is what it is you can't do anything about it" literally, they gave me 7 points on my driving record, a person who in 10 years of driving has had one accident previously and then this, severely minor accident. 7 points, just to clarify how that falls on a system, a person who is driving drunk and gets a DUI receives 10 points.. so a minor accident sober, no car damage, no injuries... has landed me at 7 points.. and geico justifies this with all their heart, supporting the girl who put a fraudulent claim out.. and you know why? Cause surprise.. she also has geico.

I received horrible customer service from Geico

This company is a very good company until you have an accident. They valued my car so low that is beyond ridiculous.