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My husband and I were informed our car would not be insured by Geico as of 12/15/2017 because of ridesharing with ***. The car was no longer being used for ridesharing with *** and we provided Geico with information stating this throughout November 2017. On November 29,2017 we were able to add the car back onto insurance (so it would not drop off 12/15/17)and received email confirmation of this with an electronic insurance card. I checked the online policy this morning and noted the *** was not on the policy. After speaking to two representatives and a manager I found they had removed the car on December 4th with out informing myself or my husband. The manager stated they had sent a letter in the mail - no letter had arrived in the mail. They did not send an email. They refused to give an extension for the insurance to allow us time to provide them with an additional letter from *** stating the car is not used for ride sharing. This is unacceptable in the fact if I had not looked online this morning I would have never known my car was uninsured. It was unacceptable for someone to add the car back on the insurance and then no immediate call or email informing us it had been removed again.
December 20, 2017
***
Revdex.com of Metro
Washington DC & Eastern Pennsylvania
RE: ***
Insured: ***
Policy Number: ***
NAIC: ***-GEICO
Dear ***:
Thank you for your recent inquiry dated December 18, 2017. I certainly understand ***’s frustration and apologize for any inconvenience this situation has caused. I welcome the opportunity to discuss her prior policy concerns.
Our records indicate on May 16, 2017, *** contacted GEICO and inquired about ridesharing coverage for the 2012 ***. At that time, the agent advised *** that her family auto policy doesn’t cover vehicles that are used for ridesharing or “for hire.” *** advised she understood and declined being transferred to GEICO’s Commercial Department for a quote.
On May 19, 2017, an email was sent to . and *** at ***@***.com requesting them to contact GEICO’s underwriting department. On November 9, 2017, the policy was reviewed by the underwriting department. At that time, the decision was made to non-renew the 2012 ***. On November 13, 2017, a non-renewal letter was sent to *** Post Office Receipt Secured advising that due to the 2012 *** being used to carry passengers for hire or compensation, the vehicle would be terminated from the policy effective December 15, 2017 at 12:01 a.m.
On November 24, 2017, *** contacted GEICO due to the non-renewal of the 2012 ***. *** was advised to send in documentation on company letterhead proving that he was no longer driving for the ridesharing company. On November 27, 2017 GEICO received the documentation *** provided. On November 29, 2017, *** contacted GEICO’s customer service department. At that time, the agent added the vehicle back to policy as of December 15, 2017, the non-renewal date, with the information *** provided.
On December 4, 2017, GEICO’s underwriting department reviewed the policy. At that time, the underwriter removed the 2012 *** from the policy as of December 15, 2017 in error. We apologize for our error and have provided the appropriate feedback to ensure this does not happen again in the future.
On December 16, 2017, . and *** requested to cancel the policy. A refund of $103.70 was credited to their account ending in 3122 on December 20, 2017. Again, I apologize for any inconvenience and frustration this situation has caused . and *** and appreciate their past tenure as GEICO customers. I hope this information will assist you in resolving this issue. If additional information is required, please contact Chelsea G at . Her office hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. EST.
Sincerely,
Lauren R
AVP, Underwriting
They cut my policy 6 days ago because they couldn't verify my address! All my vehicles are insured with them with auto pay ! They can always reach me via email ( never send ) or a call ( never received ) Very poor service! We are planing to get legal action !
I did not provide permission to have my credit pulled. Regardless of what is used for or who can see the inquiry; it is a violation of my privacy. At least Progressive Insurance has the common decency to ask for permission. & Geico rates are 7x higher than other quotes.
not happy with geico ive been with this company for a long time and I feel there not doing a good job on my claim I paid 25.000 for the wheelchair van and I feel after paying my premiums all these years im getting screwed looking to seeing a lawyer because my client life in jeopardy when geico wont get us another wheelchair van
On November 13, 2017, my daughter locked her keys inside her car, after she called the insurance company to request roadside service, she was informed that her policy did not include roadside service because it was for liability only. She called me and to my recollection I thought the car was fully covered. I called Geico to request that roadside service be applied to the account, at the time the policy included 2003 ***, a 2015 *** and 2006 *** (Daughter's) for 6 months the policy cost $2151.00. The service representative told me that it would be an additional amount of approximately $5.00 per month bring my monthly payment from $395.00 to approx. $400.00 per month. I agreed to that. The representative also told me that since the car was in GA. where my daughter attends college, that her policy would have to be switched to GA., although my daughters permanent address is my home, her car is registered in Illinois, her drivers license is IL, License plate and sticker. When I go to the web sit to check how much my payment would be, I discover that Geico had created another policy that had $1151.00 Due on Dec. 30 and for 6 months $3500.00.
Never did they mention a new policy or never did I agree to having another policy that would cost me $7000 a year for a car that's 11 years old. I asked Geico to remove this ridiculous policy everyday for practically for a month. Finally they canceled the policy and wants to leave me with a balance of $352.93. The policy was never mentioned to me and the only way I found out about was when I logged onto my Geico online account.
Heather M Assistant Vice President
December 18, 2017
***
Revdex.com
1411 K. Street NW, 10th Floor
Washington, D.C. 20005-3404
Re: Complaint ID: ***
Dear ***
We received your correspondence dated December 8, 2017. We have not included any personal identifying information in our response. We attempted to contact our insured on December 12, 2017, however we have not been successful.
Our insured’s policy renewed effective May 15, 2017, for a six month premium of $2,070.92. The policy included coverage for our insureds, their 2 children, and 3 vehicles. On July 21, 2017, our insured requested to delete a 2000 ***, decreasing the premium to $1,536.94. On August 2, 2017, our insured added a 2006 ***, with liability coverage only, increasing the premium to $1,825.64. We emailed policy documents to reflect each policy change. On October 12, 2017, we emailed a policy renewal offer effective November 15, 2017, for a six month premium of $2,366.25.
On November 5, 2017, our insureds’ daughter contacted our towing department requesting service for the 2006 ***. Unfortunately, the insured did not have Emergency Road Service coverage on the vehicle. However, our insured contacted our Service Department and added Emergency Road Service to the 2006 *** for future incidents, increasing the premium to $2,380.42. Our insured advised his daughter and son had the 2006 *** in Georgia where they reside while attending school. We advised our insured we would need to issue a separate policy for the 2006 *** and their children since the vehicle was garaged in Georgia.
Our insured stated he did not want a Georgia policy issued. We explained that it is our policy to issue a separate policy for any vehicle that will be located in a different state for more than 30 days. This is to ensure we provide adequate coverage for our insured in the state the vehicle is located. In addition, we determine rates on many factors, including the garaged location of the vehicle. The policy was reviewed by our Underwriting Department and a new policy for the 2006 *** and our insured’s children was issued for Georgia for a six month premium of $3,514.40. Policy documents were emailed to our insured, as they had elected to enroll in paperless policy.
We spoke to our insured on November 30, 2017, regarding the issuance of the new policy. We explained to our insured because his daughter and son had the vehicle in Georgia, a new policy was issued. We regret our insured has decided to cancel the Georgia policy, leaving a balance of $352.93 for coverages provided from November 13, 2017, to December 1, 2017, without payment. We have advised we are willing to adjust the policy cancellation date with verification of other insurance for their children and the vehicle reflecting they were insured prior to December 1, 2017.
If additional information is needed, please contact Joy K at or ***@geico.com.
Sincerely,
Heather M
Assistant Vice President
My vehicle was taken to *** for repairs on 11/21/17, and repairs were completed on 11/24/17. These repairs were rushed and done at an unsatisfactory level. The Fender is NOT properly aligned, a portion of the paint visually shows it dried with something underneath the surface, and my right wheel (which I repeatedly stated) still needs to be replaced with a front end alignment. My car drives much worse than it did prior to the accident. I am furious with this level of service with GEICO, when I have been a valued customer for so many years! My insurance premiums multiplied by the number of years I have been with GEICO, plus an insurance deductible of $1000.00, should have been more than enough to receive Excellent service. My vehicle was purchased Brand New under two years ago, and I expect it to be in the same condition to date, not to have some Rush job done to cut costs and corners. Especially when it’s ultimately my money that is paying for it!
December 15, 2017 Date of Loss: 9/01/17Dear ***,
Thank you for your letter dated December 7, 2017, which has been referred to me for a response.After carefully reviewing the facts of the above referenced claim, We are con?dent that GEICOhas handled ***’s claim fairly. *** expressed concerns with the alignment of her vehicle, as well as imperfections with the paint.
***’s 2015 *** was involved in a front end collision and she selected *** Collision Center to complete the repairs. The Auto Damage Adjuster contacted *** on December ll, 2017 to address the alignment of the vehicle and the paint imperfections. Auto Damage Supervisor Kristin Q followed up and scheduled a meeting on December 14, 2017 with *** to review her concerns. After reviewing the vehicle, Ms. Q agreed to include an alignment as well as an adjustment of the hood and the bumper as part of this claim. *** no longer had any concerns with the paint quality. The damage to the right front wheel appeared to be unrelated to this claim; however, we would be happy to revisit this matter if any new information arises. Ms. Q was able to coordinate with the body shop and scheduled *** to bring her vehicle in on Monday, December 18, 2017.
If you have any additional questions please contact Auto Damage Manager, Mike P, at .
Sincerely,Sheryl W.Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I would like to Thank Kristin Q for her swift response and services in the matter of getting my car repaired quickly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
TERRIBLE COMPANY, TOTAL SCAM. CRAZY LADY HIT FRONT OF MY CAR DRIVING ON RED LIGHT AND I WAS STANDING IN LEFT LINE WAITING FOR MY TURN AND THEY DECIDED THAT IS MY FAULT WITHOUT SEEING THE POLICE REPORT and WITNESS STATEMENT. IS TOTAL SCAM. I AM INJURED, WITHOUT THE CAR BY OVER THE MONTH.
just submitted a my bad experience review of Geico Auto Insurance at Consumer Affairs..
https://www.consumeraffairs.com/review/thank_you/ra/
will share with others also online and with by government reps.
I have been a Geico customer for 10+ years, and Geico canceled by insurance without adequately informing me (didn't contact me via email or phone that was correctly on file), and used the opportunity of renewal to increase my 6-mos premium from $860 to $1177,
and that was after I removed one car on the renewal to reduce the premium, otherwise it would have been even higher.
Very disappointed in Geico.
Policy Number: xxx0872
Policy Period: 12/04/2017 to 06/04/2018
Posting Date
Description
Due Date
Amount
12/04/2017 Reissue Fee EFFECTIVE: 12/04/2017 $25.00
12/04/2017 CA Fraud Assessment Fee EFFECTIVE: 12/04/2017 $2.64
12/04/2017 Visa Credit Card Payment ($1,177.64)
12/04/2017 Reissued Policy EFFECTIVE: 12/04/2017 $1,150.00
11/09/2017 CA Fraud Assessment Fee EFFECTIVE: 10/25/2017 ($3.52)
11/09/2017 Policy Cancelled EFFECTIVE: 10/25/2017 ($859.00)
10/31/2017 Expiration Notice Sent for $862.52 10/25/2017 $0.00
09/20/2017 CA Fraud Assessment Fee EFFECTIVE: 10/25/2017 $3.52
09/20/2017 Policy Renewed EFFECTIVE: 10/25/2017 $859.00
08/09/2017 Changed Driver Information EFFECTIVE: 08/09/2017 $0.00
08/09/2017 ID Card Sent EFFECTIVE: 04/25/2017 $0.00
08/09/2017 Added Driver EFFECTIVE: 08/09/2017 $0.00
07/25/2017 ID Card Sent EFFECTIVE: 04/25/2017 $0.00
07/25/2017 Binder Sent EFFECTIVE: 04/25/2017 $0.00
07/25/2017 Added Driver EFFECTIVE: 07/26/2017 $0.00
04/25/2017 Online Check Payment Applied ($861.40)
My husband, children, and myself were in an accident on 11/10/17 in which we were rear ended. We reported the accident the same night (in fact while we were waiting on the police officer to arrive). I then uploaded all of the photos, etc. I provided the form given by the police officer as well as a photo of the other insured party’s license plate. I followed up several times and was constantly told that they couldn’t reach the other party. I was also told that even thought I was found not at fault, considering we were clearly rear ended, I would STILL have to pay my $1000 deductible and there MIGHT be a chance we would receive our deductible back, or I could reach out to the other party’s insurance directly. It took me about a week to finally reach the correct department and the correct person handling the claim at the other party’s insurance company. She was baffled as to why Geico never once reached out to her OR the company and said that they could have just asked for the deductible to be waived since they had both decided we were not at fault. She also brought up a point NEVER once mentioned by Geico about the replacement of the car seats my boys were in at the time of the accident. I am absolutely disgusted at the handling by Geico and would LOVE to know what I am paying for each month. I have now switched insurance companies and canceled my Geico policy. I want to be reimbursed for the car seats I had to buy for my sons that were NEVER mentioned by Geico and also want to be reimbursed for my monthly policy payment since you have done ZERO to help me in this accident. I have still to get my car fixed and now am currently trying to track down another person because the former person handling the claim is not longer working for the other party’s insurance company.
December 8, 2017
***
Revdex.com
RE: File Number: ***
Claim Number: ***
Dear ***,
We received your correspondence dated December 5, 2017. We have not included any personal identifying information on our response, as you requested.
We sincerely regret the customer is unhappy with the handling of this claim. We have reviewed their concerns regarding our attempts to reach the adverse carrier, their deductible, car seat replacement, and their request for a reimbursement of policy premiums.
This loss was reported on November 10, 2017. We secured the adverse carrier’s information on November 13, 2017, and immediately attempted contact; however, they were closed. On November 16, 2017, the customer advised they were going to file with the adverse carrier. On November 19, 2017, the customer advised the other driver had not contacted the adverse carrier. After speaking with the customer again on November 21, 2017, we contacted the adverse carrier about the delay in their investigation. They advised the claim was still being investigated and they would escalate their handling. Several hours later, the customer called us to determine if the adverse carrier resolved their investigation. Therefore, we contacted the adverse carrier again and transferred the customer to them. After this, we were unaware the customer was still having difficulties, as it was our understanding they were filing with the adverse carrier.
On December 5, 2017, we contacted the adverse carrier and were advised another company had started handling the claim. A supervisor contacted the customer to discuss the concerns raised in the complaint and to ensure they were aware of the new carrier handling their damages. The supervisor also apologized because the customer was not informed the car seats needed to be inspected or replaced. We also attempted to reiterate we were unable to waive the deductible until we knew the other carrier was in agreement with handling the customer’s claim. The customer expressed she wanted her premiums refunded and we explained we were unable to refund the premiums that had been paid.
The customer advised the adverse carrier has reimbursed her for the car seats and is handling her vehicles damages. We sincerely regret any frustration this customer has experienced due to the handling of her claim. If we can be of any further assistance, please contact Anne C, Claims Manager, at , or via e-mail at ***@geico.com.
Sincerely,
Frank P
Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Reguardless of the insincere apologies from the woman who contacted me the other day, this issue needs to be made right. I was informed by the other company that I would be reimbursed for the car seat yet have yet to receive a check. I can't get ahold of them again to set up for a rental car. THIS IS RIDICULOUS. I was rear ended and no one is making this right. Since Broadband claimed they reimbursed me for the carseats but it has been over a week since the check had been supposably mailed out. I need it paid for by SOMEONE.
Regards
my car was hit from behind and as a result the lift gate is not working properly, and once I realised that I made *** aware of the problem and I was referred to my Geico adjuster Melissa out of the Griffin Ga.location .and was adviced it was worn out before.There is absolutly no way that was done before the accident.I expressed that to both the repair company and the adjusters.I have never had to file a claim before,but be aware the adjuster is there for the collision company and not the customer.I spoke with her manager Johm M.I attempted to speak with his manager Melvin I and he didnt feel the need to adjust the matter with even a return phone call.
December 7, 2017
***
Revdex.com
RE: ID Number: ***
Claim Number: ***
Dear ***:
We received your December 4, 2017 correspondence. We have not included any personal identifying information on our response, as you requested.
We reviewed the customer’s inquiry to your office regarding their claim. In our review of this claim, we were unable to directly link the lift gate shock issues to the other damage on the vehicle, but since the problems the customer is experiencing are in the general area of the impact, we have made a business decision to include it as part of this claim. We have informed the customer of our decision and they are satisfied with our handling.
Additionally, we reviewed our records for missed calls or voicemails from the customer, and we did not find any instances where we received a call or voicemail for *** from this customer. We have apologized to the customer for any delayed responses and are happy to report all concerns have been resolved.
If we can be of any further assistance, please contact ***, field manager, at , via FAX at , or via e-mail at ***@geico.com.
Sincerely,
Frank P
Assistant Vice President
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I am satisfied with the decision
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I have email Geico many times and they refuse to email me back with any answers. They just send me the same email (when they reply at all)saying call, call, call. I also requested for my case to be forwarded to the manager which they will NOT do. Geico has held my money for a totaled car for years. I told Matthew and others at Geico to please email me with any thing they need as I can not stay by a phone. Geico should have paid this long ago but they have taken advantage of the loss of my son which has made it VERY hard on my family to keep bugging those like Geico who made a contract with me and are making it VERY difficult to collect.
December 5, 2017
***
Revdex.com
RE: ID Number: ***
Claim Number: ***
Dear ***:
We received your correspondence dated November 30, 2017. We have not included any personal identifying information on our response, as you requested.
We are disappointed to know our insured is upset about the timeliness of his claim handling. It has been challenging for us to settle the insured’s claim for him since his mail box is full and cannot accept messages.
Our current status of the claim is that as of December 4, 2017, the insured has not responded to our recent email that was sent on November 30, 2017. In order for us to settle the claim we need the insured to call us or respond to the most recent email to determine the following:
What is the status of ownership of the vehicle? Does the insured have the title, is the vehicle title in his name, and is the title in his possession? What is the current location of the vehicle so we can arrange to have the vehicle salvage picked up and moved? Did the insured have costs for loss-related towing or storage that he has a receipt for? We would like to schedule a time to meet with him to collect those documents and settle his claim. We do anticipate resolving the claim and concerns quickly once we receive the necessary information to proceed.
If you have any further questions, please contact David G, Auto Damage Manager, at or by email at ***@geico.com.
Sincerely,
Frank P
Assistant Vice President
Geico quoted me over the phone $133/mo payments for my auto insurance. When I got my first bill, I was shocked to see that it was $199/mo. This is the the same amount that I was paying with my former insurance company and was the reason that I switched. I learned my lesson, GET IT IN WRITING!
When renewing my auto insurance, I removed my soon to be ex-wife from the policy. Without my or her knowledge Geico opened a policy for my (ex) wife giving her my policies existing policy account number, without either my or her consent and giving me a new policy number, again, without my knowledge or consent. I then made payments to using my banks bill payer app and my old policy number. my exwife opened a policy with another company. I then started getting cancellation notices for both policies one for non payment of my new policy number and her not needed policy. Geico says they can't refund the payment I made to the old policy number because there is still an unpayed balance to a policy they started for her that she didn't authorize and had no knowledge of.
Tell us why here...
December 4, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: ***
Re: ***
Case ID: *** Policy#: ***
Dear ***:
This will acknowledge receipt of your November 30, 2017 inquiry regarding the above referenced private passenger automobile insurance policy.
On August 15, 2017 *** contacted GEICO and requested to separate the policy he shared with his wife. Per his request, *** and his 2007 *** were removed from the above referenced policy and a new policy bearing the number *** was established to insure *** and the 2007 *** effective August 16, 2017. A Declarations Page confirming the new policy information for *** was issued August 16, 2017 and sent to the address on file. A copy of the Declarations Page has been included for your review. The original policy remained in force and continued to insure *** and a 2003 ***.
On August 21, 2017 a notice of nonpayment of premium effective September 6, 2017 was sent on the original policy in the amount of $161.88. A subsequent electronic check payment was received in the amount of $106.57 on September 1, 2017. Since the payment received was less than the amount required, a notice of nonpayment of premium effective September 21, 2017 was sent for the balance of $55.31. On September 21, 2017 an electronic check payment was received in the amount of $106.57. On September 22, 2017 a payment of $106.57 was returned by the financial institution stating the payment was not authorized by the customer. As such, a notice of nonpayment of premium effective October 9, 2017 was sent in the amount of $55.31. That bill was not paid causing the policy to cancel effective October 9, 2017 and the policy remains canceled at this time. On October 13, 2017 an earned premium bill in the amount of $75.76 was issued on the canceled policy and the bill remains unpaid at this time. Please be advised all payments received included the original policy number *** and were therefore posted to that policy. Proof of the nonpayment cancelation notices and their mailing have been included for your review.
Since there appears to be no valid argument against GEICO, we ask that this be removed from our record.
If you have any additional questions, please contact the undersigned at .
Sincerely,
Scott D Executive Office
I was hit by one of Geico's insured drivers on June 5, 2017. I missed a week of work and spent months getting treatment for a neck & back injury. I had hired a personal trainer and was scheduled to be in a fitness contest the end of the summer. I wasn't able to workout for months and began to battle depression. I have a high stress job and working out really helped. The claims rep that I have been assigned to, Jennifer H has been absolutely rude and terrible. I would have to call in to check with her vs the other way around. There has been several times she has said she would follow up with me later in the day or the following day and ut never once Happend! I even expressed my level of dissapointment by her and she still lacked to follow up. My last treatment was 9/21/17. I have called and she would tell me she was waiting on my insurance company to send a final bill. I had to investigate and follow up on my own in regards to this to find out my final claim was sent and received a month ago. Everytime I speak with her or another rep its as if no one knows what is going on. I have never experienced this kind of inconsistency. Again, last Tue I was told by Jennifer she would call me later that day or Wednesday am and now, almost a week later I have yet to hear from her. I called this am and spoke to another rep who assured me Jennifer would follow up today, that didn't happen. I am waiting to discuss the settlement to see if I want to hire an attorney. I am very dissatisfied with everything that has happened thus far and will never recommend Geico insurance to anyone.
December 1, 2017
Revdex.com Serving Metro Washington DC & Eastern Pennsylvania
ATTN: ***
1411 K St. NW, 10th Floor
Washington DC 20005-3404
RE: File Number: ***
Dear ***,
We received your correspondence dated November 28, 2017. We have not included any personal identifying information on our response, as you requested.
This complaint arises out of an automobile accident that occurred on June 5, 2017. The consumer presented a bodily injury claim. On October 18, 2017, Jennifer H, Claims Adjuster, called the consumer and learned her medical treatment was completed, and her bills were paid by her health insurer. We agreed to contact the consumer’s health insurer to obtain the amount of their lien. We spoke to *** with the *** later that day, who said he did not yet have the final lien amount, and it would take *** a few weeks to finalize the lien.
On November 8, 2017, the consumer called Ms. H, who indicated she was still awaiting the final lien from the consumer’s health insurer. Ms. H contacted the *** again, who faxed a lien that day. The lien did not indicate it was a final lien and, regrettably, our adjuster believed additional bills might still be pending. On November 29, 2017, we reached an amicable settlement of the consumer’s bodily injury claim. The consumer subsequently executed a release, and we issued a payment to satisfy her claim. We consider this matter resolved.
Our records do not reflect we failed to return any messages from the consumer, but we regret if that was the case. We expect our employees to provide accurate information in a courteous and professional manner, and we regret we did not meet our expectations in the consumer’s communication with us.
If you have any further questions, please contact Gail M at , fax at , or via e-mail at ***@geico.com.
Sincerely,
Don R
Regional Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
After speaking with Jennifer H's manager and expressing my concern of lack of competicy, poor customer service, and lack to follow up Jennifer's manager still continued to keep her in charge of my case. Again, when dealing with Jennifer she was extremely rude. I feel my case should have been handled by a manager or another representative given my poor experience with Jennifer H's. I was off work for a week, was unable to exercise all summer long, unable to do things with my children such as hike or camp due to my injury. I spent numerous hours driving and attending therapy. My medical bills were over $11,000 which they were able to get reduced to a little over $7,000. I was offered $1500 for my pain, suffering, time, gas etc I feel that was unfair and shows Geico's lack of care for the injured. I accepted this amount due to the fact I no longer wanted to deal with the poor customer service.
Regards
I currently paid for 6 months full coverage auto insurance with Geico. I selected to have full autoglass and paid for 6 months up front. After 2 months I had a rock fly up and crack my windshield to my insured vehicle. I called to file a claim only to be told I dis not have coverage. I used to sell autoglass for a living and I live in Arizona. The leading state for auto glass replacement. I without any doubt selected and paid for auot glass coverage. This was brought to there attention more thwn once via phone and they are saying sorry and have a great day. This is not ok. Please help?
December 4, 2017
*** Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: ***
Claim Number: ***-***-***
Revdex.com File Number: ***
Dear ***:
We have received your letter requesting assistance on behalf of *** and I welcome the opportunity to respond to his concerns.
On September 18, 2017, *** purchased a GEICO Casualty automobile insurance policy which went into effect that same day. As indicated by the policy Declarations Page that we provided to *** on September 19, 2017, the policy did not include the glass deductible waiver.
On November 29, 2017, we called *** and advised him that the additional cost to add the Safety Glass Non-Deductible Option effective September 18, 2017 is $98.01 for the policy period. He agreed to pay the additional charge, and understands the payment must be received by December 14, 2017. Therefore, we will be able to waive the Comprehensive coverage deductible for the November 2, 2017 date of loss.
I hope this information is helpful in resolving ***’s concerns. If you have any additional questions, please contact my associate, Barbara Collins, at , ext. ***.
Sincerely,
Shane W Assistant Vice President
GEICO Casualty Company
I was a current customer with Geico auto insurance. Policy number ***---. Between September 4-8 of 2017 I made a payment arrangement for Septemeber 24, 2017. When scheduled payment was due to come out my account the payment was rejected. On 10/04/ 2017 payment was recieved. On 10/10/2017 Geico automatic system went into my account after payment was recieved. My policy is due the 15th of every month. I called geico and ask could retro my money back into my account and I was told unfortunately they was unable to give me my money back but payment wasn’t due until the 15th. I went to my bank to see if I could get my money back because my rent was due and they took my money that wasn’t arthurize I didn’t recieved the money until the end of the month. Geico cancel my insurance without communicating with me .I never received any letter from gecico stating anything about my policy. I found out once I called to make an arrangement and young lady I talk to on the date of 11/10/2017 informed me my policy was cancelled on 10/11/2017 and she agreed that geico didn’t send out a letter. So now I’m having issues getting coverage for vehicle. And might be find thru Mva cause of a lapse.
December 4, 2017Dear ***:
Thank you for your 11/25/17 e-mail regarding ***'s complaint. Mr. N asked that I respond on his behalf and I welcome the opportunity.
A review of the policy shows *** had a payment due on 09/15/17 that she rescheduled to be extracted on 09/24/17. On 09/25/17 we received notice the payment was declined by her financial institution. We sent *** a Post Office Receipt Secured (PORS) Non-Payment Cancellation Notice on 09/30/17 with a cancellation date of 10/11/17. We did not receive a valid payment for the amount due in the cancellation notice; therefore, the policy canceled effective 10/11/17.
Sincerely,
Elizabeth C.Underwriting Manager
December 13, 2017Dear ***:Thank you for your 12/08/17 e-mail regarding ***'s complaint. Mr. N asked that I respond on his behalf and I welcome the opportunity.***'s $346.18 payment was due on 09/15/17. The payment scheduled by her to be debited from her back account on that date; however, on 09/13/17, she rescheduled it to be extracted on 09/24/17. On 09/25/17 we received a notice the $346.18 payment was declined by her financial institution. When we had not received a valid replacement payment by 09/30/17, we sent her a Post Office Receipt Secured (PORS) Non-Payment Cancellation Notice advising a payment of $366.18 was due by the 10/11/17 cancellation date listed in the notice. *** made a $366.18 payment on GEICO.com on 10/04/17 at 9:46 A.M; she then called our automated phone system at 9:52 A.M. on the same day, and made a $348.18 payment. Her financial institution honored the $348.18 payment and declined the $366.18 payment. I sincerely regret ***'s policy canceled, but because the payment that was honored by her financial institution was less than the amount due in the cancellation notice, the policy was canceled in compliance with Maryland statute(s) and/or Insurance Regulation(s). Sincerely, Elizabeth C.Underwriting Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I would like for
an executive to respond or may I be provided with a number to reach,
and go over the situation. An underwriting does not have anything to
with the issues in hand. This isn’t fair to me has the customer who
hasn’t done any wrong with my policy. And for Geico have an under
writer respond to this is unethical because they do not have anything
to do with this type of issues. Please and thank
Regards
GEICO is telling me that in order to keep my insurance going they will only accept a minimum payment of $291 which is nearly 80 dollars more than my monthly premium because I am not enrolled in auto pay because their billing system wouldn’t allow me to. A few months back I do not have the exact date I had to cancel my auto pay because geicos billing system kept charging the wrong card no matter how many times I kept trying to get it to use the correct card information I called in and the rep suggested that we would have to cancel the auto pay to get the right card on file so I did that. Then month after month the new autopay did not kick in. Now they want to charge me extra to keep my insurance. I tried to resolve this with their reps through the main support line but the rep didn’t want to help the supervisor I spoke to seemed completely uninterested and I requested to speak to a manager and Charleston O waited until 4:53pm est on Friday 11/24 to try to call and then left a message with callback number being the main 800 number. This is clearly a manager just trying to avoid having to speak to me on a callback by waiting till the end of the business day and then making sure that he doesn’t give any direct line or extension to reach him back at. And now I’m getting held hostage by the company that if I don’t pay their extra amount my insurance will be canceled on 11/26.
Assistant Vice President
December 4, 2017
***
Revdex.com
1411 K. Street NW, 10th Floor
Washington, D.C. 20005-3404
Re: Complaint ID: ***
Dear ***,
We received your correspondence dated November 27, 2017. We have not included any personal identifying information in our response. We attempted to contact our insureds on December 1, 2017, however we were unsuccessful in reaching them.
Our insureds purchased a policy effective May 8, 2016, and enrolled in Recurring Credit Card (RCC) payments and paperless policy. The policy subsequently renewed effective November 8, 2016, and May 8, 2017. On March 30, 2017, we emailed our insured a policy renewal offer effective May 8, 2017, for a six month premium of $2,171.90. We sent a second email on March 30, 2017, which provided the updating billing schedule.
On May 8, 2017, we attempted to withdraw the scheduled payment of $389.33. The payment was returned. Our insured contacted us the same day and unenrolled in RCC. The following day, May 9, 2017, we emailed our insured confirmation they were removed from RCC and also advised in order to maintain the current payment plan, they would have to re-enroll in automatic payments. On May 23, 2017, our insureds made a replacement payment for $389.33.
On September 30, 2017, we emailed a renewal offer effective November 8, 2017, for a six month premium of $1,352.70. We emailed a second notice advising their payment plan was changed effective the policy renewal because the prior payment plan required enrolment in automatic payments. We also sent a third email, which provided the renewal payment schedule. A payment of $200.78 was due on October 8, 2017, and a payment of $363.72 was due November 8, 2017. Our insureds made a payment of $200.78 on October 22, 2017, and on November 22, 2017. They contacted us by phone to discuss the past amount due of $363.72.
We offered to take a minimum payment of $291.25 however our insured declined to make this partial payment. A member of our management team reached out to our insureds on November 24, 2017. Unfortunately, they were not available. While we understand our insureds concerns and the request to maintain the prior payment plan, this payment plan requires enrollment in automatic payments (Electronic Funds Transfer or Recurring Card Payment). Unfortunately, we have no record our insureds re-enrollment in automatic payments and there is no recording of the call on May 23, 2017, as our calls are randomly recorded and maintained for a short period of time.
If additional information is needed to close your file, please contact Joy K at or ***@geico.com.
Sincerely,
***
Assistant Vice President
Tell us why here...
On 10/12 my truck was sideswiped from a vehicle (gold ***) in the shopping center of ***/*** on *** and *** in Corona CA. The vehicle damaged my twilight on my passengers side, part of the body on the passengers side on the corner above my tail light as well and all along the side of the passanger side and part of the front number on the passanger side. I filed a claim immediately and took my truck in the next day to *** and *** on *** in Riverside CA. I spoke with *** and he issued me a rent a car and said the whole process should take around 3 days. I received a call only 2 hours after I dropped my truck off from *** asking me to return my rental car vehicle. I was confused on why and he stated very little information, not really confirming why. I told him I was already out of town for the weekend and he said to hold on and that he would call me back. I never received any call back from him so I called Geico myself and they told me something completely different. They said everything is processing right now and to standby. So I thought okay good everything is fine. I called again the following Saturday and I spoke with a lady I forget her name, but she advised me that the claim was approved and that Geico will be covering the damages and that I would be picking my vehicle up at the *** and *** in a few days. When I showed up to ***s, my truck hadn’t even been worked on and *** advised me that they would not be covering anything because his supervisor stated that the damages were from 3 different incidences (Which makes absolutely no sense because they are all from the same area and all have that gold *** color from the explorers vehicle that side swiped me) then his manager denigrate that it was *** from the other vehicle and that it was actually rust (which also makes no sense you can clearly tell that it was not from my vehicle) and he said they will not be covering anything. So I was getting told three different things from three different people and I have not been told the whole truth and this whole process seemed really fishy on Geico’s end. The bottom lines is that my claim was wrongly denied.
Dear ***:
Thank you for your recent inquiry.
We want a quality repair for every customer and always want to work in good faith to resolve questions about any matters, including disputes regarding covered damages. Our auto damage adjuster wrote an estimate for the damages to ***’s vehicle on October 13, 2017. He did not include damages to the right rear bumper, right rear upper corner of the side panel, and the right front bumper because these damages were determined to be related to three separate incidents. These areas of damage do constitute covered losses, but separate claims would need to be filed for each incident, and a separate deductible would apply for each claim. We advised *** of this decision in a partial denial letter dated October 17, 2017.
If you have any questions, please contact our local Auto Damage Manager, Christopher B. He can be reached at .
Sincerely,
J. Lee M. Jr.
Assistant Vice President, Claims
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
What Geico is stateing is absolutely untrue and there is no valid proof supporting this. I was also told from another employee of Geico that they were covering EVERYTHING and then they went back on their word and changed their statement. They simply do not want to honor this claim and their is a lot of similar complaints on the internet with the same issue as mine where Geico is refusing to pay out and take responsibility on anything. I will take this to court and I will not stop until this matter is resolved.
Regards
I have a claim with GEICO did not protect or secure any of my personal information. Throughout the entire claim my personal information was released, and things was changed on my account and with the claim without my consent. When I discovered that my information was mishandled I contacted GEICO about the issue, I even set up a personal PIN and asked for the company not to release any of my information to anyone. However the continued to do so afterwards. My question is THERE A POLICY FOR PRIACY ACT if so why are they not using it. I have been very loyal to this company for over 12 years. But some how if a incident happens they fail to follow proper procedure and protocol. Explain to me how can a person change things on a claim and they are the insured customer and not any where on my policy and their able to change thing and able to even cancel a check in which GEICO did without speaking to the policy holder. I don't understand this is not professional at all I have been mis treated and information was mishandled. I will be seeking legal counsel, cause this should not be happening to anyone. This is very bad business and they should not conduct their business like this
December 4, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: ***
RE: CASE NUMBER: ***
COMPLAINANT: *** CLAIM NUMBER: ***
DATE OF LOSS: August 30, 2017
COMPANY: Government Employees Insurance Company
Dear ***:
This is in response to your email of November 27, 2017 addressed to Tony N of GEICO.
Our records show that on August 30, 2017, the 2012 Chevrolet on ***’ automobile policy was damaged as a result of Hurricane Harvey. On September 14, 2017, the vehicle was deemed a total loss. We contacted ***’ lienholder, Regional Acceptance Corporation, to secure a copy of the title and a letter of guarantee. A power of attorney form was sent to ***. On September 15, 2017, we received this information and a payment in the amount of $9,310.76 was issued to the lienholder. However, it was noted on the title and on the bill of sale, that *** and *** were the legal owners of the vehicle. Therefore the equity payment in the amount of $2,574.92 was issued to them.
*** disputed the equity payment stating that she had been paying the insurance premiums and she should receive the equity payment. We issued a stop payment on the equity check while this issue was being resolved. *** objected to us speaking with the titled owners of the vehicle without her permission. Since they had an insurable interest in the vehicle, we had to notify them the stop payment had been issued at ***’ request. We apologize *** was not informed of our right to speak to the legal owners of the vehicle.
*** has submitted court documentation showing that the small claims court ruled that *** has been ordered to submit payment to *** in the amount of $2,574.92, plus court costs of $216.00. The court documentation does not show why it was so ordered, and makes no mention of the transfer in ownership of the vehicle. *** has been ordered to make this payment to Leona Evans by December 21, 2017. Since the vehicle was still in the name of Alice Johnson and ***, we will reissue the equity payment in the amount of $2,574.92 to them. They, in turn, can sign the payment over to *** to comply with the court order. We are not, however, responsible for the court costs.
We trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara C, at , extension ***.
Sincerely,
Paul M
Assistant Vice President
I have had to struggle to resolve three challenges after my car was totaled earlier this year:
1) A delay in creating an estimate by Geico put me over my ***-rent-a-car rental limit of 30 days that is covered by Geico as part of my policy. It typically should take just a few days to conclude that a car needs to be totaled or not. It took them around 45 days. The car was just sitting in the body shop. Since the delay was their fault, they should have covered it. I have talked to several people - they have bounced me around several times, spoke to a supervisor and explained the problem over an over again, but it is like starting a discussion fresh. Did not go anywhere after many months of trying. Although it is their fault for the delay, they do not want to pay.
2) The rental vehicle they gave me was keyed (scratched using a key) by someone. They did not cover that either. They should cover for the cost of the repairs to the rental vehicle, since I have rental coverage as part of the insurance. Even if not, it would not have happened if there was no delay
3) They have not released the check for over 5,000$ for the totaled vehicle yet. They asked me to release the vehicle from the body shop which I did many months ago. But nothing yet.
This is the worst customer service experience and sad to see a company like Geico trying to not pay because of their fault.
December 4, 2017
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
Attention: ***
RE: CASE NUMBER: ***
COMPLAINANT: ***
CLAIM NUMBER: ***
DATE OF LOSS: February 15, 2017
COMPANY: GEICO Advantage Insurance Company
Dear ***:
Thank you for your correspondence dated November 27, 2017.
The above referenced loss was reported on February 15, 2017. After the initial coverage and liability investigation was complete, Auto Damage Adjuster Lauren C completed the vehicle damage inspection on February 22, 2017.
On February 26, 2017, *** submitted an internet inquiry regarding moving her vehicle to her chosen repair facility.
On February 27, 2017, Ms. C scheduled the vehicle’s transport to *** in Plano, TX as this was ***’s repair facility of choice.
On March 16, 2017, a supplemental inspection request was received from ***, and assigned to Auto Damage Adjuster Jordan S. The supplement was completed the same day and the vehicle was deemed a total loss.
Our review of the *** Rent-A-Car invoice confirms the details of the charges billed directly to *** by ***. Of the total amount billed, $500.00 represents his first party deductible for damages sustained to the rental vehicle while in his care. We confirmed with *** the actual amount of damage sustained to the rental vehicle totaled $273.40. In addition, *** was billed $50.00 for an administration fee and $70.07 for loss of use of the rental vehicle while under repair. *** has agreed to reimburse *** $120.07 for the administration and loss of use fees and has previously reimbursed him $106.53 for the deductible reimbursement.
We also reviewed the sequence of events of the handling of the claim and will agree to reimburse *** $469.17 for the 11 days of rental charges billed to him.
On November 11, 2017, we received an internet inquiry from *** advising he did not agree with the total loss settlement value of his vehicle. Auto Damage Supervisor Derrick C has attempted unsuccessfully to reach *** to discuss the total loss vehicle valuation.
On November 30, 2017, Auto Damage Manager Terrence E phoned *** to advise of the reimbursement and conclusion of the total loss claim.
Auto Damage Adjuster Ryan Atkinson attempted unsuccessfully to reach *** by phone on November 30, 2017 to arrange a meeting to settle the claim. That same day, we issued a rental reimbursement payment of $469.17 and a total loss settlement payment in the amount of $5,951.81. This amount represents the actual cash value of ***’s vehicle at the time of loss plus applicable taxes and fees less the $251.00 deductible. On December 1, 2017, Mr. C left a message for *** in an attempt to arrange a time to meet and conclude the settlement.
If there are any additional questions, please feel free to contact Claims Manager Terrence E at .
Sincerely,
Paul M Assistant Vice President