Gene's Auto Body Works

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.But I have one more question, what should I do if they do not keep their promiss? Now I really cannot trust them. 
Sincerely,
[redacted]

This order was placed before Christmas, the customer realized that they would like to place an order for another piece and was told the original order was cancelled, unfortunately both orders were shipped out and unable to be cancelled, we set up a return shipping label and a return for the original...

order and refunded the customer’s shipping fees for the original order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
AGAIN: A defective watch was sold to my. And a defective watch was made worse once Ashford opened it up for repair! As per Ashford's ask - the watch was sent back for repair to Ashford. Ashford customer service assured me that the watch was repaired and sent back to me. What I received "AFTER THE REPAIR" was a "DEAD ON ARRIVAL" watch. I escalated the issue to my credit card company and initiated a "DISPUTE". I also spoke to a supervisor. At this point Ashford had offered me "STORE CREDIT" to resolve the issue. I have responded to Ashford on  July [redacted] with my response. I have not heard back yet. This has been going on for almost 6 months. This is the worst experience any customer can have a retail company. HORRIBLE SERVICE!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,We sincerely apologize that this refund process did take so long, this is not how we normally conduct our business. While your return and issue was taking place, our company was in the middle of a transition period and this may have been one of the orders that we lost communication with. Since...

this has been brought to our attention I have taken a look at our accounting and I do see you have been refunded on 2/*/16 for $1149.00, if need be, we have a transaction number for the refund in case we do need to provide any further information.If you have any further questions or concerns, please do not hesitate to reach out to us at anytime!

The customer's watch passed our extensive quality assurance tests following the repair process.  Per UPS it was delivered back to the customer Thursday,  09/**/2016 at 4:59 P.M.

Dear Sir,Thank you for your enquiry.We can see our Hong Kong Customer Service Team has been followed up with you and you had agreed to our solution to pick up all these goods in Ashford Hong Kong VIP Center while your orders were declined importing into China by China Customs.We wish you a Happy...

Chinese New Year and hope you can pick up the goods soon once they have been returned to us in Hong Kong.

Customer claimed package from Ashford was received empty.  Ashford inventory control investigated and found that watch was packed and shipped.  Ashford requested that customer send pictures of the packaging, however customer refused.This is the second claim from customer that they received...

empty box.  Customer continued to order from Ashford and continues to claim issues with shipments.

Revdex.com: ID DATE...ASHFORD HAS CONE NOTHING TO ASSIST MY ZENITH WATCH.  i'M STILL WAITING FOR SOMETHING TO HAPPEN.  CONTINUE COMPLAINTING TO ASHFORD UNTIL THEY MADE A CHANGE AND FIX MY ZENITH WATCH WHICH IS VERY PRICEY.ROBET IRVING BOWERS (BOWSKY)
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer did receive the incorrect watch.  Once we received this item back in our facility in RI we posted the credit of $628 back to the customer’s card on 10/**/15.

Hello,I have sent over your decision to our processing team...once we've received confirmation that the claim is finalized, we will reship out a new order to you via [redacted]  Once tracking has been assigned, we will email you that information.Once the tracking email has been sent, this will conclude this matter entirely.Thank you for your patience while we processed the missing item claim with [redacted].Kindly,[redacted]

Hello [redacted],Thank you for your feedback.  I apologize that you did not have a good experience shopping with Ashford.  I see that you submitted your order on 12/**/2015 at *:18 p.m. for Next Day Air delivery.  It did not meet our posted shipping cut off of 3:00 p.m. so we shipped it...

out 12/2*/15.  The next day 12/**/15 was Christmas so there were no deliveries.  Then it was Saturday and Sunday and [redacted] does not deliver on those days.  Monday 12/**/16 would actually be considered the next business day and the [redacted] tracking website shows delivered on 12/**/16.  On 12/**/15 you called us looking for your package.  Since it showed delivered on the [redacted] website on 12/**/15, we set up a claim with [redacted] for a lost package.  A [redacted] claim can take any where from one week to 3 weeks depending on the individual circumstances...especially when it shows delivered. I see that we live chatted with you on 12/**/15, 1/*/16, 1/**/16, 1/**/16, 1/**/15, and we emailed you on 12/**/15, and 1/**/16 regarding status of the claim.  On 2/* a claim number was finally issued to us and on 2/**/16 the claim was paid to us by [redacted].  We contacted you at that time as to whether you would like a refund or a reship and you chose a refund.  On 2/**/16 the refund request was submitted and on 2/**/16 your [redacted] card was refunded the entire amount of your order.It is unfortunate that the timing of the order was right before Christmas,Hanukkah, and New Year's and packages have more of a tendency to be delayed or lost during those periods because of the volume of things being shipped by all carriers.I am very happy to see this is resolved and you have been refunded.  If that is not the case, or you need further assistance, please contact the Customer Service department at [redacted].  Thank you.Best Regards,GloriaClient Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

According to the Ashford's web site, water exposure is covered by manufactufer guideline - 30 meters water resistant.The watch has been sold to us as new, but in fact, a someone in Ashford opened it and left the water seal broken.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, Thank you for your feedback.In efforts to maintain a good relationship with you as the customer we are taking an initiative and refund the order for you as opposed to continuing to prolong the situation on your end. I am sure there has been communication from Ashford.com prior to this email and I am glad that we have come to a final conclusion that is satisfactory to both us and you as the customer. If you have any further questions or concerns, please feel free to contact us at anytime!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 My previous statement of facts stands. They are not describing the watch returned.They are misrepresenting the watches as new when they are in fact defective.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer claimed received the wrong item 5/**, Customer provided pictures 5/**.  Pictures sent to ** office for follow up.  UEQ,weight CK watch 1.435kg, emailed customer that weight of shipment matches Rado watch weight 7/[redacted] office agreed to exchange CK watch for RADO. 7/** customer...

agreed to bring CK watch and paperwork to ** office for exchange to RADO.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I contacted the business on November [redacted] and that is the day we had the chat.  I have the transcript.  They were to send a return authorization number by the end of that day, but I did not receive it.  I contacted them to follow up yesterday (Dec *) and they then sent the return authorization number.  I will mark the complaint resolved when I receive a refund in full.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer had many issues with the order and we did try to correct the issues. We were unable to get new items for the customer. The final outcome to the customer was positive. With so many items going back and forth we did have a mix up in processing the refunds. We have corrected the issue and...

the customer has been fully refunded as of 03/**/17

This customer purchased a JeanRichard watch with a rose gold plated face, he assumed the watch was solid rose gold and is stating we sell fake watches using false advertising.  After a partial refund of $121 which the customer accepted, he contacted us again for a full refund.  A full refund was credited to the customer on 12/**/15

This order was placed on 12/**/15 but was lost in transit by [redacted].  The customer contacted us immediately.  Because of a management transition our replies to him were delayed which also delayed the refund process.  The customer received the refund for this purchase on 03/**/16. ...

The customer purchased another watch on 12/**/16 but the battery was dead up receipt.  When he contacted us we informed him to have the battery replaced, submit the receipt for the battery and we would issue a credit for the battery.  According to our notes we haven’t received the receipt so that battery credit hasn’t been processed.