Gene's Auto Body Works

Revdex.com:**...

[redacted], although what they said is not entirely true but I accept the issue as resolved.To resolved this issue I had to contact my credit card company to dispute the charge and dispute resolution was end in my favor with full refund back to me. In this case I will accept the response from the this business consider I've recieve my refund.
 
Sincerely,
[redacted]

This customer’s purchase was lost in transit.  He contacted us on three occasions but because of a management transition we didn’t respond to him immediately and subsequently missed his 01/*/16 required deadline for receipt of deliver.  A replacement was sent around 01/**/16 which he...

received on 01/**/16.

False advertising or deceptive advertising is the use of false or misleading statements in advertising, and misrepresentation of the product at hand, which negatively affect many consumers. As advertising has the potential to persuade people into commercial transactions that they might otherwise...

avoid, deceptive or misleading advertising. Truth refers to essentially the same concept, that customers have the right to know what they are buying, and that all necessary information should be on the web side!Bureau of Consumer Protection,Federal Trade Commission,and Revdex.com will be contacted on this matterThis watch advertised clearly as 18K ROSE GOLD,WICH IS NOT WHAT I RECIVED! Jean Richard, Terrascope, Men's Watch, 18K ROSE GOLD CASE, Leather Alligator Strap, Swiss Mechanical Automatic (Self-Winding), [redacted] 60500-56-207-BB60 Men's Terrascope Watch 60500-56-207-BB60[redacted] ,,,,Retail: $10,500.00Ashford price: $5,250.00You Save: -$8,085.00 (77%) Cyber Sale: $2,415.00 JeanRichard Men's TerrascopeJeanRichard, Terrascope, Men's Watch, 18K Rose Gold Case, Leather Alligator Strap, Swiss Mechanical Automatic (Self-Winding), 60500-56-207-BB60JeanRichard Terrasco...JeanRichard, Terrascope, Men's Watch, 18K Rose Gold Case, Leather Alligator Strap, Swiss Mechanical Automatic (Self-Winding), 60500-56-207-BB60FEATURESThree HandDateCASEShape: CushionFinish: Polished and BrushedMaterial: 18K Rose GoldWidth: 44 mm without crownCase Length with Lugs: 50 mmWater Resistance: 100 m (330 feet)Crystal: Sapphire Crystal Scratch Resistant Anti ReflectiveThickness: 13 mmCase Back: Screw-Down ClosedDIALColor: GrayHands: Rose Gold Tone Hands LuminescentMarkers: Stick Index Rose Gold Tone LuminescentBEZELMaterial: 18K Rose GoldMOVEMENTType: Swiss Mechanical Automatic (Self-Winding)Caliber: JR60Jewels: 26Power Reserve: 38 HoursFrequency: 28.800 v/pHCalendar: Date at 3 o'clockCountry Of Origin: Made in SwitzerlandCrown: Pull and Push CrownBANDBand Type: StrapBand Material: Leather AlligatorBand Color: Black

This customer filed a Revdex.com complaint because his watch battery died during the warranty period.  He contacted us initially on 11/**/15.    Because of a management transition our replies to him were delayed which also delayed the refund process.  We advised the customer to...

replace the battery and send us a copy of the receipt.  The customer sent us his receipt and the credit was issued on 02/**/16

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint...

has NOT been resolved because:

 This watch was meant to be a birthday present for my mum. Her birthday had since passed; the replacement watch would therefore lose its original meaning. Therefore, may I have full refund instead?Thank you so much for your help.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.See below 
Sincerely,
[redacted]
 
[redacted]...

[redacted]

Hello,Thank you for your attention to this matter...please allow me to reply.Firstly, we do apologize for any inconvenience or strife we caused you while reviewing your order information.  We do understand that the information required to verify orders can be quite personal.I would like to...

point out that many e-commerce companies perform verification practices such as this in order to approve their orders, where needed.  This is not an illegal request for us to make.In review of this matter, I have spoken to our [redacted], and he's explained that he would approve your order if you were to place it again.  So, your request to receive the watch you had originally planned to purchase, can still be had...simply place a new order, as this one has been cancelled and cannot be resubmitted.Again, my sincerest apologies for any concern we may have caused you.  Please let me know if there's anything more we can assist you with.Kindly,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer purchased a Coach Maddy [redacted] Women's Watch on 2016-08-** 14:10:29.823 and received the watch August **, 2016 , 11:06 am.  The customer contacted us on 8/**/16 1:26 PM to request a return.  We disclosed that all returns are contingent upon an inspection to ensure the watch...

shows no signs of wear, use or damage since only unused, unworn and undamaged watches will be accepted for refund.  We received the watch back from the customer the week September [redacted] and the watch went through the inspection on September **.  (From the time of receipt to the time of inspection the returned item remain in the shipping container, unopened, in which the customer sent it to us).  The inspection found scratches on both sides of the watch casing; photos are attached.   We notified the customer on September ** and included the attached photos.Ashford inspects every watch when we receive it from a manufacturer.  We certify at that time that the watch is free of blemishes and is in working order.  Only items that pass this inspection are placed in sale-able inventory.  This customer's watch was pulled from this sale-able inventory. The scratches on the case indicate there was some kind of use, be it from handling, being worn or some other kind of use.  Unfortunately we are not able accept back items that have been worn or damaged: [redacted] .  The watch was sent back to the customer via USPS on September **, 2016 , 10:10 pm  and delivered September **, 2016 , 12:13 pm.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for response. This is the same response I received last time the y fixed it and when I sent it back they said it needed to be repaired again. This was a good lesson not to buy from this company ever again and to deter any people I know including family and friends from doing business with this company. It's amazing that I have purchased 5 watches between my wife and I and when there is one issue we are treated condescendingly. I am further upset with the Revdex.com because now I feel they don't do a damn thing for the customer and just back up the business owner. I will never come to the Revdex.com again because you guys are more a scam than even the scammers themselves
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer placed order #[redacted] on November **, 2016 and the order was shipped to the address provided. Customer contacted Ashford on December *, 2016 stating that the watch was not received.  Ashford opened a [redacted] claim on December *, 2016.  The claim was closed (why?) and...

reopened.  On January **, 2017, [redacted] denied the claim stating they have proof the package was delivered.  The customer used a drop shipping company and the package was signed for by the drop shipper.  As such, [redacted] denied the claim.  The customer would need to speak with the drop shipper.

Revdex.com:First time I contacted the customer service,they told me to send photo of the watch to them,I did as they request,then,they did not told me that this watch not sold by them,now, a month pass,they told me that they did not sell this watch,and will open an investigation!What are they doing a month ago?!!
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer placed order #[redacted] on  December **, 2016 and contacted Ashford on January *, 2017 to let us know that they did not like the item and wanted to return the watch.  Ashofrd proived the customer with an RA (Return Authorization) number the same day and received the item back on...

January **, 2017.  The customer was refunded on January **, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As  i told you before,the tape was tamper with by my kid,not by [redacted],there is nothing business with [redacted]!But you request me to give the box to [redacted],and tell me if I did not have time to wait the [redacted],I can put it out my house,I did as you said,put the box on my garden,but the [redacted] did not correct the box,the box now missing!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We check every watch when it arrives at our distribution center to ensure that it is functioning and has enough power. We also perform a quality control during the outbound process. However, despite our best efforts, some watches stop working after leaving our warehouse.We prioritize these repairs...

and return or exchange the watch as soon as possible.  We determined that this watch could not be returned because it had been worn and there were visible scratches on the case.  This watch was sent to manufacturer for repair and they advised that it would take up to 12 weeks.  We stressed to manufacturer that this repair had to be prioritized and the watch was returned to us in 3.5 weeks.  The watch was shipped to customer who refused delivery.  We have communicated with the customer throughout the process.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I cannot completely agree with the explanation. I can understand that there is some technical difficulties in the cashback processing. But such policy should be also transparent to the customers. Therefore it can prevent such frustration and mistrust in the business. I will accept the other explanation and look forward to the final solution.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello again,I'm sorry...but I don't understand.  What "other" explanation can I give to you?  The facts I gave to you are clearly outlined - you would have needed to find out the facts of this cashback offer from the affiliate site from which you tried to get it from.  The cashback offer has nothing to do with Ashford.com - we do not issue the cashback - it's the affiliate site who issues the cashback.  They have their rules and regulations we must follow.  So when an order is returned...for whatever reason...the system tells the affiliate site that you returned the order...therefore; cancelling the cashback offer.If you would like, you can contact that affiliate site to ask them why they can't apply your cashback offer to your replacement order?  Perhaps they can give you the "other" explanation you seek.Once we receive the replacement order back to our facility, we'll issue you a full refund for the purchase price.That is all we can offer you...again, sorry for any inconvenience this caused you.Kindly,Melinda H[redacted]Client Relations Manager[redacted]
[redacted]

We are having some difficulty understanding the nature of the complaint due to language issues.  This customer appears to be in China; we will have one of our Chinese-speaking reps contact him/her to understand the nature of the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Sir,Thank you very much for the enquiry.According to the terms and conditions listing on Ashford.com, Ashford.com warrants all of our products to be brand new, unworn, 100% genuine and free of defects. All Ashford.com products are sourced directly from the manufacturers with original packaging, care manuals, serial number identification and warranty cards, where applicable.  We offer a two year extensive warranty on any timepiece bought at Ashford.com. We have a world class team of certified watchmakers who are experts in their field and at your complete disposal.  Our warranty covers the most important part of a watch: the movement. No matter how complicated, we are well-equipped and ready to repair it with the utmost care. In addition, we will replace your battery for two years from the date of purchase.Please note: These warranties are valid only at Ashford.com. Repair or warranty service performed by someone other than Ashford.com will void these warranties.Please feel free to visit [redacted] for more details when necessary.We highly recommending the customer if he is Not 100% satisfied with your purchase, we are more than happy to let him simply send his item back to Ashford in its new, unused condition, and Ashford will be happy to provide either a full refund of the purchase price or a store credit toward an exchange.Please feel free to visit: [redacted] for more details when necessary.Thanks.Ashford.com