Gene's Auto Body Works

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 First  thank you Revdex.com. I appreciate your help.Today Ashford email to me,content as below.[redacted]I did not request to cancel my order, It is their fault,this is not fair.Becasue Ashford's fault,my many time and energy is wasted.Ashford have to compensate my loss,regardless of spiritual or material.That watch is my wife's birthday gift. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Thank you for your feedback.After taking an in depth look into your order I do see that this claim was delayed for 2 months due to the claims service that was used because of the value of this item.We recently reached out to Capitol claims regarding this issue and we (Ashford) will be...

submitting the refund today, please allow 5-7 business days for that refund to post back to your original form of payment.If you have any further questions, please feel free to contact us at anytime!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
That's not right, first of all I wore the watch for 10 mins only, it's resized yes but unworn for sure, and it can be resized again easily, I sent the 2 pieces that were removed from the watch band inside the watch box. The problem is I received a defective watch "Defective watch", and before I sent it back to them I told 2 different customer service reps Anila and Jessica that I don't want to send the watch back if you aren't going to issue me a refund or replacement, I repeated that more than 10 times, and Jessica told me and they have the phone calls recorded at Ashford so you can check it, Jessica said if the watch is defective we will issue you a refund. And again I called next day before I sent the watch and I spoke to Anila, and I told her I don't want to send the watch back if you are not going to issue me a refund, and I reminded her about the watch has been resized and that's against their return policy but she said, your case is different and we just want you to be happy.I spoke to Jessica with Ashford on their chat system as well and it's good that I kept a copy of the chat conversation, and you can notice that she mentioned if the watch is defective they will issue me a refund or a replacement, and you need to check the recorded phone calls too, they told me if it's defective they will issue me a refund and that's why I sent the watch back to them. They just lied to me, and their excuse is the watch is resized but they already knew that and they accept to issue me a refund if the watch is really defective. And sure it's defective and that's why they want to repair it.Here is the chat conversation:[redacted] 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have never worn the watch, I can send you pictures of the watch there is no marks on the watch whatsoever.  The watch is in perfect condition with the tags still attached and the plastic on the face of the watch.  The business is a fraud and not willing to accept the watch back. 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
If the claim that they make on their website "Ashford.com warrants all of our products to be brand new, unworn, 100% genuine and free of defects." why is there a need to do not one, but two quality checks prior to shipping? It appears they are selling refurbished merchandise and falsely representing it by their statement above. As far as the 3.5 week time frame, that is an LIE ! I have [redacted] tracking receipts.They had the watch in their possession on 2/** and did not try to deliver it until 5/**. That is 10 weeks! It was refused because the credit card company had given me a credit on 5/* after proving I did not have the watch ([redacted] tracking) and seeing photographic evidence that proved the bezel was NOT scratched and because I did not want to accept a refurbished watch. Now Ashford has lied to my credit card company saying the watch was worn for two days (absurd) and my credit card was charged back the $999.00!   NO WATCH & NO MONEY!!! I had sent multiple emails to Ashford that went unanswered until finally I had to contact my credit card company multiply times to dispute. This company has multiple complaints online. BUYER BEWARE !  Next step is the Attorney General's Office!  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We spoke with the customer Friday, 8/**/16, and instructed him to send the watch back for a final evaluation.  A pre-paid shipping label was provided.  Upon receipt our watchmakers will evaluate the watch to determine the best course of action.  At that point we will contact the...

customer.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me as the business was unable to point me toward this caveat in their terms and conditions when I asked.  However I have subsequently cancelled the order therefore the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[YThur Answer Here]
 The business sent copies of convo I had with them which I have sent to Revdex.com ,...

they did not reply. Their conversations do not resolved complaint 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I dont accept the answer , They don't have the sincerity to solve my request , I pay a new watch price ,but I get a watch is different with the official,So I have reason to doubt that the watch is  refurbishment ?second hand ?or the other circumstance,At least its not new, As a consumer,I need an explanation , During I defend rights,I spend time and energy,I need  a reasonable compensation.In the deal , I am the weaker,but I think in the world must be have justice?Thx.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Repairs on watches is a very slow process.  Additionally the more intricate the time piece the longer the process.  Typically there is a diagnosis period.  Following that is the repair phase once the repair phase is complete there is a rigorous quality assurance phase.  It's not unusual for a watch repair to take four or weeks.  Adding to the timeline with this situation was the missing warranty card and that it had to go back to Switzerland for more detailed work.  We understand the frustration however given the intricacy of the movement, the value of the watch and the transit to Switzerland (and back) this timeline for repair is not unusual.We received notice today that the watch is en-route to the United States. We expect to have it back in our possession in the next two weeks at which time it will be returned in perfect condition and working order to the consumer.