Genesis Bankcard Services Inc

March 8, 2018 Revdex.comP.O. Box 1000Dupont, WA 98327 Re: [redacted]Case #: [redacted]  Dear Revdex.com: We received a complaint dated February 28, 2018 for the above named consumer.  Mr. [redacted] is upset that the automatic...

payments he established online did not function as anticipated. The issue caused him to be billed a late fee, which he does not feel is appropriate.  We reviewed his account and found the following.Mr. [redacted] did establish automatic payments.  He set the payment to be his scheduled minimum payment plus $5.00.  Based on his balance at the time he established the recurring schedule, the payment amount was sufficient.In a phone conversation with Mr. [redacted] on 2/27/18, we incorrectly informed him that his promotional period expired and that was why his minimum payment increased.  The minimum payment increased on Mr. [redacted]’s account because a new purchase was financed in December.  A coaching package was sent to the Manager of the representative to prevent a reoccurrence.Due to the purchase, his minimum payment increased $25.00.  Please note we cannot alter consumer electronic payments without their consent.  There is an option to set the recurring payment for the minimum billed on each statement, but a fixed payment was established.  We apologize if that was not clear at the time he established the schedule; he can still do so if he would prefer.Given his prior payment performance and the misunderstanding about the recurring schedule, we have waived the late fee as requested.We hope this information clarifies the matter. If you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Genesis Card Services

Bankcard Services   June 8, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                 Case #[redacted]     Dear Revdex.com:   This letter is in response to the rejection to a response from your inquiry presented to us June 2, 2017, regarding a complaint filed with your office by the above referenced consumer.   While the initial complaint referenced ‘credit owed to her’ and a credit from [redacted], subsequent conversations indicate the consumer’s concern was with a temporary hold placed on the account preventing her from using the card. Ms. [redacted] had been advised her ability to use the account would be restored 14 days after her last, and most recent, payment applied to the account. Her most recent payment applied to the account June 5th; the temporary hold will be removed and the account open for use any time after June 19, 2017. We believe our actions have addressed her concerns.   We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 2, 2016
 
 
Revdex.com
[redacted]
 
RE:          [redacted]
                Case...

#[redacted]
 
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated June 26, 2016, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have made arrangements to decrease her balance. Additionally, we have contacted the consumer directly to discuss the desired outcome and ensure her satisfaction with the resolution of this submission. We believe our actions on this account have addressed her concerns.   
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted]. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

Bankcard Services     August 30, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                   Case...

#[redacted]     Dear Revdex.com:   This letter is in response to your inquiry dated August 29, 2017, regarding a complaint filed with your office by the above referenced consumer.   We appreciate the customer bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next steps. The residual interest in the amount of $2.39 has been credited to the consumer’s account reducing the account balance to $0. A letter confirming these actions has been requested. The credit and $0 balance will be reflected on the final statement to be sent to the customer in late September; all automated systems will also be updated with a $0 balance at that time. We believe our actions have addressed their concerns.          We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

Bankcard Services
 
May 18, 2016
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE:          [redacted]  
                Case...

#[redacted]
Dear Revdex.com:
This letter is in response to your inquiry dated May 10, 2016, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Mr. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken the requested action on the consumer’s behalf. Confirmation correspondence of all actions taken will be sent to the customer shortly. We believe our actions on this account and discussion have addressed his concerns.      
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services

Bankcard Services     May 22, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                   Case #[redacted]...

    Dear Revdex.com:   This letter is in response to your inquiry dated May 16, 2017, regarding a complaint filed with your office by the above referenced consumer.   We appreciate Ms. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have discussed her situation with our Fraud department to determine next steps to best assist the consumer in protecting her credit. An ID Theft affidavit has been sent as a means to help us conduct a reasonable investigation as is required by [redacted]®. We believe our actions have addressed her concerns.          We hope this resolves this matter, but if you or the consumer have additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

July 13, 2017Revdex.comP.O. Box 1000Dupont, WA 98327RE:          [redacted]
[redacted]                  Case
#[redacted]Dear RevDex.com:This letter
is in response...

to your inquiry dated July 6, 2017, regarding a complaint filed
with your office by the above referenced consumer. We appreciate
Ms. [redacted] bringing this concern to our attention. After reviewing the
information and requested resolution contained in the consumer’s complaint, we
have reviewed the account to determine next steps. The account was closed as
the consumer requested; all fees have been credited as of July 13th and a letter confirming the account’s zero balance has been requested. The
credits have been applied to the consumer’s account before her next billing
statement which will confirm the $0 balance; that statement will be sent next
week. We believe our actions have addressed his concerns.       We hope this resolves
this matter, but if you or the consumer has additional questions or concerns, please
contact us at 1-866-453-2636.  Our
customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services

Dear Revdex.com:This letter is in response to your inquiry dated December 27, 2016, regarding a complaint filed with your office by the above referenced consumer. We appreciate Ms. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution...

contained in the consumer’s complaint we have done the following: closed the account, removed reporting from the consumers credit reporting and requested a letter of confirmation for all actions taken. We believe our actions have addressed her concerns.       We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.Sincerely,Bankcard Services

Bankcard Services
 
 
September 16, 2016
 
 
Revdex.com
P.O. Box 1000
Dupont, WA 98327
 
RE:          [redacted]  
               ...

Case #[redacted]
 
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated September 14, 2016, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Mr. [redacted] bringing this issue to our attention. The consumer’s selection of the Unsubscribe button should stop all future invitations to apply for our product within 10 days of its selection. In the meantime, we have added the consumer’s email address to additional lists that will immediately prevent future contact on our behalf. We believe our actions on this submission have addressed his concerns.      
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns or the consumer would like to share a copy of any of the email solicitations he’s received, please contact us at 1-866-726-5618.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

July 15, 2016
 
 
Revdex.com
P.O. Box 1000
Dupont, WA 98327
 
RE:          [redacted]
                Case...

#[redacted]
 
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated July 6, 2016, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Mr. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken the requested action on the consumer’s behalf; reviewed a copy of the original sales receipt from the merchant. The merchant documentation does not confirm the customer’s claim of a 12-month promotion period; we have not yet received documentation directly from the customer. We would like to discuss our findings and possible options with the customer directly but have been unsuccessful in our attempts to contact him to date. We believe our actions on this account have addressed his concerns.
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

March 25, 2016
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE:          [redacted]
                Case #[redacted]
Dear Revdex.com:
This...

letter is in response to your inquiry dated March 19, 2016, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Mr. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf. Additionally, we have contacted the customer directly on this subject. We believe our action plan will prevent additional advertisements being received and will rectify his concerns.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services

Revdex.com:I have to apologize my wife told me the milestone card had issues. Come to find out it was a different card that had the issues listed in this complaint. I sincerely apologize to card services. This is actually the card we like. So again I apologize for the inconvenience.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

November 19, 2015
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE:  [redacted]
        Case # [redacted]
Dear Revdex.com:
This letter is in response to your inquiry dated October 8, 2015, regarding a complaint filed with your office by the above referenced consumer.
We have been able to resolve this issue with the merchant that is favorable for the consumer. A letter detailing the outcome will be sent to Ms. [redacted] today.
We believe this has resolved the issue however, if you or the consumer have additional questions or concerns, contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services

Bankcard Services     September 15, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                 [redacted]...

    Dear Revdex.com:   This letter is in response to your inquiry dated September 15, 2017, regarding a complaint filed with your office by the above referenced consumer.   We appreciate [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next steps. There has been no attempt by us to contact the consumer since March 17, 2017. This account charged off and was sold to Windy City Capital Management in March of this year, they can be contacted at 1-866-233-6813. We believe our actions have addressed his concerns.          We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

April 4, 2016
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE:          [redacted]
                Case #[redacted]
Dear Revdex.com:
This letter is in response to your inquiry dated March 19, 2016, regarding a complaint filed with your office by the above referenced consumer; a decline to that initial response was dated March 29, 2016.
We appreciate Mr. [redacted] providing us with an example of correspondence he received when attempting to prevent future advertisements and solicitations for our products. The correspondence provided was from a different company.  We’ve provided the consumer with a direct contact number and requested any future correspondence he receives for our products be forwarded to our office which will allow us to facilitate the steps needed to prevent additional messages from being received by him. We believe our action plan, with the consumer’s assistance, will remedy his concerns.
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services

May 15, 2018   Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                 Case # [redacted]   Dear Revdex.com:   This letter is in response to your inquiry dated May 8, 2018 regarding a request by Ms. [redacted] to allow for more time to pay the previously offered settlement.  She offered two payments; the first on 5-11-18 and the second on 5-25-18, her pay dates.  We reviewed her account and found the following.   We reached out to Ms. [redacted] on May 9 to attempt to secure the payments with her.  We were unsuccessful in reaching her directly but left messages.  We have not yet received a call back.We will honor one more billing cycle to pay the settlement as offered. Ms. [redacted] may pay the two payments as offered; she may call us to set them up, pay them online or mail them.  Both payments must be received on or before 6/10/18.  Upon receipt we will write-off the remaining portion of her balance and it will report as paid less than the balance in full.  We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week. Sincerely, Bankcard Services Tell us why here...

Complaint: [redacted]
I am rejecting this response because:I was told the 8 th this is what I'm talking about poor business practices on your part 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I requested my account to be closed immediately during my phone call and that was not done. She just gave me a ration of B/S.
Sincerely,
[redacted]

July 21, 2016
 
 
Revdex.com
P.O. Box 1000
Dupont, WA 98327
 
RE:          [redacted]
                Case...

#[redacted]
 
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated July 20, 2016, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have applied a partial credit of the assessed finance charges to the consumer’s account. We have contacted the customer directly to discuss possible options and believe our actions on this account have addressed her concerns.   
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services