Genesis Bankcard Services Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Bankcard Services
 
 
September 16, 2016
 
 
Revdex.com
[redacted]
 
RE:          [redacted]
               ...

Case #[redacted]
 
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated September 11, 2016, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Mr. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint we have closed the account, credited all fees and submitted a request to delete this trade line from credit bureau reporting. A letter of confirmation of these actions will be sent to the customer. We believe our actions on this submission have addressed his concerns.      
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns or the consumer would like to share a copy of any of the email solicitations he’s received, please contact us at [redacted].  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

Complaint: [redacted]
I am rejecting this response because: its showing deragotory is should be updated to current since it has been paid yall are showing that I still owe the balance please update this I have had a bad start on this account due to me having a stroke and being put on disability I am trying to hard to get my life back together to better myself for me and my kids thanks
Sincerely,
[redacted]

April 11, 2016
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE:          [redacted]
                Case #[redacted]
Dear Better Business...

Bureau:
This letter is in response to your inquiry dated April 5, 2016, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken action on the consumer’s behalf by reviewing the account for accuracy. Additionally, we have contacted the consumer directly on this subject. We believe our discussion has addressed her concerns.   
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services

Bankcard Services     October 6, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                   Case...

#[redacted]     Dear Revdex.com:   This letter is in response to your inquiry dated October 5, 2017, regarding a complaint filed with your office by the above referenced consumer.   We appreciate Mr. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next steps. The consumer provided a copy of the processed payment which enabled us to locate it and have it applied to his account. In addition, a credit for the cost of tracing the payment will also be applied to his account and his payment history corrected. We have spoken with the customer and advised of the actions taken ad assured him a letter confirming the bureau update has been sent. He has indicated he’s satisfied with the actions taken by us and we believe actions have addressed his concerns.          We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at [redacted].  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I had sent the 99 dollars return payment , already withdrawn from my account .I left a voicemail to that person and wait for confirmation that my account is closed Hopefully this is the last step 
Sincerely,
[redacted]

Bankcard Services
 
December 15, 2016
 
 
Revdex.com
P.O. Box 1000
Dupont, WA 98327
 
RE:          [redacted]  
                Case...

#[redacted]
 
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated December 13, 2016, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Ms. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint we have credited the two credit balance refund debits that were never sent, as she has requested. The consumer will see these credits on her next statement and can confirm the credits and new balance by speaking with one of our representatives. We believe our actions have addressed her concerns and appreciate her patience while this correction was made.       
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

Bankcard Services     July 13, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                   Case #[redacted]...

    Dear Revdex.com:   This letter is in response to your inquiry dated July 5, 2017, regarding a complaint filed with your office by the above referenced consumer.   We appreciate Mr. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next steps. The account was closed as the consumer requested; all fees have been credited as of July 7th and a letter confirming the account’s zero balance has been requested. The credits were applied to the consumer’s account after the most recent statement was sent. A final statement confirming the $0 balance will be sent to him mid-August, 2017. We believe our actions have addressed his concerns.          We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

May 27, 2016
Revdex.com
P.O. Box 1000
Dupont, WA 98327
RE:          [redacted]  
                Case #[redacted]
Dear Better Business...

Bureau:
This letter is in response to your inquiry dated May 19, 2016, regarding a complaint filed with your office by the above referenced consumer.
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have taken the requested action; working towards resolving her dispute claim and her account has been closed. Additionally, we have contacted the consumer directly on this subject and confirmed the actions being taken to resolve the account and alleviate any additional concerns she may have had. We believe our actions on this account and discussion have addressed her concerns.      
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
Sincerely,
Bankcard Services

Bankcard Services   March 29, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                   Case #[redacted]...

    Dear Revdex.com:   This letter is in response to your inquiry dated March 21, 2017, regarding a complaint filed with your office by the above referenced consumer.   We appreciate Mr. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next steps. Information provided on the website and to the customer when last we spoke, March 19, 2017, is correct; missed payments are added into the Total Amount Due for the account. We’ve been unsuccessful in our attempts to contact the customer directly to discuss the matter but have requested a copy of his payment history be sent to him along with a copy of the original documentation sent at the time the account opened. We believe our actions have addressed his concerns.          We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

Bankcard Services   March 20, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                   Case #[redacted]...

    Dear Revdex.com:   This letter is in response to your inquiry dated March 16, 2017, regarding a complaint filed with your office by the above referenced consumer.   We appreciate Ms. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the consumer’s account to determine next steps. The credit balance of $3.87 has been debited and a refund check for that amount requested; she should receive the refund within 10 business days. We believe our actions have addressed her concerns.          We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: from the merchant I order the package once before but never received it so they refunded me the money. I ordered the package a second time and still did not receive it. So I filed a dispute with my card company because the merchant did not want to refund me the money.
Sincerely,
Miriam N[redacted]

July 29, 2016
 
 
Revdex.com
P.O. Box 1000
Dupont, WA 98327
 
RE:          [redacted]
                Case...

#[redacted]
 
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated July 21, 2016, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have made arrangements to settle her account and provide a letter of confirmation for the agreed upon amount on the agreed upon dates. We have contacted the customer directly to discuss the plan for resolution and believe our actions on this account have addressed her concerns.   
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

Bankcard Services
 
August 3, 2016
 
 
Revdex.com
P.O. Box 1000
Dupont, WA 98327
 
RE:          [redacted]  
                Case #[redacted]
 
 
Dear Revdex.com:
 
This letter is in response to your inquiry dated July 21, 2016, regarding a complaint filed with your office by the above referenced consumer.
 
We appreciate Ms. [redacted] bringing this issue to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have made arrangements to settle her account and provide a letter of confirmation for the agreed upon amount on the agreed upon dates. We have contacted the customer directly to discuss the plan for resolution and believe our actions on this account have addressed her concerns.      
 
We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.
 
Sincerely,
 
 
Bankcard Services

March 23, 2018     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                Case # [redacted]     Dear...

Revdex.com:   This letter is in response to your inquiry dated March 16, 2018, regarding a complaint filed with your office by the above referenced consumer. Ms. [redacted] asserts that a representative offered to waive the annual membership in full and agreed to a $40.00 payment in March. She also asserts she paid as agreed but was subsequently told that information offered in February was erroneous and the annual fee could only be waived if she paid her balance in full. We reviewed her account and found the following. Upon review of her phone call with us on 2/25/18, the representative did agree to waive the entire fee, and explained to Ms. [redacted] that she could pay $40.00 per month until the balance is paid off since it was closed per her request. Due to human error only a portion of the fee was waived and not the entire amount as agreed.While our guidelines do stipulate that we can waive the entire annual fee if the balance is paid in full, we should honor what was offered and agreed upon by the first representative.  We have waived the remaining $74.00 annual fee.  In addition, since the credit was not applied as agreed the minimum payment in the system was higher than the $40.00 she paid, so a late fee was assessed on her March statement.  We credited the $27.00 late fee also; those credits will be on her next statement that will process on April 18. We have sent a coaching package to the managers of the individuals involved in the issues that transpired above to prevent a reoccurrence.  We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services   Tell us why here...

Bankcard Services     August 18, 2017     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                   ...

Case #[redacted]     Dear Revdex.com:   This letter is in response to your inquiry dated August 15, 2017, regarding a complaint filed with your office by the above referenced consumer.   We appreciate Ms. [redacted] bringing this concern to our attention. After reviewing the information and requested resolution contained in the consumer’s complaint, we have reviewed the account to determine next steps. The trade line has been deleted and a confirmation letter of these actions has been sent for her records. We believe our actions have addressed her concerns.          We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636.  Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,     Bankcard Services

Complaint: [redacted]
I am rejecting this response because: I made a payment for $50 which was processed. If a payment was made in March why would another payment be made on the same month. They are not acknowledging my $50 payment. My account should not be restricted when I made a payment and their online system was not reflecting what I owe it was showing $0 owed. 
Sincerely,
M[redacted]

January 13, 2018     Revdex.com P.O. Box 1000 Dupont, WA 98327   RE:          [redacted]                 Case #[redacted]     Dear Better...

Business Bureau:   This letter is in response to your inquiry dated January 7, 2018, regarding a complaint filed with your office by the above referenced consumer, in which he asserted he never received the card and wanted the account to be closed.   We reviewed his account and found that there has been no purchase activity.  Statements have been issued indicating that, including his July 2017 statement in which we communicated that the $99.00 annual fee would be billed the following month, in accordance with his credit agreement established with us.   We waived all fees, removed all delinquencies that had been reported due to those fees from his credit file, and closed his account per this communication.  While we have no record of a prior communication to close the account, Mr. [redacted] did tell our collections department that he thought this account was closed previously.  We regret that steps were not taken at that time to determine his wishes and honor them.       We hope this resolves this matter, but if you or the consumer has additional questions or concerns, please contact us at 1-866-453-2636. Our customer service hours are from 6am to 6pm, Pacific Time, seven days a week.   Sincerely,   Bankcard Services Tell us why here...