Notification of major benefit changes for were untimely and unspecific Customer service is unavailable to address concerns
I have had a major medical policy with Blue Cross of North Carolina for approximately years Up until my policy has had stable benefits and predictable annual rate increases of $ In 2014, rate increased $per year but benefits stayed the sameAlthough the substantial rate increase was a surprise, Blue Cross service was good Customer service was accessible, any questions about my benefits were answeredMy complaint with Blue Cross is the drastic changes in benefits for the current year, another drastic increase in rate and the inability to even reach customer service Since January I have been to see a Primary Care physician who referred me to a Physical Therapist whom I saw twiceI also was referred to a Urologist whom I had a consultation with Two weeks ago I began receiving bill from the PTand Urologist I have never received
Blue Cross Blue Shield NC cancelled my health insurance last weekWhen I called them on Wednesday, June to ask why I received a bill, they told me that my insurance had been cancelled due to lack of paymentWhen I explained that my account was set up for bank draft, they told me that my bank draft had been cancelled(For background, my health and dental insurance policies were set up to have the premiums drafted from my *** debit card, which is linked to my checking account at the North Carolina ***There were no problems with the bank drafts that occurred on January 5, February March 5, and April 5.)
I then stated that I had not cancelled my bank draft, and they commented that a bank draft night be cancelled to lack of funds in a bank account or an expired credit card
The next day (Thursday, June 2017) I went to my credit union, where a very helpful and compassionate representative confirmed that there were (more than) sufficient funds in my checking account to pay for a draft of $on May Furthermore, she stated that there was no record of BCBC even attempting to draft funds on May 5, and certainly no record of a returned item
After providing BCBS with the letter from NC ***, they offered me a "one-time, courtesy reinstatement" after receipt of my premiums for May and June (which I mailed on June 2017)However, this has not happened yet
I'm really concerned that this sort of policy cancellation might be happening to people who are less well suited to be aggressive about escalating this issueIt seems capricious at best, perhaps more malicious -- I have already met my deductible ($3,500) and in-network out-of-pocket maximum ($7,150) for the year
I paid my dental insurance premiums for 9/& 10/on timeBCBS cashed my checks, but still canceled my policy effective 8/31/
I paid my dental blue for seniors insurance premiums for 9/& 10/on timeSubscriber ID ***BCBS cashed my checks, but still canceled my policy for non-payment effective 8/31/I provided BCBS customer service a copy of the canceled checks starting mid September when I received my first late payment letterI have spoken with customer service times, each time they say a case with the highest priority to process has been sent to financeStill no reinstatement
Very difficult to resolve a minor clerical error made by themSeems like they like to pass the buck until you give upThis is a very serious issue
My husband paid my premium in March using my policy ID and they applied it to his policyThen he mailed April premium and they returned it causing me and my sons coverage to lapse.This is unacceptableWe spoke to numerous employees who were nice and sympathetic, but unable to solve a very simple clerical error
I have been a BCBSNC customer on and off for years Whenever I have a question, or want to discuss a benefit or claim in detail, it is VERY HARD to get an answer: 1) it takes upwards of 30+ minutes to get them to answer in the call center, then I ALWAYS get transferred around several times before reaching the right department (even when I follow the dozen or so VRU prompts) An example is right now, I have been on hold for minutes, and transferred once, and now waiting on the transfer to get a very simple benefit answer I get so frustrated with them ALL the time!!
I have not had insurance with BCBS since Dec but they drafted $out of my account for Jan & Feb I did my part and canceled the policy, got a confirmation number but it still did no good I have been working since Feb to get my refund back and have spent over hours on hold and I am still waiting on my refund I have confirmation numbers for refunds that are supposed to post within 3-business days and I've yet to see a refund Now, it is March and I am currently on hold again Maybe I can explain to the mortgage company they will have to wait another month for their payment, I am sure they will be just as patient as me waiting on my refund This company is a joke, everyone talks in circles and no one can get me an answer Maybe they can reimburse me for the 12+ hours (and counting) I've been on hold while at work I am sure that reimbursement check will be right behind the one I am currently waiting on
I have tried contacting bcbs nc to cancel my policy over the past month and halfI have called during day time hours, and afternoonAt point on their website they offered evening hoursI xalled then too EVERY TIME I was kept on HOLD for a ludricous amount of time for over an hour, at which point I had to put the phone down
There have no where online to cancel policyI was at the doctors office and patients were also being told that the techinicans could not get through to bcbs ! it is INSANE to have to WAIT do long and never get in touch with a representative, especially when we as the customer are paying TIMELY premiums only to get NO CUSTOMER SERVICE, I have never experienced such insane wait times - with eventual no way in getting in touch with them! I posted on fb - and I have no response there either!! The government should fine this company for being able to continue services for all its thousands of members that rely on them!
They are billing me for an old account number
In December of 2015, I had insurance with BCBS (***XXXXXXXXX) for January I sign up for the Affordable health careand received a new account number which is paid up to date In December I made several attempts to reach BCBSNC to make sure they canceled the old account an haven't been able to get anyone on the phone On Jan 3rd I went on the web site and it appear to me that they had the old account no longer active
On Feb 8th I receive a bill for two months of payments on my old account I called the phone number on the bill waited Hours on hold and no one every picked up the call
BCBSNC answered every chat and every phone call, and I do mean EVERY phone call, with the statement that anything said over the phone would not be a guarantee of payment by the companyUnfortunately thats what most of my phone calls to the company were about, seeing as the the customer service chats provided links and websites that were still extremely vague about coverageEven after logging in to their website as an active and paying customer, their benefit explanations were unclear and hazyThey stated that preventative care was covered as is legally required, but not all aspects of a yearly physical are considered eligible by their company; for specific examples, neither the blood test or the pap smear for my yearly physical was considered preventative care and I had to pay separate charges for bothTheir claims page is also extremely difficult to understand, the user interface is very unfriendly and I had to call BCBSNC to get their version of what the terms on their website meant; for example a section on billing is called "your part", but its unclear if this is the copayment, what you may have already paid, what needs to be paid, and if you need to pay it to BCBSNC or if you need to pay it to the medical providerAccording to a phone call, it's supposed to be what the customer now owes to the medical provider; which is apparently also inaccurate as I found frightening amounts in that column only to be assured by my provider that no such balance needed to be paid [so where did BCBSNC get these numbers?]The deductible is a ridiculous amount and half [yes really] my yearly incomeThe premium is also so high, that I actually could have paid the medical bills BCBSNC didn't cover with the money I had been paying themI would avoid them at all costs, I found the entire experience wishy washyIf I'm paying for coverage, a company better have a iron clad outline of what they DO cover, this insurance wasn't ensuring safety or coverage, and it wasn't assuring my confidence in anythingIf they don't know what they're doing and whether or not they cover simple procedures, I'm not paying them
Premium checks being cashed, but not applied to healthcare insuranceSeveral policies issued and not sure which policy or subsidy was applied
I attempted to renew my healthcare insurance through the Marketplace,however BC/BS issued several new policies with huge increases in the premiums and several different subsidy amountsI have spent countless hours on the phone trying to get this resolved and determine if I have insurance or notI also have paid over $in premiums which have not been applied to any policy with Blue CrossIt is impossible to resolve this through the Marketplace who advised there was nothing they could do I do have some medical issues and preventative care treatment to consider
Back in the middle of December we received our BCBSNC bill for January and it included $in "Retroactivity" plus our new monthly amount for There was absolutely no explanation for the Retroactivity amount due I contacted BCBSNC and was told on 12/18/that there had been a billing error with the Marketplace and it would be adjusted I waited a couple of weeks and there was no adjustment so I contacted them again and was told on 12/29/that our bill had been generated before an update came in from the MarketplaceI was told to mail in just the monthly amount due for January I did as requested and about a week later saw that the monthly payment was applied online but the $was still due I again waited a couple of weeks to see if the $would drop off the account but it did not so I contacted them I was told on 1/22/that the Retroactivity amount was due to an incorrect birthdate for my wife for the past years (2016-2017) There had been an error on the Marketplace application for the past years showing my wife's birth year off by one year (the birth year showed her being one year younger) This was corrected for the application year I wondered how a difference of one year could make such a large difference in premium On January 27, I went on the BCBSNC website and played around with some quotes I used the same income and family information that I used for the Marketplace application I did one quote with my wife's birth year being off by one year (one year younger) and then I did a second quote with the correct birth year There was a difference of less than a dollar a month The monthly premium amount of the two BCBSNC online quotes were within a dollar of what we are actually paying for as per the Marketplace application (makes me think the BCBSNC online quotes are in sync with the Marketplace quotes) I have gone ahead and paid the $for the Retroactivity so that I don't have our policy cancelled but I don't think it is right I wonder if people are given refunds if they make a birth year mistake to their advantage
I have a year medical policy with BCBS for my daughter *** ***Not to mention the fact that the premiums have continued to increase from $to $currentlyThe issue that I have is that I have always paid this premium by phone to XXX-XXX-XXXX with the Subscriber ID XXXXXXXXSo in December I called to make a payment & the automated service stated no payment due at this timeI believed that I had doubled up monthThen, the 1st week in January, I called in to make a payment and received the same automated statement "no payment due"I had tried to speak with a representative, however hold times were in excess of hourThen, I receive the first statement dated 1/20/that our subscriber ID # has been changed to XXXXXXXX XThe previous subscriber# of XXXXXXXX we've had since obtaining the policyI called the automated service a couple of times and still over hour hold time? So I scheduled a time for BCBS to call me back 2/I received a call back at 12:07pm, how
Even though this won't do any good whatsoever, I want to file a complaintAt the beginning of each month, BCBSNC automatically withdraws an amount covering my premium for that monthIn return, BCBSNC is supposed to send me an email notifying me that they have taken the money from my accountVery simple, no? Only it's not so simple after allI did not receive any such notification for the month of January(When I checked my account page on your website this morning, I saw that you had withdrawn funds from my bank account for FebruaryNormally the money is withdrawn on the 2nd of each month and I receive an email on the 5th or 6thBut this month it wasn't withdrawn until the 5thSo maybe I will get an email for February in the next day or two.) This is at least the fourth time that you have failed to send me such an email since I chose the automatic payment optionI rely on these emails to help me balance my checkbookIn the years since I opened my BCBSNC account, I have not filed a single claimSo you guys are pretty much making pure profit on me so far(I can't imagine the administrative upkeep and overhead can be that much.) You have one job and one job only right now: to send me an email once a monthThat's itAnd yet you can't even seem to do thatWhat's going to happen when I do have to submit a claim? Am I going to run into the same kind of problems? Bad enough that this is at least the fourth time you've messed up(Not to mention that you just jacked up my premiums to the tune of nearly $a month.) But then, when I tried to contact your customer service reps to (once again) rectify your error, I was unable to get throughI have been trying to call for a month nowI'd get these recordings about how busy you were due to open enrollment and how you were experiencing higher than call volumeBut the recording said that open enrollment was through January 16thI have tried numerous times to call after the 16th and have still been unable to get throughI tried calling mornings, afternoons, even evenings and on SaturdaysNo luckI'd be on hold for 20, 30, minutes at a time - all to no availThe only options listed on the Contact page were phone numbersWhen in desperation I took to Twitter and called you guys out for your lousy customer service, I finally got a responseBut even that didn't do me any goodWhoever was Tweeting on behalf of BCBSNC said that they would schedule a callback - but they couldn't tell me what day or time they would callSo far, I have not received any callI finally actually got to speak to a customer service rep last Saturday (after having already called once that morning)He said he would have to switch me to another departmentHe put me on hold and there I stayed for another minutes before I had to finally hang up(You know, some companies let people know how long they can expect to be on holdYou might want to look into that.) I called BCBSNC again first thing this morningIt took about or minutes but somebody did pick upUnfortunately, it wasn't anyone who could help meIt was some lady who said that her only function was to ask people who have been on hold for a long time if they wanted to schedule a callbackThe problem is, the earliest callback time available is February 19th days from nowdays! Are you kidding me? I had no choice but to acceptI also asked the lady if there was any other way that I could get in touch with someone from BCBSNCShe told me about the Inbox icon on the BlueConnect (what a joke that name is) homepageWhich, in turn, is how I came to be writing this to you nowWhy this email option is not on the Contact page along with the phone numbers is utterly beyond meWhen I see Inbox, I think that's where you send messages to me - not necessarily a place where I can send messages to youThere's a difference between an Inbox and a MailboxHere's the thingAfter all this aggravation and all the time I have wasted waiting in vain for someone to answer the phone, you guys owe meAn apology from a customer service rep just isn't going to cut itNot this timeI demand either: A) a personal apology from someone higher up in your organization, preferably the CEO or B) a partial refund of my premium for January (and, if I do not receive a notice for February, than for this month as well) as a show of good faithI cannot believe a company of your size can be so unresponsive, unprofessional and incompetent You keep screwing up because you are not held accountable for your mistakesYou think all you have to do is have some poor customer service rep someone who has nothing to do with your foul-ups apologizeIf you were, say, penalized financially each time you screwed up, you'd probably screw up a lot lessI notice that you never seem to have any trouble taking money from my accountIt's just notifying me - the one thing I am asking you to do - that seems to be a problem
This is a company handling insurance extremely poorI made over different calls to solve issue regarding one of the dental service that was done on Feb 13, 2017, but got different answer each time, and the situation has not been fixed after over monthsTerrible quality control in getting their own systems working properly, when I called last time to complain, and asked to talk to their supervisor, I was transferred to a third party who had nothing to do with the problem
SALES REP CONVINCED ME TO SWITCH FROM ONE BLUE MEDICARE PLAN TO ANOTHER, THAT ALL PROVIDERS WOULD BE COVERED.MY BEHAVIORAL HEALTH PROVIDER NOT COVERED
DURING MEDICARE OPEN ENROLLMENT PERIOD I VISITED BCBSNC OFFICE ON *** THE SALES REP *** *** CONVINCED ME TO SWITCH FROM BLUE MEDICARE PPO TO BLUE MEDICARE HMO, THAT I WOULD SAVE $PER MONTHSHE ASKED IF I USED OUT OF STATE PROVIDERS, I SAID NO SHE ASKED FOR A LIST OF MY PROVIDERS WHICH I PROVIDED SHE TOOK A CURSORY GLANCE AT THE LIST AND SAID THEY WOULD ALL BE COVEREDMY BEHAVIORAL HEALTH PROVIDER WAS NOT COVERED AND THE ENROLLMENT PERIOD HAD ENDED I AM NOW PAYING $PER WEEK INSTEAD OF $PER WEEK I COMPLAINED ON 01/27/AND RECEIVED A LETTER ON 02/08/2016, STATING THERE WAS NOTHING THEY COULD DO SOMEONE JUST SUGGESTED I CALL Revdex.com AND I THOUGHT THAT A GREAT IDEA AS YOU ALL HAVE HELPED ME TREMENDOUSLY IN THE PASTMY BCBSNC MEMBER ID # IS *** THANK YOU SO MUCH
I purchased a new health inspolicy for my son for 2018.the pmt cleared my bank & BCBS cancelled his policy because they misapplied
BCBS claimed that the new policy wasn't paid yet the check cleared my bankThey won't return my callsThey have cancelled his new policy for non-paymentThey have not offered to correct their mistake nor has my payment been refundedI don't want the refundI want the policy put into force
BCBSNC had cancelled my policy earlier this year with no noticeSaid I wasnt up to date on monthly paymentsHowever I wasThey had for some reason started sending bills to my physical address which has NEVER had a mailbox up.They then saw it was their fault and fixed issue with help from ***?
I paid the update amount and was told I was good till end of may when June bill kicks in
Well May and no june billI called they knew nothing and all they could say 3-days it would be hereWell next day it cameMy monthly amount was times the amount I was to be charged with bammycare
Now since May I have called 3-times a day on hold for as much as an hour,no one can tell me anythingONe did say I had a check returned for insuffient funds, but I never got it nor does my bank know anything about itThey said my account has PLENTY in it no one should ever send a check back
Well still today called on hold times for min each and then she says give it 3-days for them to research it more....Since bamycare kicked in this place BCBSNC is so mewsses up and unorganizedyou can't talk to anyone with knowldge just phone bank people reading a screenNo managment around with a brain thereWhat has happened BCBS??
Notification of major benefit changes for were untimely and unspecific Customer service is unavailable to address concerns
I have had a major medical policy with Blue Cross of North Carolina for approximately years Up until my policy has had stable benefits and predictable annual rate increases of $ In 2014, rate increased $per year but benefits stayed the sameAlthough the substantial rate increase was a surprise, Blue Cross service was good Customer service was accessible, any questions about my benefits were answeredMy complaint with Blue Cross is the drastic changes in benefits for the current year, another drastic increase in rate and the inability to even reach customer service Since January I have been to see a Primary Care physician who referred me to a Physical Therapist whom I saw twiceI also was referred to a Urologist whom I had a consultation with Two weeks ago I began receiving bill from the PTand Urologist I have never received
Blue Cross Blue Shield NC cancelled my health insurance last weekWhen I called them on Wednesday, June to ask why I received a bill, they told me that my insurance had been cancelled due to lack of paymentWhen I explained that my account was set up for bank draft, they told me that my bank draft had been cancelled(For background, my health and dental insurance policies were set up to have the premiums drafted from my *** debit card, which is linked to my checking account at the North Carolina ***There were no problems with the bank drafts that occurred on January 5, February March 5, and April 5.)
I then stated that I had not cancelled my bank draft, and they commented that a bank draft night be cancelled to lack of funds in a bank account or an expired credit card
The next day (Thursday, June 2017) I went to my credit union, where a very helpful and compassionate representative confirmed that there were (more than) sufficient funds in my checking account to pay for a draft of $on May Furthermore, she stated that there was no record of BCBC even attempting to draft funds on May 5, and certainly no record of a returned item
After providing BCBS with the letter from NC ***, they offered me a "one-time, courtesy reinstatement" after receipt of my premiums for May and June (which I mailed on June 2017)However, this has not happened yet
I'm really concerned that this sort of policy cancellation might be happening to people who are less well suited to be aggressive about escalating this issueIt seems capricious at best, perhaps more malicious -- I have already met my deductible ($3,500) and in-network out-of-pocket maximum ($7,150) for the year
I paid my dental insurance premiums for 9/& 10/on timeBCBS cashed my checks, but still canceled my policy effective 8/31/
I paid my dental blue for seniors insurance premiums for 9/& 10/on timeSubscriber ID ***BCBS cashed my checks, but still canceled my policy for non-payment effective 8/31/I provided BCBS customer service a copy of the canceled checks starting mid September when I received my first late payment letterI have spoken with customer service times, each time they say a case with the highest priority to process has been sent to financeStill no reinstatement
Very difficult to resolve a minor clerical error made by themSeems like they like to pass the buck until you give upThis is a very serious issue
My husband paid my premium in March using my policy ID and they applied it to his policyThen he mailed April premium and they returned it causing me and my sons coverage to lapse.This is unacceptableWe spoke to numerous employees who were nice and sympathetic, but unable to solve a very simple clerical error
Your first line people can't answer even a simple financial question, and your supervisors do not call back in a timely manner
I have been a BCBSNC customer on and off for years Whenever I have a question, or want to discuss a benefit or claim in detail, it is VERY HARD to get an answer: 1) it takes upwards of 30+ minutes to get them to answer in the call center, then I ALWAYS get transferred around several times before reaching the right department (even when I follow the dozen or so VRU prompts) An example is right now, I have been on hold for minutes, and transferred once, and now waiting on the transfer to get a very simple benefit answer I get so frustrated with them ALL the time!!
I have not had insurance with BCBS since Dec but they drafted $out of my account for Jan & Feb I did my part and canceled the policy, got a confirmation number but it still did no good I have been working since Feb to get my refund back and have spent over hours on hold and I am still waiting on my refund I have confirmation numbers for refunds that are supposed to post within 3-business days and I've yet to see a refund Now, it is March and I am currently on hold again Maybe I can explain to the mortgage company they will have to wait another month for their payment, I am sure they will be just as patient as me waiting on my refund This company is a joke, everyone talks in circles and no one can get me an answer Maybe they can reimburse me for the 12+ hours (and counting) I've been on hold while at work I am sure that reimbursement check will be right behind the one I am currently waiting on
I have tried contacting bcbs nc to cancel my policy over the past month and halfI have called during day time hours, and afternoonAt point on their website they offered evening hoursI xalled then too EVERY TIME I was kept on HOLD for a ludricous amount of time for over an hour, at which point I had to put the phone down
There have no where online to cancel policyI was at the doctors office and patients were also being told that the techinicans could not get through to bcbs ! it is INSANE to have to WAIT do long and never get in touch with a representative, especially when we as the customer are paying TIMELY premiums only to get NO CUSTOMER SERVICE, I have never experienced such insane wait times - with eventual no way in getting in touch with them! I posted on fb - and I have no response there either!! The government should fine this company for being able to continue services for all its thousands of members that rely on them!
They are billing me for an old account number
In December of 2015, I had insurance with BCBS (***XXXXXXXXX) for January I sign up for the Affordable health careand received a new account number which is paid up to date In December I made several attempts to reach BCBSNC to make sure they canceled the old account an haven't been able to get anyone on the phone On Jan 3rd I went on the web site and it appear to me that they had the old account no longer active
On Feb 8th I receive a bill for two months of payments on my old account I called the phone number on the bill waited Hours on hold and no one every picked up the call
BCBSNC answered every chat and every phone call, and I do mean EVERY phone call, with the statement that anything said over the phone would not be a guarantee of payment by the companyUnfortunately thats what most of my phone calls to the company were about, seeing as the the customer service chats provided links and websites that were still extremely vague about coverageEven after logging in to their website as an active and paying customer, their benefit explanations were unclear and hazyThey stated that preventative care was covered as is legally required, but not all aspects of a yearly physical are considered eligible by their company; for specific examples, neither the blood test or the pap smear for my yearly physical was considered preventative care and I had to pay separate charges for bothTheir claims page is also extremely difficult to understand, the user interface is very unfriendly and I had to call BCBSNC to get their version of what the terms on their website meant; for example a section on billing is called "your part", but its unclear if this is the copayment, what you may have already paid, what needs to be paid, and if you need to pay it to BCBSNC or if you need to pay it to the medical providerAccording to a phone call, it's supposed to be what the customer now owes to the medical provider; which is apparently also inaccurate as I found frightening amounts in that column only to be assured by my provider that no such balance needed to be paid [so where did BCBSNC get these numbers?]The deductible is a ridiculous amount and half [yes really] my yearly incomeThe premium is also so high, that I actually could have paid the medical bills BCBSNC didn't cover with the money I had been paying themI would avoid them at all costs, I found the entire experience wishy washyIf I'm paying for coverage, a company better have a iron clad outline of what they DO cover, this insurance wasn't ensuring safety or coverage, and it wasn't assuring my confidence in anythingIf they don't know what they're doing and whether or not they cover simple procedures, I'm not paying them
Premium checks being cashed, but not applied to healthcare insuranceSeveral policies issued and not sure which policy or subsidy was applied
I attempted to renew my healthcare insurance through the Marketplace,however BC/BS issued several new policies with huge increases in the premiums and several different subsidy amountsI have spent countless hours on the phone trying to get this resolved and determine if I have insurance or notI also have paid over $in premiums which have not been applied to any policy with Blue CrossIt is impossible to resolve this through the Marketplace who advised there was nothing they could do I do have some medical issues and preventative care treatment to consider
Back in the middle of December we received our BCBSNC bill for January and it included $in "Retroactivity" plus our new monthly amount for There was absolutely no explanation for the Retroactivity amount due I contacted BCBSNC and was told on 12/18/that there had been a billing error with the Marketplace and it would be adjusted I waited a couple of weeks and there was no adjustment so I contacted them again and was told on 12/29/that our bill had been generated before an update came in from the MarketplaceI was told to mail in just the monthly amount due for January I did as requested and about a week later saw that the monthly payment was applied online but the $was still due I again waited a couple of weeks to see if the $would drop off the account but it did not so I contacted them I was told on 1/22/that the Retroactivity amount was due to an incorrect birthdate for my wife for the past years (2016-2017) There had been an error on the Marketplace application for the past years showing my wife's birth year off by one year (the birth year showed her being one year younger) This was corrected for the application year I wondered how a difference of one year could make such a large difference in premium On January 27, I went on the BCBSNC website and played around with some quotes I used the same income and family information that I used for the Marketplace application I did one quote with my wife's birth year being off by one year (one year younger) and then I did a second quote with the correct birth year There was a difference of less than a dollar a month The monthly premium amount of the two BCBSNC online quotes were within a dollar of what we are actually paying for as per the Marketplace application (makes me think the BCBSNC online quotes are in sync with the Marketplace quotes) I have gone ahead and paid the $for the Retroactivity so that I don't have our policy cancelled but I don't think it is right I wonder if people are given refunds if they make a birth year mistake to their advantage
I have a year medical policy with BCBS for my daughter *** ***Not to mention the fact that the premiums have continued to increase from $to $currentlyThe issue that I have is that I have always paid this premium by phone to XXX-XXX-XXXX with the Subscriber ID XXXXXXXXSo in December I called to make a payment & the automated service stated no payment due at this timeI believed that I had doubled up monthThen, the 1st week in January, I called in to make a payment and received the same automated statement "no payment due"I had tried to speak with a representative, however hold times were in excess of hourThen, I receive the first statement dated 1/20/that our subscriber ID # has been changed to XXXXXXXX XThe previous subscriber# of XXXXXXXX we've had since obtaining the policyI called the automated service a couple of times and still over hour hold time? So I scheduled a time for BCBS to call me back 2/I received a call back at 12:07pm, how
Even though this won't do any good whatsoever, I want to file a complaintAt the beginning of each month, BCBSNC automatically withdraws an amount covering my premium for that monthIn return, BCBSNC is supposed to send me an email notifying me that they have taken the money from my accountVery simple, no? Only it's not so simple after allI did not receive any such notification for the month of January(When I checked my account page on your website this morning, I saw that you had withdrawn funds from my bank account for FebruaryNormally the money is withdrawn on the 2nd of each month and I receive an email on the 5th or 6thBut this month it wasn't withdrawn until the 5thSo maybe I will get an email for February in the next day or two.) This is at least the fourth time that you have failed to send me such an email since I chose the automatic payment optionI rely on these emails to help me balance my checkbookIn the years since I opened my BCBSNC account, I have not filed a single claimSo you guys are pretty much making pure profit on me so far(I can't imagine the administrative upkeep and overhead can be that much.) You have one job and one job only right now: to send me an email once a monthThat's itAnd yet you can't even seem to do thatWhat's going to happen when I do have to submit a claim? Am I going to run into the same kind of problems? Bad enough that this is at least the fourth time you've messed up(Not to mention that you just jacked up my premiums to the tune of nearly $a month.) But then, when I tried to contact your customer service reps to (once again) rectify your error, I was unable to get throughI have been trying to call for a month nowI'd get these recordings about how busy you were due to open enrollment and how you were experiencing higher than call volumeBut the recording said that open enrollment was through January 16thI have tried numerous times to call after the 16th and have still been unable to get throughI tried calling mornings, afternoons, even evenings and on SaturdaysNo luckI'd be on hold for 20, 30, minutes at a time - all to no availThe only options listed on the Contact page were phone numbersWhen in desperation I took to Twitter and called you guys out for your lousy customer service, I finally got a responseBut even that didn't do me any goodWhoever was Tweeting on behalf of BCBSNC said that they would schedule a callback - but they couldn't tell me what day or time they would callSo far, I have not received any callI finally actually got to speak to a customer service rep last Saturday (after having already called once that morning)He said he would have to switch me to another departmentHe put me on hold and there I stayed for another minutes before I had to finally hang up(You know, some companies let people know how long they can expect to be on holdYou might want to look into that.) I called BCBSNC again first thing this morningIt took about or minutes but somebody did pick upUnfortunately, it wasn't anyone who could help meIt was some lady who said that her only function was to ask people who have been on hold for a long time if they wanted to schedule a callbackThe problem is, the earliest callback time available is February 19th days from nowdays! Are you kidding me? I had no choice but to acceptI also asked the lady if there was any other way that I could get in touch with someone from BCBSNCShe told me about the Inbox icon on the BlueConnect (what a joke that name is) homepageWhich, in turn, is how I came to be writing this to you nowWhy this email option is not on the Contact page along with the phone numbers is utterly beyond meWhen I see Inbox, I think that's where you send messages to me - not necessarily a place where I can send messages to youThere's a difference between an Inbox and a MailboxHere's the thingAfter all this aggravation and all the time I have wasted waiting in vain for someone to answer the phone, you guys owe meAn apology from a customer service rep just isn't going to cut itNot this timeI demand either: A) a personal apology from someone higher up in your organization, preferably the CEO or B) a partial refund of my premium for January (and, if I do not receive a notice for February, than for this month as well) as a show of good faithI cannot believe a company of your size can be so unresponsive, unprofessional and incompetent You keep screwing up because you are not held accountable for your mistakesYou think all you have to do is have some poor customer service rep someone who has nothing to do with your foul-ups apologizeIf you were, say, penalized financially each time you screwed up, you'd probably screw up a lot lessI notice that you never seem to have any trouble taking money from my accountIt's just notifying me - the one thing I am asking you to do - that seems to be a problem
This is a company handling insurance extremely poorI made over different calls to solve issue regarding one of the dental service that was done on Feb 13, 2017, but got different answer each time, and the situation has not been fixed after over monthsTerrible quality control in getting their own systems working properly, when I called last time to complain, and asked to talk to their supervisor, I was transferred to a third party who had nothing to do with the problem
SALES REP CONVINCED ME TO SWITCH FROM ONE BLUE MEDICARE PLAN TO ANOTHER, THAT ALL PROVIDERS WOULD BE COVERED.MY BEHAVIORAL HEALTH PROVIDER NOT COVERED
DURING MEDICARE OPEN ENROLLMENT PERIOD I VISITED BCBSNC OFFICE ON *** THE SALES REP *** *** CONVINCED ME TO SWITCH FROM BLUE MEDICARE PPO TO BLUE MEDICARE HMO, THAT I WOULD SAVE $PER MONTHSHE ASKED IF I USED OUT OF STATE PROVIDERS, I SAID NO SHE ASKED FOR A LIST OF MY PROVIDERS WHICH I PROVIDED SHE TOOK A CURSORY GLANCE AT THE LIST AND SAID THEY WOULD ALL BE COVEREDMY BEHAVIORAL HEALTH PROVIDER WAS NOT COVERED AND THE ENROLLMENT PERIOD HAD ENDED I AM NOW PAYING $PER WEEK INSTEAD OF $PER WEEK I COMPLAINED ON 01/27/AND RECEIVED A LETTER ON 02/08/2016, STATING THERE WAS NOTHING THEY COULD DO SOMEONE JUST SUGGESTED I CALL Revdex.com AND I THOUGHT THAT A GREAT IDEA AS YOU ALL HAVE HELPED ME TREMENDOUSLY IN THE PASTMY BCBSNC MEMBER ID # IS *** THANK YOU SO MUCH
I purchased a new health inspolicy for my son for 2018.the pmt cleared my bank & BCBS cancelled his policy because they misapplied
BCBS claimed that the new policy wasn't paid yet the check cleared my bankThey won't return my callsThey have cancelled his new policy for non-paymentThey have not offered to correct their mistake nor has my payment been refundedI don't want the refundI want the policy put into force
BCBSNC had cancelled my policy earlier this year with no noticeSaid I wasnt up to date on monthly paymentsHowever I wasThey had for some reason started sending bills to my physical address which has NEVER had a mailbox up.They then saw it was their fault and fixed issue with help from ***?
I paid the update amount and was told I was good till end of may when June bill kicks in
Well May and no june billI called they knew nothing and all they could say 3-days it would be hereWell next day it cameMy monthly amount was times the amount I was to be charged with bammycare
Now since May I have called 3-times a day on hold for as much as an hour,no one can tell me anythingONe did say I had a check returned for insuffient funds, but I never got it nor does my bank know anything about itThey said my account has PLENTY in it no one should ever send a check back
Well still today called on hold times for min each and then she says give it 3-days for them to research it more....Since bamycare kicked in this place BCBSNC is so mewsses up and unorganizedyou can't talk to anyone with knowldge just phone bank people reading a screenNo managment around with a brain thereWhat has happened BCBS??
I pay twice my mortgage a month and can't get the medication I need to be healthy, there a scam!!!
TerribleBeen waiting over a month and they have lost my application timesThey keep promising to fix it, mean while I am running out of medicine