they did not process application when they were supposed to for my effective start date even though I already made payment
My insurance was supposed to start March 1stI already made a payment early mid February ...they have not processed my application yet and it is already March 10th, so I'm unable to login to my account, unable to go to the doctor, & unable to get my prescriptions because they have not processed my accountThey did not keep their word on a March 1st effective date! Also they have very long hold timesMost of the time I can't call and contact them because I'm on hold for hourssometimes they answer after I've been on hold for hours and I can hear people in the background and no one will say anything, so after waiting another minutes listening to people talk in the background and no one replying to me...I just hang upThey have terrible customer service! I'm definitely getting a different insurance and will never get blue cross again!!
I have been a blue cross blue shield member for over a year I have called them for the past three months and I never have spoke with a customer service representative yet I have been put on hold for hours and hours I can not get through They have raised my premium to dollars more a month I can not afford this rediculous amount Total a month is what they expect me to pay in They have no problem continually biling me I wish to cancel my subscription with bcbs of nc so I can obtain health coverage elsewhere I did not change my health care plan in 2016, but yet bcbs of nc did not inform me that my premium was going to raise to such a rediculous unaffordable amount with the same plan I had obtained in I need help resolving these issues
I made the mistake of assuming bcbsnc was a forthright company BOY WAS I WRONG!!!!!! They tripled my premium from to and the worst part waited until the Medicare enrollment period ended so I had to go back to "original medicare" and could not obtain insurance in the open market Not only that, we chose bcbsnc for my wife's coverage and wound up with a policy that so far we have not been able to find a doctor who accepts They are a bunch of SNEAKEY *** Avoid them at all costs
Blue cross/ blue shield of N .CCancelled on 12/31/New health insurance started on 1/1/Keep getting bills, talk on phone, was supposed to
Cancellation letter, never received, on hold X hr
*** ***, subscribers # XXXXXXXXXPlz help !
Insurance was Blue Cross labeled a payment, "Suspence," meaning they applied my payment to a non existing accountThey lost $payment!!!!
I have been dealing with Blue Cross on a daily basis First of, they have applied a previous payment from March in the amount of $to the wrong account and they labeled "Suspense," meaning that it just dissappeared this the exact word the a representative of Blue Cross and Blue Shieild named *** said!! For one hour, I drilled her given me the amount that I owed to reinstate my policy and she gave me three different figure and at the end she could not given an exact figure
I made a payment last month of $ This month I received a letter stating that my policy was terminated in June If my possible was terminating in June, then how come my payment went through in August???
I am extremely angry about this and as off right now I have no coverage because they are not smart enough to figure out where the missing payment went Pleas
BCBSNC has been an absolute nightmare to deal withI've been dealing with them for months in an attempt to change my billing addressEach time I call, I'm passed around and put on hold for hoursIt's the most incompetent and rude organization I've ever worked withThey never resolved the issueI changed to ***So far, I'm much happier
We have not been refunded for an enrollment that was canceled in December prior to it's effective date
On December 15th we enrolled in a Blue Cross Blue Shield catastrophic health insurance plan sub id: *** *** Group: ***The first agent who helped us cancel the enrollment informed us we would be refunded by the last week of JanuaryThe second agent told us the first week of FebruaryThe third agent had no idea what she was doing so I just hung upThe forth agent transferred me to a supervisor*** * who was suppose to follow up on 2/8/I called back in today 2/9/and spoke with an agent who told me she was calling accounting but hung up after or minutesI need someone to handle refunding this enrollment that never went into effect
Tried to cancel policy and continued to get billed afterwards
My health insurance policy was on auto-renewBecause the policy was set to double in price for the upcoming year, I called on 12/13/to cancel itTh elady I spoke said everything was taken care ofI continued to receive mail and emails about the upcoming policy, including new insurance cards, so I called again on 12/28/The rep I spoke with this time looked at the account & said she saw that I put in the request, but that it was not processed completelyShe assured me they would cancel the policy & that I would not be billed for it, and transferred me to another rep to complete the requestOn 1/3/my account was still debited $despite speaking with different reps and being assured from each one that the policy would be cancelled and that I would not be billedI called and spoke with another rep and explained the situation againShe said that the policy had been cancelled, but the auto billing was not
BCBSNC has caused my family much grief, tears, money, & time, including: Lost payments, refusing claims, taking my children off policy, and much more
First, BCBS terminated our policy automatically because of how my husband was making payments (he didn't pay enough of the premium on time, but then made several large payments), of which we accept responsibility However, when he called to get it straight & sent in the required docs & payment, our policy was reinstatedHowever, they failed to reinstate my two young children on the policy unbeknowst to usWhen we did find out, the CSR was supposed to correct the issue Well apparently they did notWhen we were out of state & had to take my daughter to an in network urgent care, they said she didn't have insurance & I could not reach anyone on a Saturday so I had to another Urgent Care since that one was closing & went to another one with a $higher copay within BCBS & pay $out of pocket for her appointment & all services that
I have had the same plans for years now and received shots in my knees that were always PRE-APPROVED and paid for, this year I got pre-approval and then received a $1500+ billSeems they changed their benefits without telling me
Been on the phone for hours was hung up on twice and told to hold on any was put back on hold call was never answeredI had issues back in December, which I was paying for policiesI'm receiving bills that were not paid now I have to cough up moneyOh and that's not it I sent in last month that's has not been accounted forI paid for month so I can still be insured until I found another companyI have so many issue with company that is not being addressedSmh I have no idea on what's going on
I had a with NC BCBS 12/1/- 12/31/ There is no policy after 1/1/ They keep billing me for a policy that I never purchased
They do not respond to email, nor to Customer Service requests via their web site, not does anyone ever answer their customer service phones lines I have not been on hole for min and seconds I give up
I do not want their incompetence to affect my credit rating as they continue to send me bills that I do not pay...as I do not have a policy with them any longer
All bills were paid by me before the inception date of my day policy
BCBSNC failed to update my address change and did not notify me when my auto-draft disabled due to a change in credit-card info six months ago
My policy (policy number: ***) began on January 1, with BCBS of NCI have been a customer with them for years with little problemsIn February 2017, I called them to inform them that I had moved and my account was not allowing me to update my physical mailing addressThey helped me over the phoneThe agent said that they had process my address changeI found out on August that my health insurance was no longer active and that they had canceled my policy as of March 31, without notification or warningI called and spoke with two agents and a manager and they said I failed to pay my monthly bill due to incorrect banking informationI was not aware that my account was linked to my debit information and not my bank account number--my debit had changed earlier in the year due to a info breachI changed almost all acc
billing mix up with a claim that has been rejected by bcbs for lapse in coveragebut I have bank proof of payments, customer service offers no help
In October of when my husband went to pay our health insurance for thew month he mix up our two accounts and paid the dental insurance amount for the helth insuranceonce he realized this error with in hours he called a customer service rep and they told him the problem had been fixedfast forward to December I went to the doctor and got pre-approval to have an IUD put in, and the nurse at the office told me all I would have to pay was my deductible of $so I had the procedure done on december Our insurance plan was set to be cancelled on 12-because we were switching to a family bcbs health plan instead of the single marketplace planand I received a bill from the doctor office on febonce I called their billing deptshe told me that the claim was denied for no coverageso I started calling bcbs customer se
My plan hasn't officially started yet, but I've been charged twiceMy refund will take up to days to process and no one seems to understand why I was even double charged in the first placeEvery customer service rep has a different answer and different informationI don't know why I was told I would have my money back in my account within 3-days via ach, when it's actually days by mail
BCBS billed me for policies.They owe me over $4,Cannot get resolution
Called BCBS on Dec 27th about double billing after being on hold for hours, they told me I would get refund checkCalled times in January on hold for hours, finally was able to talk to someone but they did not have access to "complete" recordsScheduled a call back apt, they did not callcalled again in February, after min on hold I was told check was processedCalled on March could not get through after minutes on holdCalled again on March 9th and after being on hold for minututes talked to someone who did not have access to all records/info so wanted to schedule an appt call back for March 11th which I could not do during the hours specifiedThey said that was the only option or go back on holdCall endedMarch 14th I was able to reac someone after only min on hold, they could not help me but could schedule a call back between 8:am and 8:pm om 3/16.They did call me and s
Terrible customer service!
I have called & emailed repeatedly about the same issue with no resolutionNobody cares to help up thereCurrently been on hold for minutes waiting to speak to a managerTERRIBLE
BCBSNC PUT ME IN THE WRONG INSURANCE PLAN, WITHOUT MY CONSENT, DISREGARDING MY SUBSIDY THROUGH THE HEALTH MARKETPLACE, THEY HAVE CANCELED MY INS
ALTHOUGH RECEIVING A LETTER FROM THE HMP OF MY SUBSIDY AMOUNT IN DECEMBER 2015, BCBSNC PUT ME IN ONE OF THIER PLAN 1/AND ARE HOLDING ME ACCOUNTABLE FOR A PAYMENT THAT IS OVER 600% HIGHER THAN MY MONTHLY COSTI TRIED CONTACTING THEM VIA INTERNET, PHONE EMAIL TO NO AVAILTHEY RECEIVED THE SUBSIDY MONEY FROM HEALTH MARKETPLACE AND REFUSED TO COVER MY DOCTOR BILLS AND PRESCRPTIONS EVEN THOUGH I HAVE MADE MY MONTHLY PAYMENTS IN A TIMELY PROCESSWE HAD A CONFERENECE CALL WITH THE HMP AND THEY COMPETELY BACKED ME UP HAVING PROOF OF DOCUMENTATION THAT I WAS INDEED ENROLLED IN 12/FOR 1/WITH A SUBSIDY I AM NOW RECEIVING COLLECTION BILLS, HAVE HAD TO PAY FULL PRICE FOR MY PRESCRIPTIONS AND BCBSNC IS TAKING MY PAYMENTS FOR HEALTH AND DENTAL INSURANCE, BUT NOT COVERING ME THIS IS THE MOST PATHETIC COMPANY I HAVE EVER DEALT WITH BUT
I am due a refund for a check that was written and mailed on 1/24/and deposited by BCBS on 1/30/and deducted from my account on 2/2/
I made a payment in the amount of $on 1/29/for my renewal premiumIt was deposited on 2/1/by BCBSUnbeknownst to me, my insurance policy was never activated because the check was written from our company account and they do not accept payment from a company accountThat information isn't stated ANYWHERE on the paperwork that was for me to submit my paymentIf it were all of this could have been avoided I didn't receive any type of communication from BCBS to inform me of the reason until I made a call to them to have a refund issuedThe first call I made was the week of March 19th, I was advised to send in a bank statement showing the check cleared my accountI obliged and sent it in before I was off the phone with the representativeI was told it takes about days and that I would be contactedAfter two weeks with
they did not process application when they were supposed to for my effective start date even though I already made payment
My insurance was supposed to start March 1stI already made a payment early mid February ...they have not processed my application yet and it is already March 10th, so I'm unable to login to my account, unable to go to the doctor, & unable to get my prescriptions because they have not processed my accountThey did not keep their word on a March 1st effective date! Also they have very long hold timesMost of the time I can't call and contact them because I'm on hold for hourssometimes they answer after I've been on hold for hours and I can hear people in the background and no one will say anything, so after waiting another minutes listening to people talk in the background and no one replying to me...I just hang upThey have terrible customer service! I'm definitely getting a different insurance and will never get blue cross again!!
I have been a blue cross blue shield member for over a year I have called them for the past three months and I never have spoke with a customer service representative yet I have been put on hold for hours and hours I can not get through They have raised my premium to dollars more a month I can not afford this rediculous amount Total a month is what they expect me to pay in They have no problem continually biling me I wish to cancel my subscription with bcbs of nc so I can obtain health coverage elsewhere I did not change my health care plan in 2016, but yet bcbs of nc did not inform me that my premium was going to raise to such a rediculous unaffordable amount with the same plan I had obtained in I need help resolving these issues
I made the mistake of assuming bcbsnc was a forthright company BOY WAS I WRONG!!!!!! They tripled my premium from to and the worst part waited until the Medicare enrollment period ended so I had to go back to "original medicare" and could not obtain insurance in the open market Not only that, we chose bcbsnc for my wife's coverage and wound up with a policy that so far we have not been able to find a doctor who accepts They are a bunch of SNEAKEY *** Avoid them at all costs
Blue cross/ blue shield of N .CCancelled on 12/31/New health insurance started on 1/1/Keep getting bills, talk on phone, was supposed to
Cancellation letter, never received, on hold X hr
*** ***, subscribers # XXXXXXXXXPlz help !
Insurance was Blue Cross labeled a payment, "Suspence," meaning they applied my payment to a non existing accountThey lost $payment!!!!
I have been dealing with Blue Cross on a daily basis First of, they have applied a previous payment from March in the amount of $to the wrong account and they labeled "Suspense," meaning that it just dissappeared this the exact word the a representative of Blue Cross and Blue Shieild named *** said!! For one hour, I drilled her given me the amount that I owed to reinstate my policy and she gave me three different figure and at the end she could not given an exact figure
I made a payment last month of $ This month I received a letter stating that my policy was terminated in June If my possible was terminating in June, then how come my payment went through in August???
I am extremely angry about this and as off right now I have no coverage because they are not smart enough to figure out where the missing payment went Pleas
BCBSNC has been an absolute nightmare to deal withI've been dealing with them for months in an attempt to change my billing addressEach time I call, I'm passed around and put on hold for hoursIt's the most incompetent and rude organization I've ever worked withThey never resolved the issueI changed to ***So far, I'm much happier
We have not been refunded for an enrollment that was canceled in December prior to it's effective date
On December 15th we enrolled in a Blue Cross Blue Shield catastrophic health insurance plan sub id: *** *** Group: ***The first agent who helped us cancel the enrollment informed us we would be refunded by the last week of JanuaryThe second agent told us the first week of FebruaryThe third agent had no idea what she was doing so I just hung upThe forth agent transferred me to a supervisor*** * who was suppose to follow up on 2/8/I called back in today 2/9/and spoke with an agent who told me she was calling accounting but hung up after or minutesI need someone to handle refunding this enrollment that never went into effect
Tried to cancel policy and continued to get billed afterwards
My health insurance policy was on auto-renewBecause the policy was set to double in price for the upcoming year, I called on 12/13/to cancel itTh elady I spoke said everything was taken care ofI continued to receive mail and emails about the upcoming policy, including new insurance cards, so I called again on 12/28/The rep I spoke with this time looked at the account & said she saw that I put in the request, but that it was not processed completelyShe assured me they would cancel the policy & that I would not be billed for it, and transferred me to another rep to complete the requestOn 1/3/my account was still debited $despite speaking with different reps and being assured from each one that the policy would be cancelled and that I would not be billedI called and spoke with another rep and explained the situation againShe said that the policy had been cancelled, but the auto billing was not
BCBSNC has caused my family much grief, tears, money, & time, including: Lost payments, refusing claims, taking my children off policy, and much more
First, BCBS terminated our policy automatically because of how my husband was making payments (he didn't pay enough of the premium on time, but then made several large payments), of which we accept responsibility However, when he called to get it straight & sent in the required docs & payment, our policy was reinstatedHowever, they failed to reinstate my two young children on the policy unbeknowst to usWhen we did find out, the CSR was supposed to correct the issue Well apparently they did notWhen we were out of state & had to take my daughter to an in network urgent care, they said she didn't have insurance & I could not reach anyone on a Saturday so I had to another Urgent Care since that one was closing & went to another one with a $higher copay within BCBS & pay $out of pocket for her appointment & all services that
I have had the same plans for years now and received shots in my knees that were always PRE-APPROVED and paid for, this year I got pre-approval and then received a $1500+ billSeems they changed their benefits without telling me
Been on the phone for hours was hung up on twice and told to hold on any was put back on hold call was never answeredI had issues back in December, which I was paying for policiesI'm receiving bills that were not paid now I have to cough up moneyOh and that's not it I sent in last month that's has not been accounted forI paid for month so I can still be insured until I found another companyI have so many issue with company that is not being addressedSmh I have no idea on what's going on
I had a with NC BCBS 12/1/- 12/31/ There is no policy after 1/1/ They keep billing me for a policy that I never purchased
They do not respond to email, nor to Customer Service requests via their web site, not does anyone ever answer their customer service phones lines I have not been on hole for min and seconds I give up
I do not want their incompetence to affect my credit rating as they continue to send me bills that I do not pay...as I do not have a policy with them any longer
All bills were paid by me before the inception date of my day policy
BCBSNC failed to update my address change and did not notify me when my auto-draft disabled due to a change in credit-card info six months ago
My policy (policy number: ***) began on January 1, with BCBS of NCI have been a customer with them for years with little problemsIn February 2017, I called them to inform them that I had moved and my account was not allowing me to update my physical mailing addressThey helped me over the phoneThe agent said that they had process my address changeI found out on August that my health insurance was no longer active and that they had canceled my policy as of March 31, without notification or warningI called and spoke with two agents and a manager and they said I failed to pay my monthly bill due to incorrect banking informationI was not aware that my account was linked to my debit information and not my bank account number--my debit had changed earlier in the year due to a info breachI changed almost all acc
billing mix up with a claim that has been rejected by bcbs for lapse in coveragebut I have bank proof of payments, customer service offers no help
In October of when my husband went to pay our health insurance for thew month he mix up our two accounts and paid the dental insurance amount for the helth insuranceonce he realized this error with in hours he called a customer service rep and they told him the problem had been fixedfast forward to December I went to the doctor and got pre-approval to have an IUD put in, and the nurse at the office told me all I would have to pay was my deductible of $so I had the procedure done on december Our insurance plan was set to be cancelled on 12-because we were switching to a family bcbs health plan instead of the single marketplace planand I received a bill from the doctor office on febonce I called their billing deptshe told me that the claim was denied for no coverageso I started calling bcbs customer se
My plan hasn't officially started yet, but I've been charged twiceMy refund will take up to days to process and no one seems to understand why I was even double charged in the first placeEvery customer service rep has a different answer and different informationI don't know why I was told I would have my money back in my account within 3-days via ach, when it's actually days by mail
The BCBS of NC has retroactively canceled my insurance policy for the year under claims of nonpayment, despite receiving payment
BCBS billed me for policies.They owe me over $4,Cannot get resolution
Called BCBS on Dec 27th about double billing after being on hold for hours, they told me I would get refund checkCalled times in January on hold for hours, finally was able to talk to someone but they did not have access to "complete" recordsScheduled a call back apt, they did not callcalled again in February, after min on hold I was told check was processedCalled on March could not get through after minutes on holdCalled again on March 9th and after being on hold for minututes talked to someone who did not have access to all records/info so wanted to schedule an appt call back for March 11th which I could not do during the hours specifiedThey said that was the only option or go back on holdCall endedMarch 14th I was able to reac someone after only min on hold, they could not help me but could schedule a call back between 8:am and 8:pm om 3/16.They did call me and s
Terrible customer service!
I have called & emailed repeatedly about the same issue with no resolutionNobody cares to help up thereCurrently been on hold for minutes waiting to speak to a managerTERRIBLE
BCBSNC PUT ME IN THE WRONG INSURANCE PLAN, WITHOUT MY CONSENT, DISREGARDING MY SUBSIDY THROUGH THE HEALTH MARKETPLACE, THEY HAVE CANCELED MY INS
ALTHOUGH RECEIVING A LETTER FROM THE HMP OF MY SUBSIDY AMOUNT IN DECEMBER 2015, BCBSNC PUT ME IN ONE OF THIER PLAN 1/AND ARE HOLDING ME ACCOUNTABLE FOR A PAYMENT THAT IS OVER 600% HIGHER THAN MY MONTHLY COSTI TRIED CONTACTING THEM VIA INTERNET, PHONE EMAIL TO NO AVAILTHEY RECEIVED THE SUBSIDY MONEY FROM HEALTH MARKETPLACE AND REFUSED TO COVER MY DOCTOR BILLS AND PRESCRPTIONS EVEN THOUGH I HAVE MADE MY MONTHLY PAYMENTS IN A TIMELY PROCESSWE HAD A CONFERENECE CALL WITH THE HMP AND THEY COMPETELY BACKED ME UP HAVING PROOF OF DOCUMENTATION THAT I WAS INDEED ENROLLED IN 12/FOR 1/WITH A SUBSIDY I AM NOW RECEIVING COLLECTION BILLS, HAVE HAD TO PAY FULL PRICE FOR MY PRESCRIPTIONS AND BCBSNC IS TAKING MY PAYMENTS FOR HEALTH AND DENTAL INSURANCE, BUT NOT COVERING ME THIS IS THE MOST PATHETIC COMPANY I HAVE EVER DEALT WITH BUT
I am due a refund for a check that was written and mailed on 1/24/and deposited by BCBS on 1/30/and deducted from my account on 2/2/
I made a payment in the amount of $on 1/29/for my renewal premiumIt was deposited on 2/1/by BCBSUnbeknownst to me, my insurance policy was never activated because the check was written from our company account and they do not accept payment from a company accountThat information isn't stated ANYWHERE on the paperwork that was for me to submit my paymentIf it were all of this could have been avoided I didn't receive any type of communication from BCBS to inform me of the reason until I made a call to them to have a refund issuedThe first call I made was the week of March 19th, I was advised to send in a bank statement showing the check cleared my accountI obliged and sent it in before I was off the phone with the representativeI was told it takes about days and that I would be contactedAfter two weeks with