I purchased healthcare insurance from BCBS and never received a bill/confirmation
On December 10, 2015, I ordered a new policy from BCBS and spoke with an agent that verified my policyShe stated that to wait a few days for the invoice to payShe told me to call back if a few days if I didn't receive an invoiceI called back December 14, and spoke with another agent who said that they would contact me in a weekI never received a callI called back in a few days and the agent put me on hold for mnutes and told me to call back in a weekI called back December 22, and kept getting the same response with different agentsBy the time January came about, I received no invoice as well as no healthcare coverage for me and my family
Our ACA insurance plans through BCBSNC have been incorrect since Jan 1,
We have spent close to hours on hold with BCBSNC customer service since 1/1/and still have not received 100% correct of the initial errors made to our healthcare plans After a multitude of calls to customer service, promised call backs, and escalation through three different customer service supervisors, our billing information is still inaccurate and/or missing Several deadlines for resolution have come and gone Customer Service reference numbers include XXXXXXXXXXXX, XXXXXXXXXXX & XXXXXXXXXXXX At this juncture we have new insurance cards for but are still unable to view my spouses account information online Her ACA prepayment is posted against my account and we have received no accurate billing information or been able to speak to anyone who could actually resolve or issue or take a payment We keep being referred back to "Blue Connect" but my wife does not even have a bil
I paid a telephone payment on my premium to BCBSNC on 4/4/of $This amount was debited again from my account on 4/6/Duplicate charge
***, subscriber ID #*** I paid a premium payment over the phone 4/4/On the am of 4/5/there were two charges pending for the amount of $I contacted my bank (*** ***) who advised I see if they both posted as they were duplicates and I only made one paymentPeriod.One charge posted for 4/4/and the additional charge posted 4/6/I contacted BCBS via e-mail and was told to fax a copy of my bank statement showing the duplicate charges and this would be handledI did thisFaxed from *** *** 4/7/Received an e-mail from BCBS that they,"did not find any duplicate charges and that it was a problem with my bank." I filed a dispute for the one duplicate charge of $with *** *** 4/7/pm*** *** disputed the charge and credited my account back the one charge of $132.76." I then rec
Insurance was cancelled on Jan through the Marketplace BCBS continued to draft payment for Feb and March and has not refunded me yet
Referencing the about summary, on 5/27/I spoke with *** regarding the refund for months, I was told would process on 5/and there would be day processing time Mailing address was verified and correct As of 6/still not check so called and spoke with ***, she informed me there was a day waiting period to stop payment and issue another check Still no check on 6/21, called, spoke with *** and was told the days would be on 6/ Called on the 30th day spoke with ***, informed the stop payment had been done and submitted to the finance department On 7/there still is neither check received by me, called and spoke with ***, was told it could take up to days for another check to be issued and that was all they could do Some of the reference #'s for all my calls are as follows: ***, ***, an
Blue Cross/ Blue Shield contacted me after my complaint to resolve my issue They then failed to do so
A Mr***, Team lead of Escalations Dept, contacted me to help resolve my 6/20/Revdex.com posted issueMr*** kept me on the phone while inputting data and retrieving data, and then asked if he could call back in minutesAn hour and minutes later, he still hadn't called backI called him and got voice mail
Blue Cross Blue Shield of NCarolina doesn't appear to be a credible or reliable health insurance companyNone of my dealings with any employee has resulted in any actual customer serviceSo far, it's customer disservice, and they certainly deserve the F rating ***
BCBS paid for a service and months later sent notification that the service wasn't covered and that I must pay back to them the money they paid
ID -*** *** ***
Date of service-5/26/
Claim #***
BCBS paid this claim of $ I received a notification months after the service that I must pay BCBS back the $because they do not cover this service
I have had insurance for my son, apparently without notice they took him ofcording to one employee if was because I didn't pay my bill ( I was on automatic draft) I was told by the employee that if it was their fault then it could be reinstated..I contacted my credit card company and had NOOOO pending or attempts for Blue Cross Blue Shield to take moneyI then called again and explained what happened then it was sent to a different department and I would get a call back which I never did, I forgot to mention that they also had my address incorrect after I told them we have moved and was never updated....I have been dealing with this now for month and have had to pay out of pocket for my son's visits and medicineI have called numerous times and get a different story every time as they have all the phone calls recorded you should have records of what I have been toldI need my son's insurance and reinversed what I have spent.I have been told to call a number to reinstate in, called they said they had noo records of my son even having insurance?? then I call Blue Cross Blue Sheild again stating I need to write a letter explaining what happened and send months worth of payments in and they MIGHT reinstate itONLY one employee that I have dealt with has been understanding and polite
not refunding my money
On 2/13/I paid one months premium through the online portalOn 2/17/BCBS drafted months premiums I requested on 2/18/to be refunded the months I was not trying to payOn 2/25/I was informed that I was approved for one month refund (because by that point the next month was due) It is 3/and I still don't have my moneyDespite MULTIPLE phone calls wondering where my money is - no one can give me an answer I was drafted for $worth of premiums that I was not intending to pay yetStill waiting for $to be refunded - and I"m sure I'll get the "well now march is due too so we are refunding you"That money would have been earning interest in my bank account but instead they took it when they weren't authorized to do soI've never been late on my payment a single time I know what money is coming in and what money is coming outYou cant just take money from people and not give it backHow am I to pay my bills? It's been almost a m
I have been using BCBS as a student for the past couple yearsDue to a change in my work study as an RA, I had to switch plans for the summerThey have been nothing but difficult with providing me information on switching, and even after receiving payment, failed to follow up with an email of enrollmentI still have not received my insurance cards (IT'S BEEN TWO MONTHS), neither by email or mailI have had multiple phone calls with them to get all this resolvedI may be a student, but if you're taking my money, whether out of my pockets or by financial aid, you need to provide me with quality serviceI was just put on a very long hold recently after talking to a representative about my situation, and eventually it transferred me to a customer satisfaction survey BEFORE I EVEN HAD MY PROBLEM RESOLVED, and the call ended thereafterI absolutely do not recommend anyone WILLINGLY entering this insurance companyAs a student, it was the easiest and cheapest option, but it's an absolute headacheI do not appreciate the inattentiveness on their partIt saddens me that a company that should be servicing to assist individuals with their health needs is so terrible with thatIf I could give them stars based on their customer service, I would
I instructed BCBS to cancel my health policy effective the middle of March 2017, and to refund any unused potion of my premium
BCBS did not cancel my policy on the date I requested (March 2017)
They canceled it on March 2017, thereby not having to refund my prorated premium
I have called them three times to rectify this - Once to cancel, second to follow up and found out that it had not been canceled, and and a third time when the website showed it had been canceled on March - when I had clearly asked ON March that it be canceled immediately
They said they they decided to just cancel it on the 31st, and that if I was sure it was to be canceled on the 16th I would need to resubmit it for review HOWEVER, they did not notify me that it had been denied (how can my instruction to cancel be denied)and I had to call myself to find out the status
On May 9th at approximately 1pm I was told by the customer service person that it had been resubmitted for revi
Went with a different policy as I was turning January Notified BCBS in December that would not be renewing policyThey billed and withdrew $from our checking account on January 1, I called on that day requesting a refund and they said it would be days and at that time was assured the policy was canceledOn January 24, I called again to follow up and was told that the policy was indeed canceled but they would decide if we were to get a full or partial refundOn January 25, I received another bill for $due 2/1/I called the bank to put a stop on any further withdrawals from BCBS which cost me $to doThe $had also incurred a $overdraft fee as I had to pay my new insurance premium and did not expect a withdrawal from BCBSDuring this phone call on the 24th of January, I was spoken to very rudely, handed off to different people and when asked for a supervisor, was hung up onI called back and finally reached a man who told me
I recently used BCBSNC's services while I was between insurances I called and let them know I would only need it a couple of months and they said just to let them know when to stop their services and there would be no issue After getting on their web portal (used for all medical/dental etc.), I emailed them that I wished to discontinue my services and thanked them for their coverage while I needed them
To my dismay, they continued to charge me for dental and stated that I didn't specify what type of membership Sorry, but that is a bad business practice First off, how did you know I wanted medical cancelled and not the other? I tried to recoup my charges however their management declined This is not right and I wonder how many others in NC are suffering the same issues Buyers beware and BCBSNC pull your business together and spell out to your customers that each insurance has to be cancelled magically through separate occasions
paid b cross plan on link @ exchangeCalled bc 5x no card only promissesSent proof paymentexcalations madePaid 2/6/No policy # even
I was offered open enrollment through Healthcare Exchange 2/6/& chose plan & immediately followed link on exchange which took me to Blue Cross to log in & pay 1st premiumThey took $from my accountI began getting bills from them saying I hadnt paidI made at least phone calls to Blue Cross with waits as long as over an hour many timesI was promissed many times that it was being escalated & that id have my cards & acct # within a day or twoStill no acct # or active policy to be able to use at doctorsI paid for policy back on 2/that was to be active 3/and have doctors appointment monday and BC doesnt even have me in system by socialIve done all I can and paid for something mandated that I cant even useHealthcare exchange is clueless & B Cross not giving me resolution or manager when requestedOnly empty promisse
I purchased insurance back in December of for the start of I am currently paying a price that I was not identified correctly and am being told that I have not paid my duesI called the customer service for assistance said on hold for hours for the rep to tell me they have my social security wrong and could not find me in the systemThat I am not paying for dental insurance when I was aware that I was when I signed up forI have not received proper documentation nor the correct cards for insuranceThe representative that I spoke with was not very happy to talk to me and gave me a nice attitudeI do not appreciate paying for something that I was under the impression that I was paying for multiple services
Coverage deleted for dependent college sonWe were not notified of terminationthought our son was covered for years that he had no coverage
I made a call to BCBS on 6/1/to ask a question about a grace period after marriage for our son During call I was informed that our son had not been covered since 11/ I was shocked I thought that he was coveredNever would I allow my son to not have coverage I am very thankful that he has been in good health and free from accidents Customer service advises that he was removed on lineThis is not the case I did go online to compare cost of my son having his own policy to being on our family policyHowever I did not remove him from the policy We never received a termination letter I would have contacted BCBS immediately They can not find a copy of the termination letterThey just advise that insurance cards do not have his name on them I replace cards each year I should have been notified in writing that our son
This company is a rip-off!! They are EVILThey don't even cover the basic services they are required to cover under the ACA, even though they make millions from government handouts, ostensibly to provide that careThey are supposed to cover preventative screenings 100%
Well, if you choose a colon cancer lab test rather than an invasive colonoscopy (at 5x the expense and times the risk) they won't cover it at allThey claim it's "out-of-network"Well, a national lab would be out of-network for EVERYONE! So they came up with that loophole to rip off consumers even more than they already do, and to blatantly circumvent the required services they are PAID to provide!! They SUCKNever againThis country's so-called health care system is a disgrace - it's all designed for the profit levels of corporationsI want what the rest of the developed world enjoys - medical coverage without bankruptcy!!
BCB cancel our policyI made over $payment and payment is not applied to my policy
We have BCB health insurance policy since My policy number is *** We made payments every month since BCB said we missed payment in BCB decided to cancel my policy in Feb I sent $check to reinstate policyI made payment of $every monthBCB did not apply this money to my policy
Last October when I get renewal letter it said my premium will be $per monthBut they started charging me $per monthI do not know why I am paying extra $every month
I am getting letter from *** and *** to collect chargesThey have given our case to collecting agencies
I would like to file $Million dollar charge to BCB for taking my premium and not paying benefit
In mean time *** is diabetic and if any health complication happens due to not getting medical treatment BCB will be completely responsible
Discovered I had active BCBS health insurance policies at the same time, they refuse for refund/credit my payments for almost $1,
I was laid off from a job and had to get my own health insurance policy starting February 1, At the end of February I found a new job and they started proving health insurance coverage for me starting March 1, When I set the new policy up online for March I was asked for my current policy informationI was under the impression that my individually purchased policy would be replaced when the new policy took effectRecently my husband noticed on our credit card statement that I was still being charged for the individual policy- meaning I had two active BCBS policies at the same time while I could barely afford one! I paid almost $(almost $1,total) for the months of March and April before my husband realized itI made the dreaded call to BCBS (I've always despised calling them because it's always very time consuming with all the
I purchased healthcare insurance from BCBS and never received a bill/confirmation
On December 10, 2015, I ordered a new policy from BCBS and spoke with an agent that verified my policyShe stated that to wait a few days for the invoice to payShe told me to call back if a few days if I didn't receive an invoiceI called back December 14, and spoke with another agent who said that they would contact me in a weekI never received a callI called back in a few days and the agent put me on hold for mnutes and told me to call back in a weekI called back December 22, and kept getting the same response with different agentsBy the time January came about, I received no invoice as well as no healthcare coverage for me and my family
Our ACA insurance plans through BCBSNC have been incorrect since Jan 1,
We have spent close to hours on hold with BCBSNC customer service since 1/1/and still have not received 100% correct of the initial errors made to our healthcare plans After a multitude of calls to customer service, promised call backs, and escalation through three different customer service supervisors, our billing information is still inaccurate and/or missing Several deadlines for resolution have come and gone Customer Service reference numbers include XXXXXXXXXXXX, XXXXXXXXXXX & XXXXXXXXXXXX At this juncture we have new insurance cards for but are still unable to view my spouses account information online Her ACA prepayment is posted against my account and we have received no accurate billing information or been able to speak to anyone who could actually resolve or issue or take a payment We keep being referred back to "Blue Connect" but my wife does not even have a bil
I paid a telephone payment on my premium to BCBSNC on 4/4/of $This amount was debited again from my account on 4/6/Duplicate charge
***, subscriber ID #*** I paid a premium payment over the phone 4/4/On the am of 4/5/there were two charges pending for the amount of $I contacted my bank (*** ***) who advised I see if they both posted as they were duplicates and I only made one paymentPeriod.One charge posted for 4/4/and the additional charge posted 4/6/I contacted BCBS via e-mail and was told to fax a copy of my bank statement showing the duplicate charges and this would be handledI did thisFaxed from *** *** 4/7/Received an e-mail from BCBS that they,"did not find any duplicate charges and that it was a problem with my bank." I filed a dispute for the one duplicate charge of $with *** *** 4/7/pm*** *** disputed the charge and credited my account back the one charge of $132.76." I then rec
Insurance was cancelled on Jan through the Marketplace BCBS continued to draft payment for Feb and March and has not refunded me yet
Referencing the about summary, on 5/27/I spoke with *** regarding the refund for months, I was told would process on 5/and there would be day processing time Mailing address was verified and correct As of 6/still not check so called and spoke with ***, she informed me there was a day waiting period to stop payment and issue another check Still no check on 6/21, called, spoke with *** and was told the days would be on 6/ Called on the 30th day spoke with ***, informed the stop payment had been done and submitted to the finance department On 7/there still is neither check received by me, called and spoke with ***, was told it could take up to days for another check to be issued and that was all they could do Some of the reference #'s for all my calls are as follows: ***, ***, an
Blue Cross/ Blue Shield contacted me after my complaint to resolve my issue They then failed to do so
A Mr***, Team lead of Escalations Dept, contacted me to help resolve my 6/20/Revdex.com posted issueMr*** kept me on the phone while inputting data and retrieving data, and then asked if he could call back in minutesAn hour and minutes later, he still hadn't called backI called him and got voice mail
Blue Cross Blue Shield of NCarolina doesn't appear to be a credible or reliable health insurance companyNone of my dealings with any employee has resulted in any actual customer serviceSo far, it's customer disservice, and they certainly deserve the F rating ***
BCBS paid for a service and months later sent notification that the service wasn't covered and that I must pay back to them the money they paid
ID -*** *** ***
Date of service-5/26/
Claim #***
BCBS paid this claim of $ I received a notification months after the service that I must pay BCBS back the $because they do not cover this service
I have had insurance for my son, apparently without notice they took him of
cording to one employee if was because I didn't pay my bill ( I was on automatic draft) I was told by the employee that if it was their fault then it could be reinstated..I contacted my credit card company and had NOOOO pending or attempts for Blue Cross Blue Shield to take moneyI then called again and explained what happened then it was sent to a different department and I would get a call back which I never did, I forgot to mention that they also had my address incorrect after I told them we have moved and was never updated....I have been dealing with this now for month and have had to pay out of pocket for my son's visits and medicineI have called numerous times and get a different story every time as they have all the phone calls recorded you should have records of what I have been toldI need my son's insurance and reinversed what I have spent.I have been told to call a number to reinstate in, called they said they had noo records of my son even having insurance?? then I call Blue Cross Blue Sheild again stating I need to write a letter explaining what happened and send months worth of payments in and they MIGHT reinstate itONLY one employee that I have dealt with has been understanding and polite
not refunding my money
On 2/13/I paid one months premium through the online portalOn 2/17/BCBS drafted months premiums I requested on 2/18/to be refunded the months I was not trying to payOn 2/25/I was informed that I was approved for one month refund (because by that point the next month was due) It is 3/and I still don't have my moneyDespite MULTIPLE phone calls wondering where my money is - no one can give me an answer I was drafted for $worth of premiums that I was not intending to pay yetStill waiting for $to be refunded - and I"m sure I'll get the "well now march is due too so we are refunding you"That money would have been earning interest in my bank account but instead they took it when they weren't authorized to do soI've never been late on my payment a single time I know what money is coming in and what money is coming outYou cant just take money from people and not give it backHow am I to pay my bills? It's been almost a m
I have been using BCBS as a student for the past couple yearsDue to a change in my work study as an RA, I had to switch plans for the summerThey have been nothing but difficult with providing me information on switching, and even after receiving payment, failed to follow up with an email of enrollmentI still have not received my insurance cards (IT'S BEEN TWO MONTHS), neither by email or mailI have had multiple phone calls with them to get all this resolvedI may be a student, but if you're taking my money, whether out of my pockets or by financial aid, you need to provide me with quality serviceI was just put on a very long hold recently after talking to a representative about my situation, and eventually it transferred me to a customer satisfaction survey BEFORE I EVEN HAD MY PROBLEM RESOLVED, and the call ended thereafterI absolutely do not recommend anyone WILLINGLY entering this insurance companyAs a student, it was the easiest and cheapest option, but it's an absolute headacheI do not appreciate the inattentiveness on their partIt saddens me that a company that should be servicing to assist individuals with their health needs is so terrible with thatIf I could give them stars based on their customer service, I would
I instructed BCBS to cancel my health policy effective the middle of March 2017, and to refund any unused potion of my premium
BCBS did not cancel my policy on the date I requested (March 2017)
They canceled it on March 2017, thereby not having to refund my prorated premium
I have called them three times to rectify this - Once to cancel, second to follow up and found out that it had not been canceled, and and a third time when the website showed it had been canceled on March - when I had clearly asked ON March that it be canceled immediately
They said they they decided to just cancel it on the 31st, and that if I was sure it was to be canceled on the 16th I would need to resubmit it for review HOWEVER, they did not notify me that it had been denied (how can my instruction to cancel be denied)and I had to call myself to find out the status
On May 9th at approximately 1pm I was told by the customer service person that it had been resubmitted for revi
Went with a different policy as I was turning January Notified BCBS in December that would not be renewing policyThey billed and withdrew $from our checking account on January 1, I called on that day requesting a refund and they said it would be days and at that time was assured the policy was canceledOn January 24, I called again to follow up and was told that the policy was indeed canceled but they would decide if we were to get a full or partial refundOn January 25, I received another bill for $due 2/1/I called the bank to put a stop on any further withdrawals from BCBS which cost me $to doThe $had also incurred a $overdraft fee as I had to pay my new insurance premium and did not expect a withdrawal from BCBSDuring this phone call on the 24th of January, I was spoken to very rudely, handed off to different people and when asked for a supervisor, was hung up onI called back and finally reached a man who told me
I recently used BCBSNC's services while I was between insurances I called and let them know I would only need it a couple of months and they said just to let them know when to stop their services and there would be no issue After getting on their web portal (used for all medical/dental etc.), I emailed them that I wished to discontinue my services and thanked them for their coverage while I needed them
To my dismay, they continued to charge me for dental and stated that I didn't specify what type of membership Sorry, but that is a bad business practice First off, how did you know I wanted medical cancelled and not the other? I tried to recoup my charges however their management declined This is not right and I wonder how many others in NC are suffering the same issues Buyers beware and BCBSNC pull your business together and spell out to your customers that each insurance has to be cancelled magically through separate occasions
paid b cross plan on link @ exchangeCalled bc 5x no card only promissesSent proof paymentexcalations madePaid 2/6/No policy # even
I was offered open enrollment through Healthcare Exchange 2/6/& chose plan & immediately followed link on exchange which took me to Blue Cross to log in & pay 1st premiumThey took $from my accountI began getting bills from them saying I hadnt paidI made at least phone calls to Blue Cross with waits as long as over an hour many timesI was promissed many times that it was being escalated & that id have my cards & acct # within a day or twoStill no acct # or active policy to be able to use at doctorsI paid for policy back on 2/that was to be active 3/and have doctors appointment monday and BC doesnt even have me in system by socialIve done all I can and paid for something mandated that I cant even useHealthcare exchange is clueless & B Cross not giving me resolution or manager when requestedOnly empty promisse
I purchased insurance back in December of for the start of I am currently paying a price that I was not identified correctly and am being told that I have not paid my duesI called the customer service for assistance said on hold for hours for the rep to tell me they have my social security wrong and could not find me in the systemThat I am not paying for dental insurance when I was aware that I was when I signed up forI have not received proper documentation nor the correct cards for insuranceThe representative that I spoke with was not very happy to talk to me and gave me a nice attitudeI do not appreciate paying for something that I was under the impression that I was paying for multiple services
Coverage deleted for dependent college sonWe were not notified of terminationthought our son was covered for years that he had no coverage
I made a call to BCBS on 6/1/to ask a question about a grace period after marriage for our son During call I was informed that our son had not been covered since 11/ I was shocked I thought that he was coveredNever would I allow my son to not have coverage I am very thankful that he has been in good health and free from accidents Customer service advises that he was removed on lineThis is not the case I did go online to compare cost of my son having his own policy to being on our family policyHowever I did not remove him from the policy We never received a termination letter I would have contacted BCBS immediately They can not find a copy of the termination letterThey just advise that insurance cards do not have his name on them I replace cards each year I should have been notified in writing that our son
This company is a rip-off!! They are EVILThey don't even cover the basic services they are required to cover under the ACA, even though they make millions from government handouts, ostensibly to provide that careThey are supposed to cover preventative screenings 100%
Well, if you choose a colon cancer lab test rather than an invasive colonoscopy (at 5x the expense and times the risk) they won't cover it at allThey claim it's "out-of-network"Well, a national lab would be out of-network for EVERYONE! So they came up with that loophole to rip off consumers even more than they already do, and to blatantly circumvent the required services they are PAID to provide!! They SUCKNever againThis country's so-called health care system is a disgrace - it's all designed for the profit levels of corporationsI want what the rest of the developed world enjoys - medical coverage without bankruptcy!!
BCB cancel our policyI made over $payment and payment is not applied to my policy
We have BCB health insurance policy since My policy number is *** We made payments every month since BCB said we missed payment in BCB decided to cancel my policy in Feb I sent $check to reinstate policyI made payment of $every monthBCB did not apply this money to my policy
Last October when I get renewal letter it said my premium will be $per monthBut they started charging me $per monthI do not know why I am paying extra $every month
I am getting letter from *** and *** to collect chargesThey have given our case to collecting agencies
I would like to file $Million dollar charge to BCB for taking my premium and not paying benefit
In mean time *** is diabetic and if any health complication happens due to not getting medical treatment BCB will be completely responsible
Discovered I had active BCBS health insurance policies at the same time, they refuse for refund/credit my payments for almost $1,
I was laid off from a job and had to get my own health insurance policy starting February 1, At the end of February I found a new job and they started proving health insurance coverage for me starting March 1, When I set the new policy up online for March I was asked for my current policy informationI was under the impression that my individually purchased policy would be replaced when the new policy took effectRecently my husband noticed on our credit card statement that I was still being charged for the individual policy- meaning I had two active BCBS policies at the same time while I could barely afford one! I paid almost $(almost $1,total) for the months of March and April before my husband realized itI made the dreaded call to BCBS (I've always despised calling them because it's always very time consuming with all the