BCBSNC has billed me for two insurance policies simultaneously and will not refund the $that they admittedly owe me
Blue Cross Blue Shield of NC did not cancel our health insurance policies and they debited us for premium payments in January and February of this year for last year's policy as well as the new plan that we are currently enrolled inThey debited our checking account each month for $for the current years plan as well as $each month for last years planWe have called BCBSNC over times since January as well as trips to the BCBS store in Morrisville, NC to try to rectify the problemsEVERY single person we have spoken to has said that the problem will be taken care of shortly and a check will be mailed to us within daysThe check has never been sent and every time we call back we get the same excuse "I do not see anything about this in the notes."
These guys are criminals and horribleIf the doctor prescribes something and you go to get it filled they reject it then require a prior authorizationWhat the heck, it was authorized by the doctor you isPay $a month which is a deal from what others pay and still have to deal with this ***I could buy the medicine for less that the premium and see the doctorI hope the company goes bankrupt
Paid premium to cover for total of months January-OctoberLast payment Posted to them November 13, State they have a day grace period before canceling policyReceived a refund for October premium so that the October medical bills/claims were not coveredI have not cashed refund check that I received in mail from themRepresentative read documented notes on our recorded phon call and that a review was asked for in Dec Next day a refund check was issued dated 12/19/to cover the October premiumI just want the October claims paid for
Product_Or_Service: Health insurance
Account_Number: ***
After getting my prescription filled at a local pharmacy for the last years at a cost of $a month I am now being forced by BCBS to go through prime mail If I do not do that, then I must pay $a month to get the same prescription filled at the local pharmacy So now I am forced to go through all the hoops and hopefully get my prescription through the mail at a cost of $a month How is this saving me money by paying $a month more or get penalized for using the local pharmacy? Whatever happened to a persons right to choose? Why cannot it be optional to use mail order pharmacy? Whatever happened to keeping your money locally instead of getting my medication from Texas? What convenience is is when you don't know when or if you will even get your medication When the whole mail order thing started I was told I could still use the local pharmacy because I did try prime mail and they never got anything right, but apparently that "grace period" is over and now I don't have a right to choose I can see by the other 93% negative reviews that BCBS is way off base here and they need to stop forcing people into using mail order pharmacies They know nothing about us as people, where our local pharmacists see us on a frequent basis and are able to help us get the medications we need If there is anyway at all to change this rule from mandatory mail order drugs, please let me know
Canceled member before they were supposed to Said they would fix - now they refuse
My daughter got a jobHer coverage starts next monthInstead of canceling her at end of month - they canceled her on the 4thCalled BCBSNC agent, gave me a confirmation number that it would be fixedChecked a week laterNot fixedCalled BCBSNC to find out why - was on hold minutes and then hung up onCalled back, waited another minutes and was told - BCBSNC was not going to have my daughter on insurance to end of month - after they already gave me a confirmation number that she would
Even though they canceled my daughter - I still have to pay the full amount this month
Blue Cross failure to refund premium payment after health insurance was cancelledRepeated calls to customer service have not addressed the problem
When we tried to terminate our health insurance policy prior to switching to medicare, Blue Cross continued to charge us a premium and then refused to refund the overpaymentAfter repeated attempts, Blue Cross has refused to resolve thisThe following is a chonology of events leading up to this
Week of Jan
I try to get through to BCBS to start the termination process for us because we will have Medicare as primary insurance starting in March and April I was unable to get through to anyone, and the recorded message at BCBS said to call back later because of heavy call volume due to open enrollment
Jan
After over an hour on hold (it was still open enrollment time), I speak with *** who told me to wait until Febto cancel my coverage in order to terminate it at the end of Feb He told me the automatic draft to
I have called BCBS several times, only to stay on hold for hours! I've been promised that someone would call me and that has not happened
I called in December to try and get quotes for insurance, called several times in January when I was on hold for more than two hours Called again in January and lady answered and could not help me but was glad to give me a day and time that someone would call me back I waited all day at home and no call I would like for someone to return my call As I am putting in this complaint, I have been on hold for minutes and still no answer
Cancelled insurance with no notice, no explanationCall to find out what happenedThey said it was from lack of paymentNever got notified that there was a problemEmailed to complainNo reply
I waived out of insurance, my waiver was denied and I was not alertedI am asking to repeal the waiver denial
*** requires graduate students to enroll or waive out of mandatory health insurance each semesterI waived out of the health insurance by the BCBS deadline (9/11/16) and received email confirmation of the waiverHowever, on 10/6/I received an email from BCBS stating "default enrollment" in the health insurance planAfter contacting numerous representatives via email and phone I was told that an email was sent on 9/15/noting that my waiver was denied due to an "incorrect policy number." However, I did not receive this email and have no evidence that this email was sent to meIf this email were, in fact, sent to me, I would happily correct the policy number by the deadline to ensure my waiver was accepted
Despite this unique circumstance in which I was never told my initial waiver was denied, I was told my BCBS representatives I am unable to repeal t
Been a BCBS NC member since moving to NC in Been a BCBS member in several other states going back more than years BCBS NC has by far the worst customer service of any of the Blues we have dealt with, and the bar is not that high Given the persistence of lousy service, I can only conclude that this is a treasured part of their corporate culture and there exists a lack of will to try and improve it Most recently, I called to ask why my daughters' premium went up 37% ($308/mo to $421/mo) while her coverage decreased I was told it's because she is growing up; turned in November What a joke BTW, I also have individual coverage with BCBS My premium went up 'only' 32% I was told that's because it's the most popular plan and had more sign-ups The natural dynamic of insurance risk pools is to get more people signing up in order to lower the cost of coverage for all Further proof that BCBS operates in its' own universe, obeying its' own laws
At the beginning of I acquired a BCBS health insurance policy through the Marketplace I had been making my monthly premium payments through their website At the beginning of this month I logged in to find that my policy had been terminated I called to find out what had happened and was told that a payment I had made months ago did not go through so my policy was canceled I let them know that I had not been contacted about this, was never informed that I was in a grace period, and I had been otherwise making regular premium payments every month I was told I should have been sent a notice via post I didn't recall receiving any letter notifying me of this over the last months, and have none saved in any of my files When I told them this, they began looking into my account and were unable to find any indication that this was sent to me After an hour waiting on the phone while they were looking for documentation I was told I had not been informed and they would reinstate my policy While proceeding with that process I was stopped, and then told they found a document that should have been posted to me and that they would not reinstate my policy Currently the only letter I have received regarding this is post marked the 14th of September informing me that my policy was cancelled months ago They still have my premium payments I had been making since then I do not have health insurance and I will be penalized by the government for not having any since JuneI feel very lucky that I am currently in good healthMy partner has BCBS as well -she has her payments auto drafted and on two occasion BCBS's system has failed to draft payments, luckily she caught these errors in time I feel their website/computer system is inaccurate and there is no accountabilityI feel information related to my policy was misrepresented by BCBS BCBS is the only insurer available through the Marketplace in NC and has dropped coverage for the only hospital in my town I am writing this because I feel there is little I can do but share my experience so others may be aware
They claim 85% of premiums go to benefits but offer no proof and will not provide audited financial statements
I have filed a complaint that is unresolved concerning the increase in my premiums The company claims that 85% of premiums go to benefits but doesn't offer any proof Also, when explaining the increase in my benefit, they could not adequately justify the increase
My son was born on August 7th last year and had BCBS insurance under my wife - *** **'s nameEarly this year I switched their insurance under my name - BCBS state plan, and their old BCBS insurance policy was ended on Dec
My son did a route visit on Decwas billed $for the visitI officially received the bill on this August, and BCBS insurance rejected to pay the bill and I was told on the phone by Ms*** *** from BCBS that my wife and my son's last Novand last DecBCBS insurance policy was cancelledMs*** also told me that BCBS issued checks to refund last Novand last DecPrimer - $xBut we never received the checks as she said
I called BCBS custom service and was told that there is no records indicating BCBS cut the checks for usMs*** also said that one $check went to my credit card company - *** ***, but the credit card company never received it
I set up an autopay for insurance premier payment the yea
I had a terrible experience with a customer representative named ***, who was completely unhelpful and did not want to provide information about my benefits coverage
Since I did not know my benefits coverage, when I went to the doctor, the nurse at the clinic had to call BCBSThey kept her on hold for minutesAt the end, the nurse had to hung up because she could not keep the phone busy for that long
I advise everybody to move to another company if possibleIf you like me, have this insurance because of your employer, talk to your HR representatives and let them know how bad they are treating their customersWe pay them a lot for the lousy treatment we receive
For them, it's all about denying claims and save money
Unable to contact customer service, via online or after phone calls, I was on hold a half hour each time
At the beginning on 2016, BC&BS of NC reenrolled me for health insurance against my wishesI have recently obtained health insurance through my workplace and no longer need BC&BSThey offer no customer service through there website, I am unable to cancel the policy there, and after phone calls to their help desk I have yet to speak with a customer service rep despite waiting longer than a half hour each time
I have spoken to other people who have had similar issues cancelling there policy with BC&BSThis is after they had major enrollment problems at the beginning of 2015, when they cancelled my policy against my wishes
BCBS of NC refuses to adjust premium due for month following change to policy
On 09/13/16, I removed my son from my policy and confirmed, by phone, that the change went throughI was told that the change would take 3-business days to show up on my account but would be effective with the 10/01/billingMy premium paid would be pro-rated to 09/13/and adjusted on the 10/bill which would reflect the new lower premiumOn 09/23/16, I called BCBS and was told I had to pay the old premium for 10/because the adjustments had not been made and the pro-rated amount would show on the 11/billIf I paid anything short of the old amount for the October bill, my policy would cancel on 10/25/I have been told different dates that the bills run: 10th, 11th, 12th and 18thI have been told that BCBS could not tell me what the new premium isI have been told that unless I pay the old premium for Oct., which is $more than the new, my policy will be canceledI have been told
Regardless of my doing everything instructed, BCBS terminated my policy with no notice
Starting in February 2016, I was being back billed for an inactive policy which is against Federal regulationsI spoke with BCBS multiple times and they instructed me to mail checks for payment for my active policy and they would terminate the January policyFor months I did this and then they terminated my policy with no warningWhen I called to speak with them about it, they directed me to contact the health insurance marketplaceI spoke with the marketplace and they assured me that they would submit an escalation to have the January back billing dismissed and my current policy reinstatedThis was on April and I spoke with *** *** On May 11, I received a bill from BCBS for the month of May for my most recent policyWhen I called to check on it they said that my policy had not been reinstatedThe marketplace is saying that they have done their job and it is BCBS who has not rei
My 1/8/payment was not posted correctly; we were not billed correctlythey have not responded to my certified letter which they received 2/16/
I have always paid my wife's (new id XXXXXXXXX) and my (new id no XXXXXXXXX) bill with one checkFor all of the amount was $946.79$for wife and $for myselfthe 1/8/check sent before we got our bills for was not posted correctly (in the way it had been for all of 2015)the January bills made no senseI sent a certified letter which they received 2/16/There has been no response, just more bills without explanation there was no breakdown for increased premium.My agent could not help.the phone number on bill disconnected and the other non responsive
Refusal on the part of BCBS to provide documentation has led to two premiums being paid during one month
I turned on Aug1, and began the process of registering for coverage under Healthcare.govI had to provide the date that my coverage under my parents' plan endedBCBS said it would only give me that information at the end of monthThis was JulyI had understood that my coverage would end on my birthdate, so I used that date as the date my new coverage should beginI found out on July 28, this was not correctI tried to change it on Healthcare.gov, but this is one entry that can only be changed by a Healthcare.gov employeeI contacted Healthcare,.gov more than six times to ask for a correction and was told it had ben correctedIt never wasThey told me that BCBS had to correct itI contacted BCBS multiple times by phone (and at least four more times by internal email) and was told that it hasd been corrected and was given a case noby the caseworker: ***) o
BCBSNC has billed me for two insurance policies simultaneously and will not refund the $that they admittedly owe me
Blue Cross Blue Shield of NC did not cancel our health insurance policies and they debited us for premium payments in January and February of this year for last year's policy as well as the new plan that we are currently enrolled inThey debited our checking account each month for $for the current years plan as well as $each month for last years planWe have called BCBSNC over times since January as well as trips to the BCBS store in Morrisville, NC to try to rectify the problemsEVERY single person we have spoken to has said that the problem will be taken care of shortly and a check will be mailed to us within daysThe check has never been sent and every time we call back we get the same excuse "I do not see anything about this in the notes."
These guys are criminals and horribleIf the doctor prescribes something and you go to get it filled they reject it then require a prior authorizationWhat the heck, it was authorized by the doctor you i
sPay $a month which is a deal from what others pay and still have to deal with this ***I could buy the medicine for less that the premium and see the doctorI hope the company goes bankrupt
Paid premium to cover for total of months January-OctoberLast payment Posted to them November 13, State they have a day grace period before canceling policyReceived a refund for October premium so that the October medical bills/claims were not coveredI have not cashed refund check that I received in mail from themRepresentative read documented notes on our recorded phon call and that a review was asked for in Dec Next day a refund check was issued dated 12/19/to cover the October premiumI just want the October claims paid for
Product_Or_Service: Health insurance
Account_Number: ***
After getting my prescription filled at a local pharmacy for the last years at a cost of $a month I am now being forced by BCBS to go through prime mail If I do not do that, then I must pay $a month to get the same prescription filled at the local pharmacy So now I am forced to go through all the hoops and hopefully get my prescription through the mail at a cost of $a month How is this saving me money by paying $a month more or get penalized for using the local pharmacy? Whatever happened to a persons right to choose? Why cannot it be optional to use mail order pharmacy? Whatever happened to keeping your money locally instead of getting my medication from Texas? What convenience is is when you don't know when or if you will even get your medication When the whole mail order thing started I was told I could still use the local pharmacy because I did try prime mail and they never got anything right, but apparently that "grace period" is over and now I don't have a right to choose I can see by the other 93% negative reviews that BCBS is way off base here and they need to stop forcing people into using mail order pharmacies They know nothing about us as people, where our local pharmacists see us on a frequent basis and are able to help us get the medications we need If there is anyway at all to change this rule from mandatory mail order drugs, please let me know
Canceled member before they were supposed to Said they would fix - now they refuse
My daughter got a jobHer coverage starts next monthInstead of canceling her at end of month - they canceled her on the 4thCalled BCBSNC agent, gave me a confirmation number that it would be fixedChecked a week laterNot fixedCalled BCBSNC to find out why - was on hold minutes and then hung up onCalled back, waited another minutes and was told - BCBSNC was not going to have my daughter on insurance to end of month - after they already gave me a confirmation number that she would
Even though they canceled my daughter - I still have to pay the full amount this month
Blue Cross failure to refund premium payment after health insurance was cancelledRepeated calls to customer service have not addressed the problem
When we tried to terminate our health insurance policy prior to switching to medicare, Blue Cross continued to charge us a premium and then refused to refund the overpaymentAfter repeated attempts, Blue Cross has refused to resolve thisThe following is a chonology of events leading up to this
Week of Jan
I try to get through to BCBS to start the termination process for us because we will have Medicare as primary insurance starting in March and April I was unable to get through to anyone, and the recorded message at BCBS said to call back later because of heavy call volume due to open enrollment
Jan
After over an hour on hold (it was still open enrollment time), I speak with *** who told me to wait until Febto cancel my coverage in order to terminate it at the end of Feb He told me the automatic draft to
I have called BCBS several times, only to stay on hold for hours! I've been promised that someone would call me and that has not happened
I called in December to try and get quotes for insurance, called several times in January when I was on hold for more than two hours Called again in January and lady answered and could not help me but was glad to give me a day and time that someone would call me back I waited all day at home and no call I would like for someone to return my call As I am putting in this complaint, I have been on hold for minutes and still no answer
Cancelled insurance with no notice, no explanationCall to find out what happenedThey said it was from lack of paymentNever got notified that there was a problemEmailed to complainNo reply
I waived out of insurance, my waiver was denied and I was not alertedI am asking to repeal the waiver denial
*** requires graduate students to enroll or waive out of mandatory health insurance each semesterI waived out of the health insurance by the BCBS deadline (9/11/16) and received email confirmation of the waiverHowever, on 10/6/I received an email from BCBS stating "default enrollment" in the health insurance planAfter contacting numerous representatives via email and phone I was told that an email was sent on 9/15/noting that my waiver was denied due to an "incorrect policy number." However, I did not receive this email and have no evidence that this email was sent to meIf this email were, in fact, sent to me, I would happily correct the policy number by the deadline to ensure my waiver was accepted
Despite this unique circumstance in which I was never told my initial waiver was denied, I was told my BCBS representatives I am unable to repeal t
Been a BCBS NC member since moving to NC in Been a BCBS member in several other states going back more than years BCBS NC has by far the worst customer service of any of the Blues we have dealt with, and the bar is not that high Given the persistence of lousy service, I can only conclude that this is a treasured part of their corporate culture and there exists a lack of will to try and improve it Most recently, I called to ask why my daughters' premium went up 37% ($308/mo to $421/mo) while her coverage decreased I was told it's because she is growing up; turned in November What a joke BTW, I also have individual coverage with BCBS My premium went up 'only' 32% I was told that's because it's the most popular plan and had more sign-ups The natural dynamic of insurance risk pools is to get more people signing up in order to lower the cost of coverage for all Further proof that BCBS operates in its' own universe, obeying its' own laws
At the beginning of I acquired a BCBS health insurance policy through the Marketplace I had been making my monthly premium payments through their website At the beginning of this month I logged in to find that my policy had been terminated I called to find out what had happened and was told that a payment I had made months ago did not go through so my policy was canceled I let them know that I had not been contacted about this, was never informed that I was in a grace period, and I had been otherwise making regular premium payments every month I was told I should have been sent a notice via post I didn't recall receiving any letter notifying me of this over the last months, and have none saved in any of my files When I told them this, they began looking into my account and were unable to find any indication that this was sent to me After an hour waiting on the phone while they were looking for documentation I was told I had not been informed and they would reinstate my policy While proceeding with that process I was stopped, and then told they found a document that should have been posted to me and that they would not reinstate my policy Currently the only letter I have received regarding this is post marked the 14th of September informing me that my policy was cancelled months ago They still have my premium payments I had been making since then I do not have health insurance and I will be penalized by the government for not having any since JuneI feel very lucky that I am currently in good healthMy partner has BCBS as well -she has her payments auto drafted and on two occasion BCBS's system has failed to draft payments, luckily she caught these errors in time I feel their website/computer system is inaccurate and there is no accountabilityI feel information related to my policy was misrepresented by BCBS BCBS is the only insurer available through the Marketplace in NC and has dropped coverage for the only hospital in my town I am writing this because I feel there is little I can do but share my experience so others may be aware
They claim 85% of premiums go to benefits but offer no proof and will not provide audited financial statements
I have filed a complaint that is unresolved concerning the increase in my premiums The company claims that 85% of premiums go to benefits but doesn't offer any proof Also, when explaining the increase in my benefit, they could not adequately justify the increase
My son was born on August 7th last year and had BCBS insurance under my wife - *** **'s nameEarly this year I switched their insurance under my name - BCBS state plan, and their old BCBS insurance policy was ended on Dec
My son did a route visit on Decwas billed $for the visitI officially received the bill on this August, and BCBS insurance rejected to pay the bill and I was told on the phone by Ms*** *** from BCBS that my wife and my son's last Novand last DecBCBS insurance policy was cancelledMs*** also told me that BCBS issued checks to refund last Novand last DecPrimer - $xBut we never received the checks as she said
I called BCBS custom service and was told that there is no records indicating BCBS cut the checks for usMs*** also said that one $check went to my credit card company - *** ***, but the credit card company never received it
I set up an autopay for insurance premier payment the yea
I had a terrible experience with a customer representative named ***, who was completely unhelpful and did not want to provide information about my benefits coverage
Since I did not know my benefits coverage, when I went to the doctor, the nurse at the clinic had to call BCBSThey kept her on hold for minutesAt the end, the nurse had to hung up because she could not keep the phone busy for that long
I advise everybody to move to another company if possibleIf you like me, have this insurance because of your employer, talk to your HR representatives and let them know how bad they are treating their customersWe pay them a lot for the lousy treatment we receive
For them, it's all about denying claims and save money
Unable to contact customer service, via online or after phone calls, I was on hold a half hour each time
At the beginning on 2016, BC&BS of NC reenrolled me for health insurance against my wishesI have recently obtained health insurance through my workplace and no longer need BC&BSThey offer no customer service through there website, I am unable to cancel the policy there, and after phone calls to their help desk I have yet to speak with a customer service rep despite waiting longer than a half hour each time
I have spoken to other people who have had similar issues cancelling there policy with BC&BSThis is after they had major enrollment problems at the beginning of 2015, when they cancelled my policy against my wishes
BCBS of NC refuses to adjust premium due for month following change to policy
On 09/13/16, I removed my son from my policy and confirmed, by phone, that the change went throughI was told that the change would take 3-business days to show up on my account but would be effective with the 10/01/billingMy premium paid would be pro-rated to 09/13/and adjusted on the 10/bill which would reflect the new lower premiumOn 09/23/16, I called BCBS and was told I had to pay the old premium for 10/because the adjustments had not been made and the pro-rated amount would show on the 11/billIf I paid anything short of the old amount for the October bill, my policy would cancel on 10/25/I have been told different dates that the bills run: 10th, 11th, 12th and 18thI have been told that BCBS could not tell me what the new premium isI have been told that unless I pay the old premium for Oct., which is $more than the new, my policy will be canceledI have been told
BCBSNC will not answer their phones or send out bills timely
2/16/insurance payment questions not answered
Regardless of my doing everything instructed, BCBS terminated my policy with no notice
Starting in February 2016, I was being back billed for an inactive policy which is against Federal regulationsI spoke with BCBS multiple times and they instructed me to mail checks for payment for my active policy and they would terminate the January policyFor months I did this and then they terminated my policy with no warningWhen I called to speak with them about it, they directed me to contact the health insurance marketplaceI spoke with the marketplace and they assured me that they would submit an escalation to have the January back billing dismissed and my current policy reinstatedThis was on April and I spoke with *** *** On May 11, I received a bill from BCBS for the month of May for my most recent policyWhen I called to check on it they said that my policy had not been reinstatedThe marketplace is saying that they have done their job and it is BCBS who has not rei
My 1/8/payment was not posted correctly; we were not billed correctlythey have not responded to my certified letter which they received 2/16/
I have always paid my wife's (new id XXXXXXXXX) and my (new id no XXXXXXXXX) bill with one checkFor all of the amount was $946.79$for wife and $for myselfthe 1/8/check sent before we got our bills for was not posted correctly (in the way it had been for all of 2015)the January bills made no senseI sent a certified letter which they received 2/16/There has been no response, just more bills without explanation there was no breakdown for increased premium.My agent could not help.the phone number on bill disconnected and the other non responsive
Refusal on the part of BCBS to provide documentation has led to two premiums being paid during one month
I turned on Aug1, and began the process of registering for coverage under Healthcare.govI had to provide the date that my coverage under my parents' plan endedBCBS said it would only give me that information at the end of monthThis was JulyI had understood that my coverage would end on my birthdate, so I used that date as the date my new coverage should beginI found out on July 28, this was not correctI tried to change it on Healthcare.gov, but this is one entry that can only be changed by a Healthcare.gov employeeI contacted Healthcare,.gov more than six times to ask for a correction and was told it had ben correctedIt never wasThey told me that BCBS had to correct itI contacted BCBS multiple times by phone (and at least four more times by internal email) and was told that it hasd been corrected and was given a case noby the caseworker: ***) o