Geo Byers Sons Holding, Inc.

Customer requested that his plates be transferred from his prior vehicle to this one Deal was dated April 25, and the law requires an automobile dealership to provide title/registration within days of purchase Registration will be in dealership's possession on Friday, May 26,
and it will be mailed to customer Please expect to receive the registration the middle to the end of next week due to the holiday

Thank you for reaching out and letting me know that Ms*** is having some issuesI think the first thing we should do is schedule a time that she can bring her car into service so we can diagnose the problemShe can schedule this through me and I will provide her a no charge rental car
I will also find out what is going on with her refund on her key that was ordered, but not receivedPlease let me know what fits her schedule to bring in her vehicle to our service departmentThank You David David KJ*** General Manager Geo ByersSons

I am responding to a complaint from a ** *** *** who recieved a third party email in error offering the lease of a New *** XF lease for $per month . Of course common sense would tell us that this is a misprint, and I have attached the letter from the marketing company that
made the error stating so . Even though we know this was a misprint and the printed terms are not applicable to a new *** , we realize that ** *** is an attorney and has threatened to Sue in order to get his way with the terms printed in the offer. Therefore , We have decided to honor the deal in the terms as originally offered to ** *** . The original terms that we have been asked to honor by ** *** are :- $Down Payment, Plus All taxes and applicable fees for a Total Due of $7312.29- Approved Credit from *** Credit - miles a year $0.30/mile per mile charge for over Please contact Kevin K*** General Manager @ ###-###-#### or *** To proceed with the deal as originally offered Offer EXpires 10/31/

Revdex.com:I accept the offer, but as of 2/9/I have not received the $credit back on my card as promised
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me

I would like to apologize to Ms*** on how she feels she
was treatedWe are always open and transparent with all of our guests at Byers
Volvo and would be happy to explain whatever she needsCan we orchestrate a
day and time that I can call Ms*** and I can discuss her concerns and
try
to help her
We appreciate Ms*** loyalty and trust when it comes to
her automotive needs and will do everything we can to try to help her
David
K***
General Manager
Geo ByersSons
###-###-####
***@byersauto.com

I apologize for the late reply to case number ***I had to get more information on the vehicle and it took the third party involved longer than I thought
I want to help Ms*** out and see if I can talk to herI know she has been through a major headache with this truck and Byers
Jeep, involving the diagnostic and repairs to her vehicleI feel that we followed proper procedure according to the Chrysler corp process, but still owe her an apology on the overall situation I will do everything I can to satisfy her and make her have faith in Byers Jeep
I am asking permission to communicate directly with her to get her a new car and make her comfortable with the transactionI can reach out to her via phone or email, whichever she prefersPlease let me know if this can work so we can move forward

We are more than happy to take care of any issues the customer is concerned with. Taking the vehicle to another dealer is not an option.Please contact us at your convenience when you would like to schedule an appointment to address these items

I have attached a portion of the receipt from *** ( the company that issues the tuning software ) that indicates the install datePlease let me know if more information is needed surrounding that
Regards,
*** ***

I have spoken to Mrs*** and we have agreed to
take care of her concerns. We have arranged to have her remote start
replaced and the door locks re-set back to factory specifications along with
reimbursing her $for any inconvenience this has caused

I would like to settle this matter and move on. Our old website fully disclosed the fact that in order to receive the published price, financing was to be obtained through Ford Credit. Although the mistake by our new web provider during the transition was unintentional, the mistake was made. I will settle this matter for $

Good Morning, Ms*** did purchase a complete wrap service contract on her vehicle that started on the original Manufactures in-service dateThe date of when the manufactures in-service was 09-02-The wrap service contact duration was five years or 100,miles from this manufactures
in service date. I’ve attached a copy of the coverage booklet specific for the CGwrap contact, which was sent to Ms***Page of indicates the definition for contract term“ The provisions of this contract commence on the covered vehicle’s manufactures in-service date( Note: in some cases the manufactures in-service date predates the contract effective date.)” The in-service date for this contract was input as 09-02- Ms*** Service Contact had expired do to time limitPlease let me know if you have any other questions or if I can help in any other way David David KJohnson General Manager GeoByers Sons###-###-####

I am rejecting this response because:
This is after I confronted Byers of the vehicle being sold unsafe with bald tires and there manage Boone showing no concern or care for there customer at all. At least Byers could pay me back the for the two tires I just had to purchase and offer a front wheel alignment. I have pictures or the tires and I guess I am going to re-contact the Attorney Generals office again if I am not reimbursed for the additional two tires I had to buyRegards, *** ***

We have reversed the transaction that we had with Ms***
and paid her the trade in amount on her GMCShe is happy with this decision
and neither Byers Chrysler or Ms*** have any further obligations to each
otherPlease let me know if you have any questions or need more
information
Please close this case and thank you for your help
David
David
KJ***
General Manager
Geo Byers

Im sorry for the misunderstanding on the service contract that it includes key replacement however we are willing to make a good will gesture for Mr*** since he is a good customer.It is a one time situation.Thanks Todd G***

This is a reply to complaint number *** filed by Ms*** ***
I’m sadden to hear that Ms*** is having remorse about her Volvo purchaseI know that she has proudly served our country and was excited about getting a Volvo CBeing out of town, I
assume she did extensive research and planning
I feel that Byers Volvo was very transparent and upfront throughout the entire transactionMs*** located our car and dealership via the internet and our web siteOn our website we clearly provide a CarFax report for every carI assume that a customer would read this report before traveling 400+ miles to purchase a vehicleThe CarFax report states numerous times that this was a previous rental vehicle
I have attached some of the documents that Ms*** signed prior to taking delivery of her new CThe first one is the Retail Purchase AgreementBy state of Ohio law, we must disclose prior useWe did this on the agreement and you can easily see the rental box is checkedThis is right above the cash price of vehicle Ms*** agreed to and signed this document in two different places
I have also attached the signed Buyers GuideThis document indicates that we are selling this vehicle and the customer will pay all costs for any repairs“The dealer Assumes no responsibility for any repairs regardless of any oral statements about the vehicle”
Besides having the CarFax on our website for review, we give every customer another chance to inspect the report prior to buying the vehicleIn the attachment, the signed CarFax report that shows the vehicle was a rental in four different areas throughout the report
Also include in attached documents is the signed Delivery ConfirmationThis is a very basic document that is easy to translate“I have received all of the products and services promised to me in connection with this transaction at the time of delivery” Nothing Owed/Nothing Promised
It is Byers Volvo policy that we provide a test drive and vehicle inspection prior to any customer finalizing the transactionMs*** was offered this not once, but twice before doing any paperworkShe declined
I know I have shown that Byers Volvo has done everything we can to have full transparency and disclosure on this transactionI feel bad that remorse has set in, but we did nothing wrong and feel this case should be closedIf you have any questions or I can provide any more information, please let me knowThank you for your help
Regards,
*** *
*** ** ***
General Manager
Geo ByersSons
***

The note says that we serviced a Denali but the car we workied on is a XK JaguarThe service was to replace a the window wiper stalk which we did and the cost for that was $then we did the oil service $during the service we found the right front wheel valve stem/tpms sensor
leaking so we called for authorization and could not reach anyone so we installed the part $because the tire was going flat.We will remove the cost of the tire valve.If you have any questions please feel free to call me directly at 614-552-Thanks for your business

No matter how much BS the Byers representative puts in writing, the photographic evidence is clear that there was no carburetor rebuild work done on this car, and the carburetor was never removed from the car. However, it is true that the car had an electrical issue that was fixed. So I would agree to pay for the work that was actually completed at Byers, which is the electrical and oil change, nothing more. It is unconscionable to me that this dealer continues to perpetuate the idea that any work was done to the carburetor, when the photographs present the factual evidence and tell an entirely different story

We are in receipt and have reviewed Mr *** concern/ complaint relating to his Audi AIn order to understand and properly assess his issue we need to Verify all of the dates mention in the claim , specifically the date of the Engine Management Software Tune ! PLease
verify dates and respond ! Kevin K***

Thanks to your help, the issue has been resolvedByers replaced the Key, free of charge,

Byers has contacted the customer and settled the complaint persuant the customers request !!