Geo Byers Sons Holding, Inc.

I have reviewed the response made by the business and find that this resolution is satisfactory to me. To be treated fairly should not of been this difficult.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]  I have scheduled to take my car into byers on monday 11 28  they are going to provide me with a rental car until the problem with my car is resolved.  I accept their response and will be greatly relieved when the car is repaired and the odor from the engine gone and I have recieved a check for the key.  Thank You

In response to the question on 10/12/16 .  Service contracts can vary in both amount of coverage and duration for any vehicle and the pricing cannot be quoted without knowing these parameters . Note:  Mr [redacted] was offered and  declined any kind  service contract at the time of purchase.  However had he accepted and purchased a service contract,  Tires, Clutches , brakes and alignments are Always considered wear  items and are NEVER covered, not even on new vehicles !

I spoke with Ms. [redacted] on April 12th, 2016. She
indicated that everything is alright now and that she does not have any issues
or problems with Byers Volvo. She appreciated me talking to her and that “everything
is good”
Please close this case.
Thank you.
David
David [redacted]
General Manager
Geo Byers. Sons
###-###-####
[redacted]@byersauto.com

To whom it may concern,  I have reviewed all documents associated with Mr [redacted] deal of 08/03/2016.  All pertainent documents are in order and compliance with all State, Local, and Federal laws. Most relevant are the Federal Buyers Guide stating that this vehicle was sold As-Is and...

signed by the Customer,  as well as the Goodwill Repair Acknowledgement stating that we purchased 2 new tires ( at no charge) to the customer out of Goodwill ! We will stand behind any contractual agreement as set forth in the Retail Purchase Agreement , but have to deny Mr [redacted] request to return the vehicle !

Customer had vehicle towed in on 4/28/17. Vehicle was dispatched to tech on 4/29/17. found vehicle low on coolant/overheating and dtc code p26b7. diagnosed faulty coolant bypass valve per ford motor company workshop manual. Called [redacted] extended warranty company on...

4/29/17. Explained findings to the representative. Was advised by representative that the coolant bypass valve was not covered under the customer contract. Called customer on 4/29/17 and provided estimate of $396.00 plus tax including the tow bill to repair vehicle. Customer approved estimate to repair vehicle. Replaced coolant bypass valve, topped off coolant and allowed vehicle to run approx. 1 hour to bleed the system. No other issues were present. The customer called us several days later and told us that they were having issues with the vehicle again. We advised customer to have vehicle inspected by a repair facility and call us with diagnosis. Advised customer if vehicle failure was caused by negligence by us we would discuse assistance in repairs done by the repair facility. We have not received any further communication by this customer.  We contacted the extended warranty company 6/6/17 ([redacted]) after receiving this Revdex.com complaint to verifiy a case was opened and denied by the extended warranty company for the coolant bypass valve repairs. Per C[redacted] at [redacted] company claim was created and denied on 4/29/17.

If Mrs. D[redacted] would like to contact me personally we will set up a time to add the back up sensors. She does have a back up camera and our Service consultant demonstrated how this feature works.

I spoke with Mr. [redacted] and apologized for our lack of communication.  I am going to have Dick H[redacted] - Body Shop Manager, contact him to schedule a day to repair his Kia. Chuck G[redacted]General ManagerByers Ford / Byers Kia

Can you tell us what dealership this occurred at?

That is EXACTLY the response that I expected and EXACTLY the response I would have gotten if I had taken the car back. The car is a 2007 but in only had 36000 miles on it. In 2009 I took my Lincoln to Byer's Ford in Delaware to have an air leak in the air ride suspension repaired. After TWO FAILED attempts at fixing it , I agreed to let them convert it to a conventional suspension. They ordered the parts and I took it in. The next day they called and said they had the wrong parts. This went on and on while I was without a car, so I purchased a low mileage Mercury Grand Marquis off their lot.   A couple of days later I called to check on the Lincoln and some how got connected to the sales manager that I had met during the purchase of the Lincoln. As soon as I told him my name he flew into a tirate about how I had purchased the Mercury AS IS NO WARRANTY !! I wasn't even calling about the Mercury. They treated me like DIRT!! IT is OBVIOUS that the DAMAGE to the SOLSTICE was trimmed up to DISGUISE the damage.   I KNOW that I don't have a legal leg to stand on, but I THINK these PEOPLE should be EXPOSED for taking advantage of their customers. I am disabled and living on a fixed income and cannot afford to be spending an extra 2,000.00 just on parts to fix a car that I was told had been thoroughly inspected and was in such great shape. If I had taken it to a repair shop the cost w3ould have been at least TWICE as MUCH !!   A REPUTABLE DEALERSHIP would never put a car like that on the lot without Disclosing the DAMAGE let alone sell it for full retail price.  There should be laws to protect the consumer from these kind of practices !!   At THE VERY LEAST THEY SHOULD NOT HAVE A Revdex.com ACCREDATION !!

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
The dealer did cancel the transaction. I was offered three options. 1. Keep the car, and continue to wait for it to be fixed. as of 4/13 the parts were still not in to fix the problem , despite the parts being ordered 4/4.2. Select a different car from the dealership. 3. Cancel the deal and pay me the amount offered for my trade. It was requested that I bRing in my vehicle title, even though I was told by the Generation Manager that they had paid to obtain this and did not need it. Upon further questioning it was explained that they did not pay to get my title and sold my trade without it. I decided to no longer do business with Byers and decided to have them pay me for my trade. I returned their loaner vehicle on 4/14 and was informed that the Chrylser 200 that I originally purchased ended up needing 3 new tires and 4 new rims. This car was only a year old with 14,000 miles. I am happy I did not keep the vehicle.

I am rejecting this response because:It it does not resolve the issue at hand.  The company is disputing reimbursement due to not being in original packaging.  The whole reason for the need to return was their mistake in sending the wrong part.  I would have gladly returned the part in original packaging if it was possible for me as the consumer to recognize that this was indeed the wrong part.  Their faulty service and their faulty packaging caused this problem and therefor the part should be  reimbursed and it's entirety. Including the shipping and return shipping, all costs were incurred due to the mistake of this company. 
Regards,
[redacted]

Byers is failing to accept responsibility for their shameful business practices and actions, and the agreement they had with me with me in writing which I have already submitted.  Additionally, the fact remains they provided inaccurate credit scores for both my mother and me as verified by our own reports and other dealers prior to going to Byers and afterwards.

I response to Mr [redacted]'s complaint regarding the rt rear window operation on his 2013 Audi A-6 ,  we maintain that the rt rear power window motor that was replaced was needed in order to function properly.  In addition , the vehicle also needs a comfort control module in order to...

make the one touch power windows and door locks operate as designed . As a goodwill gesture I have come up with 2 Goodwill option offers. #1  We refunds $200. of the previous repair .  #2  Customer pays $200. and we complete the additional $550. control module repair .PLease advise Kevin K[redacted] GM Byers Imports

I am not rejecting or accepting this response yet because I need to know if I choose the option for Byers to replace the window control module, will the $200.00 I will pay Byers include parts, labor and tax?  Will the window definitely work after they replace the window control module?  Will I get the same full 1-year warranty on the window control module?

Thank you for sending me the information yesterday. We want to get this resolved and help Ms. [redacted]-[redacted]. First thing I think we should do is figure out what the issue with the car is. Can she bring it in to our service department? Can I contact her to get something scheduled? Please let me know what would work best.   Thank You   David K. J[redacted] General Manager Geo. Byers Sons ###-###-#### [redacted]

Hello, This dispute was resolved Friday November 7, 2015 with a check for $50,  installation of a new remote start and adjustment of the lock system. Very happy with the results and how Byers resolved this in a very positive manner. Case is closed.

I am rejecting this response because:The modifications made were made not to the sunroof assemble but brackets on the glass part of the sunroof to make a connection to the sunroof assembly.  No changes were made to the sunroof assembly to install the assembly.  This was what was discuaseded with the Jaguar dealership and with the salesperson at Byers before the rejection of my original request to receive a refund for the incorrect part recieved.  How is the consumer to know that the part was incorrect if the order # is not on the part.  The correct part was ordered but per my Jaguar invoice the incorrect part was sent by Byers Inports.  Jaguar of Farmington claims on the invoice that it was incorrect and that the part was a sunroof guide assembly for a 2009 X-type.
Regards,
[redacted]

Response to Complaint [redacted]
This has been an unfortunate case of miscommunication with our customer. After discussing the...

concerns and situation with the customer, we have resolved all the issues. Our policy is to inform a customer, up front, that there may be diagnostic charges for concerns if they are not covered under any type of warranty or the concern requires additional time to diagnose. In our experience, batteries are a good example of a concern that may or may not be a simple replacement. It is not our practice to just replace a battery without testing the battery and charging system to make sure there are no underlying issues that may be present. In this particular case, there were more issues than just the battery. After getting the correct key for the vehicle we were able to explain the actual causes to the customer for him to decide on the repairs he wished to have performed. The final outcome is that the vehicle is now running and the customer is aware of any issues that still exist. The diagnosis, repairs and the new battery were completed at a reasonable price and accepted by the customer. As is always the case when we address a customer concern, we use the situation to coach our staff on ways to make the customer experience better. This complaint should be considered resolved.

IF Byers Ford, Delaware, in fact did the work that they say they did…. Then they need to be able to convincingly explain the following, which to this point they have not come close to any reasonable explanation. ….why do the studs on the manifold, which hold the carburetor in place, still have rust and crud imbedded into the studs thread areas?   Because, if those nuts had been removed and rotated off of the stud, the nuts would have cleaned the crud out of the thread areas, due to the very tight clearance between the nut and the studs, and would be “clearly” visible to the naked eye.….why is the carburetor, “still” covered with dirt and crud on the exterior body of the carburetor?    Because again, if they had rebuild the carburetor, they would have cleaned it inside and out.   It is a natural part of the process, even for any “marginal” mechanic.  Otherwise, while the mechanic is handling the clean parts of the interior of the carburetor during the rebuild, they would undoubtedly be contaminating those parts with dirty hands as they handle the dirty exterior of the dirty carburetor.… why does the exterior of the carburetor NOT have any signs of fingerprints?   Working on cars is a dirty job, and if they had removed the carburetor, there would be fingerprints evident in the long resting dirt on the various surfaces of the carburetor.  The same exact dirt that remains untouched, and completely undisturbed today!….why does the gasket on the top of the carburetor have a distinct impression of the ‘long resting’ air cleaner housing imbedded in the top surface of the gasket?   Replacing the gaskets inside includes replacing the gaskets outside as well, which was clearly not done.….lastly, why does the car start and run, exactly like it had prior to the service?     Typically, a normally aspirated/carbureted automobile has a distinct personality, especially older cars, which I have come to know very well with this car, since I’ve owned the car for 30 years.   A rebuilt carburetor would without question, cause a meaningful change in the way the car starts and runs.    There has been absolutely NO change in the temperamental ways in which this car starts and drives.   This car required a great deal of pumping of the accelerator to get it started… and still does.   This car has a lazy choke that will not turn off easily, without spiking the accelerator several times….and still does.Again, it is my absolute, unquestionable, uncontestable contention that this carburetor was never rebuilt, and that Byers Ford continues to attempt to commit a meaningful fraudulent, underhanded, unconscionable, outrageous and despicable act!   The photos which I provided in the initial report show indisputable evidence of NO changes to the carburetor.  For their service department to have replaced the gaskets, as they say, they would need to remove the carburetor.   The photos clearly show, the nuts holding the carburetor to the manifold “were never removed”.     I know very well with friends in the automobile business, that margins and profits on car sales are not great.   And because of this fact, I also know all too well, that the all automobile service departments are meaningful profit centers for auto dealer ships, and that upselling is a big part of the practice.    However, in some cases, such as this one, the Byers Ford dealership in Delaware has gone from upselling to what appears to be a serious fraudulent act.    This situation is entirely intolerable, and greatly offends the widely accepted practices of decency and morality.