Georgetown Moving and Storage Company

Dear Revdex.com / Mr***
Yes, I have showed quite soon on 12/31/just after damage was doneDid not really have to since we do have days to examine an evaluate any damage but since I have received voice messages and a fax sent by customer I have decided to act asap
Yes again, When I looked at
grass "damaged" by truck tire I have offered fix on the next few daysAgain it was just a little mark tire like feet long and feet square mark on the grass, no big deal, especially for many of our guys that used to work doing landscaping, but not, Mr*** had some problem with that
Some bricks on the drivewayI have examined them and those concrete bricks were just slightly scratched on the surface, no big deal, no damaged, no broken just I guess for visual effect slightly scratchedif he decided to replace them is OK but because some salesman quoted him for $do not mean it value this much
Grass issue***, is February! Look around, today was degreesFrom November all landscaping companies doing snow removal and winter preparation so nobody will fix your grass, not even employees of Revdex.com. *** *** do not sell grass in rolls and ground is too frozen to even starting this subject
But since you are so hurry, I will offer you $and you can start to fixing it anytime
I can add $for those slightly damaged bricks since those are definitely not classify to be replaced, just top needs to be send, nothing moreThose driveway bricks are made by pouring concrete in the mold, those can be cut and polishSome salesman want to make money by offering "replacement only" idea. We do not think that is required but can offer $as well
Thank you
Jim

Dear Revdex.comI wish to point that this individual providing fake statements, he stated: " Attached is confirmation that video surveillance clearly identifies the truck causing the damage between 11:and 3:(see page email correspondence)"We are waiting to see the video, to take any responsibility we DO HAVE A RIGHT to see this evidence! Again, to be blame for some action we DO HAVE A RIGHT to see this evidence!Customer DO NOT HAVE ANY RECORDING, that is why writing some nonsense about some "several" (means 1) lobby worker "wittiness".Question to individual is: Do you have a recording or not?Again, if we see video with our truck making the damage (not just passing some brick wall) we will admit, if not we will consider this individual behavior as a fraud opportunity and harassment especially after making fake statement that is in possession of the key element but do not have it

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Complaint: ***
I am rejecting this response because:
We chose Georgetown Movers based on their credentials according to their website including: Revdex.com A+ rating, *** *** Super Service, and "Best of Washington" awards We have hired movers on several occasions, including a relocation from 1,miles away, and have NEVER had such extensive damage to our furniture, walls and floorsOur experience with such highly rated movers like Georgetown Movers has always has always been positive, and we experienced minor damage which we were compensated for fairly and properly We take pride in owning high quality furniture and take very good care of it It is obvious that Georgetown Movers was VERY careless in storing and moving our furniture I have pictures to prove the extent of the damage, which is definitely more than "a few minor scratches" according to Georgetown Movers response Some pieces of furniture have chunks of wood broken off, knobs broken off, one table has such severe and deep scratches it appears to have been dragged across concrete The damage is a clear indicator that the team did not properly store or move furniture Nearly every single piece of furniture is damaged in some way, shape or form (some much worse than others) Our walls have holes and deep scratches in them, and hardwood floors are damaged and need complete repair If we had only a few "minor scratches", I would not be writing to the Revdex.com This was a BRAND NEW, high end home we moved into, and it looks like we have lived here for years according to our walls Our $6K move is going to cost an additional $3K+ in damage repair
In all of our moves, we were covered by insurance without needing to purchase any additional insurance If we had any idea the extent of damage to walls, floors and furniture, we never would have chosen Georgetown Movers in the first place We put trust in hiring Georgetown Movers to move and store our furniture, and feel they are grossly misrepresented by listing such accolades on their website How can a moving company basically claim "no liability"?
Yes, Georgetown Movers offered to have someone come and do repairs We asked on two separate occasions, exactly "who" and "what are the qualifications" of the repair person(s) Based on our experience with Georgetown Movers, we would not trust their team to touch our furniture or walls/floors How can Georgetown Movers act on their own behalf for valuing our repairs? This appears a conflict of interest to not allow customers to deal with the insurance company directly
If Georgetown Movers does not offer qualifications of who will be doing repairs, we would like to hire our own repair person and be properly compensated/reimbursed
Regards

Dear Revdex.com
cents per pound up to $per item is the maximum amount customer can receive for missing, again missing, not existing or burned itemIf for example desk is damaged, we try to evaluate the damage value, as an example, smashed mirror in BMW do not make
it to loose entire value, just for example 2% of damaged value$that customer is required is taken from the sky
Lets start from beginning and let me explain customer greed behavior that cause all the issuesWe did have provided flat, do not exceed rate for interstate transportationObviously when she realized that she did all to abuse thisLet me quote movers "she was running to the store to purchased more and more boxes like or times"Truck was huge, is a foot box truck rated for cubic feet, her estimate was approxcubic feetShe has generated so much more boxes and additional stuff that truck was completely FULL! Yes, almost twice moreAs a company, we were forced by this individual to give more men to do unload and still our men and her (useless and untrained) worked many, many hours to unload the truckThere will be no issues if customer will move exactly what the listed on the quote
As today customer have unpaid invoice of $for additional transportation expenses including more cargo + extra crew memberUntil payment is not completed, we will not resolve any claim
Thank you
***

Dear Revdex.com
Thank you so much for contacting us regarding this case
Yes, customer moved to our storage for months and after that time move to the new houseI wish to point that movers were late on the unload but customer completely forgetting highly rain that day and the fact that her shipment
from storage had to be loaded to the truck at the morning after thatSmall delay happened but did not have any major influence on the move that day
It was a rainy day and movers did not have floor protection to place in the houseTo compensate this issue, crew chief split crew into groups "outside" and "inside" the house"Inside" group have had removed shoes so any protection was not required since there is nothing better that movers working with socks Obviously as a general manager I have never approved movers to work without foot protection, but this only means how we wish to make our customer happyWe were moving heavy furniture in just the socks to not to damage the floor
Ronald Reagan said "there you go again"Every customer have a right purchase full replacement valuationObviously this customer did not purchase it and went with basic, free of charge valuationThis free valuation was agreed by customer and I do have all paperwork with hand signatures under the agreement as follow: " Unless additional insurance is purchased, the agreed or declared value of property will not exceed $per pound per article, up to a maximum of $per articleAdditional Full Value Protection insurance is available upon request and the minimum Declared Value must be equal $times the estimated weight of your shipmentPlease be advised that if additional insurance is not purchased, basic valuation cover is a limit on carrier's liability for loss of or damage to your goods while they are in its custody and control."
Additionally in the liability part is written agreement " No Carrier shall be liable for wall or floor damage."
If customer will have full valuation purchase, we will count deductible for each item, floors and walls damagesIn this case we will not
I have a pleasure to inspect each itemnothing was seriously damage or broken. Yes, few items had small scratches on the corners what is easy to repair, sofa's leg came out on the old glue connection but again, little glue and a screw will resolve the problem
Damages was such simple so I have offered to customer our repair teamAgain customer did not spend anything to purchase additional insurance that's will give her right for such a service but I have offered her our repair team for her satisfactionNo, obviously it was not good enough and after few emails from her with some ridicules demands for repair company background and insurance contact we have realized there is nothing we can in this caseAgain customer have refused repair service we have offered for not really valued furniture with some minor scratches on the corners
I wish to point customers match calculations are obviously wrongIf you have purchased sofa for $does not mean is worth $Each year depreciated value of 8-10% should be removed from the valueThat means years old sofa can be worth just up to $Now does it mean that sofa with broken leg is worth $0? Again wrong, damage is just a percentage of value and some basic leg set in home depot is like $for of them
For the end, basic valuation for cents per pound up to $per item that customer had agreed, customer's damaged was estimated in the range of $60-$total, again small dents and scratches plus leg glueWe are willing to provide credit in this range since customer refused our repair services
Thank you
Jim

Revdex.com:Acknowledge your message To date, the FtBelvoir legal office has received no response to the settlement letter sent to Georgetown Moving Company as well
Regards,
*** *** ***

Dear Revdex.comYes, one of the workers was sick during the move, he was diagnoses with dehydration and taken to hospital, customer was informed about this, fact can be easily verified with the hospital. Customer have received discount, he paid for just men (instead of 3) on the moveCustomer have
MUCH more stuff than estimated, was asking movers to do extra job like to swap washer and drier upstairs to and from garage, have plenty of stuff in garage that if we know from the beginning, we will send men on the job in the first place.Customer have filed claim form incorrectly because refused comply with terms and conditionsHe have refused to purchase additional insurance and went with just basic cents per pound up to $per itemFull value insurance is not free and carrier do not take any additional responsibilityWe do not process anything without correct claim formCustomer have received all terms and condition before the move so was aware about all valuation levels.We do have customer signatures on the agreement under terms and conditions and insurance limitation, we do have card imprint and all charges were approved since we do work per hour.Last issues, since customer statement is he wrapped 90% of items this is obvious we were unable to inspect those items and they may we damaged before the moveAs right now we do consider his claim as a insurance fraud.If customer will provided correct claim form we will proceed based on the terms and conditions.Thank youJim

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Complaint: ***
I am rejecting this response because:We chose Georgetown Movers based on their credentials according to their website including: Revdex.com A+ rating, *** *** Super Service, and "Best of Washington" awards We have hired movers on several occasions, including a relocation from 1,miles away, and have NEVER had such extensive damage to our furniture, walls and floorsOur experience with such highly rated movers like Georgetown Movers has always has always been positive, and we experienced minor damage which we were compensated for fairly and properly We take pride in owning high quality furniture and take very good care of it It is obvious that Georgetown Movers was VERY careless in storing and moving our furniture I have pictures to prove the extent of the damage, which is definitely more than "a few minor scratches" according to Georgetown Movers response Some pieces of furniture have chunks of wood broken off, knobs broken off, one table has such severe and deep scratches it appears to have been dragged across concrete The damage is a clear indicator that the team did not properly store or move furniture Nearly every single piece of furniture is damaged in some way, shape or form (some much worse than others) Our walls have holes and deep scratches in them, and hardwood floors are damaged and need complete repair If we had only a few "minor scratches", I would not be writing to the Revdex.com This was a BRAND NEW, high end home we moved into, and it looks like we have lived here for years according to our walls Our $6K move is going to cost an additional $3K+ in damage repair In all of our moves, we were covered by insurance without needing to purchase any additional insurance If we had any idea the extent of damage to walls, floors and furniture, we never would have chosen Georgetown Movers in the first place We put trust in hiring Georgetown Movers to move and store our furniture, and feel they are grossly misrepresented by listing such accolades on their website How can a moving company basically claim "no liability"? Yes, Georgetown Movers offered to have someone come and do repairs We asked on two separate occasions, exactly "who" and "what are the qualifications" of the repair person(s) Based on our experience with Georgetown Movers, we would not trust their team to touch our furniture or walls/floors How can Georgetown Movers act on their own behalf for valuing our repairs? This appears a conflict of interest to not allow customers to deal with the insurance company directly If Georgetown Movers does not offer qualifications of who will be doing repairs, we would like to hire our own repair person and be properly compensated/reimbursed
Regards

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responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the name of the customer was *** ***.
Regards,
*** ***

Dear Revdex.com
Last Name "***" do not exist in our system
Please ask customer to provide last name listed on the paperwork or BOL ID
After this we will respond to the request
Thank you
Jim

From: Jim
Date: Wed, Oct 22, at 10:AM
Subject: RE: Complaint #***
To: *** ***
Dear *** ***
Please see my additional evidence to support Georgetown Moving in this complaint
1. Customer have requested $what is ridicules based on the damages levelPlease see attached pictures of the items I had an opportunity to inspectMost of them are just some corner scratchesNone of the item was broken or missingAdditionally to this, sofa’s leg glue came outAll damages are just minor based on the size of the move
2. We do offer additional insurance, customer did not purchase itPlease see hand signed agreement and valuation level by customerAdditionally we always sending terms and conditions attached to the estimate before customer have an opportunity to book the move
3. Basic valuation under customer’s move was perform is a cents per pound up to $per itemThis is legal DOT regulated value of coveragePlease see details on the DOT govpage: (https://www.***
“(2) Released Value
The most economical protection available is Released Value, since it is offered at no additional chargeHowever, the protection is minimalUnder this option, the mover assumes liability for no more than cents per pound per articleFor example, if your mover lost or damaged a 10-pound stereo component valued at $1,000, you would only receive $in compensation (cents x pounds)
There is no additional charge for Released ValueHowever, you must sign a specific statement on the bill of lading or contract agreeing to itBut remember, it compensates you according to the weight of the item, not its actual valueAnd, if you do not select Released Value, your shipment will automatically be transported at the Full Value Protection level of liability and you will be assessed the applicable charge.“
4. Customer misleading also forcing some kind of “insurance company” involvement is an another misleading, DOT clearly state that:
“Full Value Protection and Released Value are not insurance policies governed by State insurance laws; instead, they are Federal contractual tariff levels of liability authorized under Released Rates Orders of the Surface Transportation Board of the U.SDepartment of Transportation”
5. We had offer our customer free of charge repair solution, obviously this is not good comparing to opportunity of requesting $discount from usThais is why customer making this case long and difficultPlease be advise we do not have any responsibility to repair anything for her based on the agreement and DOT regulations listed aboveCustomer has been familiar with all terms so there is not any surprise after the fact
To maintain good quality from the beginning to the end of customer satisfaction, we had offered free of charge repair, instead of sending check for $and have customer with scratched itemsBy our opinion this is high step ahead towards customer satisfactionBecause customer refused our offer we can only offer some basic gratification based on the basic cents per pound gratification
Please advise how can we future assist in this caseWe are working hard from the beginning to resolve it
Thank you
Jim

Der Revdex.com
All terms and conditions were presented to customerBecause additional insurance was not purchased, our responsibilities ends up to cents per pound up to $per itemI can provided proof with her signature on BOL under valuation, so there is no any $insurance fraud request from
customer
We did not have to, but we have send repair man to customer place to customer satisfactionHe fixed damaged drawer, scratches on the floor, trim on the basement entrance and patched basement wallI wish to point walls and floor damages are not covered at all with basic free of charge insurance.
Cost of sending repair man exhausted all available founds available form free of charge valuation, so case is closed on our end long time ago
Again, if requested, I am able to provide agreement with customer and signature under the terms and conditions
Thank you
Jim

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Complaint: ***
I am rejecting this response because:
First, I DO NOT OWN A BALANCE ON THE MOVE CHARGE; GEORGETOWN MOVERS DID NOT SEND ME AN ADDITIONAL INVOICE, JUST AN EMAIL SAYING MY CLAIM WAS VALID AND THEY WOULD PAY $A copy of that email was provided with my last replyThey billed at a "FLAT RATE" and I only used the truck they sent to accommodate the jobIn addition, I was told on the day of the move-out that they WOULD NOT HAVE AN ADDITIONAL PERSON AVAILABLE TO SEND FOR THE MOVE-INTherefore I could not have known or agreed to pay for another men
Second, the reply is extremely difficult to understand, but it appears the person who sent it did NOT read my reply to Georgetown's initial reply to this complaintIt does not matter how many boxes I had, Georgetown only took what fit on the truck sent based on their estimateIs there another course of action available to resolve this issue through the BB Bureau at this point? Georgetown movers is not telling the truth about an outstanding bill, or the terms of the Agreement covering damages/lossThe company is being very unethical in its handling of this matter.
Regards,
*** ***

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Complaint: ***
I am rejecting this response because:Georgetown Moving has proven without question a complete lack of competence and honesty as a business, and I would suggest with validity and documentation that you are fraudulentOf course, everyone is at fault except for you and your incompetent and dishonest operation, not youFirst you claim I'm unorganized as an excuse, then I'm not there to supervise, and so onFunny how it is the customer'so fault that your organization just can't figure out how to do such a shower easy move without totally screwing it upSeems to me that all of you need to be firedIt is clear that you are totally uninterested in providing any customer service, and every response I have gotten from you people has only been done when I have gone through formal channels -- and only to have your various excuses of why you shouldn't make this situation whole and resolve the issues which are well documentedThat response has been coupled with clear ad hominem attacks which further prove my point.
I am not going to back down for demanding my rights as a consumer for good service at a fair priceObviously you think you can wear me down with your gathering bullying techniquesThat could not be further from the truth Interestingly enough there are plenty of state and federal agencies that oversee fraudulent businesses such as yourself, as well as various feedback loops that are widely available for giving honest feedback to fraudulent operations like yoursSo, either pay up the contested amount or deal with the consequencesHad you had the modicum of professionalism or class that even you people should possess to deal with the public, a respectful phone call might have addressed these issues However, this is the path you chose, so please enjoy the resultsYou have until12/to reimburse me for the contested amount
Regards,
*** ***

Dear Revdex.com / Customer
"Because table is scratched, does not mean it should be replaced. Is still functional but have lost its value of some percentage value"
bricks are not damaged, not broken, not cracked. Just have small scratch on surface. Customer get an estimate for replacing, we do not think is a necessary action.
Grass damage is also simple task.
Yes it was 13ton truck, but it did not made Grand Canyon in front of your house, just a ditch.
Again, case will be resolved long time ago, if customer allow us to complete the repairs. We can offer $80. It will definitely cover little paint to fix small scratch on the bricks and 2 bags of dirt to cover ditch plus grass seeds.

The main reason company was forced to add extra men on unload because of the customer greed. Size of the truck is a good example, her estimate was to load the truck approx. half full and customer replaying truck was completely full!. Exactly, this is so much stuff she generated to take advantage of the flat rate. Flat rate is based on the furniture list, we do have a written statement form the driver that customer went to get and purchase boxes at least 3 times .. and added much more stuff to the truck that double size was not enough.
Another aspect is number of Revdex.com complains about our long distance practices, is 0, so how is possible we do not have any issues with regular good customers but some individual making it in this case?
Yes, outstanding bill was sent to her with request to pay in 30 days or will be submitted to collection agency.
Again, she has huge problem with understanding  basic match, so I will write slow. If something cost 5000 dollars 10 years ago and will be damages, 2 factors will be taken. 1 Do we have full value insurance as extra paid? If yes, there is deductible level, if not is a 60 cents per pound up to $50 when items was stolen or burned out so cannot be use completely. Additionally $5000 item if was purchased 10 years ago is NOT worth so much now and sentimental value does not count. Every year item looking its value for approx. 10%, so $5000 dollar item after ten years cost just $500 if was stolen ... If item was just scratched loosing for example 2-3%, .In her case weight is in action so if 200 pounds dresser was scratched lost just 3%- >6 pounds * 60 cents = $3.60 of lost value. How much she paid is relevant if we dealing with free of charge insurance, for cheap customer, we do have cheap deal. She will receive $150 insurance claim after paying outstanding transportation fee for extra items.

Date: Wed, Mar 22, 2017 at 3:47 PMSubject: [redacted] Case # [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Good Afternoon [redacted], Thank you for taking the time to speak to me this afternoon. I respectfully ask that my case be re-opened and decided in my favor. The company was un-ethical in raising the prices while in the process of moving my things out after I already agreed on prior terms. I am not arguing that I had perhaps more boxes then original planned but the company raised the price agreed upon while in my home, leaving me trapped and with no other option of having to pay them every single dollar I had on me. After a price was agreed for the storage vaults with the moving manager got a call from a women in the office who told him the storage vaults will cost me more then what we had already agreed on. This is unethical and what I am actually disputing because that sudden change is what caused my estimate to balloon. In total I was over charged over $ 750. After complaining to the manager he agreed to refund me $ 500 to settle this matter via the [redacted] emails as long as I removed the negative review of [redacted]. He then went back on his promise by consistently adding more and more demands prior to giving me the $ 500 promised. I feel the company did this since they saw I was a single women, disabled veteran and took advantage of me. If I had a man around me they would of done this to me. The moving company keeps claiming that I lied about how much I had and I did not. As we all know when your packing things you don’t really with how many boxes you will end up with till you actually pack everything. Also I would like to add that I have never filled a Revdex.com complaint before and never have disputes with people or vendors. This entire situation is very stressful to me and the few times I have spoken to the owner Jim he has been very rude, condescending, arrogant and disrespectful to me.  Please see the attachments.  
 
[redacted]

From: Jim<[redacted]>Date: Wed, Oct 22, 2014 at 10:45 AMSubject: RE: Complaint #[redacted]To: [redacted] <[redacted]>
Dear [redacted]
Please see my additional evidence to support Georgetown Moving in this complaint.
1.       Customer have requested $6000 what is ridicules based on the damages level. Please see attached pictures of the items I had an opportunity to inspect. Most of them are just some corner scratches. None of the item was broken or missing. Additionally to this, sofa’s leg glue came out. All damages are just minor based on the size of the move.
2.       We do offer additional insurance, customer did not purchase it. Please see hand signed agreement and valuation level by customer. Additionally we always sending terms and conditions attached to the estimate before customer have an opportunity to book the move.
3.       Basic valuation under customer’s move was perform is a 60 cents per pound up to $50 per item. This is legal DOT regulated value of coverage. Please see details on the DOT gov. page: (https://www.[redacted]
“(2) Released Value
The most economical protection available is Released Value, since it is offered at no additional charge. However, the protection is minimal. Under this option, the mover assumes liability for no more than 60 cents per pound per article. For example, if your mover lost or damaged a 10-pound stereo component valued at $1,000, you would only receive $6.00 in compensation (60 cents x 10 pounds).
There is no additional charge for Released Value. However, you must sign a specific statement on the bill of lading or contract agreeing to it. But remember, it compensates you according to the weight of the item, not its actual value. And, if you do not select Released Value, your shipment will automatically be transported at the Full Value Protection level of liability and you will be assessed the applicable charge.“
4.    Customer misleading also forcing some kind of “insurance company” involvement is an another misleading, DOT clearly state that:
“Full Value Protection and Released Value are not insurance policies governed by State insurance laws; instead, they are Federal contractual tariff levels of liability authorized under Released Rates Orders of the Surface Transportation Board of the U.S. Department of Transportation”
5.    We had offer our customer free of charge repair solution, obviously this is not good comparing to opportunity of requesting $6000 discount from us. Thais is why customer making this case long and difficult. Please be advise we do not have any responsibility to repair anything for her based on the agreement and DOT regulations listed above. Customer has been familiar with all terms so there is not any surprise after the fact.
To maintain good quality from the beginning to the end of customer satisfaction, we had offered free of charge repair, instead of sending check for $80 and have customer with scratched items. By our opinion this is high step ahead towards customer satisfaction. Because customer refused our offer we can only offer some basic gratification based on the basic 60 cents per pound gratification.
Please advise how can we future assist in this case. We are working hard from the beginning to resolve it
Thank you
Jim

Crew was doing all hard job and customer should be 100% present.
If you were not there your opinion is not worth to discus.
Movers working for customer with customer, so any issue like "my boxes in the garage are not organized" should be addressed to moving crew same moment, not months later with Revdex.com.
This is clear proof what type of individual we are dealing with here.

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 Complaint: [redacted]
I am rejecting this response because:
Actual Quote on Georgetown Movers website:
Full protection for your furniture with free or charge moving blankets, see how we do it ... no scratches, no dents!
Clearly when we saw this and the accolades on Georgetown Moving's website, we thought this would be how our furniture would be handled and we put our trust in their team.  Georgetown Moving damaged SEVERAL pieces of hi-end furniture, put holes in our walls and scratched our brand new hardwood floors.  They clearly did not protect furniture as stated on their website.  We were told to complete an "insurance claim form" outlining damages, which we did.  Georgetown Moving never informed us that even "basic valuation" coverage would be determined by Georgetown Moving, not an independent/objective party.  Where did Georgetown Moving ever make it clear that any damages would be evaluated and determined by the owner himself, not an insurance company or independent party?  It is clear that Georgetown Moving mishandled our furniture, and did not treat it as they state on their website, and now they are refusing to provide any reimbursement for damages.  This move cost us $6,000 and will cost us thousands more in repairs.  This is the most unprofessional business we have ever dealt with. We do not understand how a business can mishandle their client's belongings and take no action to correct the situation, yet be so highly rated by the Revdex.com. I am rejecting Georgetown Moving's response and would like a neutral, third party to determine how to properly correct the situation. 
Regards,
[redacted]