Georgetown Moving and Storage Company

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 Complaint: [redacted]
I am rejecting this response because: Again, the complaint is not about the price charged, the problem is the price charged for the job performed. The movers refused to place the boxes in the room that the boxes belonged. How is that due to an underestimate? The movers at first did not want to put up the bed but finally did without the wooden slats. How does the number of boxes estimated cause that? Learned boxes were stacked on small boxes marked fragile. I guess the company's position is if you miscounted your boxes, the company's movers are free to stop moving once you reach the number of boxes they think you should have moved. The company is also focusing on boxes but no mention of th furniture that was on the estimate but was not moved. In my experience, the moving company sends someone to your home to view for themselves the property to be moved. The moving company uses that information to prepare the estimate. Georgetown Moving uses an online form that is inadequate to list all your belongings and no one came to visually check the items to be moved. When I did speak to someone to set the appointment, I told her about the storage rooms,etc. The bottom line is, we had a contract. Georgetown Moving, the professional mover, had an obligation to insure they could perform the job. The contract was hourly, not per the number of workers or the number of boxes. The movers were obligated to not only move all of my property but they had an obligation to put the boxes in the rooms that they belonged rather than to stack them so that I would be hurt trying to move them. I would imagine that if I were allowed to review the records of Georgetown Moving, I would find that customers routinely underestimate the number of boxes they have. I booked the appointment at least two weeks before the moving date so I gave my best guess at the time. Again, it sounds like Georgetown Moving is unfamiliar with its contract. There is nothing in the contract that limits he movers to only moving the items in the estimate. Maryland law has a limit to how far over the estimate a mover can charge and that is the reason moving companies come to the home to prepare the estimate themselves. I have attached photos to show what the real issue is,I.e., breach of contract. The breach of contract was not moving all the items on the estimate, not moving all the items that were not on the estimate, failing to place the items in the appropriate room (as opposed to leaving the boxes stacked haphazardly in one room), putting up the bed without the slats to keep a person from falling, etc. If the company policy is to only move what is on the estimate, there was still a significant breach as the photos show. The movers did an inadequate job and do not deserve to be paid for placing me in a worst position than I started. That is why they do not deserve to be paid. I incurred extra cost due to their actions and I should be compensated accordingly. In both responses from the business there has been no mention of the how the movers left the items they did move, the bed, etc. This dispute is about the job not being done pursuant to contract.
Regards,
[redacted]

AWFUL, LIARS & SCAMMERS, BUYER BEWARE, BAIT and SWITCH, STAY AWAY.
First of all let me start by saying that I have never been someone to write reviews on anything or anyone. I don't like making anyone look bad. But the experience I went thru with this company left me crying hysterically and the company did not care or bothered to do anything. I called multiple times to speak to the manager but Alexander and Ashley claimed the manager was not there or on vacation. If I can give this company zero stars that what they would receive. This has been the worst moving company I have ever encountered. I am disabled veteran with many health issues and needed their help, but they took advantage of me.
1. Failure to Gather Info Properly: Alexander failed to update my order when I called to let them know I had more boxes and items than expected. The movers arrived unprepared and had to call a third guy that supposedly was on his way but never showed up. To be clear the mover called the company to let them know the situation and I requested a third mover that never showed up.
2. Hour Wasted on Personal Calls: The first hour of the move the moving manager spent an hour arguing on the phone with his supervisor about having his pay docked, needing to leave early for a doctor’s appointment and making other persona phone calls. Mean time there was one mover doing all the work even thought I was paying for two
3. Bait & Switch Tactics: Being that Alexander failed do his job correctly and failed to properly report the amount of items I had I ended up needing more storage vaults than expected. I was okay with paying with what was needed. The moving manager called the office in the morning to get me the prices on additional storage vaults. Ashley their operation manager said I can have each vault for $55 dollars, which I was okay with. At the end of the move the price went up to $ 75 dollars after I agreed to the $55 dollars. I called to talk to someone and I was stone walled, there was no one available, no manager, nothing they can do, no military discount anything.
4. Movers Took Their Time: The movers took there sweet time moving my belongings. I was so desperate I started to help move my own belonging down to the truck even though I shouldn’t of been moving anything with my bad back, neck and shoulders.
5. Total Bill: My total bill to move a 1 bedroom apartment, store for 3 weeks came out to be more than two times as expected, almost $ 1400 dollars.
6. Time to Stuff Out of Storage: I went to the company in person in hopes that I can find a customer service oriented person I can talk too about my experience. I was able to talk to Ashley and she didn’t care. She was cold, un-apologetic and un-moved. I was in tears recounting my experience and frustration and all she cared about was charging my card again. (Nice ppl huh)
7. Legal Robbery: Finally when it was time to move my items out of storage. The company charges another $ 400 dollars to allow you to remove them. Yes you’re hearing correctly. After I paid $ 375 to have them placed in storage you have to pay another $ 375 to get them out.
8. Nightmare is Not Over: At this point I just wanted to be done with this company. I get a message from my credit card company that my card was charged in error five time….yes they ran my card fives time and had to correct it. No I have to wait another 5 days for the mess they created to clear.
9. Revdex.com Complaint: After this long review I will be filling a complaint with the Revdex.com. This company should not be allowed to operate in this manner, using bait & switch tactics, very small print on contract and surprise fees. This company is unethical and ppl need to be warned.

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 Complaint: [redacted]
I am rejecting this response because:As we previously stated it will cost $300 to fix the driveway pavers and it will cost at least $100 to fix the lawn damage.
The offer of $80 is too low to cover the cost of the necessary repairs...
Remember, Georgetown Movers damaged our property --they gouged more than a dozen driveway pavers when their truck entered our driveway. 
Their truck sank into our lawn and further damaged the lawn along the right side when their 25,000 pound truck was finally towed out of our lawn.
Georgetown Movers is obligated to fully reimburse us for the repair costs...
Again, please review the VIDEOs and photographs of the damage created by Georgetown Movers:
[redacted]
Regards,
[redacted]

Der Revdex.com
All terms and conditions were presented to customer. Because additional insurance was not purchased, our responsibilities ends up to 60 cents per pound up to $50 per item. I can provided proof with her signature on BOL under valuation, so there is no any $5000 insurance fraud...

request from customer.
We did not have to, but we have send repair man to customer place to customer satisfaction. He fixed damaged drawer, scratches on the floor, trim on the basement entrance and patched basement wall. I wish to point walls and floor damages are not covered at all with basic free of charge insurance.  
Cost of sending repair man exhausted all available founds available form free of charge valuation, so case is closed on our end long time ago.
Again, if requested, I am able to provide agreement with customer and signature under the terms and conditions.
Thank you
Jim

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 Complaint: [redacted]
I am rejecting this response because multiple witnesses have identified Georgetown Moving as responsible for the damage.I will move forward and file a civil suit with the Arlington Courthouse against Georgetown Moving for the damages represented in the claim.
Regards,
[redacted]

Date: Tue, Mar 7, 2017 at 8:20 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com <[email protected]>Att [redacted]
 complaint was assigned ID [redacted]. I wish to point additional evidence to proof how this individual was trying to use our company. Please see attached original estimate, there is a list “Table of measurements” with items that customer will place in our storage. When movers arrived she though we have provided her flat tare so she decided to use us by adding bunch of stuff. Obviously we work by the hour and storage charge is based on the number of items from customer. Please see inventory and decided on his own that she placed to storage much more stuff. Again every day we are dealing with low educated customers, that lying to use to obtain cheap quote and after that begging Revdex.com for help. She did this on her own with premeditation by lying about the item list. She paid for what she intended to do. She has received the quote and could call us any time to adjust the item list, well than price will be high so she decided to not to. Please resolve this case in our favor. For a large scale of operations there always will be people like she. The most important that most of the customers are happy. Thank youJim

AWFUL, LIARS & SCAMMERS, BUYER BEWARE, BAIT and SWITCH, STAY AWAY.
First of all let me start by saying that I have never been someone to write reviews on anything or anyone. I don't like making anyone look bad. But the experience I went thru with this company left me crying hysterically and the company did not care or bothered to do anything. I called multiple times to speak to the manager but Alexander and Ashley claimed the manager was not there or on vacation. If I can give this company zero stars that what they would receive. This has been the worst moving company I have ever encountered. I am disabled veteran with many health issues and needed their help, but they took advantage of me.
1. Failure to Gather Info Properly: Alexander failed to update my order when I called to let them know I had more boxes and items than expected. The movers arrived unprepared and had to call a third guy that supposedly was on his way but never showed up. To be clear the mover called the company to let them know the situation and I requested a third mover that never showed up.
2. Hour Wasted on Personal Calls: The first hour of the move the moving manager spent an hour arguing on the phone with his supervisor about having his pay docked, needing to leave early for a doctor’s appointment and making other persona phone calls. Mean time there was one mover doing all the work even thought I was paying for two
3. Bait & Switch Tactics: Being that Alexander failed do his job correctly and failed to properly report the amount of items I had I ended up needing more storage vaults than expected. I was okay with paying with what was needed. The moving manager called the office in the morning to get me the prices on additional storage vaults. Ashley their operation manager said I can have each vault for $55 dollars, which I was okay with. At the end of the move the price went up to $ 75 dollars after I agreed to the $55 dollars. I called to talk to someone and I was stone walled, there was no one available, no manager, nothing they can do, no military discount anything.
4. Movers Took Their Time: The movers took there sweet time moving my belongings. I was so desperate I started to help move my own belonging down to the truck even though I shouldn’t of been moving anything with my bad back, neck and shoulders.
5. Total Bill: My total bill to move a 1 bedroom apartment, store for 3 weeks came out to be more than two times as expected, almost $ 1400 dollars.
6. Time to Stuff Out of Storage: I went to the company in person in hopes that I can find a customer service oriented person I can talk too about my experience. I was able to talk to Ashley and she didn’t care. She was cold, un-apologetic and un-moved. I was in tears recounting my experience and frustration and all she cared about was charging my card again. (Nice ppl huh)
7. Legal Robbery: Finally when it was time to move my items out of storage. The company charges another $ 400 dollars to allow you to remove them. Yes you’re hearing correctly. After I paid $ 375 to have them placed in storage you have to pay another $ 375 to get them out.
8. Nightmare is Not Over: At this point I just wanted to be done with this company. I get a message from my credit card company that my card was charged in error five time….yes they ran my card fives time and had to correct it. No I have to wait another 5 days for the mess they created to clear.
9. Revdex.com Complaint: After this long review I will be filling a complaint with the Revdex.com. This company should not be allowed to operate in this manner, using bait & switch tactics, very small print on contract and surprise fees. This company is unethical and ppl need to be warned.

Review: The problem: Georgetown Moving & Storage company is refusing to pay the amount contracted under the general liability authorized under "Released Rates Orders of the Surface Transportation Bureau of the U.S. Department of Transportation;" under which terms the "Standard Declaration of Value/Basic Valuation," the maximum $50 per article is paid for items 83 lbs or greater. The damages were incurred during Georgetown's move of my belongings from Arlington VA and transport and delivery to New York City location. The eight (8) items destroyed in the move include 2 Cabinets, a Wardrobe, 2 Sideboards, Glass Desk, 2 Tier Glass Table, and a Wood-Carved Floor Lamp, which were all greater than 83 lbs. Loss/ damage in the amount of $400 is expected base on the terms and conditions of the general agreement, and should be credited to my original form of payment.

On April 23rd Georgetown (GT) advised me in an email that "upon examining the supporting pictures of damage to the specified items you were found qualified for reimbursement." However, they are only willing to pay $150 for loss/damages. Their decision to only pay $150 was based on 2 issues, both of which were incorrect: 1) Claim they accepted a larger shipment. -The size of the truck GT send was based on their original estimate and was used to move by belongings. The crew only loaded what the truck's capacity could accommodate. They only took what the crew said "fit in the truck" they had. 2) They provided the extra 3rd men on the delivery/unloading location free of charge. - I did have a conversation with [redacted] (the GT Manager) on Fri. 2/28th. concerning an additional person for the offloading in NY. He advised a 3rd person was not available at that time. I hired an additional man to help on the NY end and was surprised when a 3rd person appeared with the GT crew. Further, the number of men loading or unloading can impact time, however it has absolutely nothing to do with care and the skill of professional movers. GT's statement that it could "definitely prevent exposing your belongings to any damage if the content of the household goods was specified correctly so they would accommodate us with more men and revaluate the time needed to accomplish both parts of the project," has no baring whatsoever on the fact that my furniture sustained extensive damage while in Georgetown's possession. The damage to my items could only have taken place: (1) by being crushed during loading, (2) during the overnight storage, (3) during transport to New York, or at each of these 3 points. The arrival of my shipment was scheduled for March 1st at 3pm in NYC, however the truck did not arrive at my home until well after 6pm with the damaged load. The movers phoned us for directions and advised they got lost and encountered heavy traffic. Therefore the original time estimate played neither a role in the actual move nor the damage done.

A copy of the email from Georgetown, and my email reply, will be forwarded for your review.

Thank you.Desired Settlement: Desired outcome:

- The settlement of Damage/Loss claim in the amount of $400, to be paid as check or credited to original form of payment (credit card),

in accordance with general liability authorized under Released Rates Orders of the Surface Transportation Bureau of the U.S. Department of Transportation.

Business

Response:

Dear Revdex.com

60 cents per pound up to $50 per item is the maximum amount customer can receive for missing, again missing, not existing or burned item. If for example desk is damaged, we try to evaluate the damage value, as an example, smashed mirror in BMW do not make it to loose entire value, just for example 2% of damaged value. $400 that customer is required is taken from the sky.

Lets start from beginning and let me explain customer greed behavior that cause all the issues. We did have provided flat, do not exceed rate for interstate transportation. Obviously when she realized that she did all to abuse this. Let me quote movers "she was running to the store to purchased more and more boxes like 3 or 4 times". Truck was huge, is a 26 foot box truck rated for 1300 cubic feet, her estimate was approx. 710 cubic feet. She has generated so much more boxes and additional stuff that truck was completely FULL! Yes, almost twice more. As a company, we were forced by this individual to give 1 more men to do unload and still 3 our men and 1 her (useless and untrained) worked many, many hours to unload the truck. There will be no issues if customer will move exactly what the listed on the quote.

As today customer have unpaid invoice of $683.00 for additional transportation expenses including more cargo + extra crew member. Until payment is not completed, we will not resolve any claim.

Thank you

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:

1) No balance is due Georgetown Moving & Storage. Their claim of a $683 unpaid invoice is FALSE!The contracted flat rate agreed was paid in full upon move completion March 1st, 2014.

Review: I had many problems on my most recent move with Georgetown Moving and Storage. Both properties involved in the move sustained extensive structural damage. Some repairs have been made but the response has been extremely slow. We had extensive damage to a few pieces of furniture and the repairs were not satisfactory. (couch frame and all 4 legs broken, cubicle severely scratched). It has never taken more than 7 hours door to door moving us with a 2 men moving crew and truck. Georgetown estimated 6-8 hours and the 3 man crew arrived and stated that it should take no more than 6 hours. The 3 man crew took 13 hours to complete the move and in the process caused the above issues. The crew admitted later that 2 of them were new and had never been put through training. The office staff was very elusive and then nasty to deal with.Desired Settlement: I think my two pieces of furniture should be replaced and that I should be charged no more than 6 hours for the moving service. Had an experienced crew been sent and properly supervised, I believe that the move would have taken a normal number of hours and my property and residences would not have been damaged.

Business

Response:

Dear Revdex.com. and **. [redacted]

Let me answer to all issues here:

After the move claim form received by company with few issues that most of the me has been resolved:

- [redacted] bookcase - fixed

- sofa -> small issue on the BOTTOM (not visible from regular use), frame and [redacted] type legs (stapled not even glued by manufacture) - were fixed.

- walls .... I wish to ask what customer have in mind while writing about "extensive structural damage", seriously? structural? I was notices many marks on the dry wall, all was patched and sanded, ready to be paint. Drywall is definitely not a structural issue.

**. [redacted] have my personal cell phone number, last message was exchanged on 07/15:

Me" I am checking your availability to accomplish the repairs"

[redacted]: "It would be later afternoon today or maybe Thursday .. or this weekend"

Me" Today will not work but after tomorrow evening anytime"

[redacted]" I won't be home before 6 tomorrow"

... and that's all, never heard nothing until this complain and customer mention something about "slow response"? I wish to mention customer making this issue difficult from his own site, as a company representing repair man I wish to resolve it asap but how can I do this if customer do not want to set any appointment.

Additionally I wish to mention customer have just basic insurance of 60 cents per pound and company in his case is not obligated to send anybody to mane any repairs (do not have full replacement value insurance and [redacted] pressed wood is NOT insured - customer signed agreement)

Thank you

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:

-The response (or lack thereof) initially didn't allow for any repairs at my previous residence. Floors were scratched, holes put in walls, structural corners damaged. These repairs have already been made.

-The in house repairman was never prepared to fix anything in one trip, could not match paint, etc. Was not qualified to do any such repairs therefore not an acceptable solution. There is always a reason not to finish or not to show up...this is not acceptable- an outside, third party, QUALIFIED contractor should be doing any repairs.

-Still completely ignored is the final bill which is also unacceptable. I was told by the estimator and the crew that the job should take no longer than 6 hours. I have done the same move in the past with a 2 man crew and it has never taken over 7 hours. The crew that Georgetown Moving sent was inexperienced and 2 employees were admittedly untrained. The three of them took 13 hours to complete our move including all of the damages to residences and personal property. The bill has yet to be amended.

-I will not have ANY employee of Georgetown Moving enter my residence again. This company does not take professional responsibility for its actions in or out of the office and consumers must be made aware.

Regards,

Business

Response:

Customer response is obviously false and coming from low educated knowledge about general contracting subject, let me remind customer quote about "structural damage" issue while scratching a wall ....

Contactor have more than 8 years in experience with general contracting and wood working and providing his services for 3 major moving companies in the area . We have already 2 appointments (let me quote customer : " There is always a reason not to finish or not to show up". That's obvious a lie. On the 2nd time paint for the walls did not match, that's true, that is why I ask customer to provide me detailed info about the paint and as I have mention before 3 weeks ago, I have asked customer to set day and time because paint is ready, customer have refused the meeting (can send actual picture of cell phone text conversation) .

Also customer have informed that any issue on the bill will be processed after repairs are done, unfortunately due a customer resistance to the repairs company will not participate with any discount at that moment. Customer paid for time exactly what was required to move his goods. I wish to mention that was a lot of things.

I wish to quote few thinks customer AGREED and SIGNED on the paperwork on the day of the move and I will be able to provide scanned copy on request:

DECLARATION OF VALUE:

Unless additional insurance is purchased, the agreed or declared value of property will not exceed $0.60 per pound per article, up to a maximum of $50 per article.

Additional Full Value Protection insurance is available upon request and the minimum Declared Value must be equal $6.00 times the estimated weight of your shipment.

Please be advised that if additional insurance is not purchased, basic valuation cover is a limit on carrier's liability for loss of or damage to your goods while they are in its

custody and control.

Translation: customer did not purchase additional insurance, company was not obligated at all to sent anybody to do any repairs for him. Company did it to provide high quality of service and customer refused.

LIABILITY:

Georgetown Moving and Storage Co. is not liable for glass, marble, lamps, artwork, TV's and stereos, unless they are disconnected, serviced, boxed and/or crated by

Georgetown Moving and Storage Co. and all related charges are listed on the Bill of Lading. Georgetown Moving and Storage Co. do not take responsibility for the internal

workings of electronic equipment. No Carrier shall be liable for wall or floor damage. Furthermore, Georgetown Moving and Storage does not take responsibility for pressed

wood furniture assembled by owner, valuables, jewelry, documents or any valuable papers, currency or stamps, live plants or acts of God.

TRANSLATION: no comments, customer read and agreed with terms and conditions.

GENERAL NOTICES:

Estimate is based on the items listed by customer and only those items are included in the cost. Any additional items, information, packing of boxes and/or storage not

included on the estimate may result in additional cost and may alter the final cost of the bill.

Translation: customer have more items to move so it took longer for movers to accomplish project

and on the end:

Customer acknowledges that read Rights and Responsibilities statement, Declaration of Value, Important and General Notices. Customer acknowledges that all information

listed on the Estimate is correct. By reserving the date, Customer agrees to all Terms and Conditions

Please let me know if you wish to keep original paint and wardrobe rack or should be returned to the store, since professional contractor is not enough skilled to perform some basic wall touch ups?

Thank you

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:

As a final response I will use a few bullet points to keep it short. To the Revdex.com- I think it is obvious what kind of company I have been dealing with from these responses. They have been both unprofessional and unapologetic for what happened to me, my stuff, and my residences. My credit card company had much trouble with contacting the office and then was treated very unprofessionally on many occasions by Dorata. I am not lying and have no reason to do so. Any responsible business owner knows that a contract is not something to hide behind and does not fully shield it from liability when shady business practice is concerned.

- I did have trouble with setting up repair appointments and ceased contact. I do not consider someone who cannot match a basic paint color "qualified" to do any repairs to homes or furniture and I think anyone would agree with me. This same individual damaged a hanging rack of ours due to carelessness while attempting to fix our couch.

-Again, I have moved the same about of stuff using 2 men and it has never taken more than 7 hours. I can provide the Revdex.com with the name and number of this company to verify. Georgetown Moving took 13 hours with 3 men. The crew leader is the ONLY employee who apologized for all of the mishaps. he said, "[redacted], I am really sorry about everything that has happened, it should never have taken this long either. They (the management) sent me out here with two new guys who have not even been through any training." I don't think anything else needs to be said about the overbilling issue.

-I was a victim of blatant mismanagement by Georgetown Moving that caused damage to my property and further financial harm with the bill. A nasty response is not a resolution I will accept.

Regards,

Business

Response:

Again, as terms and conditions stays company do not guarantee that estimated hours will not be exceeded due size number of items added by customer, move took simply longer.

About the customer, let me prove his communication issue, let me quote first : "I do not consider someone who cannot match a basic paint color "qualified" to do any repairs to homes or furniture and I think anyone would agree with me. " Yes, I do agree, I did NOT match the pain, just took sample to Home Depot and they did it, easy and simple, nothing else. When I have realized that paint made by them do not matched, have asked customer about original paint name and store was purchase and few days later 1 gallon of paint was ready to accomplish repair but ... customer refused service, and as we see now for wrong reason.

Let me quote more: "This same individual damaged a hanging rack of ours due to carelessness while attempting to fix our couch. ", Yes, that's is correct, I did not realized about the damage because room I was working was packed like storage unit with 40 boxes and some clothes, and I have to tilt the sofa up side down, but again, I HAVE PURCHASED NEW ONE FOR YOU LADY!!!, is ready for delivery and you know about that!!

I simply think we have a basic communication problem, customer obviously do not understand the process of repairs and do not listed when feedback from company coming to her. I am sorry about that.

Consumer

Response:

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Review: [redacted]

I am rejecting this response because:

Please read the responses from the "Business".

Nothing said explains anything and no means of resolution has been proposed at all.

This is becoming ridiculous.

Regards,

Review: We moved into our brand new (new construction) house with Georgetown Movers in early/mid 2014. The moving company had our furniture in storage for approximately 2 months. The movers showed up several hours late for the move with nothing to protect our flooring, resulting in severe damage to parts of the hard wood flooring. They were careless in moving the furniture inside our hallways, resulting in holes and severe drywall/paint damage (again, the house is brand new/never been lived in). Beyond the wall/floor damage, several pieces of our furniture were severely scratched, dented, ruined, our $3K couch had a foot completely displaced, as did a leather chair. The boards in our front porch are also severely scratched with no way to repair except completely replace. We were under the impression according to their website that they do everything to protect furniture, which clearly didn't happen. I have moved several times in the past and dealt with the insurance company of the movers to handle damages, which have never been so severe. Instead of putting us in touch with the insurance company, Jim, who I believe to be the owner, came out to "inspect" damages. He offered to repair damages, but given the carelessness with the move, and lack of qualifications for furniture/home repair given he owns a moving company, we were not comfortable putting our repairs in his hands. I've asked for the insurance company contact information on several occasions, which he has failed to provide us. The repairs will cost us thousands of dollars, not to mention the hassle of having to deal with all of this after purchasing a brand new construction house. I have not yet submitted negative reviews to [redacted], or [redacted], etc in hopes that we can get reimbursed and properly refunded from the move.Desired Settlement: We would like a refund of our moving costs associated with the move and storage of our furniture.

Business

Response:

Dear Revdex.com

Thank you so much for contacting us regarding this case.

Yes, customer moved to our storage for 2 months and after that time move to the new house. I wish to point that movers were late on the unload but customer completely forgetting highly rain that day and the fact that her shipment from storage had to be loaded to the truck at the morning after that. Small delay happened but did not have any major influence on the move that day.

It was a rainy day and movers did not have floor protection to place in the house. To compensate this issue, crew chief split crew into 2 groups "outside" and "inside" the house. "Inside" group have had removed shoes so any protection was not required since there is nothing better that movers working with socks. Obviously as a general manager I have never approved movers to work without foot protection, but this only means how we wish to make our customer happy. We were moving heavy furniture in just the socks to not to damage the floor.

Ronald Reagan said "there you go again". Every customer have a right purchase full replacement valuation. Obviously this customer did not purchase it and went with basic, free of charge valuation. This free valuation was agreed by customer and I do have all paperwork with hand signatures under the agreement as follow: " Unless additional insurance is purchased, the agreed or declared value of property will not exceed $0.60 per pound per article, up to a maximum of $50 per article. Additional Full Value Protection insurance is available upon request and the minimum Declared Value must be equal $6.00 times the estimated weight of your shipment. Please be advised that if additional insurance is not purchased, basic valuation cover is a limit on carrier's liability for loss of or damage to your goods while they are in its custody and control."

Additionally in the liability part is written agreement " No Carrier shall be liable for wall or floor damage.".

If customer will have full valuation purchase, we will count deductible for each item, floors and walls damages. In this case we will not.

I have a pleasure to inspect each item. nothing was seriously damage or broken. Yes, few items had small scratches on the corners what is easy to repair, sofa's leg came out on the old glue connection but again, little glue and a screw will resolve the problem.

Damages was such simple so I have offered to customer our repair team. Again customer did not spend anything to purchase additional insurance that's will give her right for such a service but I have offered her our repair team for her satisfaction. No, obviously it was not good enough and after few emails from her with some ridicules demands for repair company background and insurance contact we have realized there is nothing we can in this case. Again customer have refused repair service we have offered for not really valued furniture with some minor scratches on the corners.

I wish to point customers match calculations are obviously wrong. If you have purchased sofa for $3000 does not mean is worth $3000. Each year depreciated value of 8-10% should be removed from the value. That means 10 years old sofa can be worth just up to $300. Now does it mean that sofa with broken leg is worth $0? Again wrong, damage is just a percentage of value and some basic leg set in home depot is like $20 for 4 of them.

For the end, basic valuation for 60 cents per pound up to $50 per item that customer had agreed, customer's damaged was estimated in the range of $60-$80 total, again small dents and scratches plus leg glue. We are willing to provide credit in this range since customer refused our repair services.

Thank you

Jim

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:We chose Georgetown Movers based on their credentials according to their website including: Revdex.com A+ rating, [redacted] Super Service, and "Best of Washington" awards. We have hired movers on several occasions, including a relocation from 1,000 miles away, and have NEVER had such extensive damage to our furniture, walls and floors. Our experience with such highly rated movers like Georgetown Movers has always has always been positive, and we experienced minor damage which we were compensated for fairly and properly. We take pride in owning high quality furniture and take very good care of it. It is obvious that Georgetown Movers was VERY careless in storing and moving our furniture. I have pictures to prove the extent of the damage, which is definitely more than "a few minor scratches" according to Georgetown Movers response. Some pieces of furniture have chunks of wood broken off, knobs broken off, one table has such severe and deep scratches it appears to have been dragged across concrete. The damage is a clear indicator that the team did not properly store or move furniture. Nearly every single piece of furniture is damaged in some way, shape or form (some much worse than others). Our walls have holes and deep scratches in them, and hardwood floors are damaged and need complete repair. If we had only a few "minor scratches", I would not be writing to the Revdex.com. This was a BRAND NEW, high end home we moved into, and it looks like we have lived here for 10 years according to our walls. Our $6K move is going to cost an additional $3K+ in damage repair.

I am very happy about Georgetown Moving services. I called them and received the quote, was good, so we booked the move. Movers showed up on time, worked hard and efficient. Highly recommended!

Movers were just phenomenal! After deep research, I have chosen movers for my budget and Georgetown Moving Company was perfect. I have received online quote, called the office and set my move day. Movers showed up on time, did my move fast, smooth and issue free. I am recommending them to all my friends for being so easy to work with and good with their prices.