GFL Environmental

Taking money while denying us service is nothing less than fraud.

We had one snow day last week (Monday) and GFL Environmental refused to pick up garbage in the Hidden Lakes community later in the week. Instead, they told us they would pick up our garbage the following Monday, allowing overflow since we all had two weeks of garbage by then. They didn't keep that promise either — nobody came this Monday either. I called and after 15 minutes on hold, the lady assured me they would pick up our garbage by 7pm yesterday. I've been through this before with them, and sure enough, nobody came last night or all morning. This company simply does not care about reliable service. We are now left with two weeks of garbage, much of it piled on top of cans which leaves us vulnerable to bears. They keep taking our money while not giving us service. Boo. Hiss.

Charged us for bringing us a new dumpster that their driver crushed! Then charged us for the garbage that was in the crushed dumpster while waiting for them to bring us a new dumpster and still haven't picked up the garbage in new dumpster that's been sitting here for 3 weeks! We are a restaurant, it looks real nice with an overflowing dumpster sitting in our parking lot!

In October 2024, we needed a dumpster to clean out my in-laws apartment after they transitioned to the nursing home. The place was full and we only had 2 weeks to get it cleaned out before the next month rent was due. (Which they have no money to pay this). GFL told us to call 4 days ahead (we called 3 weeks ahead and were told to wait). 5 days ahead of time we called, ordered the dumpster and we paid in full the cost. We also told them to call us instead of email since no one is monitoring it. At 3:30pm on Friday, we finally stopped waiting for the dumpster and called GFL. GFL then told us we weren't getting a dumpster because they ran out of DOT hours. SO we didn't have a dumpster because of their mismanagement and refused to do anything. We asked why they didn't call and GFL said they emailed. So we had no dumpster, limited time to empty the apartment out, and relatives scheduled to come for the weekend. Awful company. Don't use. Thank you Murtha Sanitation for working after hours to help a family left in a tough spot.

I wanna to give 0 star, they do not even deserve 1.Worst garbage company to work with, made me sign the contract and had a negotiated rate but they increased the price by 10% without letting me know and the contract said rates will be locked for 1st 2 years and 5% increase 3,4,5 year. Do not hire this company and if you do, check your contract price and match with your invoice every month. They are lot expensive then other companies. Go with smallest companies in the area but GFL.

I don't know who in GFL see this complaint but I'm trying to work with them, and no one is helping me out. I got this service in 2018 and it was great, the last few months it's gotten terrible. they have not picked up my garbage in the last 3 weeks and its overflowing. I called them and they keep telling me they put out a service request to have it picked up. I'm not getting no help and looking for a different service.

I would like to give them less than one star but it's not there. I have been using them for over 2 years and I just can't take it! If they don't show to pick up your garbage because it snows it should be the next day. They don't show any online schedule and if you call the office they say "Leave it out we have until 7pm) RUDE! They are never on a schedule and don't care how inconvenient and condescending they are. There's no routine time they pick up. I cancelled with them today. I was told to leave the can out for 1-2 weeks and someone will pick it up. It's crazy! Now I have to leave a can for weeks out on the road. NICE... Go with Eastern Garbage. They come like clockwork. I see my neighbors pick up ever Monday at 8am. They also dumped GFL months ago, but I stuck with them. MY MISTAKE! DO NOT USE THIS COMPANY!

GFL seems to have a habit of operating with the assumption that they don’t really have to fulfill their obligations under the contract. Their communication is poor and I guess they believe skipping a week is no big deal. For example, we had some weather on Tues, Jan 9, but on Jan 10, GFL told me they were caught up by the end of the day and our pickup on Fri, Jan 12 would be on schedule. Just to be sure, we called again on Jan 11 and they said the same. While it did get cold, we had no more sleet or snow, so we were surprised when trash was not picked up on Jan 12. After another call, they said we should be picked up Sat, Jan 13, but if we got weather, it would not be until Jan 19! It appears that was their plan from the beginning. Lying is a bad way to do business!

I am a business owner. When I started the dumpster service it was a weekly pick up on Tuesday mornings. But they really only pick up some time between Sunday and Tuesday.
I have been under contract with them since 2018, although I was made to sign a new contract due to their mistakes in charging me for 2 dumpsters and in order to just get charged for 1 I had to start my contract over. When I signed the second contract in 2019 monthly payments were $129 plus taxes. For the last few months into November 2023 the charges have been $375 a month. Now December 2023 the payments have jumped up to $466 a month.
This is outright robbery. Should be against the law. The only do it because they have me under contract and they don't have to stay within the contract, but I do. Knowing I can't cancel without having to pay the remaining time under contract. That is a big increase. The drivers spill the trash all over the parking lot when they empty it. Which leaves me out sweeping the parking lot every week because of broken glass or anything else that didn't make it in the truck. I am very, very disappointed in their service. They are going to lose me as a customer when my contract does end. What a shame they do this to their customers. Unhappy in Jackson

Kept calling them but there representative tells me everyday that it suppose to pick up today , now it’s been a month no one showed up . The worst experience of my life . Worst company ever

If I could put -10 I would. This company is horrible. They are spilling trash in the street and constantly miss picking up trash and when you notify customer service, they respond with attuited and say they will be out the next pick-up trash business day which never happens they show on the next pick-up trash day. No credit no nothing for the inconvenience. This happens once to twice a month so imagine my frustration. If they know they are the only trash service in your area they will not provide or render service.

I own many rentals so I had 28 cans. They destroyed the asphalt in one of my cultisacks by spinning whole weight of trucks on two tires, there is trash flying everywhere in neighborhood after they pick up, the cans are falling apart and they tell me it’ll be 6-8 weeks as there’s a national trash can shortage! Funny thing the new company I hired has no problems getting new trash cans. I’m actually paying a bit more now but I was glad to so I could fire GFL

GFL/Advanced Disposal garbage company. HANDS DOWN, the WORST COMPANY I HAVE EVER DONE BUSINESS WITH!
I was finally within the window to cancel our contract with GFL. I said, just wait, they will raise my pricing again because I am closing our account with them. Sure enough, another $39 for monthly services.
We will be going with John's Disposal. Straight amount, no extra fees, taxes and NO contract to sign. And they are half the price for the same services, BEFORE this last GFL increase.
How can one company charge so much more than another for the exact same services?!?!?! Not to mention GFL's customer service is a joke!
I can't recommend enough for you to compare prices elsewhere if you are using GFL as your garbage/recycling provider.
And I can't tell you how excited I am to get out of this ridiculous contract with them.

Their HR is a joke in Coquitlam, BC, Canada in the summer of 2023, a female pencil pusher phones me for a telephone interview which I made a home run that was echoed by her and was impressed and echoed favorable comments about my background including a text which I showed to a case worker with WorkBC. She then schedules a secondary interview a week later, in person and a ride-along, then ditches it with no effort to make a second time. No follow up for weeks, and then GFL gave me the heave-ho despite volumes of first hand experiences as a top performer in the same industry with indisputable evidence in written form to prove my value and claims. Several weeks go by without proper follow up and then was sent an email the position was filled, sad. Amateur hour at best, and they lost out on someone who would bring quality to their company. Got to laugh at office workers and bosses who should be on the unemployment line.

In the past 3yrs, I received bill late May for full yr payment at discount paid before mid June. No mail this year or can I pay full year at discount online.Last wed 6/7, I drove to GFL Sterling Hts location & gave full yr amount check to employee 'Karen' who was courteous, she said she can forward my payment with account detail to Southfield accounting office, then email me status. One week later, GFL has not cashed my check nor update my account balance nor contact me. In fact GFL ignores my hand delivered payment. I've hunch GFL no longer want to honor pledge of upfront payment with discount. Next week, I'll file complaint with Michigan AGO.

I have had GFL since 12/21. In the beginning the service was great. For the past 6 months they have been slowly making changes. Picking up later in the day or picking up the two-three days later. This past week I have been really disappointed. My trash has been in front for over a week. I have called every day and was told that I was on schedule for pickup. I spoke with Bridgette, Kim, Theresa and a few other representatives. I know it is not their fault, but the lies, lies, lies. I am cancelling my service this week. By the way, they gave me a $6 credit.

Our family signed up for GFL's service in July 2022 and expected to receive a trash can in 7-10 days. After 2 weeks, we did not receive the delivery and we had to call them for it but no one answered phone. We decided to use their online support via their website, and got a reply that we should have had it within one more week. However, after one more week, we had still stored our trash in bags without a can. It was horrible. So we tried to contact them for couple times but there was no reply to us.
We feel that their system was set for payment collection only but not for customer service. Signing up and making payment was easy and fast. On the contrary, customer service via phone and online support was extremely poor or even we could say those had not been working. As you could see through our story that after a lot of attempts to contact them, we did receive only one reply from them.
After our patience and the awful experience with GFL, we decided to sign up with another company even though we just started service with GFL for around one month. Although finally we got GFL's trash can after over one month waiting, we did not want to continue the service with them anymore.
Again, we kept calling them to cancel the service right away even before the next quarter coming. But the most important thing that how could we do so while we could not contact them neither via phone nor via online support?!
And now what we received from them? It was a debt collection mail. Even though they gave us a feedback form with the mail that we could fill it out if we declined to pay the debt and we did send them with explanation why we refused to pay it, they seemed not reading it and kept sending us another debt collection?!
We did not use their service even we did make payment. We attempted to cancel service without penalty but who could we talk to? And now a debt collection mail?! Is that make sense?!

New to Georgia...didn't know any better. Trash service costs almost 3 times more than other companies. No trash cans available so I had to keep my trash in my attached garage until trash day to keep animals from opening bags. Naturally my house smelled of trash. No eta as to when I will get a trash can! . They won't pick up any other trash can so I can't purchase one... When I call for cancellation, I have to wait 4-6 weeks for a refund! Unbelievable! 0 stars wasn't an option. They don't deserve the one I gave!

Gfl hasn't picked up my garbage in a month after finally getting a hold of someone and being assured the issue was resolved we were instructed to leave out the extra garbage we have done so for two weeks with no pick up. We have called and confirmed it's noted on the account.today at pickup I stopped the truck personally as he was only taking the trash in the bin and not the extra bags that was noted. he said he didn't know what I was talking about, he's not doing it. I asked if he had any record of it he said no. I asked can he take the trash since he's here and is already outside on the curb he responded no I can do it and he doesn't have all day. And so of course I worked as quickly as I could lifting bags tossing them in bins while this machine operated not even a foot away from me . Two gentlemen in the truck ,neither assisted, instead they laughed and watched as I stand 5ft 100lbs struggling get it done in the freezing cold snow weather. I am absolutely disgusted by how unprofessional they were. They should be fired. My hands were literally red and swollen from not being prepared to do someone else's job. I'm paying for services and I have to do the work? I am not letting this go. This in unacceptable.

Called today and explained my concerns, not using profanity, but voicing a concern. How did my 6 month contract end yesterday and they sent me to a collection agency for the next 6 months starting with the February Services which are today. The funny thing is...I called 2x to pay over the phone and no one answered back in December a month before the new contract would start. The sensitive rep on the phone...He told me he did not need to deal with my attitude and to call back and talk to another rep. Serioiusly...A collection Agency after one day? Will start looking way in advance of my end date for a new company if this is how they treat people!

My trash was not picked up last Thursday,1/26/23. I called Thursday and Friday and requested a call back from management to discuss and have a truck pick up my trash. Now it is Monday 1/30/23, the trash is still on the road, and still no call-back, but GFL has my increased payment in their bank account.

When I call I get a customer service agent that can only send an email to Operations about this matter and still no one calls or values my dollar. This is a disappointment to pay for services and not receive the services or even a phone call about the lack of service. I am canceling my service today. GFL does not care about losing customers or having an adequate management or customer service model available to keep customers. Please choose another company.