GFL Environmental Reviews (%countItem)
I was finally within the window to cancel our contract with GFL. I said, just wait, they will raise my pricing again because I am closing our account with them. Sure enough, another $39 for monthly services.
We will be going with John's Disposal. Straight amount, no extra fees, taxes and NO contract to sign. And they are half the price for the same services, BEFORE this last GFL increase.
How can one company charge so much more than another for the exact same services?!?!?! Not to mention GFL's customer service is a joke!
I can't recommend enough for you to compare prices elsewhere if you are using GFL as your garbage/recycling provider.
And I can't tell you how excited I am to get out of this ridiculous contract with them.
sounds like you're just mad that you didn't get a job...
Epilog: went to Sterling Hts MI GFL office again to inquire on my payment check, Karen was off, thus left note to another staff. Any case today 6/20 checked my account, they did cash my check & updated balance to credit. Interesting thing is: my check written to GFL was cashed (stamp on the back) by different company. My hunch may be correct, they cashed my check on last discount day after my 2 filed complaints, they may have sold Michigan turf to someone else. Any case, I don't expect any upfront discount next year UNLESS Michigan counties involved demand upfront pay in full discount policy.
We feel that their system was set for payment collection only but not for customer service. Signing up and making payment was easy and fast. On the contrary, customer service via phone and online support was extremely poor or even we could say those had not been working. As you could see through our story that after a lot of attempts to contact them, we did receive only one reply from them.
After our patience and the awful experience with GFL, we decided to sign up with another company even though we just started service with GFL for around one month. Although finally we got GFL's trash can after over one month waiting, we did not want to continue the service with them anymore.
Again, we kept calling them to cancel the service right away even before the next quarter coming. But the most important thing that how could we do so while we could not contact them neither via phone nor via online support?!
And now what we received from them? It was a debt collection mail. Even though they gave us a feedback form with the mail that we could fill it out if we declined to pay the debt and we did send them with explanation why we refused to pay it, they seemed not reading it and kept sending us another debt collection?!
We did not use their service even we did make payment. We attempted to cancel service without penalty but who could we talk to? And now a debt collection mail?! Is that make sense?!
refunds are not handled with your local branch. They issue checks to avoid fraudulent credit card refunds. The local branch has to put in a request for refund and then once approved it is issued out of Canada, as GFL is a Canadian company. It usually takes 6 weeks
When I call I get a customer service agent that can only send an email to Operations about this matter and still no one calls or values my dollar. This is a disappointment to pay for services and not receive the services or even a phone call about the lack of service. I am canceling my service today. GFL does not care about losing customers or having an adequate management or customer service model available to keep customers. Please choose another company.
Same boat here. What did you do?
SO DISAPOINTED IN CUSTOMER SERVICE and TRASH PICK UP don't think they even care. Closed today cause of weather we live in colorado business still open and proved services.
Same Problem with Corporate Accounts, we have 3 of them and the customers service is nonexistent. When you do get someone, they are rude or act like it is a problem for them to get info to you. Pretty sad when you have set up all the accounts and they do not have your name or number for contact purposes. Still can't get any of the bills on time, called to have them emailed but for some reason they are undeliverable...WORST COMPANY EVER.
I totally get that; I have had the same problem and we have several accounts.