GFL Environmental

On Thursday, May 14th my recycle container was not picked up and after calling on 4 occasions to complain, I've yet to get a response or pickup.
My account # is ***. On Thursday, May 14th my 65 gallon recycle cart was not picked up and I immediately called customer service to complained and they assured me that someone would come back by to pick it up no later than Tuesday, May 19th, which was 5 days later. Therefore, I left my recycle can in the front yard in for 5 extra days so it wouldn't be missed which was totally against my HOA covenants but I wanted my can emptied which was completely full. To my dismay, Tuesday, May 19th arrived and still no pickup and I called and asked to speak to a manager and they explained that no one was not available and he or she would call me back and still no response. I called back on Thursday, May 21st and asked to speak to a manager again and was told none was available and to expect a call, but no results. Called again on Friday, May 22nd. Going on two weeks later and after contacting them on 4 occasions, I've received no call back, no recycle pickup. I've been a customer for over 20 years and receiving treatment like this, I can't imagine what kind of customer service new customers are receiving?

My waste container was broken during collection on 03/17/20. After several calls and letters to GFL, I have received no response/solution to problem.
I have been a customer of GFL since October, 2008. The collection container provided by GFL was broken during collection on 03/17/20. I was given instructions on that date for receiving a replacement container on 03/24 or 03/31. After a follow-up call on 04/01, I was given a new replacement date of 04/07, but no replacement was provided. GFL has not responded to subsequent calls on 04/07 and 04/09 requesting a callback from management to resolve this problem. I filed letters of complaint on GFL's website on 04/09 and 04/14. GFL has acknowledged receipt of both letters, but there has been no response. I informed GFL in the 04/14 letter of complaint that I would file a complaint with the Revdex.com if no response was provided by close of business on 04/15/20.

Recycle has not been picked up in over a month, Sorry, Sorry Sorry is all I have been given with NO results!! The $12 credit is a slap in the face!!
The location at 2699 Cochran Industrial Boulevard
Douglasville, GA 30134 has been emailed many times over the past weeks with no results! I called on Feb 27th to report we had not had a recycle pick up since Jan. 21st. I was reassured it would be picked up on Mar. 3rd, it was not, I was told to leave it out for the 4th. It was Not Picked up, I was told to leave it out for the 5th. It Was Not Picked Up, then the 6th, not picked up!! Each of these times I was told "emails" were being sent to escalate, NOTHING happened!! There is a problem in Douglasville that no one seem to care about, Hopefully Corporate cares about the terrible Service coming from that location. Hearing "I'm sorry" at this point just makes me more angry, I NEED THE SERVICE!!!! And giving just a $12 credit is a slap in the face, how many phone calls are needed from a customer to get this fixed?? Well I think I'm at about 6!! That is really a waste of time because each of these phone calls I have waited 25 to 30 minutes for my call to be answered!!

GFL Environmental acquired our previous trash service company Waste Industries. They then increased the rates without any contract or any prior notice. They have violated current contract that is in place which states the monthly charge as $119.76 for 60 months starting 4/26/2019.

The contract clearly states in:
Terms and Conditions 1B. ...fees and charges paid by you may only be made through a written agreement.....'binding obligation'

In Terms and Conditions II2) Adjustments can be increased..fuel etc usually charged at $5.99 on my previous bills.'Subject to your approval, fees may be adjusted for other reasons.'

They have increased the monthly charge to $134.76 thereby breaching the contract. And increased the Adjustments to $6.74 for fuel etc So my bill went from the agreed upon $125.75 to $141.50 without my approval or knowledge. I have called them multiple times, but they refuse to honor the contract.
Product_Or_Service: trash service
Account_Number: Agreemtn ID XXXXXXXX