Gibbs Painting Service

Dear Rosa, Thank you for reaching out to us regarding your concernFor security reasons, Prosper cannot disclose information to third parties regarding applications Prosper does not discriminate on the basis of race, color, religion, sex, national origin, or sexual orientation We do require that all prospective borrowers are able to read and understand the truth in lending statement, the disclosures, and other communication Sincerely, Prosper Client Services

Dear ***- We apologize that this has been a frustrating processThe refund has been initiated; the funds will be in your account shortly if they are not there already We appreciate your business and hope you have a great holiday Prosper Client Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Hi [redacted] , We apologize for the negative experienceThe fee is the cost to originate the loan, also known as an origination fee or pre-paid finance feeThis fee is highlighted on step three of the application and is located on the Truth in Lending document before accepting the termsA copy of this document is located in your online Prosper account It appears we have successfully canceled the loan per your request, which means you are not responsible for any feesIf you need further assistance, please reach out to [redacted] @prosper.com and a senior agent will be able to assist you Regards, [redacted] ***- [redacted] Customer Experience Manager Prosper Marketplace, Inc

Initial Business Response / [redacted] (1000, 8, 2016/01/19) */ Hi ***, We sincerely regret the negative experienceA senior agent has been assigned to your account and will be contacting you very soonThey will provide you with a direct line to discuss, and we look forward to hearing more regarding the interaction Regards, [redacted] Customer Experience Manager Prosper Marketplace, Inc

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

[redacted] We have send refund details directly to youPlease let us know if we can provide any additional information about this concern We thank you for your business Prosper Client Services

Dear Jonathan, We apologize for any frustrationWe have opted you out of further outreach based on the information provided in this complaintUnfortunately, you may receive mailings that have already been prepared or mailed for days after this request is submitted Sincerely, Prosper Client Services

Dear Christopher,Thank you for following up with us regarding this issueWe apologize for the inconvenienceProsper has taken steps to correct the application of the payments on your account and update your credit reportingIf you would like to remove the restriction on phone calls you placed with us, please contact us by phone at [redacted] Sincerely,Prosper Client Services

Dear [redacted] - We apologize for any confusion regarding the payoff amount. Accounts continue to accrue daily interest up and until the date of payoff. Your payment was received after the date of the payoff quote. As a result your payment was not sufficient to pay-off the... remaining balance inclusive of accrued interest. Following your additional payment your account is now paid in full. We appreciate your business and hope that you consider Prosper for your future financial needs. Prosper Client Services

Initial Business Response / [redacted] (1000, 8, 2016/01/20) */ Hi ***, We apologize for the negative experienceProsper is an online lending marketplace and relies heavily on borrower documentation that is not altered or masked in any wayThis is a security concern that we take very seriously to protect both our borrowers and investorsWe regret we did not meet your expectations To confirm, your account is closed per your requestIf you need any further assistance please email [redacted] Regards, [redacted] Customer Experience Manager Prosper Marketplace, Inc

The company never mention a check to me The bank stated that the loan company tried to transfer funds from a close account The funds your company wanted me to send back to you for some kind of verification method also you said you needed my online account inforation closed my checking account with the bank
Complaint: ***I am rejecting this response because:Sincerely,Evander ***

*** ***
A refund has been processed and the account has been closedWe hope you have a great summer
Prosper Client Services

Dear***-
Thank you for contacting us about your issueOn *** 24, *** an investigation was initiated and is ongoing
Please contact Prosper at 866-615-6319, or by email at [email protected] for more information.
Prosper Client Services

Initial Business Response /* (1000, 5, 2016/01/01) */
Hi ***,
We apologize for the negative experience, obtaining funds through our platform should be easier and more customer friendly than what was described hereAs a matter of standard practice, all calls, emails and notes are reviewed for
quality and training purposesWe regret this interaction and strive for excellent customer service, anything less results in opportunities for continued coaching and training and reviews of current policies and procedures
With other avenues for personal loans, we thank you for choosing ProsperLet us know if any follow up is needed by emailing ***@prosper.com
Regards,
*** ***-***
Customer Experience Manager
Prosper Marketplace, Inc

Dear ***,
We apologize for the delay you have experienced with the referral promotionWe have confirmed that the gift card has been mailed as of late last week; you will have the card in-hand soon
We appreciate the business you sent our way and hope that you consider Prosper for your
future financial needs
Prosper Client Services

Hello ***-
The refund has been processedWe thank you for partnering with us to resolve this issue and ensure account stayed current
We thank you for being a valued Prosper customer
Prosper Client Services

Complaint: ***I am rejecting this response because:Sincerely,Rosa ***

Dear***-
We are very sorry to hear about your recent experienceWe have reviewed our database and can confirm that we do not have an account in your nameProsper Marketplace does not conduct business through purchase of *** cards nor a direct money transfer serviceWe do not require funds
be sent to us in order for our loans to be distributed
We suggest that you report your recent experience to the local authorities as soon as possibleIf personal information was provided to the entity that requested funds from you, please consider putting a credit alert on your credit bureau accounts
Prosper Client Services

Revdex.com:
I would like confirmation of some sort in writing if possible from the credit bureaus stating contact has been made and the payment status has been updated.
I would also like to express my disappointment that I couldn’t resolve this directly with your customer service team even after a lengthy, frustrating conversationIt wouldn’t have come to this if it was properly handled by your customer service rep to begin withNever seen such disorganization with such a simple thing.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Everett ***