Gibbs Painting Service

Dear ***,
We apologize for any confusion regarding our processing of automatic paymentsMaking an early, manual payment that is greater than or equal to your monthly amount due will prevent the automatic draft from occurring for that cycleThe date of the next automatic draft is
displayed on your dashboard and would have changed to reflect the adjusted date after you made the manual payment referenced here
We only submit negative reporting to the credit bureaus in the case of delinquencyTo date, your account has always been on time
If you have further questions, please feel free to reach out to us by calling 1-866-615-or by emailing us at [email protected]
Sincerely,
Prosper Client Services

Dear ***,
We apologize for any inconvenience you may have experienced while waiting for your credit report to be updatedWe gather information at the end of each month to submit to the credit bureaus in the first week or two of the following monthOnce updates are received the bureaus,
they control the timeline for the information to become visible through their systemsIn your case, the loan was paid off in April, so the bureau updates would have been sent in early May
Please feel free to contact us if you have additional questionsWe can be contacted by phone at 1-866-615-or via email at [email protected]
Prosper Client Services

Dear ***, We are sorry to hear about your recent experienceA senior agent will be reaching out to you shortly to address your concernsHave a pleasant day

Initial Business Response /* (1000, 5, 2015/12/30) */
Hi ***,
An email was sent by our Investor Support Team earlier today regarding your concernsSince it contains data pertaining to your individual account we have decided not to post it herePlease let us know if you need anything further
by emailing ***@prosper.comWe thank you for being a valued member
Regards,
*** ***-***
Customer Experience Manager
Prosper Marketplace, Inc

Hello ***-
If there are any further questions or concerns about our response, we are happy to chat! We can be reached by phone at 866-615-6319, or by email at [email protected].
Thanks, and happy holidays!
Prosper Client Services

Complaint:***I am rejecting this response because: I paid off lots of things that month and NOBODY else has a problem taking it off my credit except for y'allNot to mention your customer service refuses to answer. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Tracy***

Initial Business Response /* (1000, 8, 2015/11/04) */
We apologize for the inconvenienceWe were able to locate the file and remove it from the listPlease note, you may receive one or more letters in transitThank you,

Dear ***, Your current interest rate is 22.48% and this interest accrues on your balance dailyThis interest rate is based on what you as a customer qualify for based on your credit profile, the current marketplace profile for borrowers like you and our experience with borrowers of
similar credit profileThe reason your APR is 26.32% is because it already accounts for the $*** origination fee that was already taken off the top of the loan and your current daily interest accrual rate of 22.48%Please note, these terms were sent to you on January 21, *** prior to the issuance of the loan and had to be agreed to prior to issuance of the loanAs a result, we are unable to change your interest rate at this timeAttached is a copy of a few of the terms, please feel free to view it for further information. Kindly let us know if you have any additional questions or concerns
Prosper Client Services

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 8, 2016/01/25) */
Hi ***,
We apologize for the negative experience with receiving a marketing letter and being deniedThe offer is considered "pre-approved", meaning we check your Experian credit score upon submission of your applicationTo confirm, this
does not impact your credit score and is not visible to any other entity you authorize to view your credit score
We have removed your information from our databasePlease note, you may receive one or more offer letters in transit in the interimWe hope this satisfies your request
Regards,
*** ***-***
Customer Experience Manager
Prosper Marketplace, Inc
Initial Consumer Rebuttal /* (2000, 10, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am good with this responseI still do not underestand why the company doesn't have a way to remove your information after the first denial

Dear Nancy,Thank you for reaching out to usAt this time, Prosper is no longer the owner of your loan, and is no longer making efforts to collect on the aforementioned accountIf you have additional questions, please contact Velocity Investments LLC at *** or by email
at***Prosper is required to report accurate information to the credit bureaus and cannot remove the loan from your credit report.Sincerely,Prosper Client Services

Initial Business Response /* (1000, 5, 2015/08/17) */
Thank you for reaching outWe have been attempting to contact you by the phone numbers provided in your account and have been unsuccessfulA senior agent has left several messages and will be glad to assist you further
We thank you for
being a valued member of the Prosper Community
Initial Consumer Rebuttal /* (3000, 7, 2015/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This again is just another attempt try to take the blame of of themOne of the supervisors has called in the past before this complaint and left a message to call her back on a phone number that does not workI have called in a number of times asking to speak with her and she is always "busy" and they say that they can helpI explain the situation to them and then they get me to their manager who I believes works for the lady (main supervisor) that called me and denies any issue and then states that the main supervisor is going to say the same thing and that she will not over ride themI want all communications to be in writing through this complain so that it can be documented
Final Business Response /* (4000, 9, 2015/08/28) */
Thank you for your responseOur senior agent has provided their direct contact information to your email address for further resolutionPlease reach out to her directly for this issue
Final Consumer Response /* (4200, 11, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again the company is doing whatever they can do not to resolve the issueI have instructed that all communication to be in writing through this complaint so that it can be documentedThe number that I have received in the past was not a good number to reach anyoneanything that this company states on the phone the company will deny and that is the reason I will only communicate through writingThis company has yet to make one attempt to resolve the issue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear ***,
Thank you for following up with us regarding this issueOne of our team members has attempted to contact you via the phone number you provided in this complaintPlease respond by calling the phone number provided in the voicemails left for youYour response will assist us in resolving the matter as quickly as possible
Prosper Client Services

Dear Christopher,
Thank you for reaching out to us regarding your concernThe delivery of your payments may have been delayed due to the payment transit methodProsper processes payments sent via US mail upon receipt, provided the check includes the customer name and correct loan number.
We regret if you were inconvenienced by this issue
You did not receive collections calls as Prosper restricted calls to the phone number on your account when you requested no further callsDetailed information regarding your loan is available in your online account.
If you have further questions, please email us from an email address on file at *** or call us at * *** ***
Sincerely,
Prosper Client Services

Complaint: ***I am rejecting this response because: It's unclear what the refund amount isI haven't received the refund yet and would like clarification on the total amount being refunded before closing my concern.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
All credit reports show Prosper Marketplace as the ownerThere is no record of Velocity Investments on any credit reportI have time stamped credit reports showing such
Sincerely,Nancy ***

Initial Business Response /* (1000, 5, 2015/08/26) */
Thank you for reaching out to usWe apologize for the difficulties you experienced in making your loan paymentWe strive for each customer to have an excellent experience and appreciate you being a valued member of the Prosper CommunityA
senior agent has been assigned to your case and will be reaching out to you soon by phone to better assist you with this matterPlease don't hesitate to reach out to us if you have any questions or concernsWe value your business and thank you for choosing Prosper for your personal loan needs
Thank you,
Initial Consumer Rebuttal /* (3000, 7, 2015/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No contact from the Senior Agent as promised
Final Business Response /* (4000, 9, 2015/08/31) */
We apologize for any inconvenienceAn email was sent on August 28th detailing the action and resolution of your issueLet us know if you did not receive this message at ***@prosper.comThank you