Gift Services, Inc

I am truly sorry that we were unable to reach a more suitable solution I can see that this has been a very upsetting experience and I have issued that refund to your card You can expect to see this within 3-banking days

Complaint: ***I am rejecting this response because:
This will acknowledge the correspondence from MsM***, Customer Loyalty Manager for Gift TreeI feel that this matter is still unresolved for the following reasons
I called Gift Tree and requested a full refund on February 29, The package was delivered to Gift Tree on March 1, If I were to believe MsM***, I would have a refund available in my bank, at the latest by today March 8,
She advises that I continue to call Gift Tree to resolve this matterI have been doing that but my attempts have been unsuccessfulIt is clear that Gift Tree’s attempt to be sympathetic and sincere is weak and at best, minisculeI do not believe that the refund has been processedI await Revdex.com to take action to make sure that Gift Tree provides my bank with the full fundsAt this point anything that Gift Tree produces, be it gifts, baskets, credit documentation, receipts, is definitively spurious
Additionally, I have been spending days trying to delete my account off of the Gift Tree website but unsuccessfullyGift Tree is holding captive my identification and payment information so that I cannot delete itEvery time I try to submit a deletion it requests that I re-enter my password with no action takenThe matter is getting worse and worsePlease help me
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: the account was automatically created without my consentI appreciate them taking the extra steps of removing my phone number and email , however, my address will still be on thereI know they have the technology to remove my personal information as this is my right to choose what information is on file with whom and what isn'tThe explanation of the necessity of having my information doesn't make any sense as to why it can't be deletedI get it may be convenient for some that are going to do business in the futureIf there was some law that you have to keep personal information on someone that places a order to prevent any fraudulent activity - is falseThis is a company policy and not anything to do with legal reasonsOtherwise, other businesses would have to do this too and not be able to do guest check out. That being said - account was created automatically for me - NOT BY ME - so you can just as easily remove itYou just choose not tooThe item I ordered as been deliveredPayment was deducted on my cardThere is no reason you have to keep an account for me.
Sincerely,
*** ***

I'm truly sorry for the issues with your delivery. This is never how we would want someone to feel when sending a beautiful bouquet! I've looked into what happened
and found that our florist took liberties in substituting spray roses for the larger size, and this directly took from the fullness of the lovely bouquet you picked out. While the value was there, this most certainly is not the correct item and I'm sorry that this affected you both during such a special time. At this time, I do see the refund was processed as requested for the full amount, and you can expect to see this credit in your account within the next 3-banking days. Please do not hesitate to reach out with any further questions or concerns.

Dear ***,
I see that this has been a headache of a situation and can absolutely appreciate your frustrations with the shipment I will be happy to honor this request for a refund at this time due to the ongoing issues This has been issued back to your account and you can anticipate
receiving the refund within 3-banking days
You had mentioned a few concerns that I would like to address as well Regarding keeping you updated on the order status, I do see that a tracking number was sent to you on the date of shipment 12/19/to keep you up to date with your delivery We had refunded the express fee to you due to the failure to meet this commitment This is never our intention and I am truly sorry that your gift was delayed
Please do not return this gift We are unable to accept returns on food items as these are perishable and not able to be reused We hope you enjoy the gift!
Don't hesitate to reach me back with any questions or concerns
Best Regards,
Sara Marlo

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***However, it took me having to reach out to the Revdex.com in order to even be offered my 50% refundI am not at all satisfied with the business & their lack of communication with customersThis could have been offered to me when I called, & it wasn'tI could have also been informed that the flowers would be substituted for others before they were delivered & completely changed the look of the arrangement. Sincerely, *** ***

We appreciate you shopping with us, and giving us your businessI see this experience was not as pleasant as we had hoped, and I wanted to personally apologize for failing you with these special deliveriesI do see the full refund was processed as requested, and I know it’s not at all about the
money, but more the sentiment and the thought behind the giftsI can not apologize enough for the disappointment and frustration we caused you with this orderWe hope you would be willing to give us another chance to show you we are better than thisAs a token of our appreciation, I am sending over a $gift card for you to use on your next purchase with usIt does not expire, so there is no rush to use it This of course, is in addition to that full refund which will be seen in your account within 3-banking days of the date processed.Best Regards,Sara M***

Dear Ms***,
I can certainly appreciate your concern for a delayed delivery, especially when you intended to have this gift ordered for ChristmasUnfortunately with any FedEx deliveries shipped with standard "Ground" shipping, they do not guarantee their delivery datesAs stated both
on our website upon ordering and on the receipt you received via email, it is a delivery date estimateWe make every attempt to get it done on the day requested, however with the increased volume of gifts and packages sent, this was delayed, and delivered on the 26th instead of the 24th as intendedAs per the tracking, I do show it was shipped on time, (12/22) and it experienced a delay in transitUnfortunately this does not quantify a full refund as this was shipped with standard shipping, which as stated above, is not part of our shipping that guarantees delivery datesI see there has been some communication between you and our Customer Service team regarding this issue already, and as a courtesy we are issuing a one time refund of your service charge of $12.95.
Typically per company policy with any and all perishable gifts we do not refund, as we cannot reuse them once we receive it backHowever as this experience has not been what you had anticipated, our customer service team has extended a one time offer for you to have the gift returned to us in the same condition it was received for a one time full refundWe will simply need the recipient to return the gift to us and we can process the refund
Ashley M***
GiftTree.com

Hello *** **, My name is Ashley and I am the Customer Loyalty Manager here at GiftTreePlease allow me a few moments of your time to express my sincerest apologies for the way this was handled, and the poor manner in which you were treatedPlease know there is no excuse for this, and I am
personally addressing this with our team so it does not happen again to other customersI am so sorry to hear this is the view you have of us now, however I can see why you would feel uneasy about placing another order with usYou placed your trust in us to create and deliver an arrangement and we dropped the ball and continued to fumble through the process and did not settle well in the endThis is in no way common practice for us, and I assure you it will not happen again, should you choose to give us another chance.There was severe miscommunication on our end, and this should not have been re-charged to your card as we did explain this was to be a complimentary gift due to the difficulties and delays we put you throughIn no means did we mean to put you through more hassle and the need to file a formal complaintI have gone ahead and processed a full refund for you in the amount of $as you originally paidI will be sending you an updated/cancelled receipt showing the funds have been refundedPlease allow 3-business days for this final refund to process depending on the processing time of you banking institutionThis is not common for us, and we always want to ensure our customers are fully aware of what they will and will not be paying forI hope this does not deter you from giving us another opportunity, however if we have completely broken the trust you have placed in us, I understand and wish you the best in finding an alternate gifting company to fulfill your needs. If there is anything I can help you with going forward, please feel free to reach out to me directly at ***@giftree.com and I would be happy to help. Best,Ashley

Hello ***, I am so sorry to hear that this entire ordering experience was not only unsuccessful for you, but also frustrating as we let you and your father downBirthdays are special occasions, and when we cannot be with those we love on those days, it makes it hardBy helping customers to
send gifts we attempt to help bridge that gapI sincerely apologize that we were unable to fulfill this order for youWe do have designers nationwide that we work with, and after contacting those in his area, we found that unfortunately it was outside of their delivery area, and we were not able to have that gift sent thereThis is something we are working to correct on the front end before anyone actually purchases a gift so that they can be assured that there are designers available to make deliveriesI do show that your full refund was processed for you and should have received that at this pointShould you need a new copy of your receipt reflecting that refund, please feel free to email us at [email protected]. Ashley

Dear Mr***,
I can certainly appreciate how frustrating this has been to receive countless emails after you have adamantly advised you no longer wish to receive communication from our companyI do apologize that this has continued to happen after selecting the unsubscribe optionI have
checked your account again to confirm, and you are not subscribed to any of our emails or catalogThe phone # and email you provided here, shows that you have placed one order with usUnless there was another name or email address/phone # used to order with us, you have been fully taken off our listsI do know that after the initial unsubscribe there might have been or more emails sent before that went into effect, however it sounds as though there were quite a few more than that, for which I do sincerely apologize.
At this time I am not able to refund any funds used to purchase this gift, as there was nothing wrong with the gift itselfI see that this gift was delivered successfully, and I do hope that it was enjoyed by your recipientShould there be anything else I can help you with, please feel free to reach out to me directly at [email protected].
Thank you, Ashley

Complaint: ***
I am rejecting this response because: they did not give me the option to pick a substitute bouquet as you can see in their email attachment I didn't get the email until Friday evening and the customer service rep I spoke to reassured me that due to the inconvenience the bouquet would be upgraded I was also told by the rep times out of the designer's choice is better than the original selection Again I was mislead I do not want any store credit which I expressed over the phone when I called to voice my complaint about the awful bouquet As I stated previously, I will never spend my money on this poor florist service againYour store credit offer will never rectify this issueNor is your service 100% satisfaction guaranteed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I will be waiting for a solution
Sincerely,
*** ***

Thank you for speaking with me today I am truly sorry that the wrong item was received, and that a resolution was not immediately available This is the kind of feedback I do not take lightly and I appreciate you bringing this experience forward As discussed, I have emailed over
a copy of the refund being processed as well as a gift card towards any future order We let you down, and as a consumer myself, I know that a refund just does not make the poor experience any better I do hope you have a nice Easter weekend! Thank you again

I can certainly appreciate your frustration regarding this delivery, I was able to view the basket received and agree that the amount of gourmet goods left something to be desired, and I know I would be upset as well in your shoes Because the basket is not available to be returned for a full
refund, I will be happy to reimburse you 50% of the original purchase price due to the lack of variety of these gourmet foods provided This is a total of $which you will see in your account within 3-banking days
In regards to the quality of the champagne that was included, I do see that a bottle of Gloria Ferrer Sonoma Brut was included with this gift While this Brut is not created in the Champagne region, it is fermented with the same method of champagne and the expected value to be included in this basket
We do not include brands for these types of gifts on our site as the specific container and items included will be different from what is pictured due to local availability and designer's choice, which is shown on the Item Page prior to adding this basket to your shopping cart
We do have many baskets containing Veuve Cliquot as you had mentioned and we would love to make a memorable occasion in the future I am still sending that store credit to you via a separate email that can be used at any time Thank you and have a wonderful rest of your week!

Hello ***, Please allow me first to express my sincerest apologies for the disappointment this gifting experience has brought youPlease know we are better than this, and I completely understand if we have hurt you too bad to continue, although we certainly hope later down the road we can
attempt to mend this relationshipI do see where you had been in contact with our customer service department and also sent in a picture of the arrangement that was receivedWe certainly appreciate that, as it does help us to continue to grow and hopefully avoid experiencing the same problems with our future customersI do see the particular vase for the arrangement was unavailable, and we contacted you as soon as we found out that our designers in the delivery area did not have this on hand to exactly fulfill this orderAs the occasion was for a birthday, we did make a substitution regarding the vase and asked our designer to use a clear glass one instead so we did not delay the gift itself.In order to transport safely, our designers typically put the vases into cardboard boxes to help with stability and to avoid damage to the vase or flowers during the delivery processI certainly appreciate your concern when this was not done exactly to what you had seen online, and I apologize again for the frustration this caused. In regards to the reviews we post, we do receive hundreds each week and unfortunately cannot post each one that comes throughWe appreciate your feedback and will take this into consideration when posting what our customers have to say
I see we have since processed a refund for the delivery charge of $and sent a $gift card for a future order, should you choose to give us another opportunityWe do appreciate your business and if you are no longer interested in using our company for gifts, we do understand, and wish you the best in finding someone who will better accommodate your needs.
Ashley

I located this image on google image search from an article posted in We will not be refunding this purchase for this customer and regret that this customer is being dishonest about the situation Here is a link to the blog mentioned above.***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I can certainly appreciate your frustration regarding this delivery, I was able to view the basket received and agree that the amount of gourmet goods left something to be desired, and I know I would be upset as well in your shoes Because the basket is not available to be returned for a full
refund, I will be happy to reimburse you 50% of the original purchase price due to the lack of variety of these gourmet foods provided This is a total of $which you will see in your account within 3-banking days
In regards to the quality of the champagne that was included, I do see that a bottle of Gloria Ferrer Sonoma Brut was included with this gift While this Brut is not created in the Champagne region, it is fermented with the same method of champagne and the expected value to be included in this basket
We do not include brands for these types of gifts on our site as the specific container and items included will be different from what is pictured due to local availability and designer's choice, which is shown on the Item Page prior to adding this basket to your shopping cart
We do have many baskets containing Veuve Cliquot as you had mentioned and we would love to make a memorable occasion in the future I am still sending that store credit to you via a separate email that can be used at any time Thank you and have a wonderful rest of your week!

First and foremost, I'm truly sorry that your order had to be canceled. We greatly apologize for being unable to fulfill this on the special day for you and your loved one. In addition to the full refund that was issued, I've sent a separate email with a store credit so that we can show
you the quality experience in the future that you deserveAt this time, your Mastercard on file has been credited in full and a receipt has been sent to your email address on file. You would typically see this within 3-banking days depending on your financial institution. Please note this may be a little delayed due to the weekend and holiday on Monday. In regards to the website not pulling up, I would recommend clearing any cookies from the browser before visiting https://www.***.com/ again. We do have a verified and secured site and I've confirmed with our tech team that we have not experienced any outages. We are truly sorry again, and appreciate the feedback provided to continue to improve our services to our valued customers.