Gift Services, Inc

Complaint: ***
I found the link between Gift Services and Austin Florists here:? https://www.austinflorists.com/about-us/
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for speaking with me today? I am truly sorry that the wrong item was received, and that a resolution was not immediately available? This is the kind of feedback I do not take lightly and I appreciate you bringing this experience forward? As discussed, I have emailed over
a copy of the refund being processed as well as a gift card towards any future order? We let you down, and as a consumer myself, I know that a refund just does not make the poor experience any better? I do hope you have a nice Easter weekend! ? Thank you again.?

Dear Mr***,?
I have read through your complaint and have looked at your order, and I certainly understand why there has been so much frustration surrounding this entire experienceI am so sorry to hear this has been a hassle for you and the recipient both, and has subsequently caused so
much painPlease know this is never our intention and I do apologize for thisAt this time I see the refund has been processed as requested due to the non delivery (and return) of this giftThe full amount has been returned to your card and that was processed March 7th, Typically the funds will be available again in 3-business days -depending on the processing time of your bank or credit card companyIf you would like I would be happy to have a receipt advising of the refund sent to your email we have on filePlease contact our Customer Service team at [email protected] if you need that information provided to you again.?
I completely understand and respect your desire to search elsewhere for your future gifting needs as we dropped the ball with this order and were not able to provide the quality and services we strive forIf there is anything else we can help you with going forward please let us knowWe appreciate you reaching out to have this resolved, and wish you well going forward.?
Ashley M***Customer Loyalty Manager

Dear ***,
I see that this has been a headache of a situation and can absolutely appreciate your frustrations with the shipment? I will be happy to honor this request for a refund at this time due to the ongoing issues? This has been issued back to your account and you can anticipate
receiving the refund within 3-banking days
You had mentioned a few concerns that I would like to address as well? Regarding keeping you updated on the order status, I do see that a tracking number was sent to you on the date of shipment 12/19/to keep you up to date with your delivery? We had refunded the express fee to you due to the failure to meet this commitment? This is never our intention and I am truly sorry that your gift was delayed
Please do not return this gift? We are unable to accept returns on food items as these are perishable and not able to be reused? We hope you enjoy the gift!
Don't hesitate to reach me back with any questions or concerns
Best Regards,
Sara Marlo

Hello ***,? I can certainly appreciate and understand your desire for your information to be deleted after your account was created and the order placedWhen our customers place an order with us, it does automatically create an account, so we have a way to link the customer to their
informationTypically we use this for quick access should you call in with questions, concerns, or plan to place a future purchase with us, it will allow us to help you quickerAs previously discussed when you reached out to our Customer Service team, we do keep our customer's information on file for a variety of reasonsVarying from quick access for future purchases, to security and liability purposes with bank cards and accountsI do want to assure you that we do not sell any of our customer data, and do keep this secureI completely understand your desire to have this account deleted, however that is something I cannot do at this timeI am happy to clear out your phone # and adjust your email address to an invalid one, however that is the most I can do at this timeI will also ensure you are unsubscribed from any future mailings either email or mailed catalogs, as it sounds like you no longer wish to receive any contact from usShould you have questions beyond this, please let me know at [email protected] am happy to assist with anything else I can going forward.? Best,? Ashley M***

Thank you so much for speaking with me today? I am truly sorry for the lack of quality provided with your delivery, as well as the lack of follow up in the non delivery? As discussed, I have refunded this in full to your card on file and you can expect to see that within 3-banking
days? I have also sent that store credit via a separate email? Please do not hesitate to reach me back directly if I can be of any assistance.?

Thank you for the clarification!? I apologize for my misunderstanding.? I have extended a gift card to Mr Cummings as a token of customer service and apologies for the frustrations.? This does make sense after reviewing the chat and while we service Austin, TX, we offer nationwide deliveries as well and due to local market prices, some items and price ranges may not be available.? The website will outline this when a zip code is entered for a delivery area.? ? Please see the updated attachment and link to our disclaimer where this is outlined.? https://www.austinflorists.com/help/?

I'm truly sorry that you are still receiving this correspondence.? This is definitely upsetting and we greatly value your request to privacy.? I have forwarded your request to our director of Marketing to confirm all information is revoked and removed.? ? Best Regards,Sara?

I would like to them to address their guaranteed delivery issues

From: *** ***-*** [mailto:***@yahoo.com.au]? Sent: Thursday, November 24, 1:AMTo: Complaints Subject: Complaint resolved ID ***.G'Day!Thank you for what I must say was the fastest and most efficient response and service I've had for
agesThe gift Tree has responded and the issue appears to be resolved! Keep up the good work!Cheers,*** ***-***

Hello Mr***,? I am so sorry to hear that this gift was not delivered successfully for youI did take a look into this order and it appears as though the driver did attempt delivery, however there was no one available to receive itDue to the perishable contents and the heat in the
Lakewood area, they did not feel it would be safe to leave itAs we were unsuccessful in delivering this, the full refund has been processed for youPlease allow 3-business days for the funds to transfer back to your accountI am also going to email over an updated copy of your receipt reflecting this refundWe wish you the best in your future gifting, and hope you might consider us again so we can show you that we can deliver quality and timely gifts.? Ashley?

Complaint: ***
I am rejecting this response because:I will dispute with my bank.?
Sincerely,
*** ***

Dear Mr***,?
?
I have looked at your account and I do see the refund you have requested has been processed in the full amount of $This was processed on March 7th and does take 3-business days for the funds to transfer back to your bankI have provided you with a receipt of this refund to the email we have on file.?
At this time there is nothing else I am able to do in regards to the processing time of the refund as it is now up to your bank to finalize the transfer to your accountI would recommend contacting your financial institution directly and providing the receipt as record that the full refund has indeed been processed by GiftTree; and asking that the bank release the funds to you.?
Lastly, I wanted to let you know I have deactivated your account per your request.?
?
Ashley M***

Thank you very much for providing the picture and feedback on your orderI can definitely appreciate how disappointing this experience has been for you? No one knows your mother as well as you do, and I know you just wanted this day to be special for her.With your approval, we did make the
change to a Designer's Choice Bouquet, which leaves it to the florists expertise to put together a beautiful one of a kind arrangement? We would not make this change without speaking with you first? Regarding our 100% Satisfaction Guarantee, we are happy to replace any order that is not up to par or alternatively have the item returned for a full refund? I do see that your account has been credited already for that 20% off, so you will see that in your account within 3-banking days? I would be happy to also issue a full store credit for a future delivery on us if you would like to keep the bouquet? Please let me know how I can best resolve this for you!?

Dear Mr. [redacted], 
I can certainly appreciate how frustrating this has been to receive countless emails after you have adamantly advised you no longer wish to receive communication from our company. I do apologize that this has continued to happen after selecting the unsubscribe option. I have...

checked your account again to confirm, and you are not subscribed to any of our emails or catalog. The phone # and email you provided here, shows that you have placed one order with us. Unless there was another name or email address/phone # used to order with us, you have been fully taken off our lists. I do know that after the initial unsubscribe there might have been 1 or 2 more emails sent before that went into effect, however it sounds as though there were quite a few more than that, for which I do sincerely apologize. 
At this time I am not able to refund any funds used to purchase this gift, as there was nothing wrong with the gift itself. I see that this gift was delivered successfully, and I do hope that it was enjoyed by your recipient. Should there be anything else I can help you with, please feel free to reach out to me directly at [email protected]. 
Thank you, Ashley

First and foremost, I'm truly sorry that your order had to be canceled.  We greatly apologize for being unable to fulfill this on the special day for you and your loved one.  In addition to the full refund that was issued, I've sent a separate email with a store credit so that we can show...

you the quality experience in the future that you deserve. At this time, your Mastercard on file has been credited in full and a receipt has been sent to your email address on file.  You would typically see this within 3-5 banking days depending on your financial institution.  Please note this may be a little delayed due to the weekend and holiday on Monday.  In regards to the website not pulling up, I would recommend clearing any cookies from the browser before visiting https://www.[redacted].com/ again.  We do have a verified and secured site and I've confirmed with our tech team that we have not experienced any outages.  We are truly sorry again, and appreciate the feedback provided to continue to improve our services to our valued customers.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you so much for speaking with me today.  I am truly sorry for the lack of quality provided with your delivery, as well as the lack of follow up in the non delivery.  As discussed, I have refunded this in full to your card on file and you can expect to see that within 3-5 banking...

days.  I have also sent that store credit via a separate email.  Please do not hesitate to reach me back directly if I can be of any assistance.

Dear Mr. [redacted], 
I have read through your complaint and have looked at your order, and I certainly understand why there has been so much frustration surrounding this entire experience. I am so sorry to hear this has been a hassle for you and the recipient both, and has subsequently caused so...

much pain. Please know this is never our intention and I do apologize for this. At this time I see the refund has been processed as requested due to the non delivery (and return) of this gift. The full amount has been returned to your card and that was processed March 7th, 2016. Typically the funds will be available again in 3-5 business days -depending on the processing time of your bank or credit card company. If you would like I would be happy to have a receipt advising of the refund sent to your email we have on file. Please contact our Customer Service team at [email protected] if you need that information provided to you again. 
I completely understand and respect your desire to search elsewhere for your future gifting needs as we dropped the ball with this order and were not able to provide the quality and services we strive for. If there is anything else we can help you with going forward please let us know. We appreciate you reaching out to have this resolved, and wish you well going forward. 
Ashley M[redacted]Customer Loyalty Manager