Gift Services, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I’m very sorry that your gift is arriving later than
anticipated! This is absolutely not how we would want anyones gifting experience to go At the end of the day, we’re here to make each occasion a special one, so it saddens me deeply when I hear that is not the case for your Mother You definitely should have received a confirmation email, as well as a tracking notification when this gift left our location. We outline the estimated delivery dates throughout the ordering process, and again on that order confirmation, so I’m having our tech team look into this to see why that wouldn’t have been received While ground shipping is truly an estimated date, customer service is responsible to provide solutions I have processed your refund for the full amount back to your credit card on file. I'm very sorry again that this did not work out. You will see that refund in your account within 3-banking days, and a new receipt has been sent to the email address on file.

Complaint: ***
I am rejecting this response because: I received poor bouquet flowers and attached it abovePlease refund or I will charge back which will cause the company more moneyAlso, I ask that the customer service refrains from calling me or my grandmother at home as it is disturbing and I work at a hospital as wellPlease e-mail.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Your response is disappointing and unacceptableI am steadfast in my belief that the company should compensate me for the time and frustration that this situation has cost meI am compiling all of the emails and the chat transcripts for my attorney and his office will be filing all the appropriate complaints to regulatory agencies and for consumer protection organizationsWe will also explore the feasibility of litigation
Sincerely,*** ***

Hello, When Ms*** placed this order via our website, there were some red flags that were brought to our attention in her order In an attempt to provide the utmost security for ourselves as well as our customers, we currently use several monitoring guidelines as well as an outside
scoring company to help us ensure the safeguarding of personal informationDue to the red flags this order posed, our accounting department declined the orderUnfortunately at this time I do not have specific details as to why the order was cancelled, simply that it was refusedJust as any other business has the right to refuse service, we chose to err on the side of caution and decline this orderWe sincerely hope Ms*** is able to move forward with an alternate gifting company that better suits her needs Thank you, Ashley

Per the previous message, I left a voicemail for the recipient on April 10th and have not received a call back to gather feedback on the delivery experience I have been in contact with our driver regarding the concerns and we would only knock loudly on a door in the event there is a higher level of background noise going on in the home or apartment where the delivery is taking place A $refund was issued back to this customer's account on April 9th and we consider this matter closed.

Dear ***,
Thank you for taking the time to reach out with your feedback on your recent experienceI can see that this has been upsetting and can absolutely appreciate your frustration, I know I would be upset as well if this were for my motherI do see that offers to replace the bouquet or
refund 50% were offered previouslyI am truly sorry that we were unable to reach a mutual decision on rectifying this for you
I understand your concerns were not about the money, however, I do not see another way to make this right per the previous offersI have issued a full refund back to your account
Please do not hesitate to reach me with any questions or concerns
Best Regards,
*** ***

Hello ***, I am so sorry to hear that this entire ordering experience was not only unsuccessful for you, but also frustrating as we let you and your father downBirthdays are special occasions, and when we cannot be with those we love on those days, it makes it hardBy helping customers to
send gifts we attempt to help bridge that gapI sincerely apologize that we were unable to fulfill this order for youWe do have designers nationwide that we work with, and after contacting those in his area, we found that unfortunately it was outside of their delivery area, and we were not able to have that gift sent thereThis is something we are working to correct on the front end before anyone actually purchases a gift so that they can be assured that there are designers available to make deliveriesI do show that your full refund was processed for you and should have received that at this pointShould you need a new copy of your receipt reflecting that refund, please feel free to email us at [email protected]. Ashley

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Ms***,
I first wanted to apologize for the disappointment that was caused during this ordering experienceWe always strive to send the best gifts and bring the 'wow' factor our customers seek when ordering with usIt sounds as though that did not happen here, and I am so
sorry to hear thatI see you have previously contacted our customer service team as well as sent a picture of what was delivered to your recipientWe appreciate that feedback, and I do want to work with you to make this rightIn regards to the substitutions in the arrangement, there are times that a particular flower is not available to our designer so we do ask that when that happens they use something similar and of equal or greater value, to recreate the advertised arrangementAs previously discussed the button spray mums were not in season and unfortunately our designer did not have access to them, which is why they were substituted. When previously discussed, we provided options to pick up the arrangement and either redeliver a new bouquet, or to process the refund that was requestedAs both of those were declined, we did not do either. I do understand your frustration and desire for a refund on this arrangement, however I am not able to do that for you at this timeI can however process a 50% refund as the flowers were received and not able to be picked back upI will send over the refund for you now, as well as an updated receipt reflecting this charge back to your card we have on file. Best,
Ashley

Complaint: ***
I am rejecting this response because: I received poor bouquet flowers and attached it abovePlease refund or I will charge back which will cause the company more moneyAlso, I ask that the customer service refrains from calling me or my grandmother at home as it is disturbing and I work at a hospital as wellPlease e-mail.
Sincerely,
*** ***

Dear Ms***,
I see this experience has not been as pleasant as we had hoped, and we do value each and every one of our customersWe strive to provide everyone with the best experience and gifts we have to offerI appreciate you speaking with our customer service team already and
sending in the picture of the basket that was deliveredAs we do work with a national network of designers - for this type of gift we cannot guarantee the baskets will arrive looking identical to what is shownInstead we ask to have them filled with similar products that are available in the area of delivery. At this time although we feel this gift was processed as requested and the basket of goodies was filled to value, we do appreciate your choosing GiftTree and we will honor this refund on a one time basisI will process the refund (in full) myself and you will receive an email with a receipt showing thisPlease allow 3-business days for the funds to transfer back to your account per your bank/credit cards' processing timeAshley

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you so much for the time spent on this issue and for contacting the businessI appreciate your efforts and I'm happy with the outcome...the formal apology and understanding.Sincerely, *** ***

Hello Ms***,
I can see that you have contacted our Customer Service department in regards to this complaint, and have requested the funds be returned to you as we were not able to fulfill the order as requestedThe refund of $has been processed already, and unfortunately
we cannot do anything furtherThis was done on January 11th, I see you were concerned this would not issue to the current credit card #, as your banking institution has given you a new card for the yearHowever when we process a refund of any kind, it will apply to the account the card # is associated with, which means it should still be applied to youAt this time I would recommend speaking with your bank or credit card company as the refund was processed on our end already and there is nothing further I can do in regards to adjusting the card #I would be happy to email a copy of the receipt over for you so you can provide that to the bank/card company when seeking the funds from themPlease also be aware the refund may state GiftServices rather than Chicago Flower Source on your statement.
Thank you,
Ashley M***
GiftServices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I am truly sorry that we were unable to reach a more suitable solution? I can see that this has been a very upsetting experience and I have issued that refund to your card? You can expect to see this within 3-banking days?

Good afternoon!? I can appreciate your concern regarding the Best Value Bouquet.? The additional fee you are referencing is our service fee, which is retained for any delivery as outlined in our FAQ section and this arrangement is available at $19.95.? ? While we do have
promotional codes available, there are select items that are already at such great prices, we simply cannot discount them any further If there is anything else we can help you out with, please feel free to contact us!

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

Complaint: ***I am rejecting this response because:
This will acknowledge the correspondence from MsM***, Customer Loyalty Manager for Gift TreeI feel that this matter is still unresolved for the following reasons
I called Gift Tree and requested a full refund on February 29, The package was delivered to Gift Tree on March 1, If I were to believe MsM***, I would have a refund available in my bank, at the latest by today March 8,
She advises that I continue to call Gift Tree to resolve this matterI have been doing that but my attempts have been unsuccessfulIt is clear that Gift Tree’s attempt to be sympathetic and sincere is weak and at best, minisculeI do not believe that the refund has been processedI await Revdex.com to take action to make sure that Gift Tree provides my bank with the full fundsAt this point anything that Gift Tree produces, be it gifts, baskets, credit documentation, receipts, is definitively spurious
Additionally, I have been spending days trying to delete my account off of the Gift Tree website but unsuccessfullyGift Tree is holding captive my identification and payment information so that I cannot delete itEvery time I try to submit a deletion it requests that I re-enter my password with no action takenThe matter is getting worse and worsePlease help me
?
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I was told they were going to resend a similar package over week ago and they will chose expedite shipping but nothing has arrived
Sincerely,*** ***