Gift Services, Inc

Hello Ms. [redacted], I can appreciate your disappointment when this gift was unable to be delivered as originally intended. After contacting all of the designers in our network we found they did not carry helium, and thus could not...

fulfill this order. As soon as found out we were unable to deliver, we contacted you to advise how to proceed. This has been refunded in full as requested. I have passed this complaint on to the rest of our management team, and we wish you the best in your future gifting endeavors. Best,GiftTree.com

We appreciate you shopping with us, and giving us your business. I see this experience was not as pleasant as we had hoped, and I wanted to personally apologize for the wrong item being received on what was meant to be a joyous occasion.  I have processed that refund back to your card, and...

I know it’s not really about the money, but more the sentiment and the thought behind the gift. I can not apologize enough for the disappointment and frustration we caused you with this order. We hope you would be willing to give us another chance to show you we are better than this. As a token of our appreciation, I am sending over a $20 gift card for you to use on your next purchase with us. It does not expire, so there is no rush to use it.Best Regards,Sara

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I spoke with this gentleman on the day of delivery as he was telling my representative over livechat that the flowers were not received and he would be issuing a chargeback.  We placed a quality call to the recipients phone line at the time of this complaint and spoke with her grandson at 12:35...

Pacific Time on 3/30/17.  This customer called in at the same time and on a recorded line, he let me know that she was going through a rough time medically and may not have realized they were received and thanked me for confirming the delivery of the flowers.  We were never notified of concerns about the bouquet.  I placed a phone call to [redacted] this morning when receiving this Revdex.com complaint to confirm his concerns and inquire for a picture of the bouquet.  He became irate and stated that we spoke with a caretaker, and not the grandson at the delivery address.  We very clearly confirmed who we were speaking with at the time of the quality call being placed.  If the customer would like to provide pictures of their concerns, we will be happy to take a look and work with him towards the resolution requested.

Thank you for reaching out with this feedback.  We do take a complaint regarding one of our floral partners drivers very seriously and I will personally be reaching out to the recipient and delivery driver on Monday to collect statements on what happened before we proceed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I would like to them to address their guaranteed delivery issues.

Revdex.com:[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I located this image on google image search from an article posted in 2014.  We will not be refunding this purchase for this customer and regret that this customer is being dishonest about the situation.  Here is a link to the blog mentioned above.[redacted]

Dear Ms. [redacted], 
I can certainly appreciate your concern for a delayed delivery, especially when you intended to have this gift ordered for Christmas. Unfortunately with any FedEx deliveries shipped with standard "Ground" shipping, they do not guarantee their delivery dates. As stated both...

on our website upon ordering and on the receipt you received via email, it is a delivery date estimate. We make every attempt to get it done on the day requested, however with the increased volume of gifts and packages sent, this was delayed, and delivered on the 26th instead of the 24th as intended. As per the tracking, I do show it was shipped on time, (12/22) and it experienced a delay in transit. Unfortunately this does not quantify a full refund as this was shipped with standard shipping, which as stated above, is not part of our shipping that guarantees delivery dates. I see there has been some communication between you and our Customer Service team regarding this issue already, and as a courtesy we are issuing a one time refund of your service charge of $12.95. 
Typically per company policy with any and all perishable gifts we do not refund, as we cannot reuse them once we receive it back. However as this experience has not been what you had anticipated, our customer service team has extended a one time offer for you to have the gift returned to us in the same condition it was received for a one time full refund. We will simply need the recipient to return the gift to  us and we can process the refund.
Ashley M[redacted]
GiftTree.com

Complaint: [redacted]I am rejecting this response because:
 
Your response is disappointing and unacceptable. I am steadfast in my belief that the company should compensate me for the time and frustration that this situation has cost me. I am compiling all of the emails and the chat transcripts for my attorney and his office will be filing all the appropriate complaints to regulatory agencies and for consumer protection organizations. We will also explore the feasibility of litigation.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello Mr. [redacted], I am so sorry to hear that this gift was not delivered successfully for you. I did take a look into this order and it appears as though the driver did attempt delivery, however there was no one available to receive it. Due to the perishable contents and the heat in the...

Lakewood area, they did not feel it would be safe to leave it. As we were unsuccessful in delivering this, the full refund has been processed for you. Please allow 3-5 business days for the funds to transfer back to your account. I am also going to email over an updated copy of your receipt reflecting this refund. We wish you the best in your future gifting, and hope you might consider us again so we can show you that we can deliver quality and timely gifts. Ashley

Complaint: [redacted]I am rejecting this response because:
I was told they were going to resend a similar package over week ago and they will chose expedite shipping but nothing has arrived.
Sincerely,[redacted]

Per the previous message, I left a voicemail for the recipient on April 10th and have not received a call back to gather feedback on the delivery experience.  I have been in contact with our driver regarding the concerns and we would only knock loudly on a door in the event there is a higher level of background noise going on in the home or apartment where the delivery is taking place.  A $50 refund was issued back to this customer's account on April 9th and we consider this matter closed.

Hello Ms. [redacted], 
I first want to express my sympathies for the loss of your friend. I have reviewed the notes on your account as well as this complaint, and I 100% agree with you that we dropped the ball here. This was in no way your fault, and I am so sorry to hear of the frustrating and...

disappointing outcome that this order and experience has become for you. Please know this is not common practice for us, and I hope we can show you that we are capable of delivering quality gifts, and on time. Typically when flowers or other gifts are sent to a bereaved family member for a funeral service we do request the name of the deceased, so we can ensure it is delivered to the correct service. I show that you placed this order a few days prior to the service, which should have given us plenty of time to make the necessary arrangements in order to have this properly delivered for you, and we failed you here. Words cannot express how deeply sorry I am that we could not fulfill our end of this, as I know that caused a lot more heartache and pain, and ultimately could have been avoided. As you requested, I would love to have a bouquet sent to a family member on your behalf. I would be happy to include a note of apology as well, advising that you did intend to have a very nice arrangement sent to the service, and we messed that up. If you would please provide me the name of the recipient and their address I would be able to get this set up for you to have delivered this week, once I have that information. Feel free to email me at [email protected] and I can get that set up for you. Ashley

Thank you very much for providing the picture and feedback on your order. I can definitely appreciate how disappointing this experience has been for you.  No one knows your mother as well as you do, and I know you just wanted this day to be special for her.With your approval, we did make the...

change to a Designer's Choice Bouquet, which leaves it to the florists expertise to put together a beautiful one of a kind arrangement.  We would not make this change without speaking with you first.  Regarding our 100% Satisfaction Guarantee, we are happy to replace any order that is not up to par or alternatively have the item returned for a full refund.  I do see that your account has been credited already for that 20% off, so you will see that in your account within 3-5 banking days.  I would be happy to also issue a full store credit for a future delivery on us if you would like to keep the bouquet.  Please let me know how I can best resolve this for you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT entirely satisfactory to me.  As it stands, however, I feel I have no choice but to drop this complaint.  There is absolutely no need to send me a gift certificate as I promise to never use this service again.  Furthermore, I will advise anyone interested in using them of my experience and urge them not to use Gift Tree for any service.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for the time spent on this issue and for contacting the business. I appreciate your efforts and I'm happy with the outcome...the formal apology and understanding.Sincerely, [redacted]

Hello Ms. [redacted], 
 
I can see that you have contacted our Customer Service department in regards to this complaint, and have requested the funds be returned to you as we were not able to fulfill the order as requested. The refund of $148.20 has been processed already, and unfortunately...

we cannot do anything further. This was done on January 11th, 2016. I see you were concerned this would not issue to the current credit card #, as your banking institution has given you a new card for the year. However when we process a refund of any kind, it will apply to the account the card # is associated with, which means it should still be applied to you. At this time I would recommend speaking with your bank or credit card company as the refund was processed on our end already and there is nothing further I can do in regards to adjusting the card #. I would be happy to email a copy of the receipt over for you so you can provide that to the bank/card company when seeking the funds from them. Please also be aware the refund may state GiftServices rather than Chicago Flower Source on your statement. 
 
Thank you, 
Ashley M[redacted]
GiftServices