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Reviews Giftcard Zen

Giftcard Zen Reviews (96)

Revdex.comN 12th StreetPhoenix, AZ [email protected] 20, 2015To Whom It May Concern,I would like to respond to complaint # [redacted] Mr [redacted] purchased a [redacted] card with us on February 25, Face value of the card was $80.00, he paid $ On March 2, Mr [redacted] contacted us to let us know his card did not workHe is absolutely correct that we should not have sold the card with lesser valueHe called and we informed him of our policy: we take full responsibility for this error and will refund the card as soon as we receive the card backWe sent postage to Mr [redacted] during the phone call, March at 4:03pm MST(See FAQ's)During our conversation with Mr [redacted] , he let us know his frustration and how he should be refunded immediately since it is our errorWe agreed with him (and have since changed this policy!) and refunded him on March 2, (see attachment)We have been in constant communication with [redacted] during this processAlthough we did issue the refund immediately, it sometimes takes a few days for banks to post the refund (see FAQ above)I have attached all correspondence with Mr [redacted] We have tried calling Mr [redacted] and he will not accept our calls, and responded to all emailsMany of these questions were answered in an email on March 3, (see attached).I am unsure how to further resolve this issueWe sincerely apologize for selling him a card that we clearly should not haveIn addition, we refunded him the ***e day we learned of the problem with the [redacted] gift card, sending him receipts to ensure this happened.If you have any further questions, please do not hesitate to contact me.Sincerely, [redacted] Director of Customer HappinessGiftcard Zen, Inc.###-###-#### [redacted] @giftcardzen.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don’t know why the businesses response was backdated to March when it’s now the 25th and the message was just sent.GiftCard Zen chose not to respond to my questions in their response, resolve their poor practices, and provide a refund with interest GiftCard Zen also is not being transparent and using words and phrases that aren’t true.Before I purchased the gift card it had a value of zero See attached accounting from the store GiftCard Zen -- rather than what they say that they do -- did not verify the amount on the card If they did, they would have seen that immediately after the card was purchased, it was used There was no lesser value as GiftCard Zen wrote, instead there was NO value It is worthless.Postage was not sent to me, a document for me to print at my own expense was emailed and I was asked to purchase an envelope and send back the card This wasn’t necessary because the card was verified by the store to have zero value before I purchased it It is alleged that because of GiftCard Zen’s fraudulent business practices, they now are offering to refund customers immediately, yet they only show a receipt on their letterhead that anyone can write I asked for a receipt that they submitted it to the bank and they didn’t send one because they didn’t submit it to the bank, as I initially wrote about their fraudulent business practice, which they did not respond to.Attached is a photo of the letter from my bank letting me know that they still did not receive a refund from GiftCard Zen well after GiftCard Zen refused the bank’s request for a refund.GiftCard Zen did not attach all correspondences and can be seen not responding to my last two emails in the correspondences I’m including below my signature.GiftCard Zen simply didn’t respond to my questions at all.I just need to re-write what I asked for before because it seems like they didn’t read it I was refunded through my credit card company not receiving a response from GiftCard Zen Complaint:I was ensured that a gift card I purchased from GiftCard Zen was verified to have a value Upon investigation I found it to have a value of zero from before the time I purchased it.Their response:GiftCard Zen has refused to acknowledge that they did not actually verify the card details because if they had they would have seen it had a balance of zero from before the time they sold it to me All they had to do was call the number on the back of the card They have not yet processed my refund and refuse to honor their guarantee of satisfaction It seems like their goal is to take money and -- hopefully -- eventually return it knowing full well that the product they sell is fraudulent and make money by using the money foolish consumers like me give them and make more money from the interest, then refuse to replace the product or provide interestTo resolve the matter I want GiftCard Zen to fully respond to the following:How did you verify the card? As evidenced by *** *** it had a balance of zero when I purchased it from youThat took me less than fifteen minutes to determine by calling the number on the back of the card and asking for a detailed emailThere is no other way to verify it and it seems like your team was just too lazy to do what you said you did, say you do on your website, and what you should have doneBased on your answer which was not specific at all it's obvious you're going to continue to have the ***e unresolved issues and difficulties I experienced with many more customersAm I supposed to be more forgiving to a two year old company? I would expect better because it is less established and has more to proveWhy do you need the physical card for reconciliation? You were too lazy to verify the card had a balance of zero before I purchased itIf you want it back the burden shouldn't be on me to return what was proven to be defective before I purchased itYour inflexible customer service continues to be astonishingly poorWill you pay interest on the refund? Why hasn't my credit card company received the refund you apparently processed when it did receive a charge much more quickly?Every business inherently guarantees that customers receive products they pay forYour guarantee is better"We guarantee your satisfaction for one YEAR." I am unsatisfied and letting you know what you can do -- and what other businesses have, as is best practice -- when you failed to complete the contract you agreed to when you charged my credit cardSo long as you're unwilling to do anything other than issue a refund, Your guarantee is not trueI'm not being unreasonable, but it is unreasonable to take money and hold it without compensation like you areWhat exactly is your guarantee?What are you hiding by not providing statistics and keeping your public proclamation's proof to yourself? If it's true you have nothing to lose.Below my signature is my updated complete correspondence with them should you desire further investigation Attached is proof that before I purchased the card it had a balance of zero.As always, I'm sure you're busy, thanks for your time Here's to a great evening!All the best***from:*** *** reply-to:***@***d***.comto:*** *** ,*** *** ,*** *** ,Giftcard Zen cc:***@giftcardzen.com,*** *** ,***@giftcardzen.com,***@giftcardzen.com***@giftcardzen.comdate:Thu, Mar 12, at 9:PMsubject:Re: [Giftcard Zen] Paid postage for your *** *** gift card.mailed-by:***d***.comUnsure this was received, please let me know.Thanks***On Wed, Mar 11, at 5:PM, *** *** wrote:Even though you wrote that you verified the balance before sending it to me, *** *** confirmed the gift card you sent had a balance of zero two days before I purchase it from you When I received the card I sent you *** *** confirmation of it's use, which is re-attached here You instantly charged my credit card -- even before verifying my identity, which was required to receive the gift card -- yet still have not processed my refund from last month Attached is the latest from the credit card company Why haven't you processed my refund?Thank You***On Wed, Mar 11, at 1:AM, *** *** wrote:Thanks for your callPlease respond via emailI understand your unwillingness to answer my other questions as detailed below so you're going to continue to operate a business defrauding customers.Why haven't you processed my refund?On Monday, March 9, 2015, *** *** wrote:Unsure this was received, please let me know.On Thu, Mar 5, at 12:PM, *** *** wrote:Hi ***,I appreciate your response, even though I wish you would respond to every question for which I'm still waiting.You're showing me your internal document that says nothing other than that you are alright with a return being issued Why did you instantly charge my account and that was posted with "the banks talking to each other," yet now you haven't Can you show me your request to the actual credit card company?Thanks.On Thu, Mar 5, at 12:PM, *** *** wrote:Hi ***,We did issue your refund on March Receipt is again attachedAt this point it is the banks talking to each other on when it will postTypically the refund with show back up in your account in 1-daysPlease see the FAQ from our website below.Thanks.When will I receive my refund?Last Updated: Nov 17, 03:37PM MSTRefunds for physical cards are issued once we receive the cards from you.Refunds for electronic/printable cards are issued within 1-business days from when you contact us about an issue with your cardYou’ll receive an email letting you know that your refund has been mailedHowever, it can take up to business days for the funds to get from our bank to yoursIf you haven’t received your refund after two weeks, please contact us at ###-###-#### or [email protected].*** ***Director of HappinessGiftcard Zen###-###-####On Thu, Mar 5, at 10:AM, *** *** wrote:Please refund me."If you're not completely satisfied with your service, we'll refund your moneyJust talk to your rep for more info."On Tue, Mar 3, at 6:PM, *** *** wrote:I really did not want to submit a complaint with the Revdex.com but now I see it as the best way to ensure you respond appropriately I'm beginning the process now.On Tue, Mar 3, at 6:PM, *** *** wrote:***,Thanks again for your response.I'm unable to speak via telephone Can you respond via email please? Again, I apologize for the inconvenience Thank you in advance, I appreciate your understanding.Looking Forward***On Tue, Mar 3, at 6:PM, *** *** wrote:I would love to chat with you about this furtherPlease call me when you have a free moment!Thanks,*** ***Director of HappinessGiftcard Zen###-###-####On Tue, Mar 3, at 3:PM, *** *** wrote:Good afternoon ***,I hope your day is going wellThank you for your replyIt's unfortunate you're unwilling to fulfill the service you agreed to by providing the product you agreed to and not replacing the cardHow did you verify the card? As evidenced by *** *** it had a balance of zero when I purchased it from youThat took me less than fifteen minutes to determine by calling the number on the back of the card and asking for a detailed emailThere is no other way to verify it and it seems like your team was just too lazy to do what you said you did, say you do on your website, and what you should have doneBased on your answer which was not specific at all it's obvious you're going to continue to have the ***e unresolved issues and difficulties I experienced with many more customersAm I supposed to be more forgiving to a two year old company? I would expect better because it is less established and has more to proveWhy do you need the physical card for reconciliation? You were too lazy to verify the card had a balance of zero before I purchased itIf you want it back the burden shouldn't be on me to return what was proven to be defective before I purchased itYour inflexible customer service continues to be astonishingly poorWill you pay interest on the refund? Why hasn't my credit card company received the refund you apparently processed when it did receive a charge much more quickly?Every business inherently guarantees that customers receive products they pay forYour guarantee is better"We guarantee your satisfaction for one YEAR." I am unsatisfied and letting you know what you can do -- and what other businesses have, as is best practice -- when you failed to complete the contract you agreed to when you charged my credit cardSo long as you're unwilling to do anything other than issue a refund, Your guarantee is not trueI'm not being unreasonable, but it is unreasonable to take money and hold it without compensation like you areWhat are you hiding by not providing statistics and keeping your public proclamation's proof to yourself? If it's true you have nothing to lose.Your apology seems very insincereWhat would be different next time? What specifically are you going to improve? All you did throughout this email is make excusesAs always, I'm sure you're busy, thanks for your timeRespectfully*** On Tuesday, March 3, 2015, *** *** wrote:Hi ***,In order for me to respond in a timely manner, I'm going to steal some content from our website :)My answers are in blue.I would love to chat with you about your concernsPlease give me a call when you have a moment.Thanks,*** ***Director of HappinessGiftcard Zen###-###-####On Tue, Mar 3, at 10:AM, *** *** wrote:Dear ***,I hope your day is going well.Please respond via email I apologize for any inconvenience this may cause Thank you in advance for your understanding.I'm unsure what I wrote was completely read Here's the solution I'm looking for Send a replacement card.https://giftcardzen.desk.com/customer/portal/articles/***-what-do-i-do-if-i... our system cannot process replacement cardsWe try to fix the card, and if we are unable, we issue a full refund for the amount you paid for the cardAnswer: Why did you charge my credit card account before verifying my identity?https://giftcardzen.desk.com/customer/portal/articles***-what-is-the-ve... only require verification on a teeny tiny percent of our ordersWe do this to try and make the buying process as smooth and fast as possible! Why didn't you check the balance before sending the card?We do check the balance of the card, however we do take responsibility when your card does not workThat is actually our only requirement- that you are able to use it! Because you weren't able to use it, we have issued a full refund What is going to prevent this from occurring again?We are continuously working to improve our systemsGiftcard Zen just turned 2! We are still working out kinks in our system and meet with the leadership team continuously to improve our customer experience What do you need to investigate when I already found the history of the card, which was at a zero balance before you sent it to me? What is having the card going to do?We like to confirm the transaction history of the card with our Loss Prevention SpecialistsWe love that you sent us the information you- we wish all customers would do that! It's super helpfulAnd it looks like we were able to refund you yesterday(receipt attached) Why won't you mail me an envelope that has the postage paid rather than make me print postage and put it on my own envelope? Further, why don't you have someone from *** come and pick it up like businesses that are much more consumer friendly would do?https://giftcardzen.desk.com/customer/portal/articles/***-how-do-i-return-a-p... work with *** for all of our shipping needs, and our policy for returning physical cards is listed in our FAQsWe do need them back for reconciliation Why don't you instantly refund my account and wait to process for who knows how long? I'm still waiting for my refund to be processed Will you pay interest on the refund?https://giftcardzen.desk.com/customer/portal/articles/***-how-do-i-return... in this FAQ, we do process the refund when we the card has been returned to us Why aren't you responding to my inquiry for over fourteen hours during the week? Why do I need to send several follemails and include company executives in order to receive a response?It looks like we received your email at 6:45pm on Monday eveningWe do close at 5pm MST so we didn't see the email until we got here this morning! We respond to emails and VM's as quickly as possibleUnfortunately this morning we have quite a large backlogWe respond to them in the order they were received Why don't you stand by your guarantee?https://giftcardzen.desk.com/customer/portal/articles/***-do-you-have-... Yesterday (March 2) we were able to issue a full refund for the amount you paid for this card, the ***e day you called about the card in question It's obvious that more than 1% of your cards have improper balances like mine, can you show verifiable statistics to determine otherwise?Unfortunately, this is an internal document that I am unable to provideWith this poor experience and customer service, why would anyone use your business? I hope you provide some compensation for all the difficulty you caused.I am sincerely sorry that you have a bad experience with us! As mentioned before, we are always looking to improve our businessI hope we can do better next time! Again, I'm sure you're busy, thanks for your timeAll the best***On Tue, Mar 3, at 12:PM, *** *** wrote:Hi ***,I just left you a voicemail, I'd love to find a solution to this issueGive me a call when you have a moment, ###-###-####, please ask for me.Thanks,*** ***Director of HappinessGiftcard Zen###-###-####On Tue, Mar 3, at 9:AM, *** *** wrote:Good morning,I hope this reaches you well.Please read my correspondences and let me known if you're willing to do anything to compensate me for all that you could have done and decided not to from the time you chose to sell the card without a balance to investigating slowly and without reading what I included showing how easy it was to find information, asking me to print my own postage, use my own envelope, and mail you back the card.I'm sure you're busy, thanks for your time.All the best***---------- Forwarded message ----------From: *** *** Date: Mon, Mar 2, at 6:PMSubject: [Giftcard Zen] Paid postage for your *** *** gift card.To: Giftcard Zen Support Hi there,Thanks for your prompt responseUnfortunately it's like I'm writing to a wallPlease read what I wrote, see the attachments detailing exactly what occurred according to *** ***, and respond to my questionsI would really appreciate more attention and thoughtfulnessHere it is again:Good evening,Thank you for your prompt reply and phone callI just left you a voice messageI'm unsatisfied and thought this might happen based on what I read before making the purchase however you have a guarantee that you aren't meeting for meThis is why I purchased from you"We guarantee your satisfaction for one YEAR.Whether you're selling or buying a gift card, we'd love to help you through the processIf you have any concerns with a purchase, please give us a ring at 855-GIFTCARD (###-###-####) or use our contact form.Thanks!"I don't think this was read:"Good afternoon,I hope this reaches you wellMy gift card has had a balance of zero from the moment I received itPlease send me a postage paid envelope to return it*** *** *** ** *** **NEW YORK BY *** It's a hardship to print and pay for an envelope as well as a tracking numberAlso, can you let me know why that occurred? It's easy to check the balance and determine the amount -- in this case, zero -- remotelyI was looking forward to purchasing from you again but don't want to have the hassle of sending you back my card to receive a refund while your holding what I paid to return it without interestI'm sure you're busy, thanks for your timeHere's to a great evening!All the best***"I also received this:"Order Number:***Ordered on Feb 25, 2015Hang Tight!Hi ***,We're very sorry about the inconvenience and we want you to know that our team is working on the issueWe will be in touch within one business day with an update concerning the situation.Have Questions? We Can Help!Visit Our Support Center"I don't think you need to "work" on the issue anymore than you already havePlease see the attachedI also received this,"Type your response ABOVE THIS LINE to reply*** ***Subject: ***@***d***.comMAR 02, | 04:18PM MST *** ***replied:Hi ***,I’m so sorry for the inconvenience with your card! I have spoken personally to someone from our Loss Prevention team concerning this matter and they have filed your refund alreadyWe have sent you an email with paid postage and we would appreciate it if you would mail that faulty card back to usAgain, my apologies for the hassleHave a great day!*** *** Hero of Happiness Giftcard ZenMAR 02, | 03:58PM MST Original message*** wrote:Good afternoon,I hope this reaches you wellMy gift card has had a balance of zero from the moment I received itPlease send me a postage paid envelope to return it*** *** *** ** *** **NEW YORK BY 10014-155Also, can you let me know why that occurred? It's easy to check the balance and determine the amount -- in this case, zero -- remotelyI was looking forward to purchasing from you again but don't want to have the hassle of sending you back my card to receive a refund while your holding what I paid to return it without interestI'm sure you're busy, thanks for your timeHere's to a great evening!All the best***Order Number: ***Ordered on Feb 25, 2015Thank you for your order.Our robots are working on your order right nowWe'll send you an email when your gift cards are ready.Your items:Merchant Value You Paid You Saved*** *** *** *** $$$2.00Order Total: $78.00If you'd like to retrieve your account password, or create one for your account, visit the reset password page (link) on our site.Thank you for using Giftcard Zen!Order Number: ***Ordered on Feb 25, 2015Tracking NumberYour order *** has been shipped via ***! You can now follow your package with the information below.Tracking Number:*** Tracking: 94***This message was sent to ***@***d***.com in reference to Case #: ***"I don't think I should be responsible for sending you a card back with my own money to print and put in an envelope when I purchased a card with a balance of zero, which you could've easily known Also, thank you for sending this, "REFUND CONFIRMATIONOrder InformationMerchant:Giftcard Zen INCInvoice Number:***Billing Information *** *** *** ** *** **NEW YORK, NY ***@***d***.com###-###-####Shipping InformationTotal:US $78.00***Date/Time:2-Mar-15:13:PSTTransaction ID:***"I look forward to seeing the refund through my credit card companyAgain, I know you're busy, thanks for your time.Sincerely***On Monday, March 2, 2015, Giftcard Zen Support wrote:Type your response ABOVE THIS LINE to reply*** ***Subject: [Giftcard Zen] Paid postage for your *** *** gift card.MAR 02, | 04:30PM MST *** ***replied:Hi ***,At this time I am not sure what specifically occurred with your card, our Loss Prevention team will be looking into the matterPlease mail the faulty card back using the paid postageThanks!*** ***Hero of Happiness Giftcard ZenMAR 02, | 04:25PM MST Original message*** wrote:Good evening,Thank you for your prompt reply and phone callI just left you a voicemessage.I'm unsatisfied and thought this might happen based on what I read beforemaking the purchase however you have a guarantee that you aren't meetingfor me.This is why I purchased from you."We guarantee your satisfaction for one YEAR.Whether you're selling or buying a gift card, we'd love to help you throughthe processIf you have any concerns with a purchase, please give us aring at 855-GIFTCARD (###-###-####) or use our contact form.Thanks!"I don't think this was read:"Good afternoon,I hope this reaches you well.My gift card has had a balance of zero from the moment I received it.Please send me a postage paid envelope to return it.*** *** *** ** *** **NEW YORK BY ***It's a hardship to print and pay for an envelope as well as a trackingnumber.Also, can you let me know why that occurred? It's easy to check thebalance and determine the amount -- in this case, zero -- remotelyI waslooking forward to purchasing from you again but don't want to have thehassle of sending you back my card to receive a refund while your holdingwhat I paid to return it without interest.I'm sure you're busy, thanks for your timeHere's to a great evening!All the best***"I also received this:"Order Number:***Ordered on Feb 25, 2015Hang Tight!Hi ***,We're very sorry about the inconvenience and we want you to know that ourteam is working on the issueWe will be in touch within one business daywith an update concerning the situation.Have Questions? We Can Help!Visit Our Support Center "I don't think you need to "work" on the issue anymore than you alreadyhavePlease see the attached.I also received this,"Type your response ABOVE THIS LINE to reply------------------------------*** ***Subject:* ***@***d***.com------------------------------MAR 02, | 04:18PM MST*** ***.* replied:Hi ***,I'm so sorry for the inconvenience with your card! I have spoken personallyto someone from our Loss Prevention team concerning this matter and theyhave filed your refund alreadyWe have sent you an email with paid postageand we would appreciate it if you would mail that faulty card back to us.Again, my apologies for the hassleHave a great day!*** ***.Hero of HappinessGiftcard Zen------------------------------MAR 02, | 03:58PM MSTOriginal message*** *wrote:Good afternoon,I hope this reaches you well.My gift card has had a balance of zero from the moment I received it.Please send me a postage paid envelope to return it.*** *** *** ** *** **NEW YORK BY 10014-155Also, can you let me know why that occurred? It's easy to check the balanceand determine the amount -- in this case, zero -- remotelyI was lookingforward to purchasing from you again but don't want to have the hassle ofsending you back my card to receive a refund while your holding what I paidto return it without interest.I'm sure you're busy, thanks for your timeHere's to a great evening!All the best***Order Number: ***Ordered on Feb 25, 2015Thank you for your order.Our robots are working on your order right nowWe'll send you an emailwhen your gift cards are ready.Your items:Merchant Value You Paid You Saved*** *** *** *** $$$2.00Order Total: $78.00If you'd like to retrieve your account password, or create one for youraccount, visit the reset password page (link) on our site.Thank you for using Giftcard Zen!Order Number: ***Ordered on Feb 25, 2015Tracking NumberYour order *** has been shipped via ***! You can now follow yourpackage with the information below.Tracking Number:*** Tracking: ***------------------------------This message was sent to ***@***d***.com in reference to Case #:***"I don't think I should be responsible for sending you a card back with myown money to print and put in an envelope when I purchased a card with abalance of zero, which you could've easily known.Also, thank you for sending this, "REFUND CONFIRMATIONOrder InformationMerchant:Giftcard Zen INCInvoice Number:***-----------------------------Billing Information*** *** *** ** *** **NEW YORK, NY ***@***d***.com###-###-####Shipping Information------------------------------Total:US $78.00***Date/Time:2-Mar-15:13:PSTTransaction ID:***2"I look forward to seeing the refund through my credit card company.Again, I know you're busy, thanks for your time.Sincerely***On Monday, March 2, 2015, Giftcard Zen wrote:> [image: Giftcard Zen] > Order Number: ***> > Ordered on Feb 25, 2015> Paid Postage Attached>> Hi ***,>> We're very sorry about any inconvenience we may have causedBefore we can> process a refund, we need to receive the card back at our officeWe have> generated a paid-postage label for you to use on a letterThe postage is> attached to this emailAlternately, you can find the postage at this> link> How to use paid postage:>> Open up the image in your browser and print.> Make sure your printer dialog is in "Portrait" orientation.> Tape the postage over a standard size envelope.> Wrap gift card inside a piece of blank paper to give envelope> support.> Mail letter with gift card inside.>> Thank you for your understanding and patienceWe look forward to making> things right with you.>> Have Questions? We Can Help!>> Visit Our Support Center >This message was sent to ***@***d***.com in reference to Case #: ***[***]]

To Whom It May Concern,
Please find the attached letter in response to complaint number: [redacted]. We sincerely apologize for the headache this much have caused Mr. [redacted]. He was refunded in full on November 11, 2014.
If you have any further questions, please do not hesitate to contact...

me.
Sincerely,
[redacted]
Director of Customer Happiness
Giftcard Zen, Inc.
###-###-####
[redacted]

Revdex.com4428 N 12th StreetPhoenix, AZ [email protected] 20, 2015To Whom It May Concern,I would like to respond to complaint #[redacted]Mr. [redacted] purchased a [redacted] card with us on February 25, 2015. Face value of the card was $80.00, he paid $78.00....

On March 2, 2015 Mr. [redacted] contacted us to let us know his card did not work. He is absolutely correct that we should not have sold the card with lesser value. He called and we informed him of our policy: we take full responsibility for this error and will refund the card as soon as we receive the card back. We sent postage to Mr. [redacted] during the phone call, March 2 at 4:03pm MST. (See FAQ's)During our conversation with Mr. [redacted], he let us know his frustration and how he should be refunded immediately since it is our error. We agreed with him (and have since changed this policy!) and refunded him on March 2, 2015 (see attachment)We have been in constant communication with [redacted] during this process. Although we did issue the refund immediately, it sometimes takes a few days for banks to post the refund (see FAQ above). I have attached all correspondence with Mr. [redacted]. We have tried calling Mr. [redacted] and he will not accept our calls, and responded to all emails. Many of these questions were answered in an email on March 3, 2015 (see attached).I am unsure how to further resolve this issue. We sincerely apologize for selling him a card that we clearly should not have. In addition, we refunded him the [redacted]e day we learned of the problem with the [redacted] gift card, sending him receipts to ensure this happened.If you have any further questions, please do not hesitate to contact me.Sincerely, [redacted]Director of Customer HappinessGiftcard Zen, Inc.###-###-####[redacted]@giftcardzen.com

COMPANY: "Gift Card Zen"
WEBSITE: www.giftcardzen.com
TYPE: Online Retailer - Gift Card Resale
ADDRESS: 104 N. Agassiz St. Unit 760, Flagstaff, AZ 86002
TWITTER: @GiftCardZen
CEO: Aaron Dragushan
TWITTER: @dragushan

I placed 6 orders, for 6 gift cards, on 1/24/18; my credit card was charged approximately $400.00, total. This was not for an authorization or hold, the money was taken out of my account. A few hours later, I received an automatically generated email stating "3rd Party Verification Failed" and 4 out of the 6 gift cards had not been sent to me, electrically as described. Nor, was there a refund issued.

I emailed them at: [email protected] and approximately 30 times on this day. Along, with also calling them at the phone number listed: 1-855-443-8227 and a total of 6 times; all of which was their answering system's message. There was not any type of "live" or in-person help, either online or otherwise. When I was met with no response at all, I went to Twitter and located them @GiftCardZen, where I posted my concern with this company. Only at this point, did they respond. I had paid with PayPal and so I can file a claim with them, but if I hadn't I would have lost all my money!

TO FILE A COMPLAINT @ Revdex.com (Revdex.com) > https://www.Revdex.com.org/consumer-complaints/file-a-complaint/nature-of-compla... />
@ Federal Trade Commission U.S. (FTC) > https://www.ftccomplaintassistant.gov/#crnt&panel1-1

@Attorney General's Office (Arizona) > https://www.azag.gov/complaints/consumer

Giftcard Zen is a menace parading as a legitimate business. I sold seven $50 Wal-Mart gift cards to them via their online submission form. I provided the card numbers and pins, but kept the physical cards. I received an offer of $295. The next morning, all seven cards were drained to $0. My order was rejected bc...the balances were $0. They refused to apologize, take any responsibility, or God forbid reimburse me for what was stolen on their watch. So they got $295 for free. I got zero. Game, set, match. Customers lose.

Hi [redacted],   My apologies about the inconveniences with trying to place an order. Our orders go through a security review system that verifies order information to protect our customers from possibly fraudulent charges with their payment...

information. Unfortunately, it appears the security review system was not able to verify your order information and has declined the order. They are unable to provide further information so that no information can be spread on how to get around the system, further protecting our customers. Again, we apologize about the inconveniences this has caused. Please let us know if we can assist further and have a great day!

I sold them my card. Then they said that it was marked a fraud by the store (nordstroms), then after paying me - they asked for their money back.

Their terms of service say you have to.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Hi [redacted],
 
Again, our apologies for the inconvenience. All orders are processed through a third-party system that verifies order information. If an order is not approved, we are unable to process the order. We are working with the third-party to ensure more successful orders can be completed in the future.

My order was cancelled right after I placed an order of giftcard #495058

I have seen some people saying on here putting different card number but still get cancelled. This must be a scam collecting personal data

This response is pure jibberish.
It says nothing and then they offer to help.  Help with what, rejection of another purchase attempt?  It looks like a certainty that GiftCard Zen is either selling items that they do not own or a scam operation fishing for personal information, probably for identity theft.  This condescending attitude sure seals the deal. 
As fate would have it, after filing this Revdex.com complaint, my credit card company sent me an email warning me about possible fraudulent activity involving GiftCard Zen.  That email is attached.  Listed after the verbiage were transactions by GiftCard Zen as well as legitimate tra
Scam, scam, scam.  BEWARE!!!
Next step is contacting the Arizona Attorney General.

Hi [redacted], our apologies for this payment issue. We have sent your ACH info to our accounting team and they will send the funds directly through to your account. You should see the arrival of the funds within 3 business days. Have a wonderful day and take care!

Great concept, fast delivery, responsive customer service. Quality company.

Excellent service

Thanks so much hope buy from you again!

Review: I was ensured that a gift card I purchased from GiftCard Zen was verified to have a value. Upon investigation I found it to have a value of zero from before the time I purchased it. GiftCard Zen has refused to acknowledge that they did not actually verify the card details because if they had they would have seen it had a balance of zero from before the time they sold it to me. All they had to do was call the number on the back of the card. They have not yet processed my refund and refuse to honor their guarantee of satisfaction. It seems like their goal is to take money and -- hopefully -- eventually return it knowing full well that the product they sell is fraudulent and make money by using the money foolish consumers like me give them and make more money from the interest, then refuse to replace the product or provide interest. I want GiftCard Zen to fully respond to the following: How did you verify the card? As evidenced by [redacted] it had a balance of zero when I purchased it from you. That took me less than fifteen minutes to determine by calling the number on the back of the card and asking for a detailed email. There is no other way to verify it and it seems like your team was just too lazy to do what you said you did, say you do on your website, and what you should have done.

Based on your answer which was not specific at all it's obvious you're going to continue to have the [redacted]e unresolved issues and difficulties I experienced with many more customers. Am I supposed to be more forgiving to a two year old company? I would expect better because it is less established and has more to prove.

Why do you need the physical card for reconciliation? You were too lazy to verify the card had a balance of zero before I purchased it. If you want it back the burden shouldn't be on me to return what was proven to be defective before I purchased it. Your inflexible customer service continues to be astonishingly poor.

Will you pay interest on the refund? Why hasn't my credit card company received the refund you apparently processed when it did receive a charge much more quickly?

Every business inherently guarantees that customers receive products they pay for. Your guarantee is better. "We guarantee your satisfaction for one YEAR." I am unsatisfied and letting you know what you can do -- and what other businesses have, as is best practice -- when you failed to complete the contract you agreed to when you charged my credit card. So long as you're unwilling to do anything other than issue a refund, Your guarantee is not true. I'm not being unreasonable, but it is unreasonable to take money and hold it without compensation like you are.

What are you hiding by not providing statistics and keeping your public proclamation's proof to yourself? If it's true you have nothing to lose.Desired Settlement: To resolve the matter

Business

Response:

Revdex.com4428 N 12th StreetPhoenix, AZ [email protected] 20, 2015To Whom It May Concern,I would like to respond to complaint #[redacted]Mr. [redacted] purchased a [redacted] card with us on February 25, 2015. Face value of the card was $80.00, he paid $78.00. On March 2, 2015 Mr. [redacted] contacted us to let us know his card did not work. He is absolutely correct that we should not have sold the card with lesser value. He called and we informed him of our policy: we take full responsibility for this error and will refund the card as soon as we receive the card back. We sent postage to Mr. [redacted] during the phone call, March 2 at 4:03pm MST. (See FAQ's)During our conversation with Mr. [redacted], he let us know his frustration and how he should be refunded immediately since it is our error. We agreed with him (and have since changed this policy!) and refunded him on March 2, 2015 (see attachment)We have been in constant communication with [redacted] during this process. Although we did issue the refund immediately, it sometimes takes a few days for banks to post the refund (see FAQ above). I have attached all correspondence with Mr. [redacted]. We have tried calling Mr. [redacted] and he will not accept our calls, and responded to all emails. Many of these questions were answered in an email on March 3, 2015 (see attached).I am unsure how to further resolve this issue. We sincerely apologize for selling him a card that we clearly should not have. In addition, we refunded him the [redacted]e day we learned of the problem with the [redacted] gift card, sending him receipts to ensure this happened.If you have any further questions, please do not hesitate to contact me.Sincerely, [redacted]Director of Customer HappinessGiftcard Zen, Inc.###-###-####[redacted]@giftcardzen.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don’t know why the businesses response was backdated to March 20 when it’s now the 25th and the message was just sent.GiftCard Zen chose not to respond to my questions in their response, resolve their poor practices, and provide a refund with interest. GiftCard Zen also is not being transparent and using words and phrases that aren’t true.Before I purchased the gift card it had a value of zero. See attached accounting from the store. GiftCard Zen -- rather than what they say that they do -- did not verify the amount on the card. If they did, they would have seen that immediately after the card was purchased, it was used. There was no lesser value as GiftCard Zen wrote, instead there was NO value. It is worthless.Postage was not sent to me, a document for me to print at my own expense was emailed and I was asked to purchase an envelope and send back the card. This wasn’t necessary because the card was verified by the store to have zero value before I purchased it. It is alleged that because of GiftCard Zen’s fraudulent business practices, they now are offering to refund customers immediately, yet they only show a receipt on their letterhead that anyone can write. I asked for a receipt that they submitted it to the bank and they didn’t send one because they didn’t submit it to the bank, as I initially wrote about their fraudulent business practice, which they did not respond to.Attached is a photo of the letter from my bank letting me know that they still did not receive a refund from GiftCard Zen well after GiftCard Zen refused the bank’s request for a refund.GiftCard Zen did not attach all correspondences and can be seen not responding to my last two emails in the correspondences I’m including below my signature.GiftCard Zen simply didn’t respond to my questions at all.I just need to re-write what I asked for before because it seems like they didn’t read it. I was refunded through my credit card company not receiving a response from GiftCard Zen. Review:I was ensured that a gift card I purchased from GiftCard Zen was verified to have a value. Upon investigation I found it to have a value of zero from before the time I purchased it.Their response:GiftCard Zen has refused to acknowledge that they did not actually verify the card details because if they had they would have seen it had a balance of zero from before the time they sold it to me. All they had to do was call the number on the back of the card. They have not yet processed my refund and refuse to honor their guarantee of satisfaction. It seems like their goal is to take money and -- hopefully -- eventually return it knowing full well that the product they sell is fraudulent and make money by using the money foolish consumers like me give them and make more money from the interest, then refuse to replace the product or provide interest. To resolve the matter I want GiftCard Zen to fully respond to the following:How did you verify the card? As evidenced by [redacted] it had a balance of zero when I purchased it from you. That took me less than fifteen minutes to determine by calling the number on the back of the card and asking for a detailed email. There is no other way to verify it and it seems like your team was just too lazy to do what you said you did, say you do on your website, and what you should have done. Based on your answer which was not specific at all it's obvious you're going to continue to have the [redacted]e unresolved issues and difficulties I experienced with many more customers. Am I supposed to be more forgiving to a two year old company? I would expect better because it is less established and has more to prove. Why do you need the physical card for reconciliation? You were too lazy to verify the card had a balance of zero before I purchased it. If you want it back the burden shouldn't be on me to return what was proven to be defective before I purchased it. Your inflexible customer service continues to be astonishingly poor. Will you pay interest on the refund? Why hasn't my credit card company received the refund you apparently processed when it did receive a charge much more quickly?Every business inherently guarantees that customers receive products they pay for. Your guarantee is better. "We guarantee your satisfaction for one YEAR." I am unsatisfied and letting you know what you can do -- and what other businesses have, as is best practice -- when you failed to complete the contract you agreed to when you charged my credit card. So long as you're unwilling to do anything other than issue a refund, Your guarantee is not true. I'm not being unreasonable, but it is unreasonable to take money and hold it without compensation like you are. What exactly is your guarantee?What are you hiding by not providing statistics and keeping your public proclamation's proof to yourself? If it's true you have nothing to lose.Below my signature is my updated complete correspondence with them should you desire further investigation. Attached is proof that before I purchased the card it had a balance of zero.As always, I'm sure you're busy, thanks for your time. Here's to a great evening!All the best[redacted]from:[redacted] <[redacted].com>reply-to:[redacted].comto:[redacted] <[redacted]@giftcardzen.com>,[redacted] <[redacted]@giftcardzen.com>,[redacted] <[redacted]@giftcardzen.com>,Giftcard Zen <[email protected]>cc:[redacted]@giftcardzen.com,[redacted] <[redacted]@giftcardzen.com>,[redacted]@giftcardzen.com,[redacted]@giftcar... Mar 12, 2015 at 9:51 PMsubject:Re: [Giftcard Zen] Paid postage for your [redacted] gift card.mailed-by:[redacted].comUnsure this was received, please let me know.Thanks[redacted]On Wed, Mar 11, 2015 at 5:24 PM, [redacted] <[redacted].com> wrote:Even though you wrote that you verified the balance before sending it to me, [redacted] confirmed the gift card you sent had a balance of zero two days before I purchase it from you . When I received the card I sent you [redacted] confirmation of it's use, which is re-attached here. You instantly charged my credit card -- even before verifying my identity, which was required to receive the gift card -- yet still have not processed my refund from last month. Attached is the latest from the credit card company. Why haven't you processed my refund?Thank You[redacted]On Wed, Mar 11, 2015 at 1:15 AM, [redacted] <[redacted].com> wrote:Thanks for your call. Please respond via email. I understand your unwillingness to answer my other questions as detailed below so you're going to continue to operate a business defrauding customers.Why haven't you processed my refund?On Monday, March 9, 2015, [redacted] <[redacted].com> wrote:Unsure this was received, please let me know.On Thu, Mar 5, 2015 at 12:37 PM, [redacted] <[redacted].com> wrote:Hi [redacted],I appreciate your response, even though I wish you would respond to every question for which I'm still waiting.You're showing me your internal document that says nothing other than that you are alright with a return being issued. Why did you instantly charge my account and that was posted with "the banks talking to each other," yet now you haven't. Can you show me your request to the actual credit card company?Thanks.On Thu, Mar 5, 2015 at 12:33 PM, [redacted] <[redacted]@giftcardzen.com> wrote:Hi [redacted],We did issue your refund on March 2. Receipt is again attached. At this point it is the banks talking to each other on when it will post. Typically the refund with show back up in your account in 1-3 days. Please see the FAQ from our website below.Thanks.When will I receive my refund?Last Updated: Nov 17, 2014 03:37PM MSTRefunds for physical cards are issued once we receive the cards from you.Refunds for electronic/printable cards are issued within 1-3 business days from when you contact us about an issue with your card. You’ll receive an email letting you know that your refund has been mailed. However, it can take up to 10 business days for the funds to get from our bank to yours. If you haven’t received your refund after two weeks, please contact us at ###-###-#### or [email protected].[redacted]Director of HappinessGiftcard Zen###-###-####On Thu, Mar 5, 2015 at 10:11 AM, [redacted] <[redacted].com> wrote:Please refund me."If you're not completely satisfied with your service, we'll refund your money. Just talk to your rep for more info."<https://giftcardzen.com/tos>On Tue, Mar 3, 2015 at 6:47 PM, [redacted] <[redacted].com> wrote:I really did not want to submit a complaint with the Revdex.com but now I see it as the best way to ensure you respond appropriately. I'm beginning the process now.On Tue, Mar 3, 2015 at 6:12 PM, [redacted] <[redacted].com> wrote:[redacted],Thanks again for your response.I'm unable to speak via telephone. Can you respond via email please? Again, I apologize for the inconvenience. Thank you in advance, I appreciate your understanding.Looking Forward[redacted]On Tue, Mar 3, 2015 at 6:06 PM, [redacted] <[redacted]@giftcardzen.com> wrote:I would love to chat with you about this further. Please call me when you have a free moment!Thanks,[redacted]Director of HappinessGiftcard Zen###-###-####On Tue, Mar 3, 2015 at 3:34 PM, [redacted] <[redacted].com> wrote:Good afternoon [redacted],I hope your day is going well. Thank you for your reply. It's unfortunate you're unwilling to fulfill the service you agreed to by providing the product you agreed to and not replacing the card. How did you verify the card? As evidenced by [redacted] it had a balance of zero when I purchased it from you. That took me less than fifteen minutes to determine by calling the number on the back of the card and asking for a detailed email. There is no other way to verify it and it seems like your team was just too lazy to do what you said you did, say you do on your website, and what you should have done. Based on your answer which was not specific at all it's obvious you're going to continue to have the [redacted]e unresolved issues and difficulties I experienced with many more customers. Am I supposed to be more forgiving to a two year old company? I would expect better because it is less established and has more to prove. Why do you need the physical card for reconciliation? You were too lazy to verify the card had a balance of zero before I purchased it. If you want it back the burden shouldn't be on me to return what was proven to be defective before I purchased it. Your inflexible customer service continues to be astonishingly poor. Will you pay interest on the refund? Why hasn't my credit card company received the refund you apparently processed when it did receive a charge much more quickly?Every business inherently guarantees that customers receive products they pay for. Your guarantee is better. "We guarantee your satisfaction for one YEAR." I am unsatisfied and letting you know what you can do -- and what other businesses have, as is best practice -- when you failed to complete the contract you agreed to when you charged my credit card. So long as you're unwilling to do anything other than issue a refund, Your guarantee is not true. I'm not being unreasonable, but it is unreasonable to take money and hold it without compensation like you are. What are you hiding by not providing statistics and keeping your public proclamation's proof to yourself? If it's true you have nothing to lose.Your apology seems very insincere. What would be different next time? What specifically are you going to improve? All you did throughout this email is make excuses. As always, I'm sure you're busy, thanks for your time. Respectfully[redacted] On Tuesday, March 3, 2015, [redacted] <[redacted]@giftcardzen.com> wrote:Hi [redacted],In order for me to respond in a timely manner, I'm going to steal some content from our website :)My answers are in blue.I would love to chat with you about your concerns. Please give me a call when you have a moment.Thanks,[redacted]Director of HappinessGiftcard Zen###-###-####On Tue, Mar 3, 2015 at 10:11 AM, [redacted] <[redacted].com> wrote:Dear [redacted],I hope your day is going well.Please respond via email. I apologize for any inconvenience this may cause. Thank you in advance for your understanding.I'm unsure what I wrote was completely read. Here's the solution I'm looking for.1. Send a replacement card.https://giftcardzen.desk.com/customer/portal/articles/[redacted]-what-do-i-... our system cannot process replacement cards. We try to fix the card, and if we are unable, we issue a full refund for the amount you paid for the card. Answer:2. Why did you charge my credit card account before verifying my identity?https://giftcardzen.desk.com/customer/portal/articles[redacted]-what-is... only require verification on a teeny tiny percent of our orders. We do this to try and make the buying process as smooth and fast as possible! 3. Why didn't you check the balance before sending the card?We do check the balance of the card, however we do take responsibility when your card does not work. That is actually our only requirement- that you are able to use it! Because you weren't able to use it, we have issued a full refund. 4. What is going to prevent this from occurring again?We are continuously working to improve our systems. Giftcard Zen just turned 2! We are still working out kinks in our system and meet with the leadership team continuously to improve our customer experience. 5. What do you need to investigate when I already found the history of the card, which was at a zero balance before you sent it to me? What is having the card going to do?We like to confirm the transaction history of the card with our Loss Prevention Specialists. We love that you sent us the information you- we wish all customers would do that! It's super helpful. And it looks like we were able to refund you yesterday. (receipt attached) 6. Why won't you mail me an envelope that has the postage paid rather than make me print postage and put it on my own envelope? Further, why don't you have someone from [redacted] come and pick it up like businesses that are much more consumer friendly would do?https://giftcardzen.desk.com/customer/portal/articles/[redacted]-how-do-i-ret... do work with [redacted] for all of our shipping needs, and our policy for returning physical cards is listed in our FAQs. We do need them back for reconciliation.7. Why don't you instantly refund my account and wait to process for who knows how long? I'm still waiting for my refund to be processed. Will you pay interest on the refund?https://giftcardzen.desk.com/customer/portal/articles/[redacted]-how-do-i... listed in this FAQ, we do process the refund when we the card has been returned to us. 8. Why aren't you responding to my inquiry for over fourteen hours during the week? Why do I need to send several follow-up emails and include company executives in order to receive a response?It looks like we received your email at 6:45pm on Monday evening. We do close at 5pm MST so we didn't see the email until we got here this morning! We respond to emails and VM's as quickly as possible. Unfortunately this morning we have quite a large backlog. We respond to them in the order they were received. 9. Why don't you stand by your guarantee?https://giftcardzen.desk.com/customer/portal/articles/[redacted]-do-yo... Yesterday (March 2) we were able to issue a full refund for the amount you paid for this card, the [redacted]e day you called about the card in question. 10. It's obvious that more than 1% of your cards have improper balances like mine, can you show verifiable statistics to determine otherwise?Unfortunately, this is an internal document that I am unable to provide. 11. With this poor experience and customer service, why would anyone use your business? I hope you provide some compensation for all the difficulty you caused.I am sincerely sorry that you have a bad experience with us! As mentioned before, we are always looking to improve our business. I hope we can do better next time! Again, I'm sure you're busy, thanks for your time. All the best[redacted]On Tue, Mar 3, 2015 at 12:05 PM, [redacted] <[redacted]@giftcardzen.com> wrote:Hi [redacted],I just left you a voicemail, I'd love to find a solution to this issue. Give me a call when you have a moment, ###-###-####, please ask for me.Thanks,[redacted]Director of HappinessGiftcard Zen###-###-####On Tue, Mar 3, 2015 at 9:10 AM, [redacted] <[redacted].com> wrote:Good morning,I hope this reaches you well.Please read my correspondences and let me known if you're willing to do anything to compensate me for all that you could have done and decided not to from the time you chose to sell the card without a balance to investigating slowly and without reading what I included showing how easy it was to find information, asking me to print my own postage, use my own envelope, and mail you back the card.I'm sure you're busy, thanks for your time.All the best[redacted]---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Mon, Mar 2, 2015 at 6:45 PMSubject: [Giftcard Zen] Paid postage for your [redacted] gift card.To: Giftcard Zen Support <[email protected]>Hi there,Thanks for your prompt response. Unfortunately it's like I'm writing to a wall. Please read what I wrote, see the attachments detailing exactly what occurred according to [redacted], and respond to my questions. I would really appreciate more attention and thoughtfulness. Here it is again:Good evening,Thank you for your prompt reply and phone call. I just left you a voice message. I'm unsatisfied and thought this might happen based on what I read before making the purchase however you have a guarantee that you aren't meeting for me. This is why I purchased from you. "We guarantee your satisfaction for one YEAR.Whether you're selling or buying a gift card, we'd love to help you through the process. If you have any concerns with a purchase, please give us a ring at 855-GIFTCARD (###-###-####) or use our contact form.Thanks!"I don't think this was read:"Good afternoon,I hope this reaches you well. My gift card has had a balance of zero from the moment I received it. Please send me a postage paid envelope to return it. [redacted]NEW YORK BY [redacted] It's a hardship to print and pay for an envelope as well as a tracking number. Also, can you let me know why that occurred? It's easy to check the balance and determine the amount -- in this case, zero -- remotely. I was looking forward to purchasing from you again but don't want to have the hassle of sending you back my card to receive a refund while your holding what I paid to return it without interest. I'm sure you're busy, thanks for your time. Here's to a great evening!All the best[redacted]"I also received this:"Order Number:[redacted]Ordered on Feb 25, 2015Hang Tight!Hi [redacted],We're very sorry about the inconvenience and we want you to know that our team is working on the issue. We will be in touch within one business day with an update concerning the situation.Have Questions? We Can Help!Visit Our Support Center"I don't think you need to "work" on the issue anymore than you already have. Please see the attached. I also received this,"Type your response ABOVE THIS LINE to reply[redacted]Subject: [redacted].comMAR 02, 2015 | 04:18PM MST [redacted]. replied:Hi [redacted],I’m so sorry for the inconvenience with your card! I have spoken personally to someone from our Loss Prevention team concerning this matter and they have filed your refund already. We have sent you an email with paid postage and we would appreciate it if you would mail that faulty card back to us. Again, my apologies for the hassle. Have a great day![redacted] Hero of Happiness Giftcard ZenMAR 02, 2015 | 03:58PM MST Original message[redacted] wrote:Good afternoon,I hope this reaches you well. My gift card has had a balance of zero from the moment I received it. Please send me a postage paid envelope to return it. [redacted]NEW YORK BY 10014-155Also, can you let me know why that occurred? It's easy to check the balance and determine the amount -- in this case, zero -- remotely. I was looking forward to purchasing from you again but don't want to have the hassle of sending you back my card to receive a refund while your holding what I paid to return it without interest. I'm sure you're busy, thanks for your time. Here's to a great evening!All the best[redacted]Order Number: [redacted]Ordered on Feb 25, 2015Thank you for your order.Our robots are working on your order right now. We'll send you an email when your gift cards are ready.Your items:Merchant Value You Paid You Saved[redacted] $80.00 $78.00 $2.00Order Total: $78.00If you'd like to retrieve your account password, or create one for your account, visit the reset password page (link) on our site.Thank you for using Giftcard Zen!Order Number: [redacted]Ordered on Feb 25, 2015Tracking NumberYour order [redacted] has been shipped via [redacted]! You can now follow your package with the information below.Tracking Number:[redacted] Tracking: 94[redacted]This message was sent to [redacted].com in reference to Case #: [redacted]. "I don't think I should be responsible for sending you a card back with my own money to print and put in an envelope when I purchased a card with a balance of zero, which you could've easily known. Also, thank you for sending this, "REFUND CONFIRMATIONOrder InformationMerchant:Giftcard Zen INCInvoice Number:[redacted]Billing Information [redacted]NEW YORK, NY [redacted].com###-###-####Shipping InformationTotal:US $78.00[redacted]Date/Time:2-Mar-2015 15:13:28 PSTTransaction ID:[redacted]"I look forward to seeing the refund through my credit card company. Again, I know you're busy, thanks for your time.Sincerely[redacted]On Monday, March 2, 2015, Giftcard Zen Support <[email protected]> wrote:Type your response ABOVE THIS LINE to reply[redacted]Subject: [Giftcard Zen] Paid postage for your [redacted] gift card.MAR 02, 2015 | 04:30PM MST [redacted]. replied:Hi [redacted],At this time I am not sure what specifically occurred with your card, our Loss Prevention team will be looking into the matter. Please mail the faulty card back using the paid postage. Thanks![redacted]. Hero of Happiness Giftcard ZenMAR 02, 2015 | 04:25PM MST Original message[redacted] wrote:Good evening,Thank you for your prompt reply and phone call. I just left you a voicemessage.I'm unsatisfied and thought this might happen based on what I read beforemaking the purchase however you have a guarantee that you aren't meetingfor me.This is why I purchased from you."We guarantee your satisfaction for one YEAR.Whether you're selling or buying a gift card, we'd love to help you throughthe process. If you have any concerns with a purchase, please give us aring at 855-GIFTCARD (###-###-####) or use our contact form<https://giftcardzen.com/contact>.Thanks!"I don't think this was read:"Good afternoon,I hope this reaches you well.My gift card has had a balance of zero from the moment I received it.Please send me a postage paid envelope to return it.[redacted]NEW YORK BY [redacted]It's a hardship to print and pay for an envelope as well as a trackingnumber.Also, can you let me know why that occurred? It's easy to check thebalance and determine the amount -- in this case, zero -- remotely. I waslooking forward to purchasing from you again but don't want to have thehassle of sending you back my card to receive a refund while your holdingwhat I paid to return it without interest.I'm sure you're busy, thanks for your time. Here's to a great evening!All the best[redacted]"I also received this:"Order Number:[redacted]<http://giftcardzen.com/orders/s/1[redacted]>Ordered on Feb 25, 2015Hang Tight!Hi [redacted],We're very sorry about the inconvenience and we want you to know that ourteam is working on the issue. We will be in touch within one business daywith an update concerning the situation.Have Questions? We Can Help!Visit Our Support Center <https://giftcardzen.desk.com/>"I don't think you need to "work" on the issue anymore than you alreadyhave. Please see the attached.I also received this,"Type your response ABOVE THIS LINE to reply------------------------------[redacted]Subject:[redacted].com-------------... 02, 2015 | 04:18PM MST[redacted].* replied:Hi [redacted],I'm so sorry for the inconvenience with your card! I have spoken personallyto someone from our Loss Prevention team concerning this matter and theyhave filed your refund already. We have sent you an email with paid postageand we would appreciate it if you would mail that faulty card back to us.Again, my apologies for the hassle. Have a great day![redacted].Hero of HappinessGiftcard Zen------------------------------MAR 02, 2015 | 03:58PM MSTOriginal message[redacted]wrote:Good afternoon,I hope this reaches you well.My gift card has had a balance of zero from the moment I received it.Please send me a postage paid envelope to return it.[redacted]NEW YORK BY 10014-155Also, can you let me know why that occurred? It's easy to check the balanceand determine the amount -- in this case, zero -- remotely. I was lookingforward to purchasing from you again but don't want to have the hassle ofsending you back my card to receive a refund while your holding what I paidto return it without interest.I'm sure you're busy, thanks for your time. Here's to a great evening!All the best[redacted]Order Number: [redacted]Ordered on Feb 25, 2015Thank you for your order.Our robots are working on your order right now. We'll send you an emailwhen your gift cards are ready.Your items:Merchant Value You Paid You Saved[redacted] $80.00 $78.00 $2.00Order Total: $78.00If you'd like to retrieve your account password, or create one for youraccount, visit the reset password page (link) on our site.Thank you for using Giftcard Zen!Order Number: [redacted]Ordered on Feb 25, 2015Tracking NumberYour order [redacted] has been shipped via [redacted]! You can now follow yourpackage with the information below.Tracking Number:[redacted] Tracking: [redacted]------------------------------This message was sent to [redacted].com in reference to Case #:[redacted]. "I don't think I should be responsible for sending you a card back with myown money to print and put in an envelope when I purchased a card with abalance of zero, which you could've easily known.Also, thank you for sending this, "REFUND CONFIRMATIONOrder InformationMerchant:Giftcard Zen INCInvoice Number:[redacted]-----------------------------Billing Information[redacted]NEW YORK, NY [redacted].com###-###-####Shipping Information------------------------------Total:US $78.00[redacted]Date/Time:2-Mar-2015 15:13:28 PSTTransaction ID:[redacted]2"I look forward to seeing the refund through my credit card company.Again, I know you're busy, thanks for your time.Sincerely[redacted]On Monday, March 2, 2015, Giftcard Zen <[email protected]> wrote:> [image: Giftcard Zen] <http://giftcardzen.com>> Order Number: [redacted]> <http://giftcardzen.com/orders/s/178511/30769fb230c9787ba055b21450626c1a>&... Ordered on Feb 25, 2015> Paid Postage Attached>> Hi [redacted],>> We're very sorry about any inconvenience we may have caused. Before we can> process a refund, we need to receive the card back at our office. We have> generated a paid-postage label for you to use on a letter. The postage is> attached to this email. Alternately, you can find the postage at this> link. <[redacted]>> How to use paid postage:>> 1. Open up the image in your browser and print.> 2. Make sure your printer dialog is in "Portrait" orientation.> 3. Tape the postage over a standard size envelope.> 4. Wrap gift card inside a piece of blank paper to give envelope> support.> 5. Mail letter with gift card inside.>> Thank you for your understanding and patience. We look forward to making> things right with you.>> Have Questions? We Can Help!>> Visit Our Support Center <https://giftcardzen.desk.com/>>This message was sent to [redacted].com in reference to Case #: [redacted]. [[redacted]]]

Great way to save! Purchased online and was able to use electronic gift card immediately by printing and taking it to the store. Could have also used it online, which is perfect!

Like many others before me, actually the last negative review just came a week before this review, it's another story of buying a bad gift card. I didn't have much of problem with giftcardzen before as I have been using them for the past 8 months. I've spent almost $2000 on Home Depot cards within 8 months with giftcardzen. I'm a consumer that would like to save a few bucks, but at the end of the day, I didn't save anymore with giftcardzen then if I were to just go to Home Depot and get the gift card myself.

If you are interested in the story, here it is: I've bought 13 home depot gift cards from giftcardzen in the last 8 months worth just under $2000. Some of those cards were "printable". I didn't have any problems with anyone of the gift card other than just 1 printable card with a balance of $124.36 or at least that was the balance I thought I had on it. It was only when I went to the store, the clerk told me that this particular card had $0 balance on it. Baffled, I had to call Home Depot to ask what happened with it. The Home Depot customer service could only provide me with when the card was used and at which store. It turned out it was used during the time I was on an airplane (going overseas) and on their online store. I checked my receipts and I have records of all my other gift cards, but just not this one. After confirming I did not use this card and getting off the phone with Home Depot, I decided to contact giftcardzen. Their customer representative filed my case and then said they would investigate and get back to me. Then 3 weeks went by and not a word. So I had to follow up with them to see if they had made any progress of my case. Their representative emailed me back to say that they have concluded that I have used the card. If I weren't able to provide them with more evidence then the case is closed. Well... Home Depot cannot give me anymore info than I already got from them, giftcardzen has no other evidence. I replied saying that I could provide evidence that I wasn't in the country when this card was used, but I am not able to get anymore details from Home Depot. The rep replied saying that then they cannot really do much about it. I then replied again to say that I have used their service in the past and all of cards I got were good except for this card. After a few hours the rep's manager called me up. I do applaud them for being fast about it and the manager was courteous, but the conclusion were still the same. I did learn that they can track when the "printable" card was sent to my via e-mail and when the pdf file was opened. Because the date the card was used was after the date I opened the pdf file, they concluded that I must have used it. Well, it's kind of at a stalemate, no new evidence and each side has a story of their own, but giftcardzen wasn't at loss here since they still got to charge my credit card, for a gift card I wasn't able to use.

Conclusion: While giftcardzen's customer service is decent, they weren't able to resolve issues such as bad gift cards. It seems like I am not the only one with this problem (google their review and you'll know). If they had just said "sorry, we can't find any evidence, but here, we'll give you half the balance back as store credit", I would have been satisfied and continue to do business with them. It's a shame, I'm not trying to scam them and I know they are just trying to do business. I'm sure they probably have to handle many bad gift card requests on a daily basis, but surely they can do better at verifying where/when/what the gift card was spent on instead of just telling me, I've spent it. Right now, I think I have bought my last gift card from giftcardzen. I'll take my business somewhere else unless they make contact with me and try to win back my business.

The first and only time I bought from GiftCardZen I got a $600 gift card, and when my husband went to the store an hour later to order carpet, he was told the card had no funds on it. I called GiftCardZen while my husband was in the store, and they said, we are sorry, but remember, you are buying used merchandise, so that is a risk you take, but we will give you a refund. Here is the problem: GiftCardZen immediately charges your credit or debit card -- no hold or authorization time -- they finalize the purchase. But when it is time for the refund, not so much. So if you get a bad card, which I have since learned happens regularly with them, you are out that cash until they decide to issue the refund. After three days of waiting I put the purchase in dispute with my bank card issuer, and that afternoon I got a call from Isabelle at Gift Card Zen, who told me that because I disputed the charge, I might lose the money. Here is another thing they do: The first time you buy from them, they immediately charge your credit/debit card, but you will get an email saying they will not send you the gift card until after they call and verify who you are. If on a weekend, holiday, or after hours, forget it. And again, they finalize the purchase before verifying who you are. They do not tell you until after they have taken your money that the card will be delayed. BUT if you buy a large enough card the first time, the will sell it to you without verification; chances are, however, the card will be worthless. My theory is that the worthless cards are a survival tactic; in other words, they have a cash shortage and are depending on float time between taking $$ and refunding $$. So, buyer beware.

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Description: Gift Certificates/Cards

Address: 104 N Agassiz St Unit 760, Flagstaff, Arizona, United States, 86002-0136

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