GigMasters.com, Inc.

When COVID19 hit, all of our band's jobs cancelled. And large assemblies of people were banned by the local/state government. We asked TheBash-Gigmasters to “share the burden” and suspend our account for a couple of months, and let us reinstate with the same account credit later. They refused, saying “you can suspend your account, but will continue to debit your annual membership”. In other words, THEY CONTINUE TO MAKE PROFIT FROM VENDORS DURING THE COVID19 crisis. (By the way, their competitor GigSalad offers this “suspension” feature free, with no hassle to the vendor.)

AVOID "THE BASH" GIGMASTERS! They are driven only by profits, not quality service. Vendors are at the bottom of the food-chain. They even sent all Vendors a notice, “encouraging” us to refund non-refundable deposits for the cancelled events (which we had already done), “so customers can use it for a future booking”. i.e. TheBash panders to its customers, but Vendors are ignored, and have to pay ALL the burden for the COVID19 crisis! Their greedy PROFITEERING shines through!

From: [redacted] Sent: Wednesday, July 27, 4:PM To: [redacted] Subject: [redacted] ? Hello, ? Thank you for assisting us in responding to this particular complaint! You'll find our response belowIf there is anything else required from us, please let me knowThanks again! Hello, ? I’m sorry to hear of [redacted] dissatisfaction with the GigMasters vendor that she had booked withWe always strive to provide excellent service to all of our clients, however, GigMasters cannot guarantee particular levels of satisfaction with any given vendorWe allow any and all clients to leave reviews for our vendors so that future clients can make educated decisions on who to book, based on these testimonialsThese testimonials combined with the media advertised on a vendors page allow clients to decide which individual vendor to reserve.? ? While we are very sorry that the client was dissatisfied with the services provided, the services they requested were indeed provided, by the vendor that was chosen.? ? We would be happy to assist [redacted] in choosing a more adequate vendor in the future, should she ever decide to utilize our service again.If there is any additional information needed regarding this matter, please do not hesitate to contact me-- [redacted] Senior Account Specialist GigMasters.com, Inc

Complaint: [redacted] I am rejecting this response because: The day guarantee is useless In this business days is not a realistic time frame to prove booking capabilities as many to most establishments and events book out several months in advance months is a sufficient amount of time to determine if the service is going to work or not Twice I asked to be put in touch with [redacted] supervisor which she completely ignored, in essence refused to do so [redacted] told me that there wasn't really any work in [redacted] ** and that I should change my location to look as though I lived in [redacted] There are several problems with this suggestion: First of all, my starting driving point would be an hour from where I actually live, potentially causing me to drive much further out of my range Second of all, to say I live in [redacted] when I live in [redacted] is deceitful and would actually be considered fraud If they have no work where I live, they had no business taking my money They should have told me from the start that unless I was willing to travel much further then I wanted, that they probably wouldn't be able to help me At which time, I would have declined the service All they were interested in doing was taking my money I signed up with a booking service, not an advertising agency As per the description of their company, as shown below, nothing in the description lists them as an advertising agency GigMastersFrom Wikipedia, the free encyclopediaGigMasters Incis an event services booking platform.[1][2] It is incorporated in Delaware and headquartered in [redacted] k, Connecticut.[3] for a monthly fee, GigMasters matches entertainers with planners of weddings, dances, parties, festivals, celebrations and corporate events.[4][5][6] For months they have provided me with nothing! I got zero gigs for the fee that I paid them I want the remaining unused portion of my subscription refunded for the amount of 94.00, which is more than fair seeing that they have not provided me with any work and as much as have stated that they will not be able to provide me with any work going forwarded due to my location Realistically I should be asking for a total refund They should be happy to get off as easily as refunding me 1/of what I paid Sincerely, [redacted]

? Complaint: [redacted] I am rejecting this response because: ? The day guarantee is useless? In this business days is not a realistic time frame to prove booking capabilities as many to most establishments and events book out several months in advance? months is a sufficient amount of time to determine if the service is going to work or not? Twice I asked to be put in touch with [redacted] supervisor which she completely ignored, in essence refused to do so? [redacted] ? told me that there wasn't really any work in [redacted] **? and that I should change my location to look as though I lived in [redacted] ? There are several problems with this suggestion: ? First of all, my starting driving point would be an hour from where I actually live, potentially causing me to drive much further out of my range? Second of all, to say I live in [redacted] ? when I live in [redacted] ? is deceitful and would actually be considered fraud? If they have no work where I live, they had no business taking my money? They should have told me from the start that unless I was willing to travel much further then I wanted, that they probably wouldn't be able to help me? At which time, I would have declined the service? All they were interested in doing was taking my money? I signed up with a booking service, not an advertising agency? As per the description of their company, as shown below, nothing in the description lists them as an advertising agency? GigMastersFrom Wikipedia, the free encyclopediaGigMasters Incis an event services booking platform.[1][2]? It is incorporated in Delaware and headquartered in [redacted] k, Connecticut.[3]? for a monthly fee, GigMasters matches entertainers with planners of weddings, dances, parties, festivals, celebrations and corporate events.[4][5][6]? ? For months they have provided me with nothing! ? I got zero gigs for the fee that I paid them? I want the remaining unused portion of my subscription refunded for the amount of 94.00, which is more than fair seeing that they have not provided me with any work and as much as have stated that they will not be able to provide me with any work going forwarded due to my location? Realistically I should be asking for a total refund? They should be happy to get off as easily as refunding me 1/of what I paid? Sincerely, [redacted]

Hello [redacted] and The Revdex.com,I'm sorry to read that you've not yet heard back from the vendor you bookedI'm out on vacation this week, and when I return to work on Tuesday 9/I will personally re-contact the vendor on your behalf Although you did not book this vendor through GigMasters, I promise I'll do everything I can for you to straighten out this matterI'm here to helpPlease feel free to call me any timeMy direct line is [redacted] Sincerely,Kevin K.President, GigMasters

Hello,While we certainly sympathize with [redacted] complaints, GigMasters in no way guarantee's that vendors who use the service are "guaranteed" to get bookedThe choice of who gets booked is ultimately that of our clients, which unfortunately, is out of our handsThe GigMasters service ensures that we will send leads and put our vendors in contact with clients that can lead to potential bookingsWe also cannot offer refunds at this time, as we have a very strict day money back guarantee policy, which is clearly stated on our sign up pageYou will find a screenshot attachedGigMasters in no way lies, or tricks its members into membershipsOur business model is dependent on the success and satisfaction of our performersWe will be more than happy to work with [redacted] to improve the quality of his experience with our booking platformThank you

Hello,? This is Regarding the additional information providedI have included below a link to the GigMasters User AgreementWhen a client or member uses GigMasters, or signs up for the service, they are agreeing to our terms of service."By accessing or using the GigMasters website (including the mobile optimized version of the website), online services, mobile and other applications and social networking platforms (each, a "Site"), whether automated or otherwise, you agree to be bound by these Terms of Use"These terms of service indicate that anyone signing up for GigMasters is bound by the day money back guarantee, regardless of situation or circumstanceSo a refund, is not possible, and this is detailed on our sign up page (screenshot in previous response) and in our user agreement.In regards to the claims that there is no work in the location of [redacted] *E, GigMasters has provided this member with several leads in the area as they have become availableNaturally, there are more leads in larger cities and densely populated locations (more venues, more clients), so the suggestion to migrate primary locations to Philadelphia was made as a suggestion to improve lead generationAs leads are generated by clients, and client needs in said locations, GigMasters cannot guarantee bookings, or a certain level of leads, as this largely will depend on demand for the members category/service typeHowever, GigMasters has certainly been fulfilling what we can offer, which is leads, whether the vendor books said leads is entirely up to the client, and their decisions.GigMasters makes no claims to be an "Advertising Agency" as by definition an advertising agency is a business dedicated to creating, planning, and handling advertising.As a booking service, there is no guarantee of booking, as GigMasters has no control over the contents of a members profile or interactions with clientsBelow I have added another excerpt from our User Agreement."GigMasters provides a place for GigMasters Users to interact with vendors and book those vendors to provide all of the services needed to host an eventHowever, GigMasters does not provide any vendor services, nor is it an agent for the vendors or act as"And here we have provided the URL address for our user agreement, which once again clearly states that by signing up for the GigMasters site, the members are agreeing to all our terms of service, including our day money back guarantee.? GigMasters User Agreement -? https://www.gigmasters.com/user-agreement? ? Thank you

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] this not acceptable and would like to refunded , my annual fee without , fail advertisement is just advertise ? they even have ad on [redacted] doing everything but , saying they guarantee quality , bids for their vender I have ? bidded on scam , bids people them sing their site to just find , musician to play the bands? I am , verified recording artist ,with to CCM albums to my ? credit and if you need documentation to , my claims I have the emails to prove it ? please , let me know if need? this proof from and you can decide for you self just let me know to whom I need to send them I received and email from them about their ? receiving scam bids through ther site? I do not intend to work with , in any manner to get them to , this is not how a booking agency operates , I will send the emails , so I do not intend to let this go with go , it the pricinple?

Hi [redacted] , I'm so sorry to read that you had an issue with a GigMasters vendorGigMasters will do everything we can to help youAm I correct to say that the Gig ID in question is Gig ID [redacted] ? I see that you filled out multiple requests, so I just want to be sure I reference the correct informationI don't see that you booked any GigMasters vendor through our systemAnd I do not see any funds being paid by you to GigMasters or through GigMastersIf you believe that you did pay something to GigMasters, please let me know if you have a GigMasters Order ID number which you can provide to meIf you did not book your event through GigMasters, we cannot issue you a refund, however, we will certainly be glad to reach out to the vendor in question and advise them of your dissatisfaction, and your demand that they refund $to you So if you can please confirm the Gig ID number at your earliest convenience, that would be greatThanksSincerely, Kevin K [redacted] President, GigMasters

From: [redacted] Sent: Wednesday, July 27, 4:PMTo: [redacted] Subject: [redacted] Hello, Thank you for assisting us in responding to this particular complaint! You'll find our response belowIf there is anything else required from us, please let me knowThanks again! Hello, I’m sorry to hear of [redacted] dissatisfaction with the GigMasters vendor that she had booked withWe always strive to provide excellent service to all of our clients, however, GigMasters cannot guarantee particular levels of satisfaction with any given vendorWe allow any and all clients to leave reviews for our vendors so that future clients can make educated decisions on who to book, based on these testimonialsThese testimonials combined with the media advertised on a vendors page allow clients to decide which individual vendor to reserve While we are very sorry that the client was dissatisfied with the services provided, the services they requested were indeed provided, by the vendor that was chosen We would be happy to assist [redacted] in choosing a more adequate vendor in the future, should she ever decide to utilize our service again.If there is any additional information needed regarding this matter, please do not hesitate to contact me-- [redacted] Senior Account Specialist GigMasters.com, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] So I reach out to the vendor again and gave him a call today witch is Aug at 9:30am spoe with him and he finally said he does not know what he did with the file so I finally offered me a refundAnd he apologizes and stated this his father was sick I said sorry to hear that but if u had of communicated with me non of this needed to happen because I was the one always calling him and getting the run around.and those photos for memories I want haveBut I guess its nice that he owning up to his mistake so lets hope he follows throu and sends me my refund

Hello, I’m very sorry to read about Mr [redacted] negative experience with the GigMasters service, however, nowhere in the entirety of all GigMasters pages do we guarantee that signing up with GigMasters means guaranteed bookings Because we are a booking service we assist our members in advertising and increasing their exposure online, however, final say as to who get books is always that of the clients who are booking the entertainment for their event, something outside of the control of GigMastersShould Mr [redacted] be interested, we would be more than happy to help him with good booking practices to help improve his experience the second time aroundWe host quarterly webinars with some great information to improve his booking chances as well If any additional information is needed, please do not hesitate to contact me regarding this matter Sincerely, Becky S [redacted] Manager, Account Services

Revdex.com: The credit card company when I called informed me no refund was made After calling them a second time after I filed this compliant they realized they did in fact refund me in a timely manner This complaint has been complete resolved and I apologize it was due to wrong information from my credit card company which is what led me to file this complaint Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: [redacted] breech my contract for services rendered, he fraudulently had payments made to his [redacted] account for which I was advised that the deposit of $was directed towards my Gigmaster account to lock in the said date and his violating Gigmaster's policy by side barring with the clients and having payments and services rendered by his company Overall, this has been an horrible experience and his handling this situation in an unethical manner, resulting in me paying $ Again, I can not express how this has left a horrible mark on me and the children, the expenses that I have incurred and the time spent trying to resolve this issue because one of your vendor is providing poor and unethical services GigRequest: [redacted] Client ID#: [redacted] Transaction #: [redacted] Deposit made on September 14, 2015Receipt number: [redacted] Event date: September 27, Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I sent a request within days on their website on their form to communicate with themThat request was ignored and because it is on their form and not by personal email the claim I am making regarding communicating with them cannot be verified by me on my endThey can make the claim they have ticket numbers for communication and we basically HAVE to believe them because there is no way for me to prove it from my endThey therefore can ignore any email they recieve and blame it on the consumer because we cannot prove itI am dissapointed in myself getting too busy thinking it was taken care of when indeed it wasn'tHad it to do again I would have called to follow up and not assumed it was taken care ofI have yet to get one gig from this siteI have written very reasonable offers to work with people firing through this site etcand nothingA waste of time and money it seemsI keep trying to use it because I'm not getting my money back it seems but I am very dissatisfied with this purchase Sincerely, [redacted] ***

Hello, I’m very sorry to read about Mr. [redacted] negative experience with the GigMasters service, however, nowhere in the entirety of all GigMasters pages do we guarantee that signing up with GigMasters means guaranteed bookings. Because we are a booking service we assist our members... in advertising and increasing their exposure online, however, final say as to who get books is always that of the clients who are booking the entertainment for their event, something outside of the control of GigMasters. Should Mr. [redacted] be interested, we would be more than happy to help him with good booking practices to help improve his experience the second time around. We host quarterly webinars with some great information to improve his booking chances as well. If any additional information is needed, please do not hesitate to contact me regarding this matter. Sincerely,Becky S*Manager, Account Services

Hello, This is Regarding the additional information providedI have included below a link to the GigMasters User AgreementWhen a client or member uses GigMasters, or signs up for the service, they are agreeing to our terms of service."By accessing or using the GigMasters website (including the mobile optimized version of the website), online services, mobile and other applications and social networking platforms (each, a "Site"), whether automated or otherwise, you agree to be bound by these Terms of Use"These terms of service indicate that anyone signing up for GigMasters is bound by the day money back guarantee, regardless of situation or circumstanceSo a refund, is not possible, and this is detailed on our sign up page (screenshot in previous response) and in our user agreement.In regards to the claims that there is no work in the location of [redacted] *E, GigMasters has provided this member with several leads in the area as they have become availableNaturally, there are more leads in larger cities and densely populated locations (more venues, more clients), so the suggestion to migrate primary locations to Philadelphia was made as a suggestion to improve lead generationAs leads are generated by clients, and client needs in said locations, GigMasters cannot guarantee bookings, or a certain level of leads, as this largely will depend on demand for the members category/service typeHowever, GigMasters has certainly been fulfilling what we can offer, which is leads, whether the vendor books said leads is entirely up to the client, and their decisions.GigMasters makes no claims to be an "Advertising Agency" as by definition an advertising agency is a business dedicated to creating, planning, and handling advertising.As a booking service, there is no guarantee of booking, as GigMasters has no control over the contents of a members profile or interactions with clientsBelow I have added another excerpt from our User Agreement."GigMasters provides a place for GigMasters Users to interact with vendors and book those vendors to provide all of the services needed to host an eventHowever, GigMasters does not provide any vendor services, nor is it an agent for the vendors or act as"And here we have provided the URL address for our user agreement, which once again clearly states that by signing up for the GigMasters site, the members are agreeing to all our terms of service, including our day money back guaranteeGigMasters User Agreement - https://www.gigmasters.com/user-agreement Thank you

From: [redacted] Sent: Monday, August 22, 4:PM [redacted] 9Hello [redacted] Thank you for all your assistanceBelow is our response to this complaintThank you and have a nice day.Hello,It is unfortunate that [redacted] was not satisfied with the GigMasters booking platform, however, we have a very strict day money back guarantee policy which we adhere byAnyone communicating with GigMasters within that days is entitled to a full refundWe also keep records of all communications between GigMasters and our customers, all of which have their own identification numbersThese reference numbers allow us to pinpoint all communications with our clientsTicket [redacted] *s the reference number for the only request for a refund GigMasters received from [redacted] which was received on 7/4/Her initial sign up date was 5/29/As you can see, this falls outside of the day money back guarantee windowWe’re sorry to hear that [redacted] was dissatisfied with our service, and hope that with time, she will become more satisfied with our product

RE: Gig [redacted] Hello, I'm sorry to read of Mr [redacted] troubles with a GigMasters vendorOur records indicate that Mr [redacted] did contact a vendor ("showbiz") who advertises on GigMasters, through GigMastersHowever, Mr[redacted] did not transact the booking through GigMastersSo we have no booking on record, and we have no payment of Mr [redacted] 's on recordHe booked the vendor outside of the GigMasters web siteSo there is no payment for us to refundAlthough Mr [redacted] booked outside of the GigMasters web site, we always try our best to help resolve situations to everyone's satisfactionSo we've gone ahead and contacted the vendor he booked, and we've asked the vendor to please follow through on what the vendor had promised to Mr [redacted] regarding the media files of his eventIf you need any further information regarding this matter, please do not hesitate to contact me Sincerely, Kevin KPresident, GigMasters

Hello, While our goal at GigMasters is to get our vendors booked, we make no guarantee's about the ability to bookGigMasters is a booking service in which vendors can advertise their services for potential booking with clientsHowever, much like advertising, there is no guarantee of result
The decision of who the clients choose to book is their own, and cannot be influenced in any way by GigMastersWe also very clearly state that there is a day money back guaranteeI have included in this response a snapshot of our sign up pageYou will notice our pricing structure listed above, along with a very clear graphic that indicates our day money back guaranteeOnce the membership is outside of the day window, we are no longer able to issue refundsThis membership still has until 12/27/17, in which time this customer can still get booked and reap the benefits of the serviceWhile we certainly apologize that *** has not found success as of yet, we remain hopeful that if she continues to use the service, she can get booked through our service. Thank you