GigMasters.com, Inc.

Hello, While our goal at GigMasters is to get our vendors booked, we make no guarantee's about the ability to bookGigMasters is a booking service in which vendors can advertise their services for potential booking with clientsHowever, much like advertising, there is no guarantee of result
The decision of who the clients choose to book is their own, and cannot be influenced in any way by GigMastersWe also very clearly state that there is a day money back guaranteeI have included in this response a snapshot of our sign up pageYou will notice our pricing structure listed above, along with a very clear graphic that indicates our day money back guaranteeOnce the membership is outside of the day window, we are no longer able to issue refundsThis membership still has until 12/27/17, in which time this customer can still get booked and reap the benefits of the serviceWhile we certainly apologize that *** has not found success as of yet, we remain hopeful that if she continues to use the service, she can get booked through our service. Thank you

Hello, This is Regarding the additional information providedI have included below a link to the GigMasters User AgreementWhen a client or member uses GigMasters, or signs up for the service, they are agreeing to our terms of service."By accessing or using the GigMasters website (including the mobile optimized version of the website), online services, mobile and other applications and social networking platforms (each, a "Site"), whether automated or otherwise, you agree to be bound by these Terms of Use"These terms of service indicate that anyone signing up for GigMasters is bound by the day money back guarantee, regardless of situation or circumstanceSo a refund, is not possible, and this is detailed on our sign up page (screenshot in previous response) and in our user agreement.In regards to the claims that there is no work in the location of *** *E, GigMasters has provided this member with several leads in the area as they have become availableNaturally, there are more leads in larger cities and densely populated locations (more venues, more clients), so the suggestion to migrate primary locations to Philadelphia was made as a suggestion to improve lead generationAs leads are generated by clients, and client needs in said locations, GigMasters cannot guarantee bookings, or a certain level of leads, as this largely will depend on demand for the members category/service typeHowever, GigMasters has certainly been fulfilling what we can offer, which is leads, whether the vendor books said leads is entirely up to the client, and their decisions.GigMasters makes no claims to be an "Advertising Agency" as by definition an advertising agency is a business dedicated to creating, planning, and handling advertising.As a booking service, there is no guarantee of booking, as GigMasters has no control over the contents of a members profile or interactions with clientsBelow I have added another excerpt from our User Agreement."GigMasters provides a place for GigMasters Users to interact with vendors and book those vendors to provide all of the services needed to host an eventHowever, GigMasters does not provide any vendor services, nor is it an agent for the vendors or act as"And here we have provided the URL address for our user agreement, which once again clearly states that by signing up for the GigMasters site, the members are agreeing to all our terms of service, including our day money back guarantee. GigMasters User Agreement - https://www.gigmasters.com/user-agreement Thank you

Hello,
Thank you for the response Today, December 29th, at 12:45pm I spoke directly with *** *** to discuss his membership with GigMasters We agreed that I will conduct a thorough audit of his profile to make sure it is optimized for success on GigMasters*** agreed to stay active for a few months with the new profile to see if we can get him some success on the site If, in a few months, *** is still displeased he will call me directly to discuss more optionsHe will be receiving his updated profile information this afternoon, along with stats to explain the changes.
Please do not hesitate to contact me with any additional concerns.
Sincerely,
Becky S***
Manager, Account Services

GIGMASTERS' RESPONSE TO Complaint ID #: *** Hello ***, Thank you for being a valued member of the GigMasters familyWe would like to sincerely apologize for any dissatisfaction or inconvenience caused by our serviceWe also want to apologize for
any confusion caused by our refund policy as we do have a day money back guarantee in place for memberships and GigMasters does not offer pro-rated or partial refunds on the membership feeWe have included a link to our Pricing and Payments page here: *** along with a link to our User Agreement: *** We aim to be as transparent and forthright as possible when it comes to our policies and we're hopeful that this information will be helpful to you We certainly want our members to have a positive and successful experience on GigMasters and we would love the opportunity to turn this around for youOur goal is to help our members get more bookings and we'd be more than happy to assist you with this process for the remainder of your membership, which is valid until 12/22/18, and we encourage you to use the remaining timeWe'd be glad to provide you with an in-depth one on one profile consultation which will cover your account settings along with your profile material and contentWe can also provide you with lots of helpful tips and tools to maximize and optimize your booking and earning potential on GigMastersPlease feel free to give us a call at your earliest convenience and our dedicated Account Services Team will be glad to assist you We thank you for your time and consideration and will look forward to speaking with you soon. Sincerely, Gus

Hello,
I’m very sorry to read about Mr*** negative
experience with the GigMasters service, however, nowhere in the entirety of all
GigMasters pages do we guarantee that signing up with GigMasters means
guaranteed bookingsBecause we are a booking service we assist our members
in
advertising and increasing their exposure online, however, final say as to who
get books is always that of the clients who are booking the entertainment for their event,
something outside of the control of GigMastersShould Mr*** be
interested, we would be more than happy to help him with good booking practices
to help improve his experience the second time aroundWe host quarterly webinars with some great information to improve his booking chances as well If any additional
information is needed, please do not hesitate to contact me regarding this
matter
Sincerely,Becky S*Manager, Account Services

Revdex.com:
The credit card company when I called informed me no refund was made After calling them a second time after I filed this compliant they realized they did in fact refund me in a timely manner This complaint has been complete resolved and I apologize it was due to wrong information from my credit card company which is what led me to file this complaint
Sincerely,
*** ***

Hello,We understand the frustration that [redacted] feels regarding his refund, however, we have looked further into this matter, and a refund of $was issued on 5/9/at 12:PMThe refund order was given a reference number of [redacted] and was returned successfully via the original method of
payment to [redacted]ardWhen processing refunds, GigMasters will receive one of many messages regarding the status of the refundIn this case, the refund was sent successfully and was given a status of "success"We have assured Mr[redacted]hat his refund was sent, it is possible that the refund had been simply overlookedThank you

From: [redacted] Sent: Tuesday, April 24, 3:PM To: [redacted] Subject: Re: Your complaint has been received ? This matter has been resolved? Thank you? ? [redacted]?

From: [redacted] Sent: Monday, August 22, 4:PM[redacted]9Hello [redacted]Thank you for all your assistanceBelow is our response to this complaintThank you and have a nice day.Hello,It is
unfortunate that [redacted] was not satisfied with the GigMasters booking platform, however, we have a very strict day money back guarantee policy which we adhere byAnyone communicating with GigMasters within that days is entitled to a full refundWe also keep records of all communications between GigMasters and our customers, all of which have their own identification numbersThese reference numbers allow us to pinpoint all communications with our clientsTicket [redacted]s the reference number for the only request for a refund GigMasters received from [redacted] which was received on 7/4/Her initial sign up date was 5/29/As you can see, this falls outside of the day money back guarantee windowWe’re sorry to hear that [redacted] was dissatisfied with our service, and hope that with time, she will become more satisfied with our product

?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted] So I reach out to the vendor again and gave him a call today witch is Aug at 9:30am spoe with him and he finally said he does not know what he did with the file so I finally offered me a refundAnd he apologizes and stated this his father was sick I said sorry to hear that but if u had of communicated with me non of this needed to happen because I was the one always calling him and getting the run around.and those photos for memories I want haveBut I guess its nice that he owning up to his mistake so lets hope he follows throu and sends me my refund

Complaint: [redacted]
I am rejecting this response because: [redacted] breech my contract for services rendered, he fraudulently had payments made to his [redacted] account for which I was advised that the deposit of $66.56 was directed towards my Gigmaster account to lock in the said date and his violating Gigmaster's policy by side barring with the clients and having payments and services rendered by his company.  Overall, this has been an horrible experience and his handling this situation in an unethical manner, resulting in me paying $200.   Again, I can not express how this has left a horrible mark on me and the children, the expenses that I have incurred and the time spent trying to resolve this issue because one of your vendor  is providing poor and unethical services.  
GigRequest:  [redacted]
Client ID#:  [redacted] Transaction #:  [redacted]
Deposit made on September 14, 2015
Receipt number:   [redacted]
Event date:  September 27, 2015
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The 30 day guarantee is useless.  In this business 30 days is not a realistic time frame to prove booking capabilities as many to most establishments and events book out several months in advance.  6 months is a sufficient amount of time to determine if the service is going to work or not.  Twice I asked to be put in touch with [redacted] supervisor which she completely ignored, in essence refused to do so.  [redacted] told me that there wasn't really any work in [redacted] and that I should change my location to look as though I lived in [redacted]  There are several problems with this suggestion:  First of all, my starting driving point would be an hour from where I actually live, potentially causing me to drive much further out of my range.  Second of all, to say I live in [redacted] when I live in [redacted] is deceitful and would actually be considered fraud.  If they have no work where I live, they had no business taking my money.  They should have told me from the start that unless I was willing to travel much further then I wanted, that they probably wouldn't be able to help me.  At which time, I would have declined the service.  All they were interested in doing was taking my money.  I signed up with a booking service, not an advertising agency.  As per the description of their company, as shown below, nothing in the description lists them as an advertising agency.  GigMastersFrom Wikipedia, the free encyclopediaGigMasters Inc. is an event services booking platform.[1][2] It is incorporated in Delaware and headquartered in [redacted]k, Connecticut.[3] for a monthly fee, GigMasters matches entertainers with planners of weddings, dances, parties, festivals, celebrations and corporate events.[4][5][6]  
For 6 months they have provided me with nothing!  I got zero gigs for the fee that I paid them.  I want the remaining unused portion of my subscription refunded for the amount of 94.00, which is more than fair seeing that they have not provided me with any work and as much as have stated that they will not be able to provide me with any work going forwarded due to my location.  Realistically I should be asking for a total refund.  They should be happy to get off as easily as refunding me 1/2 of what I paid.  
Sincerely,
[redacted]

From: [redacted] Sent: Wednesday, July 27, 2016 4:26 PMTo: [redacted]Subject:...

[redacted]   Hello,   Thank you for assisting us in responding to this particular complaint! You'll find our response below. If there is anything else required from us, please let me know. Thanks again! Hello,   I’m sorry to hear of [redacted] dissatisfaction with the GigMasters vendor that she had booked with. We always strive to provide excellent service to all of our clients, however, GigMasters cannot guarantee particular levels of satisfaction with any given vendor. We allow any and all clients to leave reviews for our vendors so that future clients can make educated decisions on who to book, based on these testimonials. These testimonials combined with the media advertised on a vendors page allow clients to decide which individual vendor to reserve.    While we are very sorry that the client was dissatisfied with the services provided, the services they requested were indeed provided, by the vendor that was chosen.    We would be happy to assist [redacted] in choosing a more adequate vendor in the future, should she ever decide to utilize our service again.If there is any additional information needed regarding this matter, please do not hesitate to contact me. -- [redacted] Senior Account Specialist GigMasters.com, Inc.

Complaint: [redacted]
I am rejecting this response because: I sent a request within 30 days on their website on their form to communicate with them. That request was ignored and because it is on their form and not by personal email the claim I am making regarding communicating with them cannot be verified by me on my end. They can make the claim they have ticket numbers for communication and we basically HAVE to believe them because there is no way for me to prove it from my end. They therefore can ignore any email they recieve and blame it on the consumer because we cannot prove it. I am dissapointed in myself getting too busy thinking it was taken care of when indeed it wasn't. Had it to do again I would have called to follow up and not assumed it was taken care of. I have yet to get one gig from this site. I have written very reasonable offers to work with people firing through this site etc. and nothing. A waste of time and money it seems. I keep trying to use it because I'm not getting my money back it seems but I am very dissatisfied with this purchase.
Sincerely,
[redacted]

RE: Gig [redacted]Hello,I'm sorry to read of Mr. [redacted] troubles with a GigMasters vendor. Our records indicate that Mr. [redacted] did contact a vendor ("showbiz911 ") who advertises on GigMasters, through GigMasters. However, Mr.[redacted] did not transact the booking through GigMasters. So we have no...

booking on record, and we have no payment of Mr. [redacted]'s on record. He booked the vendor outside of the GigMasters web site. So there is no payment for us to refund. Although Mr. [redacted] booked outside of the GigMasters web site, we always try our best to help resolve situations to everyone's satisfaction. So we've gone ahead and contacted the vendor he booked, and we've asked the vendor to please follow through on what the vendor had promised to Mr. [redacted] regarding the media files of his event.If you need any further information regarding this matter, please do not hesitate to contact me. Sincerely,Kevin K.President, GigMasters

RE: Member ID [redacted] - A Shot Above
Entertainment, Inc.
sans-serif;">Hi,
Thank you for contacting GigMasters. I sincerely apologize for the delay in responding. I've looked into this matter, and there are a few things I'd like to set the record straight on:
1. We have a 30 day money back guarantee policy. In the case of this customer, his 30 day money back policy expired on 12/30/13.
2. The customer stated in his complaint that he received no leads from GigMasters. This is not true. He received 36 leads from GigMasters.
3. The Customer stated that the purchase price was $249. This is not true. The purchase price was $124.50. 
I'm sincerely sorry for any misunderstanding. I'd like to offer this customer a pro-rated refund in the amount of $90.00. This represents a refund of 9 of the 12 months of the membership which was purchased. Please provide me with the customer's name, to whom to make the check out to, and where to mail the check, and we'll have a refund check mailed out within five business days. 
Thank You.
Sincerely,
[redacted]
President, GigMasters.com, Inc.

Hello,
I’m very sorry to read about Mr. [redacted] negative
experience with the GigMasters service, however, nowhere in the entirety of all
GigMasters pages do we guarantee that signing up with GigMasters means
guaranteed bookings. Because we are a booking service we assist our members...

in
advertising and increasing their exposure online, however, final say as to who
get books is always that of the clients who are booking the entertainment for their event,
something outside of the control of GigMasters. Should Mr. [redacted] be
interested, we would be more than happy to help him with good booking practices
to help improve his experience the second time around. We host quarterly webinars with some great information to improve his booking chances as well.  If any additional
information is needed, please do not hesitate to contact me regarding this
matter.
Sincerely,Becky S[redacted]Manager, Account Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
So I reach out to the vendor again and gave him a call today witch is Aug 31 at 9:30am spoe with him and he finally said he does not know what he did with the file so I finally offered me a refund. And he apologizes and stated this his father was sick I said sorry to hear that but if u had of communicated with me non of this needed to happen because I was the one always calling him and getting the run around.and those photos for memories I want have. But I guess its nice that he owning up to his mistake so lets hope he follows throu and sends me my refund.

From: [redacted] Sent: Wednesday, July 27, 2016 4:26 PM To: [redacted] Subject: [redacted]   Hello,   Thank you for assisting us in responding to this particular complaint! You'll find our response below. If there is anything...

else required from us, please let me know. Thanks again! Hello,   I’m sorry to hear of [redacted] dissatisfaction with the GigMasters vendor that she had booked with. We always strive to provide excellent service to all of our clients, however, GigMasters cannot guarantee particular levels of satisfaction with any given vendor. We allow any and all clients to leave reviews for our vendors so that future clients can make educated decisions on who to book, based on these testimonials. These testimonials combined with the media advertised on a vendors page allow clients to decide which individual vendor to reserve.    While we are very sorry that the client was dissatisfied with the services provided, the services they requested were indeed provided, by the vendor that was chosen.    We would be happy to assist [redacted] in choosing a more adequate vendor in the future, should she ever decide to utilize our service again.If there is any additional information needed regarding this matter, please do not hesitate to contact me. -- [redacted] Senior Account Specialist GigMasters.com, Inc.

Revdex.com:
The credit card company when I called informed me no refund was made.  After calling them a second time after I filed this compliant they realized they did in fact refund me in a timely manner.  This complaint has been complete resolved and I apologize it was due to wrong information from my credit card company which is what led me to file this complaint.
Sincerely,
[redacted]