GigMasters.com, Inc.

Hello,
I’m very sorry to hear of Mr. [redacted] dissatisfaction with the
GigMasters service. Our records indicate that [redacted] has been a member of
GigMasters, on and off, since 10/19/2011. In that time we have always had a very clear 30
day money back guarantee policy, wherein anyone who is...

dissatisfied with
service can request a full refund within said time frame. Mr. [redacted] purchased
his current membership on 5/7/2015, well past the 30 day window.
GigMasters does not ever guarantee
bookings. GigMasters provides event leads to our members and does its best to assist all members in getting booked for
events. That said, the final decision of who gets booked for these events is ultimately that of
the client, which GigMasters has no influence over.
I would be happy to assist Mr. [redacted] in improving his
experience with our service or perhaps offering him some sort of compensation
in the form of additional time on his membership period, should he be
interested. If there is any additional information needed regarding this
matter, please do not hesitate to contact me. Sincerely,Becky S[redacted]Manager of Account Services

From: [redacted] Sent: Monday, August 22, 2016 4:20 PM[redacted]9Hello [redacted]Thank you for all your assistance. Below is our response to this complaint. Thank you and have a...

nice day.Hello,It is unfortunate that [redacted] was not satisfied with the GigMasters booking platform, however, we have a very strict 30 day money back guarantee policy which we adhere by. Anyone communicating with GigMasters within that 30 days is entitled to a full refund. We also keep records of all communications between GigMasters and our customers, all of which have their own identification numbers. These reference numbers allow us to pinpoint all communications with our clients. Ticket [redacted]s the reference number for the only request for a refund GigMasters received from [redacted] which was received on 7/4/16. Her initial sign up date was 5/29/16. As you can see, this falls outside of the 30 day money back guarantee window. We’re sorry to hear that [redacted] was dissatisfied with our service, and hope that with time, she will become more satisfied with our product.

Hello [redacted] and The Revdex.com,I'm sorry to read that you've not yet heard back from the vendor you booked. I'm out on vacation this week, and when I return to work on Tuesday 9/1 I will personally re-contact the vendor on your behalf.  Although you did not book this vendor through GigMasters, I promise I'll do everything I can for you to straighten out this matter. I'm here to help. Please feel free to call me any time. My direct line is [redacted]. Sincerely,Kevin K.President, GigMasters

Complaint: [redacted]
I am rejecting this response because: [redacted] breech my contract for services rendered, he fraudulently had payments made to his [redacted] account for which I was advised that the deposit of $66.56 was directed towards my Gigmaster account to lock in the said date and his violating Gigmaster's policy by side barring with the clients and having payments and services rendered by his company.  Overall, this has been an horrible experience and his handling this situation in an unethical manner, resulting in me paying $200.   Again, I can not express how this has left a horrible mark on me and the children, the expenses that I have incurred and the time spent trying to resolve this issue because one of your vendor  is providing poor and unethical services.  GigRequest:  [redacted]Client ID#:  [redacted] Transaction #:  [redacted]Deposit made on September 14, 2015Receipt number:   [redacted]Event date:  September 27, 2015
Sincerely,
[redacted]

5 years is more than enough time to realize that this service is a waste of money. Also, featured profiles weren't being pushed when I originally signed up like they are now. Not only have the rates significantly increased, but now, because I don't have a featured profile, no one is going to ever look at my profile. I have called and spoke to a few of your bozo employees that had no ideas to generate more traffic to my profile. I know its not my location since there are others nearby getting gigs and reviews. It is because my account was created in 2011 with one review and performers with more reviews are getting views as well. The system is flawed on so many levels and I do not want to be part of it no longer. Please make this right with a partial refund or I will have share my experience on a few websites. This company is making so much money it is not even funny. A small refund, probably, $50 is not going to break you.

Complaint: [redacted]
I am rejecting this response because: I sent a request within 30 days on their website on their form to communicate with them. That request was ignored and because it is on their form and not by personal email the claim I am making regarding communicating with them cannot be verified by me on my end. They can make the claim they have ticket numbers for communication and we basically HAVE to believe them because there is no way for me to prove it from my end. They therefore can ignore any email they recieve and blame it on the consumer because we cannot prove it. I am dissapointed in myself getting too busy thinking it was taken care of when indeed it wasn't. Had it to do again I would have called to follow up and not assumed it was taken care of.
I have yet to get one gig from this site. I have written very reasonable offers to work with people firing through this site etc. and nothing. A waste of time and money it seems. I keep trying to use it because I'm not getting my money back it seems but I am very dissatisfied with this purchase.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I have not heard anything from the vendor nor have received the media files I dont understand was going on I paid for a service that I did not get I found the vendor throu their site and contacted him it does not say on their site to call them and that the vendors they promote on there web site are not trust worthy I would have never found him if I did not go throu gigmasters and the guy that they are promoting on thers site showbiz911  aka  robert e[redacted] is giving me the run around ive been waiting since the 12th and still am I called him on the 25th he said for a fact I would have the files witch I dont so what now??.

Hello, This is Regarding the additional information provided. I have included below a link to the GigMasters User Agreement. When a client or member uses GigMasters, or signs up for the service, they are agreeing to our terms of service."By accessing or using the GigMasters website (including the mobile optimized version of the website), online services, mobile and other applications and social networking platforms (each, a "Site"), whether automated or otherwise, you agree to be bound by these Terms of Use"These terms of service indicate that anyone signing up for GigMasters is bound by the 30 day money back guarantee, regardless of situation or circumstance. So a refund, is not possible, and this is detailed on our sign up page (screenshot in previous response) and in our user agreement.In regards to the claims that there is no work in the location of [redacted]E, GigMasters has provided this member with several leads in the area as they have become available. Naturally, there are more leads in larger cities and densely populated locations (more venues, more clients), so the suggestion to migrate primary locations to Philadelphia was made as a suggestion to improve lead generation. As leads are generated by clients, and client needs in said locations, GigMasters cannot guarantee bookings, or a certain level of leads, as this largely will depend on demand for the members category/service type. However, GigMasters has certainly been fulfilling what we can offer, which is leads, whether the vendor books said leads is entirely up to the client, and their decisions.GigMasters makes no claims to be an "Advertising Agency" as by definition an advertising agency is a business dedicated to creating, planning, and handling advertising.As a booking service, there is no guarantee of booking, as GigMasters has no control over the contents of a members profile or interactions with clients. Below I have added another excerpt from our User Agreement."GigMasters provides a place for GigMasters Users to interact with vendors and book those vendors to provide all of the services needed to host an event. However, GigMasters does not provide any vendor services, nor is it an agent for the vendors or act as"And here we have provided the URL address for our user agreement, which once again clearly states that by signing up for the GigMasters site, the members are agreeing to all our terms of service, including our 30 day money back guarantee. GigMasters User Agreement - https://www.gigmasters.com/user-agreement  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] So I reach out to the vendor again and gave him a call today witch is Aug 31 at 9:30am spoe with him and he finally said he does not know what he did with the file so I finally offered me a refund. And he apologizes and stated this his father was sick I said sorry to hear that but if u had of communicated with me non of this needed to happen because I was the one always calling him and getting the run around.and those photos for memories I want have. But I guess its nice that he owning up to his mistake so lets hope he follows throu and sends me my refund.

Hello,While we certainly sympathize with [redacted] complaints, GigMasters in no way guarantee's that vendors who use the service are "guaranteed" to get booked. The choice of who gets booked is ultimately that of our clients, which unfortunately, is out of our hands. The GigMasters service ensures...

that we will send leads and put our vendors in contact with clients that can lead to potential bookings. We also cannot offer refunds at this time, as we have a very strict 30 day money back guarantee policy, which is clearly stated on our sign up page. You will find a screenshot attached. GigMasters in no way lies, or tricks its members into memberships. Our business model is dependent on the success and satisfaction of our performers. We will be more than happy to work with [redacted] to improve the quality of his experience with our booking platform. Thank you.

From: [redacted] Sent: Monday, August 22, 2016 4:20 PM[redacted]9Hello [redacted]Thank you for all your assistance. Below is our response to this complaint. Thank you and have a nice day.Hello,It is...

unfortunate that [redacted] was not satisfied with the GigMasters booking platform, however, we have a very strict 30 day money back guarantee policy which we adhere by. Anyone communicating with GigMasters within that 30 days is entitled to a full refund. We also keep records of all communications between GigMasters and our customers, all of which have their own identification numbers. These reference numbers allow us to pinpoint all communications with our clients. Ticket [redacted]s the reference number for the only request for a refund GigMasters received from [redacted] which was received on 7/4/16. Her initial sign up date was 5/29/16. As you can see, this falls outside of the 30 day money back guarantee window. We’re sorry to hear that [redacted] was dissatisfied with our service, and hope that with time, she will become more satisfied with our product.

GigMasters has made attempts to contact this member to confirm [redacted]'s claims.  However, the booking was never completed through GigMasters as required, nor were any payments made through GigMasters.  Therefore we have none of the client's money to refund.  We will place the member's account on hold until he contacts us to clear up this situation. We will continue to assist the client in recovering any funds she may have lost.

Hi [redacted],I'm so sorry to read that you had an issue with a GigMasters vendor. GigMasters will do everything we can to help you.Am I correct to say that the Gig ID in question is Gig ID [redacted]? I see that you filled out multiple requests, so I just want to be sure I reference the correct...

information.I don't see that you booked any GigMasters vendor through our system. And I do not see any funds being paid by you to GigMasters or through GigMasters. If you believe that you did pay something to GigMasters, please let me know if you have a GigMasters Order ID number which you can provide to me.If you did not book your event through GigMasters, we cannot issue you a refund, however, we will certainly be glad to reach out to the vendor in question and advise them of your dissatisfaction, and your demand that they refund $200 to you. So if you can please confirm the Gig ID number at your earliest convenience, that would be great. Thanks.Sincerely,Kevin K[redacted]President, GigMasters

Hello [redacted] and The Revdex.com,
I'm sorry to read that you've not yet heard back from the vendor you booked. I'm out on vacation this week, and when I return to work on Tuesday 9/1 I will personally re-contact the vendor on your behalf.  Although you did not book this vendor through GigMasters, I promise I'll do everything I can for you to straighten out this matter. I'm here to help. Please feel free to call me any time. My direct line is [redacted]. 
Sincerely,
Kevin K.
President, GigMasters

Hello,
I’m very sorry to read about Mr. [redacted] negative
experience with the GigMasters service, however, nowhere in the entirety of all
GigMasters pages do we guarantee that signing up with GigMasters means
guaranteed bookings....

Because we are a booking service we assist our members in
advertising and increasing their exposure online, however, final say as to who
get books is always that of the clients who are booking the entertainment for their event,
something outside of the control of GigMasters. Should Mr. [redacted] be
interested, we would be more than happy to help him with good booking practices
to help improve his experience the second time around. We host quarterly webinars with some great information to improve his booking chances as well.  If any additional
information is needed, please do not hesitate to contact me regarding this
matter.
Sincerely,
Becky S[redacted]
Manager, Account Services

RE: Gig [redacted]
Hello,
I'm sorry to read of Mr. [redacted] troubles with a GigMasters vendor. Our records indicate that Mr. [redacted] did contact a vendor ("showbiz911 ") who advertises on GigMasters, through GigMasters. However, Mr.[redacted] did not transact the booking...

through GigMasters. So we have no booking on record, and we have no payment of Mr. [redacted]'s on record. He booked the vendor outside of the GigMasters web site. So there is no payment for us to refund. Although Mr. [redacted] booked outside of the GigMasters web site, we always try our best to help resolve situations to everyone's satisfaction. So we've gone ahead and contacted the vendor he booked, and we've asked the vendor to please follow through on what the vendor had promised to Mr. [redacted] regarding the media files of his event.
If you need any further information regarding this matter, please do not hesitate to contact me. 
Sincerely,
Kevin K.
President, GigMasters

RE: Gig [redacted],
Let me start by telling you how terribly sorry I am that the GigMasters vendor you booked ([redacted]) for your event failed to show up...

to your event. The feedback you left for them was appropriate and is published on their GigMasters profile. One issue I'd like to clear up is the deposit. You mentioned in your feedback that you were promised that your deposit would be returned. Have they returned your deposit yet? You did not pay your deposit through GigMasters, however, I'll personally try and help you get it back from them if you're still waiting on it. How much was it?
I have to say, I'm shocked that [redacted] failed to show for your event. They've been a GigMasters member for nearly five years, and have never received negative feedback from GigMasters users. Did they offer you an explanation of why they didn't perform at your event? Did they apologize? I feel horribly about this situation, particularly because it was your daughter's birthday party. Please let me know how GigMasters can help get your deposit back. Please feel free to reach out to me - my direct number is ###-###-####.
Sincerely,
[redacted]
Co-Founder, GigMasters.com

Hi [redacted],
I'm so sorry to read that you had an issue with a GigMasters vendor. GigMasters will do everything we can to help you.
Am I correct to say that the Gig ID in question is Gig ID [redacted]? I see that you filled out multiple requests, so I just want to be...

sure I reference the correct information.
I don't see that you booked any GigMasters vendor through our system. And I do not see any funds being paid by you to GigMasters or through GigMasters. If you believe that you did pay something to GigMasters, please let me know if you have a GigMasters Order ID number which you can provide to me.
If you did not book your event through GigMasters, we cannot issue you a refund, however, we will certainly be glad to reach out to the vendor in question and advise them of your dissatisfaction, and your demand that they refund $200 to you. 
So if you can please confirm the Gig ID number at your earliest convenience, that would be great. Thanks.
Sincerely,
Kevin K[redacted]
President, GigMasters

Revdex.com:
The credit card company when I called informed me no refund was made.  After calling them a second time after I filed this compliant they realized they did in fact refund me in a timely manner.  This complaint has been complete resolved and I apologize it was due to wrong information from my credit card company which is what led me to file this complaint.
Sincerely,
[redacted]

Review: We signed up for gig masters in good faith, because the sales person said that there was a cancellation policy if we are unhappy. We have to date received no leads from gig masters, so we chose to cancel, and ask for a prorated refund, as the sales person said we could do.Gig masters told us there was no such policy and we cannot cancel, nor will we be refunded. They said that they only refund within 30 days, but our sales person stated clearly that if we request a refund in 3 mos, we would be charged 4 months, and canceled 30 days after we request the refund.This was blatant fraud on the sales persons side, and gig masters should refund the remaining difference, minus one month as agreed in the sales call.Desired Settlement: We would like a refund of the difference as agreed upon in our sales call.

Business

Response:

RE: Member ID [redacted] - A Shot Above

Entertainment, Inc.