Enterprise charged my debit card for coverage on my rentalI only agreed to the coverage if [redacted] insurance paid for the coverageI gave them my debit card information to withdraw the deposit for the car that was rentedThey used my card information to withdraw money for optional coverage I disputed this chargeThe fine print states that I acknowledge that I have reviewed and agree to all charges and fees listed on the summary of chargesWhen I asked the representative about this agreement, he stated that because his was an insurance claim, I have to agree to these charges for enterprise to be able to bill Farmers insuranceI did not agree for Enterprise to charge that amount to my debit card I would also like to add that the paperwork that was sent to my bank is not the correct paperwork I signedThe tablet that the representative used was not working properly, and he said he could not submit the forms necessary, which required him to manually fill out the agreements
I GOT A BILL ON MY CREDIT CARD TODAY WHEN I WAS NOT EVEN IN THE FACILITY NOR DID I RENT A CARTHE PUYALLUP, WA STORE STATES THEY DID NOT PLACE A CHARGE ON MY ACCOUNT BUT THE CREDIT CARD COMPANY SAYS THEY DID! I HAVE A SCREEN SHOT OF THE BILL ON MY ACCOUNT FOR 4/11/THE CREDIT CARD COMPANY CONFIRMS THAT AS WELLI ALSO DID NOT MAKE A RESERVATION FOR THE WEEKEND EITHER; IN FACT WHEN I CALLED MANY DAYS AGO TO CANCEL MY RESERVATION FOR LAST FRIDAY; IT WAS CANCELLED BY THE PUYALLUP AGENT AND MY RESERVATION WAS FOR AN ENTIRE WEEKTHE CHARGE ON MY CREDIT CARD STATES THAT IT IS FOR A WEEKEND RENTALTHERE WAS NO RENTAL FOR THE WEEKEND AT ALLYOUR AGENT INTENTIONALLY PLACED A CHARGE ON MY ACCOUNTTHEY HAVE NO RIGHT TO DO THAT EVERI ALSO QUESTION IF THEY HAD SOMEONE ELSE CHECK OUT A CARD IN MY NAME AND BILLED MY CARD? THE MANAGER TODD DENIES IT BUT MY CREDIT CARD COMPANY JUST CONFIRMED IT AND I PRINTED THE SCREEN AND HAVE THE APPROVAL CODE: [redacted] NEED AN INVESTIGATION INTO THIS MATT
I rented a car from Alamo, Rental Agreement # [redacted] on June 7, We had a flat tire during the rental and we got it repaired, which cost $Since we used Citi points for the rental, the money couldn't be reimbursed directlyThe agent at the Spokane airport said they agreed to pay for the repair and would send us a checkI called in August inquiring about our check and the CSR, Leslie, apologized and said they would send the check right awayGot nothingCalled again in September and got the same apology and promise to send the checkAgain nothingCalled again in October and CSR, Lewanda, promised again to send me a checkAlso gave me a one day free rental for full size car for all the issuesUselessCalled again in November and manager, Michelle, said I agreed to the one day free rental in lieu of the $checkNo way Location involved National Alamo Car RentalW Airport Dr Ste 303Spokane, WA 99224(509) 624-
In the beginning of May sometime, I walked into Enterprise dealership to look at a vehicleSpoke with the saleswoman, Haley, who was very pleasant and informed her that I would like some time to think about purchasing the vehicle I looked at Her financial person came in to speak to me, and rudely try to sell me the vehicle, telling me that he could run my credit to see if I qualifyI repeated that I did not want to feel pressured and that I would come back and make my decisionHe asked who I had credit with prior to this, and I mentioned [redacted] ***But in no time, did I authorize him to run my credit and repeatedly told him not to, that I would need time to decide Apparently, he did and I am furiousI called [redacted] and the four banks he ran my credit through in order to have it removed, but they stated that Enterprise needed to do this themselves I called to ask to speak to a manager sometime in in June, and ended up with the same person (John) who did this to me
I called to speak to a supervisor and the receptionist was extremely very unprofessional and rudeI have called the previous day to inquire information on my rental and the person that answered the phone was rude and condescending and refused to give me his name and when I ask to speak to a supervisor he also refuse to get me onetoday on 11/15/and I ask to speak to a supervisor for the 2nd time and I finally got thru to one by the name of Connor A [redacted] this is the name he gave me and he as well was unprofessional and rudehe was not answering my questions and was asking me question after I was questioning himhe was also very condescending and try to insult my intelligence and when I ask to have the name of the district manager he refused to give it to me and I asked him times if he knows he cant deny giving me this informationhe finally gave me the name of Kassanra H [redacted] at 425-251-***
Business (as entered)enterprise rent a carBouslog RD.BurlingtonWA, 98233360-757-7343To whom it may concern, Requesting the supporting documents to this subject matter attached and sent to: [redacted] I am lost with words on this issue and my tenure with EnterpriseHas a long time ENTERPRISE Platinum member with built in Loyalty, Trust and Honesty? On February 17th 4:30pm I decided to rent a vehicle from a different enterprise location due to closeness from where I was at work to the scheduled family event I promised my kids to takeIt was short distant and did not think of anything happening to the vehicleEverything went smoothly and I drove the vehicle home because it was not due to till the next day February 18th 4:pmwhen I returned the vehicle February 18th 4:pm at this different location I notic
I recently had to get a rental car because my car was in the repair shop and at the process of doing the paper work the gentlemen who was helping me asked me if I wanted to purchase extra protection and I then asked if I don't use do I get the money back and he said they don't give cash refunds, but the money would be discounted off our insurance and said great sureThen at the process of looking through my credit card bill I noticed a charge of and some change for a Dw which the added protectionSo I called enterprise and they said that want the case the money isn't refundableIf I now that I would have never done that
I was involved in a car accident in June of We took our SUV to [redacted] at [redacted] ***The motorist who hit us was at fault and all repairs were completed through [redacted] The representative for [redacted] rented us a vehicle through Enterprise Rent-A-Car N State Street Bellingham Washington [redacted] to use until our car was repaired [redacted] had our car from 5/12/until 6/2/We had a planned trip out of town from May 18th-22nd We spoke the Enterprise representative who dropped off the car on 5/12/about this and he stated "Just drive the car to Seattle and turn it in at the airport and when you return home another car will be waiting"We also spoke with the office manager at [redacted] as well as the [redacted] representative who was managing our claimAt the time of the rental we were asked for a credit card as we would be responsible for applicable taxesWe agreed to this On the second day of
My daughter rented a car from enterprise car rental she didn't have enough money at the time so I used my debit card to help with the payment a one time payment of$was charged to my card a week later they charged my debit card again in the amount of $I called and talked with the assistant manager about returning the payment of $and that the $payment was a one time payment she informed me that she would return the payment of $and that she would not charge my debit card again on 9/28/enterprise car rental charged my debit card again in the amount of$after I had a prior conversation with them about the one time payment of$I want the $payment returned back to me the car was not in my name I only helped out with the one time payment of $
We rented a car from enterprise on 10/7/and drove it for miles and returned it the same dayNo damage was done while in our possession and the vehicle was not inspected upon returnNo paper work was provided to us upon returnWe received a letter dated 12/15/with charges totaling $1,for damages they claimed we didAfter requesting proof we were provided pictures and a breakdown of chargesAfter reviewing the paperwork we noticed the odometer read 17,when it arrived at the repair shop on 11/14/(over a month later)We spoke to manager, Anthony, he stated that vehicles are not rented when damage occurs to their vehiclesOur receipt provided by enterprise shows the odometer reading at 6,upon returnNot only are we 100% sure we did not cause any damages to vehicle, but the vehicle was driven over 10,miles after we dropped off the vehicle and before being taken in for repairsWe have sent an email on 01/17/with no response, but have since
My car was in an accident that the other insurance was totally responsible forMy insurance Travelers Insurance, claim number [redacted] told me they were covering the entire cost of the rental carI had Enterprise Rent a car charge my Credit Card $This charge is not in line with what I was supposed to be chargedI talked to my insurance upon turning in the rental car and was told there would be no charge to meEnterprise has wrongfully charged me for the rentalI want my $refunded and a formal appology from the corporate headquarters and the manger of the rental office fired!
Was told that My warranty company backdated the date I was supposed to return my carRegard list between the of them and nobody was willing to settle anything instead they went after meAfter arguing with a gentleman that works their name TAR A*, who was very rude and demands money for me after me hanging up on him I finally received a call from a manager, whose name is Oscar, who after us going through the days and the amounts that they charged me for the dais we realized I owed them nothingNow weeks later they're taking it back saying I owed them money
My husband and I set up a car rental reservation for our coastal vacation early via internetWe were to fly into Sea-Tac Airport and pick up the car rental there on 9/7/On 9/6/18, I called to confirm reservation with Sea-Tac and was informed that our reservation had been transferred to the Georgetown locationI spoke with Rep "L" and was informed that "it was too much of a headache to get the reservation back to Sea-TacBut it is really easy to get here""L" stated that she "didn't know why the reservation was transferred""L" preceded to give us instructions on how to take the light rail to Sodo Station and "give us a call and we will pick you up at Sodo StationIt will be about a minute wait, but we will pick you up"Upon arrival to Sodo Station, called Enterprise, spoke with Rep "D" and was informed that "you should have given us more notice and we can't pick you upI'm the only one in the officeYou will have to get here by yourselves""D" didn't care that we had
Revdex.com HAS ALTERED THIS COMPLAINT DUE TO THE USE OF PROFANITY Si I rented from Enterprise for straight yearsTowards the beginning of last year the replaced the manager Matt with ***From that point on the billing was wrong I was harassed on a weekly basis and com to discover they doubled billed meIn the middle of (I have the documentation) I was rear endedThe Enterprise vehicle I was driving had an exprired licenseThey tried coming after me for the damages but I was not liable and I stood my groundWhen I went to renew the rental in approxAug they said I had pay the damages or I could no longer rentI told them to take their PROFANITY rentalIn that meeting I showed them where they had double billed me and both [redacted] (LCW Manager) and Andrew (Regional Mngr) acknowledged their error and said they'd correct itThey didn't sent me to collectionsI want them to be accountable!
From August 24, to August 31, 2018, I rented the car (RA# ***) from Enterprise at 3rd Ave, Seattle, Washington This is a vacation trip between myself and my wife (***) to visit Seattle, WA and Vancouver, BC for the first time The vehicle license plate number was incorrectly entered into Enterprise Rent-A-Car system The correct license plate was Nevada *** for a silver color Nissan Altima There was a small dirty towel hanging along the driver seat adjustment handle I handed the dirty towel over to the person who handled my car rental This Enterprise Rent-A-Car personnel also took a series of pictures for the record on the condition of the rental car at the time of our rental
After I returned home, my credit card billing statement showed a series of toll and moving violations from the area near Denver, Colorado I immediately called Enterprise Rent-A-Car and requested the correction to these errors I also called
On 10/17/the transmission went out in my car while driving to work and I needed to rent a car while it was being repaired I searched online for the best deals and chose Enterprise, located in Pullman, WA I found a car online listed for that location for $29.99/day Then I called the phone number listed on the web page and made the reservation
When I arrived I was told that there weren't any $29.99/day cars available, the cheapest they had was nearly $50/day I complained about advertising and was told, "Most of our customers like the free up-grade." I pointed out that it wasn't a free upgrade because they weren't charging me $29.99/day, they were charging full price for the car Before I left, my name was taken and I was told that I would be called as soon as cheaper car came in, and then I could swap cars
The following day, still no call, but the cheaper cars were still appearing on the website I called to reserve the cheaper car and was told those prices were only available online, by making the reservation over the phone I made myself ineligible for the lower rate, if I wanted a car for $29.99/day I would have to make the reservation and pay via their online system
Following this advice, I canceled my reservation for the expensive car and tried using the online system Everything worked, but I couldn't pay online I called and pointed out that I couldn't pay online and was told I could give them my credit card number over the phone
On 10/when I brought the car back I was told, again, that they didn't have any $29.99/day cars available I got upset and pointed out that I asked to be put on a wait list, then jumped through a lot of hoops to cancel the current reservation and make another one online for the purpose of getting the $29.99/day price
At that point I was told, "We don't even keep those smaller cars on the lot because everyone really likes getting the free upgrades to the bigger cars."
I pointed out once again that it wasn't free because I wasn't being charged the rate I was quoted online I was being charged more and that when I reserve a car for $29.99/day, I expect that is what I will get The girl behind the counter said that she would honor the $29.99/day price, but that it was against policy to take credit card numbers over the phone, so my reservation was null and void She said that she needed to physically needed to have the card in hand
I didn't have my credit card with me at the time, and didn't have enough money in my checking account to cover it with my debit card because, in addition to the cost of the rental and the security deposit they took previously, they needed a second security deposit I asked why they couldn't apply the previous security deposit to the new car since I was returning the other one at the same time and was told that was against company policy I told them that was ridiculous, I had followed every step they had given me and every time they say the would honor the $29.99/day price I booked at, they came up with another hoop to jump through to keep me in the more expensive car and that I was advertising to offer cars for $29.99/day on the website, then refuse to honor the reservation
The girl at the counter said there was nothing she could do because it was corporate policy, but assured me I would get the lower rate if I came back one more time
Once again I left their location, this time going to my bank and transferring the money from my savings account to my checking account Then I returned to the Enterprise location with my debit card and a completed online reservation
When I walked in the door I was told that they had been in touch with their manager and didn't like being accused of advertising, so they were refusing to rent any car to me, regardless of price
I had to walk over a mile back to work in the rain all because they didn't want to honor the price they were advertising on their website and for which I had a reservation
After I got back to work I rented a car from ***got the car listed online, at the price listed online, and have had no troubles since I will NEVER rent a car from Enterprise again From now on I will ALWAYS use***
I was grossly over charged on 11/24/I've been trying to resolve this issue through the regular channels and have had an extraordinarily bad experience with condescending managers and supervisors, the corporate run a round, never being called back when told I would be, being placed on hold for extended periods of time and having to restate the case every time I finally reach someoneI'm ready to take legal action if I don't get some resolution next weekI rented a car on 9/22/shortly thereafter, I called to change the agreement to a monthly agreement as I realized I would need the vehicle for an extended period of timeHaving had a previously good relationship with Enterprise I assumed this was completed and I was being charged $per month for a monthly rentalI was lied to - when I dropped the car off on 11/I was billed $4,and I have been fighting for resolution sinceI am not asking for a full refund, only for Enterprise to honor its commitment for a mont
My husband and I set up a car rental reservation for our coastal vacation early via internetWe were to fly into Sea-Tac Airport and pick up the car rental there on 9/7/On 9/6/18, I called to confirm reservation with Sea-Tac and was informed that our reservation had been transferred to the Georgetown locationI spoke with Rep "L" and was informed that "it was too much of a headache to get the reservation back to Sea-TacBut it is really easy to get here""L" stated that she
"didn't know why the reservation was transferred""L" preceded to give us instructions on how to take the light rail to Sodo Station and "give us a call and we will pick you up at Sodo StationIt will be about a minute wait, but we will pick you up"Upon arrival to Sodo Station, called Enterprise, spoke with Rep "D" and was informed that "you should have given us more notice and we can't pick you upI'm the only one in the officeYou will have to get here by yourselves""D" didn't care that we had
Enterprise charged my debit card for coverage on my rentalI only agreed to the coverage if [redacted] insurance paid for the coverageI gave them my debit card information to withdraw the deposit for the car that was rentedThey used my card information to withdraw money for optional coverage I disputed this chargeThe fine print states that I acknowledge that I have reviewed and agree to all charges and fees listed on the summary of chargesWhen I asked the representative about this agreement, he stated that because his was an insurance claim, I have to agree to these charges for enterprise to be able to bill Farmers insuranceI did not agree for Enterprise to charge that amount to my debit card I would also like to add that the paperwork that was sent to my bank is not the correct paperwork I signedThe tablet that the representative used was not working properly, and he said he could not submit the forms necessary, which required him to manually fill out the agreements
I GOT A BILL ON MY CREDIT CARD TODAY WHEN I WAS NOT EVEN IN THE FACILITY NOR DID I RENT A CARTHE PUYALLUP, WA STORE STATES THEY DID NOT PLACE A CHARGE ON MY ACCOUNT BUT THE CREDIT CARD COMPANY SAYS THEY DID! I HAVE A SCREEN SHOT OF THE BILL ON MY ACCOUNT FOR 4/11/THE CREDIT CARD COMPANY CONFIRMS THAT AS WELLI ALSO DID NOT MAKE A RESERVATION FOR THE WEEKEND EITHER; IN FACT WHEN I CALLED MANY DAYS AGO TO CANCEL MY RESERVATION FOR LAST FRIDAY; IT WAS CANCELLED BY THE PUYALLUP AGENT AND MY RESERVATION WAS FOR AN ENTIRE WEEKTHE CHARGE ON MY CREDIT CARD STATES THAT IT IS FOR A WEEKEND RENTALTHERE WAS NO RENTAL FOR THE WEEKEND AT ALLYOUR AGENT INTENTIONALLY PLACED A CHARGE ON MY ACCOUNTTHEY HAVE NO RIGHT TO DO THAT EVERI ALSO QUESTION IF THEY HAD SOMEONE ELSE CHECK OUT A CARD IN MY NAME AND BILLED MY CARD? THE MANAGER TODD DENIES IT BUT MY CREDIT CARD COMPANY JUST CONFIRMED IT AND I PRINTED THE SCREEN AND HAVE THE APPROVAL CODE: [redacted] NEED AN INVESTIGATION INTO THIS MATT
I rented a car from Alamo, Rental Agreement # [redacted] on June 7, We had a flat tire during the rental and we got it repaired, which cost $Since we used Citi points for the rental, the money couldn't be reimbursed directlyThe agent at the Spokane airport said they agreed to pay for the repair and would send us a checkI called in August inquiring about our check and the CSR, Leslie, apologized and said they would send the check right awayGot nothingCalled again in September and got the same apology and promise to send the checkAgain nothingCalled again in October and CSR, Lewanda, promised again to send me a checkAlso gave me a one day free rental for full size car for all the issuesUselessCalled again in November and manager, Michelle, said I agreed to the one day free rental in lieu of the $checkNo way Location involved National Alamo Car RentalW Airport Dr Ste 303Spokane, WA 99224(509) 624-
In the beginning of May sometime, I walked into Enterprise dealership to look at a vehicleSpoke with the saleswoman, Haley, who was very pleasant and informed her that I would like some time to think about purchasing the vehicle I looked at Her financial person came in to speak to me, and rudely try to sell me the vehicle, telling me that he could run my credit to see if I qualifyI repeated that I did not want to feel pressured and that I would come back and make my decisionHe asked who I had credit with prior to this, and I mentioned [redacted] ***But in no time, did I authorize him to run my credit and repeatedly told him not to, that I would need time to decide Apparently, he did and I am furiousI called [redacted] and the four banks he ran my credit through in order to have it removed, but they stated that Enterprise needed to do this themselves I called to ask to speak to a manager sometime in in June, and ended up with the same person (John) who did this to me
I called to speak to a supervisor and the receptionist was extremely very unprofessional and rudeI have called the previous day to inquire information on my rental and the person that answered the phone was rude and condescending and refused to give me his name and when I ask to speak to a supervisor he also refuse to get me onetoday on 11/15/and I ask to speak to a supervisor for the 2nd time and I finally got thru to one by the name of Connor A [redacted] this is the name he gave me and he as well was unprofessional and rudehe was not answering my questions and was asking me question after I was questioning himhe was also very condescending and try to insult my intelligence and when I ask to have the name of the district manager he refused to give it to me and I asked him times if he knows he cant deny giving me this informationhe finally gave me the name of Kassanra H [redacted] at 425-251-***
Business (as entered)enterprise rent a carBouslog RD.BurlingtonWA, 98233360-757-7343To whom it may concern, Requesting the supporting documents to this subject matter attached and sent to: [redacted] I am lost with words on this issue and my tenure with EnterpriseHas a long time ENTERPRISE Platinum member with built in Loyalty, Trust and Honesty? On February 17th 4:30pm I decided to rent a vehicle from a different enterprise location due to closeness from where I was at work to the scheduled family event I promised my kids to takeIt was short distant and did not think of anything happening to the vehicleEverything went smoothly and I drove the vehicle home because it was not due to till the next day February 18th 4:pmwhen I returned the vehicle February 18th 4:pm at this different location I notic
I recently had to get a rental car because my car was in the repair shop and at the process of doing the paper work the gentlemen who was helping me asked me if I wanted to purchase extra protection and I then asked if I don't use do I get the money back and he said they don't give cash refunds, but the money would be discounted off our insurance and said great sureThen at the process of looking through my credit card bill I noticed a charge of and some change for a Dw which the added protectionSo I called enterprise and they said that want the case the money isn't refundableIf I now that I would have never done that
I was involved in a car accident in June of We took our SUV to [redacted] at [redacted] ***The motorist who hit us was at fault and all repairs were completed through [redacted] The representative for [redacted] rented us a vehicle through Enterprise Rent-A-Car N State Street Bellingham Washington [redacted] to use until our car was repaired [redacted] had our car from 5/12/until 6/2/We had a planned trip out of town from May 18th-22nd We spoke the Enterprise representative who dropped off the car on 5/12/about this and he stated "Just drive the car to Seattle and turn it in at the airport and when you return home another car will be waiting"We also spoke with the office manager at [redacted] as well as the [redacted] representative who was managing our claimAt the time of the rental we were asked for a credit card as we would be responsible for applicable taxesWe agreed to this On the second day of
My daughter rented a car from enterprise car rental she didn't have enough money at the time so I used my debit card to help with the payment a one time payment of$was charged to my card a week later they charged my debit card again in the amount of $I called and talked with the assistant manager about returning the payment of $and that the $payment was a one time payment she informed me that she would return the payment of $and that she would not charge my debit card again on 9/28/enterprise car rental charged my debit card again in the amount of$after I had a prior conversation with them about the one time payment of$I want the $payment returned back to me the car was not in my name I only helped out with the one time payment of $
We rented a car from enterprise on 10/7/and drove it for miles and returned it the same dayNo damage was done while in our possession and the vehicle was not inspected upon returnNo paper work was provided to us upon returnWe received a letter dated 12/15/with charges totaling $1,for damages they claimed we didAfter requesting proof we were provided pictures and a breakdown of chargesAfter reviewing the paperwork we noticed the odometer read 17,when it arrived at the repair shop on 11/14/(over a month later)We spoke to manager, Anthony, he stated that vehicles are not rented when damage occurs to their vehiclesOur receipt provided by enterprise shows the odometer reading at 6,upon returnNot only are we 100% sure we did not cause any damages to vehicle, but the vehicle was driven over 10,miles after we dropped off the vehicle and before being taken in for repairsWe have sent an email on 01/17/with no response, but have since
My car was in an accident that the other insurance was totally responsible forMy insurance Travelers Insurance, claim number [redacted] told me they were covering the entire cost of the rental carI had Enterprise Rent a car charge my Credit Card $This charge is not in line with what I was supposed to be chargedI talked to my insurance upon turning in the rental car and was told there would be no charge to meEnterprise has wrongfully charged me for the rentalI want my $refunded and a formal appology from the corporate headquarters and the manger of the rental office fired!
Was told that My warranty company backdated the date I was supposed to return my carRegard list between the of them and nobody was willing to settle anything instead they went after meAfter arguing with a gentleman that works their name TAR A*, who was very rude and demands money for me after me hanging up on him I finally received a call from a manager, whose name is Oscar, who after us going through the days and the amounts that they charged me for the dais we realized I owed them nothingNow weeks later they're taking it back saying I owed them money
My husband and I set up a car rental reservation for our coastal vacation early via internetWe were to fly into Sea-Tac Airport and pick up the car rental there on 9/7/On 9/6/18, I called to confirm reservation with Sea-Tac and was informed that our reservation had been transferred to the Georgetown locationI spoke with Rep "L" and was informed that "it was too much of a headache to get the reservation back to Sea-TacBut it is really easy to get here""L" stated that she "didn't know why the reservation was transferred""L" preceded to give us instructions on how to take the light rail to Sodo Station and "give us a call and we will pick you up at Sodo StationIt will be about a minute wait, but we will pick you up"Upon arrival to Sodo Station, called Enterprise, spoke with Rep "D" and was informed that "you should have given us more notice and we can't pick you upI'm the only one in the officeYou will have to get here by yourselves""D" didn't care that we had
Revdex.com HAS ALTERED THIS COMPLAINT DUE TO THE USE OF PROFANITY Si I rented from Enterprise for straight yearsTowards the beginning of last year the replaced the manager Matt with ***From that point on the billing was wrong I was harassed on a weekly basis and com to discover they doubled billed meIn the middle of (I have the documentation) I was rear endedThe Enterprise vehicle I was driving had an exprired licenseThey tried coming after me for the damages but I was not liable and I stood my groundWhen I went to renew the rental in approxAug they said I had pay the damages or I could no longer rentI told them to take their PROFANITY rentalIn that meeting I showed them where they had double billed me and both [redacted] (LCW Manager) and Andrew (Regional Mngr) acknowledged their error and said they'd correct itThey didn't sent me to collectionsI want them to be accountable!
From August 24, to August 31, 2018, I rented the car (RA# ***) from Enterprise at 3rd Ave, Seattle, Washington This is a vacation trip between myself and my wife (***) to visit Seattle, WA and Vancouver, BC for the first time The vehicle license plate number was incorrectly entered into Enterprise Rent-A-Car system The correct license plate was Nevada *** for a silver color Nissan Altima There was a small dirty towel hanging along the driver seat adjustment handle I handed the dirty towel over to the person who handled my car rental This Enterprise Rent-A-Car personnel also took a series of pictures for the record on the condition of the rental car at the time of our rental
After I returned home, my credit card billing statement showed a series of toll and moving violations from the area near Denver, Colorado I immediately called Enterprise Rent-A-Car and requested the correction to these errors I also called
Billed for Roadside Assistance and PAI under corporate account
first time I was asked to provide my date of birth to rent a car
On 10/17/the transmission went out in my car while driving to work and I needed to rent a car while it was being repaired I searched online for the best deals and chose Enterprise, located in Pullman, WA I found a car online listed for that location for $29.99/day Then I called the phone number listed on the web page and made the reservation
When I arrived I was told that there weren't any $29.99/day cars available, the cheapest they had was nearly $50/day I complained about advertising and was told, "Most of our customers like the free up-grade." I pointed out that it wasn't a free upgrade because they weren't charging me $29.99/day, they were charging full price for the car Before I left, my name was taken and I was told that I would be called as soon as cheaper car came in, and then I could swap cars
The following day, still no call, but the cheaper cars were still appearing on the website I called to reserve the cheaper car and was told those prices were only available online, by making the reservation over the phone I made myself ineligible for the lower rate, if I wanted a car for $29.99/day I would have to make the reservation and pay via their online system
Following this advice, I canceled my reservation for the expensive car and tried using the online system Everything worked, but I couldn't pay online I called and pointed out that I couldn't pay online and was told I could give them my credit card number over the phone
On 10/when I brought the car back I was told, again, that they didn't have any $29.99/day cars available I got upset and pointed out that I asked to be put on a wait list, then jumped through a lot of hoops to cancel the current reservation and make another one online for the purpose of getting the $29.99/day price
At that point I was told, "We don't even keep those smaller cars on the lot because everyone really likes getting the free upgrades to the bigger cars."
I pointed out once again that it wasn't free because I wasn't being charged the rate I was quoted online I was being charged more and that when I reserve a car for $29.99/day, I expect that is what I will get The girl behind the counter said that she would honor the $29.99/day price, but that it was against policy to take credit card numbers over the phone, so my reservation was null and void She said that she needed to physically needed to have the card in hand
I didn't have my credit card with me at the time, and didn't have enough money in my checking account to cover it with my debit card because, in addition to the cost of the rental and the security deposit they took previously, they needed a second security deposit I asked why they couldn't apply the previous security deposit to the new car since I was returning the other one at the same time and was told that was against company policy I told them that was ridiculous, I had followed every step they had given me and every time they say the would honor the $29.99/day price I booked at, they came up with another hoop to jump through to keep me in the more expensive car and that I was advertising to offer cars for $29.99/day on the website, then refuse to honor the reservation
The girl at the counter said there was nothing she could do because it was corporate policy, but assured me I would get the lower rate if I came back one more time
Once again I left their location, this time going to my bank and transferring the money from my savings account to my checking account Then I returned to the Enterprise location with my debit card and a completed online reservation
When I walked in the door I was told that they had been in touch with their manager and didn't like being accused of advertising, so they were refusing to rent any car to me, regardless of price
I had to walk over a mile back to work in the rain all because they didn't want to honor the price they were advertising on their website and for which I had a reservation
After I got back to work I rented a car from ***got the car listed online, at the price listed online, and have had no troubles since I will NEVER rent a car from Enterprise again From now on I will ALWAYS use***
I was grossly over charged on 11/24/I've been trying to resolve this issue through the regular channels and have had an extraordinarily bad experience with condescending managers and supervisors, the corporate run a round, never being called back when told I would be, being placed on hold for extended periods of time and having to restate the case every time I finally reach someoneI'm ready to take legal action if I don't get some resolution next weekI rented a car on 9/22/shortly thereafter, I called to change the agreement to a monthly agreement as I realized I would need the vehicle for an extended period of timeHaving had a previously good relationship with Enterprise I assumed this was completed and I was being charged $per month for a monthly rentalI was lied to - when I dropped the car off on 11/I was billed $4,and I have been fighting for resolution sinceI am not asking for a full refund, only for Enterprise to honor its commitment for a mont
My husband and I set up a car rental reservation for our coastal vacation early via internetWe were to fly into Sea-Tac Airport and pick up the car rental there on 9/7/On 9/6/18, I called to confirm reservation with Sea-Tac and was informed that our reservation had been transferred to the Georgetown locationI spoke with Rep "L" and was informed that "it was too much of a headache to get the reservation back to Sea-TacBut it is really easy to get here""L" stated that she
"didn't know why the reservation was transferred""L" preceded to give us instructions on how to take the light rail to Sodo Station and "give us a call and we will pick you up at Sodo StationIt will be about a minute wait, but we will pick you up"Upon arrival to Sodo Station, called Enterprise, spoke with Rep "D" and was informed that "you should have given us more notice and we can't pick you upI'm the only one in the officeYou will have to get here by yourselves""D" didn't care that we had